LONG REVIEW, BUT A VERY, VERY IMPORTANT READ.
Let me start off by saying that Linda truly cares about animals and with everything that happened, I respect that wholeheartedly. It seems she's lost touch with humans and how to properly interact with them and it may well be the result of years of doing this and/or bad experiences.
I called her on a Thursday evening and talked to her for a while with my boyfriend on speaker so she could get to know the home and environment of which our prospective puppy would hopefully be a part. She said everything sounded great and to fill out an application online.
Friday morning I called to follow up and confirm she'd received the application and expressed sincere interest in the dog. We spoke for at least half an hour about everything and she said that I was a great fit and that my application was the best one out of 30 others she reviewed for this dog and she'd like for me to have him. I was so excited I made plans to meet with her at 8 that same night. $30 in tolls and $10 in gas to get to the address in NJ she have me only to find that it's a very residential area. I understood that she had a rescue so I figured it was likely in her house to save on cost and brushed it off. She texted me a few times while I was on the way (and on time) asking to let her know where we were and when we were outside. I just figured she was anxious.
We got there and she was already outside across the street with the dog. The dog came running to us, sat on our lap and loved the attention we gave him. We were talking and everything was going well until we asked to confirm that we'd be signing something. The second we asked that, her face turned cold and she said, "I'm sorry, this isn't going to work out". It became really awkward and so we asked what happened and what changed - we were super confused. She said she sensed mistrust. To be perfectly honest, she met us outside, we weren't even standing outside of the actual address she gave us - we were across the street in someone's driveway, sitting on their actual driveway because that's what she had us do. We weren't allowed to go in the rescue. Seems a little odd? We thought so.
Once we spoke to her and explained that we were just confirming and that it wasn't for anything other reason, we spent an hour playing with the dogs, she said we would be going through with the adoption and handed me a contract to sign - on the concrete of someone's driveway - the pen ripping through the crumbled up contract. As we were talking, she mentioned there was a return policy of 30 days during which if it didn't work out we would return the dog and get our money back. I couldn't care less, this dog was coming home and there was no reason I'd ever return him. She said, "You know what? Make it two months." I was grateful to have that generous backup even though I never planned to use it and asked if she could put it in the contract I was signing, just to have it there. She got up and said she doesn't feel comfortable because we didn't trust her. I explained that in the same way that she needs for me to sign a statement saying I'll be giving the dog a good home and not getting rid of him or giving him a way, it was only fair and balanced to have what she promised verbally on there as well. It's just fair and common sense to, at minimum, provide someone the same amount of trust you expect. She became very irritated at the idea and started to walk away. She said I should give it a day to think about it. An hour of being there with the dog, building a relationship with him, being told we were coming to pick him up to take him home, a 35 minute drive into NJ costing $40 and we were being told it wasn't going to work out.
I texted her when I got home apologizing for everything having worked out the way that it did, that there was no disrespect in asking for what she promised and that we were very interested. I tried explaining that we were just thrown by how everything was handled and she said (copied verbatim from my text of which I've saved) "I'm too worn out to try to explain what I do to anyone". One would think that would be something she should do, considering the importance behind a transaction of a living thing. I explained that she should really reconsider as this might throw other people off and hinder her ability to find really good homes for her animals.
Continued on update or second review since Yelp has a word cap on reviews. read more