Outstanding customer service. From the time we dropped off our truck until pick up incredible customer service. They are all professional and go above and beyond. We cannot say enough great things about this place. Highly recommended. read more

I'd avoid this place if you truly cared about your car. Anthony is the worst rep I have ever dealt with in my life. I'd give it a 0 if I could. read more

They drained my battery gave me my car back with the battery dead, and didn't even offer to replace the battery or reimburse me, now I'm left stranded cause my car won't turn on! read more

I received a quote from Jeremy B. back in October of 2022 for my 2021 Volkswagen Atlas Cross Sport. I was backing up and hit a half-concrete wall (as my husband would say, classic for me)! My quote was well priced and I didn't end up getting the work completed until May 2023 because I wanted to save up and pay cash for the repair. They honored the quote and even though my quote said that I could have "possible hidden damage" they did help me find a solution to stay within budget and complete the repair. Please see my before and after photos, they did a tremendous job. It is really not easy in this day and age to find a reputable company that isn't looking to gank dollars out of your wallet. This was an out-of-pocket job and not an insurance claim. I would recommend them to anyone that is in the market for someone fair and needs the work completed in a timely manner. They only had my vehicle for 8 days. Thank you to A&D Autobody for making people say this to me again "Whoa, your car looks so cool, I love it" vs what they were saying to me when it was damaged "Oh, that's bad, what happened to your car"? I feel cool again. read more

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I recently got into a car accident and my insurance company recommended A&D Autobody. It is so stressful to be in an accident and not have your car. But this company made it so easy for me. They set up an appointment to drop my car off 3 days after my accident, they offered to take me to Enterprise to pick up my rental car. The day, I was told my car was going to be completed, it was done and it looked AMAZING!!! Thank you to Anthony, for getting my car back to me in timely manner. Thank you, to the friendly receptionist in the front and thank you Robert for explaining the process. Also when I picked up my car they took care of returning my rental back to Enterprise!! Plus I have a great warranty for all the work they completed. I would recommend the Avondale location!! Thank you all for your great customer service!!! read more

my car was in an accident, and I took it to A&D Auto body repair on E. Riley Dr. in Avondale. My car looks better than the day I bought it. They did a fabulous job, making my car look brand new. Chris Milbrett was absolutely terrific. I highly recommend this company. read more

Frustrated, so a low review before I have my car back. Called the shop on Monday morning, and was told the car would be ready for pick up later that day/evening. Called back around 4pm and was told the car won't be ready until Monday or Tuesday since they were still waiting on parts. . They should have told me in the morning they didn't have all the parts. Because of what they told me, I already returned the rental car, and am now sol because they withheld true information. Shame on them! read more

PLEASE READ!!! WARNING!!!!! JUNK repair jobs at A & D Autobody Insurance claim, so ya know they billed this way high... Front right bumper and fender repair. Easy enough. Just POOR quality or lack of ANY quality. -Front bumper trim piece fell off -Lower bumper cover NOT snapped together with the upper bumper cover -Fog-lamp socket was broken which caused the bulb to break -NO seal on right passenger door so it sounds like the window is slightly open rushing in air. -Best part! Both headlights not aligned or adjusted. One points at the ground and the other points at the stars. Really??? Grab the money, throw it together, CHECK NOTHING and get them out the door... Call your insurance company and say no way. Go anywhere else Sad, because the lobby has photos like it's a family business. I'm sure somebody is embarrassed by their poor quality. read more

After a very bad EXPERIENCE with the clowns next door at Estrella Collision I was quickly reminded what CUSTOMER SERVICE IS ALL ABOUT after 60 seconds inside A&D What an amazing team of people, friendly, welcoming, knowledgeable and locally owned (can't find wrong with shopping local).. THANKS GUYS, you gained a customer for life read more

A & D has two locations. Owned by the same people. IF YOU NEED THEIR HELP THEY WILL NOT BE THERE DOWN THR ROAD.... Employees are nice and so are the owners. Front desk staff is very friendly and attentive. Why the low rating though? Well.... This is one of those companies that are there for you in the beginning and will take care of things and give you the time. However if the issue with your car is ongoing they will try to brush you off even if they were at fault. That is how we felt, we thought we would be taken care of until the issue was resolved but it ended up quite differently. We were handed out to different people, we had to go out of our way and take time off work and family so we can take care of the issues they failed to address. Unfortunately they lost my trust. A great company is great until they stop being great and look at you as just money signs(why keep servicing a customer who is no longer making them money). I will definitely look for another body shop company if I ever have to again. read more

Always friendly staff and very communicative about their process. Never had a problem with timing either. They're very good about giving you an accurate return time. read more

Had to have an airbag replaced and front bumper and hood. A & D made my truck look better than before! My A/C's running nowhere near as cold as it was before I took it in. Now I have to sweat and feel lethargic driving around at lunch breaks and home from work. I called them, but they said they had nothing to do with it. Everyone was polite, apart from the receptionist who talked down to me when I brought my truck in. UPDATE: Luckily my Fiance knows quite a bit about cars and was able to get cold air blowing again! My Superhero!!! Refrigerant gas had leaked out. read more

We couldn't have been more pleased with the job that A &D did on our truck! They kept us informed every step of the way. They finished the job ahead of schedule and we're a pleasure to do business with. It's so wonderful to do business with local businesses that actually appreciate your business, that's hard to find anymore. Great job! Superb workmanship! read more

Absolutely wonderful place! The receptionist was very nice and kind, and they fixed my car quickly

My truck was hit on the passenger side. The insurance company sent me to A & D. They seemed to have good reviews so I went with it. I was able to drive my truck, so they had me bring it in a month later when the parts came in. After having my truck for 8 weeks AFTER getting parts it was finally done. It looked good, but I noticed that the headlight jiggles when I drive. I brought it back and was told by Ivan it could've happened in the wreck. I told him I drove it for a month AFTER the wreck and the headlight was fine. He said they took the assembly apart but nothing that shoupdve caused a problem. He advised me to take it to a dealer and have them take it apart. If they see any evidence that it was dine during the repairs have them take pics and bring them to him for evidence. This is the customer service I get after a 2 month repair. I get sent on an errand where I potentially have to pay top dollar to a dealer for a mistake clearly made by A & D. They are apparently to busy to care about 1 customer, so now they have 1 less!! read more

Very professional organization. Great work, excellent communication. I definitely would recommend this place.

