I am very disappointed with the quality of the repairs and customer service after bringing my 2021…read moreChevy Equinox in for parking lot damage. The rear bumper was returned to me with the passenger side not properly seated and bulging outward. The paint has visible dirt/debris throughout it, and sanding marks can clearly be seen through the finish. This is not the quality of work I expected from a professional body shop. I was also notified very late in the day that my vehicle was ready, and my advisor never walked around the vehicle with me or reviewed the completed repairs before I left. Please reach out to me so we can discuss these concerns and come to a satisfactory resolution. I would appreciate the opportunity to have this matter addressed promptly.

After a small minded Lyft driver hit my brand new car I have been fighting with his useless…read moreinsurance (liberty mutual). Went to few shops didn't like what I heard. Chaney's really stood out from the first phone call. Spoke with Christina first. Very polite and knowledgeable. Chip took care of my car. I can't say enough great things about him. He called every few days to give me an update. The quality of the repairs is great. No complaints.

While visiting my folks in Goodyear, AZ, I came out to a completely flat back tire on my car…read more I wasn't sure where to go to get help, so I 'Google'd' Tire Shops in Goodyear, AZ. Although many tire shops came up in my search, one company stood out to me -- that wasn't even a dedicated tire shop. It was Wilhelm Automotive. The reason they stood out to me was because of the glowing reviews from customers, like myself, who have limited knowledge surrounding auto-repair needs... or knowing who to trust! (Especially for those of us who tend to feel intimidated by auto-repair shops that have been dishonest, are all about 'up-selling' services & parts you don't actually need and/or those who are 'shady' at best. I was also surprised to see an auto repair shop that came up on a tire shop search. But right at the top of their reviews, there was a review surrounding Wilhelm providing excellent service that involved tires/tire fixes and replacement. After filling the tire up with air, I noticed a nail with a slow leak, and since they were so close, I drove out their way. I just have to say that deciding to go to Wilhelm Automotive when I was having an issue with my tire was the best decision I could have ever made. Not only did they fix my flat tire, they also looked at and fixed another tire that I had been having issues with. No shop in Los Angeles would fix it for me, insisting that I needed to purchase a brand new tire (which actually meant buying two new tires because of the all-wheel drive situation on my 2015 Subaru Outback). Even from the exact tire shop that I had originally ~ and recently~ bought 4 brand new tires from!!! Wilhelm Automotive fixed both tires no problem and with none of the issues I was repeatedly told there would be, by multiple shops I had asked to. (I was a bit shocked, and when I asked how they ended up fixing it... with a patch or plug? I was told that they did a combination of both to ensure that the tire is solidly and permanently fixed, is completely safe and 'as good as new')!! They also had my passenger side windshield wiper blade in stock (that I had asked about as well) and replaced it for me after fixing my tires. When I went up to the counter to pay my bill after my car was brought out for me (only 40 mins later, I was told 'you're good to go! we're good! just please consider using us for any other car repairs that might come up')! I could t believe it!! I was in total shock... they wouldn't even let me pay for the wiper blade and I pretty much had to force them to, at very least, take a tip from me!!! I was ~delightfully~ in shock the rest of the day. I have made my folks (& their friends & neighbors) promise me to ONLY go to Wilhelm Auto from here on out!! I'm sorry to report that this review is {finally} here ~ so long after-the-fact, but life as a hard-working single Mom has a way of coming in between such things. But exceptional, honest, professional and CARING service is never out of fashion -- nor is a review for it!! ********************************** It's incredibly rare to find an auto repair shop these days that encompasses all of these and more!! I can't say enough good things about Wilhelm Automotive!!! ********************************** Look no further for your automobile repairs & needs... choosing Wilhelm for them is the best and the only choice you'll ever need to make!!!!!!

A charge for a roadside service was estimated at a lower price then basically doubled on the final…read morebill. The service rep would not credit back the charge stating his Manager would need to do this. However the Manager did not call me back. Also, a tier 3 tire was priced for the 2 front tires I purchased. They replaced 2 tier 2 tires. I wasn't told the tires being purchased were tier 3 tires. Tier 3 tires do not provide a high quality experience vs a tier 2 tires. I should have been provided a choice of either buying a tier 2 tire or tier 3. In my opinion....very poor customer service.

Great people and great service. Trustworthy. They're here to help you and make sure your car is…read morerunning smoothly. I appreciate everybody who works there. They're very nice and professional

very professional service. easy to schedule an appointment on line. Great AAA discounts…read more Will recommend.

