Good response time and good questions. Scheduled an appointment quickly…read more We had a prefabricated operator's room supplied with a mini-split, delivered in the factory packaging. The tubing sent with the unit was the incorrect size. The tech arrived within the appointment window and took inventory of the pieces and parts. The correct size tube would need to be picked up. The tech arranged a time for the next day to bring the tubing, complete the connections, charge the unit, and start up. The tech arrived early with all the supplies and completed the installation. We appreciate True Blue's willingness to complete the installation and start-up of the unit. Several other companies would not install a unit that was supplied by others. Great service! I won't hesitate to hire them again.

Great company to hire. Randy was very determined and outgoing to get our system back running the…read moreway it should. Very professional, qualified and reasonable.

Of course our air conditioner decided it didn't want to do its job when the heat index is over…read more110°! So what's a girl to do? She starts looking for companies online that have good reviews. Bingo! Found it! The name of his company says it all! Honest? Yes. Explained things to me in a way I could understand since I have no knowledge about HVAC units. Told me options and explained his thought process behind it. My HVAC needed Freon. And it got what it needed. And now it is no longer in the 90° range inside the house. Another big perk is that he is a local from Mount Juliet. I really do like to support local businesses and this is one that I would use again if I needed. 17/10 recommend!

We were having an issue with the AC in our house where the unit would try to power on, then turn…read moreoff immediately. Dave was one of the first people to respond to my request, and came out to investigate what the issue was. I appreciated that Dave talked me through what he was doing and how the AC unit & thermostat worked so I understood some basics of why things were not functioning correctly. It turned out there was a larger issue with the unit, and Dave was able to procure the parts and fix the unit in a timely manner. He also helped us install new thermostats and everything is running smoothly now! Dave is efficient with the work and an excellent communicator. We highly recommend his HVAC services!

Austen was immediately responsive to my A/C emergency on the hottest day in recent middle Tennessee…read morehistory. He not only quickly diagnosed and fixed my problem, he also undid some of my own self-maintenance errors. He then did a solid maintenance service on the downstairs unit and was on his way. He is totally professional, very knowledgeable, fairly priced, and the whole experience was top shelf from start to finish. He was the 3rd company I contacted and the only one who answered the phone - the others did not return my calls or messages I could not be happier with the whole experience. Thank you Austin - i owe you big! Shop Spring Hill! SHOP LOCAL. Shop small businesses!

Artie and Austin are absolutely the best. They have come out and solve numerous problems at our…read morehouse. Professional diagnosis, very fair pricing, very responsive. They are one of the best contractors that I've ever worked with. We had an issue with our thermostat, not responding to our air-conditioning unit and Austin was able to diagnose the problem electrically within five minutes. His knowledge is amazing! We always want to use local contractors when they are as good and honest and professional as First Class .This company is very well named.

Saved me $400.00 less than a national chain. Straight fair pricing. Quality work. Family owned…read moredoes make a difference. Used them twice. Can't recommend them high enough.

No heat Saturday night called Sunday he came over fixed my heating he was a life saver and was…read morereasonably priced for the service he performed. Would highly recommend.

I wish I could write something positive, but I've lost all confidence in Climate Pro. The owner,…read moreRusty, really seems like a dependable person, but he was unable to stay organized. I was really cheering for him to deliver on promises that were repeatedly left unfulfilled. I had to stay on top of the process with Rusty the entire time. I am still waiting to hear back about warranty coverage. It's common for 2 weeks to go by and I have to follow up again only to be left with no response. I no longer trust that Climate Pro will honor any installation work. Rusty will tell you that he'll take care of all concerns and then not follow up or show up. When one pays over $7K for a new unit installation and duct work, there should be some guarantee of work and a responsive line of communication. My advice for future customers...If you really are compelled to work with Climate Pro, then I'd suggest you hold onto your money until every promise is fulfilled. Do not leave one thing undone, not matter how small. But be warned about the vacant promises... There can be no warranty for his installation work if he is not dependable.