Took my brand new 370Z here after someone hit me in a parking lot...obviously I was quite worried about the outcome of the job seeing as I hadn't even made one payment on the car yet. One of the techs went over exactly what they would be doing beforehand, so that was good. He was very knowledgeable and confident in his work, so that put my mind at ease. The work was done quick, (about one week), and done well, I am a happy man! My baby looks good as new! read more

I called down here to find out about getting some fender flares painted on my truck (after being recommend by my dealership). I had the displeasure of speaking with Robin who was completely rude! I ask her if painting my fender flares is something they would be able to do?. She very rudely responded with a snark " we don't do that!". I explained to her that they were recommended by my dealership for this particular task. She responded again with another snark "we don't do that!" And hung up on me. Very poor service! It's unfortunate how one person can taint the company's name without even having any work done by them. I will definitely be going out of my way to not recommend them. Hopefully they can do some training on customer service before the next person calls in with a simple question for a simple task. It's to late for me, on to the next paint shop... read more

After bringing my truck in for a. Estimate, I didn't feel they really cared about my business. Sorry, customer service counts.

They were super friendly and super quick to fix my car in like two days. Robert was incredibly helpful. I was so mad someone hit my car but he made it such a easy process by assuring me it'll be all taken care of. Great company! I can't recommend them enough guys. Seriously super pleased! read more

Ummmm my car was in a week longer. Not happy at all. My seat was moved and lowered, bright lights where on. Milage seems off, a/c vents were closed and moved from the way I had them. I feel like someone was driving my car. They said no, but it seems other wise. I KNOW my car. I'm OCD. read more

A&D was a referral through my auto shop. They came highly recommended. I had to see them due to some damage to the hood and front of my vehicle as a result of bumping into another car. Completely my fault. From the moment I entered their establishment to when I picked up my vehicle, I was given stellar customer service. Alfred was the tech who assessed my vehicle. He was compassionate and even told me he'd do his best to keep fees down if I were open to using used parts. The quote was a shock as I thought it would be more. And the work they did was amazing. They restored the damage and it looks brand new. Paint matched and everything! This family owned and operated business makes you feel good about your investment. They are a gem. You will not be disappointed. read more

Freaking AMAZING. Went for an estimate on front end damage. They looked at car within two minutes of my arrival. They figured out they could fix it quick and easy. Bent a couple things back in place, replaced broken clips and I Drove out 5 minutes later. NO CHARGE. They could have really ripped me off. Will absolutely bring my car there if needed. And happy to post my experience. I sincerely appreciate the honesty of a company that works on cars. read more

I was in an accident & was sent to this place by the insurance of the person that hit me. Great recommendation. They were consistently pleasant and did a great job. They even noticed more work that needed to be done that an average joe such as myself couldn't have noticed. The one downfall, they didn't completely insert my bed liner but when I mentioned it to them, they were ready to help and help they did! read more

These guys were great!!! The estimate was almost half of one of their competitors I've US d in the past and the work is excellent. They also were done a lot earlier than I expected. The office staff and estimator were very friendly. And to top it off, they washed the exterior and detailed the interior of my car! Didn't expect that. I highly recommend them. I will definitely repeat if needed. Also if you dont believe me, check out their reviews on Garagefly.com. read more

Great customer service and excellent body work on my car! I will personally recommend their work.

They did excellent paint job. Very professional. Courteous. Completed work on time. Even buffed my car headlights and detailed.

Called with a claim number was told we can give an estimate and receive your vehicle in 3 1/2 weeks

My promised two to three day repair turned into a seven day wait... UGH!! Did not seem to be concerned that the tick-tock of a rental car was adding up to serious cost on my end. They also do not do a good job of keeping the customer informed on the progress of repair. I had to start calling daily after three days without a word from shop. No call on the fourth day either. For some very odd reason they did not order the proper parts until I dropped off the car, even though they knew I was coming in for the repair a week in advance. Nice enough people but I could not recommend to other customers. Sorry. read more

My insurance company gave me a list of places they recommended and I decided to go with this local, family (woman) owned company. I've never had to use a body shop before and I am VERY pleased with the work done to repair my car (crushed door, 2015 Prius). The paint looks exactly matching (dark gray), and it came back a LOT cleaner than I dropped it off, inside and out. Robin (receptionist) explained the process and Kyle kept me up to date on what was happening and had the car ready a day earlier than I asked. They also arranged to pick me up when it was ready so I didn't have to Uber over. I hope I don't need to use them again, but I certainly would go back and highly recommend them. read more

Hey do such great work here. Have been here for all my auto body repairs. They are honest and hard working. Recommended by many insurance companies too. Check them out if you ever need them. read more

I went in for an estimate for a couple of car dings. Kyle was very helpful and honest. He took out the black from one of the dings free of charge. Then, he gave his honest opinion about the repairs. From the moment I walked in, I felt at home. I would recommend this place to anyone! Very kind people! I will be visiting again :) read more