Travis was absolutely fantastic to work with. He fought hard to make sure my truck was repaired…read morethrough Larry H. Miller so I could receive quality OEM parts. My insurance originally directed me to a small auto body shop on Glendale Ave and 59th, but I didn't want aftermarket parts. I explained this to Travis, and he immediately asked me to bring the truck in. He worked directly with my insurance company, negotiated the pricing, and addressed additional damages that had been missed by the other shop. They had only quoted a repair of the truck bed side panel when it really needed replacement. The team did an excellent job -- my truck looks beautiful again, and all my sensors, cameras, and lights are working perfectly. I'm so happy with the results. Thank you, Travis, for all your help!

Tundra getting repaired presently, shop is very communicative, Mario is an excellent service…read moreadvisor. No worries so far with this shop and or repairs. Thank you

Estrella Collision is our first go to place for auto body work. Great customer service.read more

If anyone is looking for an excellent place to get your cars or truck body repaired this is the…read moreplace. I have taken two of my trucks now to this place. And the staff is excellent. They do great work and can't even tell that my truck was hit. Definitely has my business for any future auto body repairs.

Someone hit my car while I was out shopping and I called my insurance agent. Upon their…read morerecommendation I ended up at Crash Champions Collisions Repair in Tolleson, Az. I was extremely leery about bringing my vehicle here as I know previously this place was Service King and during that time - I attended with a family member in which we had the WORST EXPERIENCES EVER.. HOWEVER...This time for myself it was different under this new Company Name. Same employees under new Company Agent. My contact at Crash Collision was Brenden V. Brenden was great with communication. He communicated with our insurance and helped get our family vehicle serviced in less than 30 days. We had multiple parts taken care of and all of it was handled with care and respect to our time. Brenden was a phenomenal person to work alongside as he kept my husband and myself update throughout the entire process and I would absolutely recommend CCC for any and all Service repairs to anyone needing a professional who is both communicative as well as caring. I'm so glad this experience has changed my previous perspective to a positive one. If you see this.. "Thank you Brenden V for your stellar work ethic and ability to perform while multitasking - multiple vehicles! I am so happy to have my vehicle returned and looking good as new!"

I had a really great experience with this collision repair shop during a stressful situation. After…read moremy car was totaled, the team went above and beyond to make things easier for me. When I came by to collect my personal belongings, everyone was incredibly friendly, helpful, and professional. What really stood out was their kindness--they even offered me a ride home, which I truly appreciated. It's not something you expect, but it made a tough day a lot more manageable. Customer service like that goes a long way. If I ever need body work in the future, I wouldn't hesitate to come back here. Highly recommend! Shout out to Fermin and Adrian for their stellar service!

Respectful, patient and efficient. They were able to have my car diagnosed, fixed, tested and ready…read morein one day for multiple services. Any additional problems that were found were explained to me clearly. The price paid was reasonable for the services done. Will absolutely be returning

Update to my previous post about the Jeep I replaced the…read morecatalytic converter myself. I put new spark plugs in it just for the fun of it. I did not change the oil nor did I change the battery. I passed my emissions test at a minimum cost plus my labor.

After the same well-known chain auto repair company in Surprise failed repeatedly to properly…read morerepair my 2000 Chevy Cavalier, I had it towed to Litchfield Auto Repair. My sister has been their customer for several years and has always spoken highly of them, so I decided to give them a try. Jenny Bastanchury was my service advisor and provided excellent service at every step. The car arrived shifting hard and shuddering at low speeds. Litchfield Auto Repair's mechanics quickly discovered what the large chain shop missed. A damaged transmission bracket was causing excess vibration and had been destroying my motor and transmission mounts. There were also other issues that needed attention, and the team walked me through each one clearly. Litchfield Auto Repair diagnosed excessive engine movement and rebuilt the entire engine and transmission mount set-up using modified brackets because original parts for a 2000 Cavalier are no longer available. They replaced the left front CV axle, installed a new air conditioning compressor, performed a complete R134a evacuate and recharge service, and coordinated a full transmission rebuild. Per my request, Jenny tried to source new old stock parts for the job, but in some cases, they were not available. After all the work was completed, the Cavalier drove smoother and stronger than it has in years. Their pricing was fair, their communication was clear, and the quality of their work was outstanding. Jenny and her mechanics really listened to my input and provided superior service compared with what I had experienced at other shops over the last 12 years. Although Litchfield Auto Repair is a little out of my way, I will drive the extra miles to get auto repairs I can fully trust. Please give them a try. You will not be disappointed.

When I went for a simple routine oil change, I so enjoyed coming to Litchfield Automotive Repair…read more As they completed the inspection of my vehicle, they noticed that my serpentine belt was starting to crack and gave me the option of either changing it now or coming back in at a later time. As I waited in their lobby, the oil and the belt were replaced in just over two hours. The money I paid was well worth it, as I felt satisfied and secure in my vehicle after it left the shop. While waiting in the reception area, I overheard the owners speaking with another customer. They offered to assist the other customer when they didn't have to. They were willing to go above and beyond on their own time to help the community. When you come here, you're not just a customer or a number; you become Family, and I like to see that.