I think what makes a good company is not just how they communicate and execute a job, but also how…read morethey face miscommunication and set backs. Climate Pro was extremely prompt in getting back to me and hustled to put me on the next day's installation schedule so that we would have working heat before the winter storm. I was waiting for a call back on what time to expect a team and an updated quote to sign and never heard back that day, only to be woken up early the next morning by trucks in the drive way. When I called to say we hadn't signed the agreement and wasn't told when to expect anyone and that it felt unprofessional.... The owner immediately apologized, updated the quote, and even deducted a small amount from the invoice to express his honest apologies for the inconvenience (a gracious, professional, and appreciated response). It's easy to feel protective when multiple members of your family are high risk during a pandemic and you're wiping out your savings to pay for an unexpected breakdown of a large appliance and Climate Pro made sure we felt secure before starting the job, including wearing masks even while outdoors. They completed the new install and cleanly knocked out stone to reroute ductwork for a packaged unit in half a day, as well as disposing of any sign of the old unit. I genuinely appreciate the patience, communication, incredibly fast and clean work from this company and would recommend. Donny and Rusty were particularly informative and helpful despite their busy schedules. Thank you for keeping our family warm through this winter storm.

We only use Lee Company for any home improvement project. They are awesome and very knowledgeable.read more

Lee Company advertises "straightforward pricing" and "no surprise fees," which implies customers…read moreshould receive clear, upfront estimates. When a long‑time customer only learns about a substantial diagnostic fee after the technician arrives, that's a breakdown in communication and not consistent with those promises. It's reasonable to expect to be told the full structure (dispatch + diagnostic + separate repair quote) during scheduling so you can make an informed decision. I usually don't write reviews, but I am compelled to write this review today. I had a scheduled appointment for somebody to take a look at my home regarding electrical switches that were no longer working. The technician did show up, and I acknowledged the $79 dispatch fee. He came in and took a few pictures and then came back to me and told me I needed to pay an additional $255 for him to be able to find out what's wrong. This approach seems so absurd and ridiculous. Lee Company has never done so in all seven years that I've used them. This is the first time, and I'm very disappointed. They could've been much better in their approach. This gimmick here allows them to pad their wallets with both $79 and $255 all at once. What doesn't make sense is that after charging me this amount they would then tell me what it would cost to repair it. What if they tell me that the cost to repair it is $1000? So now I'm out $255 plus $79 if I choose not to proceed. Instead of utilizing these gimmicks, would it not just make sense for them to simply tell people when they're making the appointments that it's not just a $79 fee for dispatch, it's $79 plus $255 for them to actually look at what's going on? It is just sad and disappointing. I think you all should know before you call Lee Company for any work that this is what they are now doing. When I told the technician that I was going to write this review, he said he would just not even charge me the $79, which I don't really care about. I'm happy to pay this stupid $79, but I am so disappointed because it's a waste of my time. They could do better than that.

So this is a long overdue review. In the past year I have had multiple services done on both my…read moreHVAC and Electrical. The photos are of the new doorbells Airstream installed for me last summer and it has already been a huge help along with the porch light in identifying and dealing with unexpected visitors (good and bad, mostly good). As for our HVAC we have had considerable work done on it over the past year, and at every step Airstream was honest, professional, and transparent with their pricing while respecting our budget and time. After the 2026 winter storm, we found that the system had been taxed significantly and Airstream has worked with us over the past few months to get it back into tip-top shape for the summer heat. Each time the work has been done efficiently and with minimal interference in our daily activities and minimal stress on our our pets. I can not recomend this company enough, and look forward to continuing to work with them.

I requested service because my A/C was running but blowing hot air. Air Stream was polite,…read moreresponsive, and arrived sooner than quoted, which I appreciated. The technician, Ryan S., diagnosed a failed condenser and advised that my R-22 unit was too old to repair with current Freon, recommending a complete replacement at an estimated cost of $10,000-$24,000. I requested a written report and photos so I could obtain a second opinion. The report stated that the condenser was not working and that I needed a new A/C, but no photos were provided. I ultimately had my regular A/C technician evaluate the unit. He replaced a faulty capacitor and added one pound of Freon for $180, and the A/C immediately returned to normal operation. One week later, I have had no issues. While Ryan was very courteous, the diagnosis and recommendation were significantly inaccurate. Unfortunately, based on this experience, I will not use Air Stream for future A/C service and will instead wait for my regular technician to become available.