Awesome help is hard to find! Despite Brandon being extremely busy he was responsive, offered…read moreguidance via phone/email and was willing to be a source for me to ensure someone wasn't taking advantage of me if an additional plumber was required due to my only bathroom not functioning. I did what I could; however, couldn't rectify the situation and thankfully I waited because Brandon and his associate were professional, kind, efficient, and effective. Brandon went the extra mile for me and I'm super grateful. I was glad to cut him a check because he deserves it! He will be my go to if necessary as it's hard to find help like that as a single women-I'm sure many women know what I mean. Thanks for all the help! I am so grateful!!

Brandon fit me into his schedule the same day I contacted him, despite already having a very busy…read moreday. Within 10 minutes of arriving at our home he had solved our problem. Brandon is extremely knowledgable, very trustworthy, and honest to a fault. I would recommend his company to anyone and will never call any other plumber!

My initial review was a one star…read more I called and spoke with Tabitha about getting my septic system pumped. They scheduled me for January 8th. The employee they sent out pumped my system and told me that another employee would need to come out and do a diagnostic appointment. He also pulled out all the floats from the last tank. He put those floats back in the tank unattached to anything so all float to the top of the effluent. He also warned that I would only have around thirty days to use my system. I did not understand at the time the float system and his time frame. I spoke with Tabitha about scheduling this diagnostic appointment. She stated they wouldn't have time until the 30th. I explained I would need another afternoon appointment as I work during the day. She said that would be no problem. I received a phone call and voicemail from Tabitha on January 29th at 2pm stating her tech was is my driveway waiting with all the replacement parts. This was odd as I was told it was a diagnostic appointment. I received a second voicemail on January 30th at 3 pm, stating they wouldn't have time not be able to come out until late the next week. I have since done research into my As Built. Klein Septic knew the problem and exacerbated it by removing the floats from the pvc pipe. They then contacted the county health department stating my pump is non operational on January 14th. It's been so long now I will need to have my system pumped again just to fix the floats and see what other problems were created by Klein's initial visit. I will also need to work with the county to get this bogus report removed from my property. At this point I feel Klein is dragging their feet to enhance profit by needing to pump the system to undo the floats from damage and charge for any extra services and products as much as possible. UPDATE!!! Five stars!!! Ken from Klein came out immediately and rectified the entire situation. Fixed the floats, explained my entire septic system and what had occurred. He said the report to county would be changed as well. Just a super knowledgeable person! Answered all of our questions and had a very positive attitude. Fabulous fabulous fabulous

After a visit by a disreputable septic outfit who had screwed me years ago and had changed their…read morename, I contacted Klein at the recommendation of another trusted outfit whom I had used for years (they were not available). Super fast service. The other outfit told me I had to contact a septic designer to get the job done. They also told me I needed a new drainfield!! Ripoff. Klein fixed the problem (a broken pipe) in an hour. The charge was very reasonable. I'll have them come out and clean my laterals in the coming months. These guys are GREAT! You can't go wrong.

Nice group of people to work with. I was a little confused at first, but they answered my…read morequestions and I was totally able to understand.

We needed to get our septic tank pumped out fast. Septic Solutions came to our rescue and squeezed…read moreus into their schedule and took great care of us. Slavic, the pump operator was very professional and just a genuinely good guy! Ill definitely use them next time.

Great phone service. Excellent price quote…read more Arrived early, texted first to confirm. Provided alternative options, saved me money. Andrea did a great job, super happy with the service.

Honest guys, don't overcharge and gave me a ton of info on things I can do myself to save some…read moremoney. Will definitely continue to use and wholeheartedly recommend. They also offer military and senior discounts if that applies for you.

They are a great family owned business. Always knowledgeable and professional. This is the only…read morecompany I will use.

It has been 4 years since our system was pumped and with a family of 5 I thought it was about time…read more Hills Septic showed up and evaluated our system and said everything looked great and we did not need the tank pumped. They could have easily pumped our system and charged us without our knowing any different. Instead they were honest and earned a customer for life! Thank you

I highly recommend Anthony and the team of Septic Response for their care and timeliness…read more We had the Septic alarm going off on a weekend. I found them on help and contacted them. Anthony called back shortly and gave me some recommended next steps. He kept me in the loop to assure me of what to expect. His crew came by in a couple of days to find an issue with the pump. They replaced it promptly. We also had them flush the drain field piping. Subsequently, we had a circuit breaker issue. They gave me a reference to an electrician, and we got that fixed shortly. The key thing that stood out throughout my experience is the care Anthony showed toward the problem. I valued that care the most. That was A+.

Septic Response saved the day when water was geysering in our yard this February. Our old company…read more(who we were under a maintenance contract with!) completely missed a clogged filter just a month before. Septic Response came out fast, fixed it right, and took the time to explain everything--something the other company never did. And not to mention great pricing, Super professional, honest, and helpful. We've officially switched our business to them. Highly recommend!

This review is solely towards the lack of customer service from the front office. We did not end up…read moreusing Cascade Septic because of the situation written below. I called to schedule a pumping and inspection for my septic for my house that was being sold. The lady I spoke to scheduled us for both services for the second week of January. She even sent a text confirming the type of appointment and date. Fast forward, I called the day prior to our appointment to find out the time they would arrive and she somehow said she was under the impression we didn't need a pumping. I told her that is not the case and that I told her what was needed when we scheduled the appointment. Instead of her apologizing for her error, she proceeded to tell me what the buyers of my house want. Stating they don't need to be there for the pumping just the inspection. This is not the case. Working in real estate, I don't need real estate advice from a scheduling lady at a septic company. She tried to say they will schedule the inspection and pumping on different days. I told her that doesn't work as we are closing on the house very soon. We chose to go with a different company mostly because of her response and no apology for her scheduling error. Even when I called back to cancel the appointment, she continued to try to be combative about her error. Everyone makes mistakes and a simple apology and possibly moving appointments around to accommodate us would have gone a long way. Attached is the confirmation text she sent.

These guys were responsive, honest, and caring. My Mother-in-law was having septic issues. The…read moretanks didn't need pumping and Cascade wasted no time getting out there to sort us out when everybody was calling plumbers and septic folk because of the crazy Winter weather in Tulalip. Strongly recommended! Even after they'd completed all of their work, they checked in by text to make sure we were doing OK. I am impressed.

Excellent service, good value. Good job technician. Andros. This team came immediately after I…read morecall the main phone number to fix the problem.

I've used this company for decades, but they lied to me about my drainage field having subpar pipes…read morewhen they were not! They also were here recently and they didn't pump out but half of it. I documented that and I will be taking them to small claims court and sue for triple the damages for their pump out! I will file up to three separate claims for the fraudulent pump out. I've never lost a case and they think they are protected from violating the 4th and 5th Amendments. I assure you that they are not! Be very careful with this company. I will be looking for other customers who have been abused by this company's practices on other apps as pugpro@gmail.com