Only because I have to pick a star. I wish I could give them a -5. The worst loan company I have ever dealt with. I would say any of the positive reviews came from within the company. Read reviews and if they are your only chose then walk or take the bus. NIGHTMARE is the easiest word to use. When you go to trade in your car if It's not paid off company's like automation will not even deal with them. Don't get screwed. read more

Patricia is extremely rude and shows a lack of concern for issues. I would never recommend this circus of a financial institution.

Worst auto loan company, they will waste paper every month and call non-stop if you are 24 hours late on your payment. They don't take checks for payments via mail. You have to drive to Ontario to make an auto payment. This place and people are the rudest and make your life difficult because everyone that works there is miserable and threatens your life and insults you when your payment is late. They don't care about your situation and all the ladies that work there are as cold as ice and rude. Life is too short! Please I am warning you this company is not worth it prefer to use Lyft for a ride! read more

I am almost done paying off my three year loan. Next to no credit, so my choices were limited. Never had a late payment; in fact, I used to pay extra. I went to apply for an apartment and found out my credit was still as bad as ever. Two and a half years and they have never reported my good standing. They are rude and difficult on purpose. Only except cash, but have refused me change. I really think the dealership has a part in this and I will review them next. read more

If I could change finance companies I would... I think it's a good idea that they remind you...But when they remind you its OFTEN rude ass fuck. Are these the type of people you have representing your company? I know you're reminding us but you don't have to be rude. Maybe you need to take a class on how to be professional. It doesn't matter if they are doing a follow-up. Have you ever heard of killing people with kindness? This is going towards Vanessa. She just called me and before I could add or say anything else, she hangs up! I also work in customer service and I don't ever talk to my client's in that matter no matter if they're yelling or cursing at me. You need to find another profession BECAUSE YOU SUCK AT WORKING IN WHATEVER POSITION YOU ARE IN! Plus your credit score doesn't even go up, even when you pay on time every month. It has not even made a difference. I actually have two car loans and the one I just got has made my credit go up more than this piece of shit place! Don't be desperate and settle for this company. Your just going to be miserable! They also threaten you when they call and remind you. I have not had any problems until today! Al-Financial you need to find professional people to work for you. Because those people show clients what kind of company you are. read more

Awful company they never answer your questions they're very rude customer service there's no way of making payments with them only two money orders or Western Union and with that they charge you money to send money Ridiculous company you should make it easier for your consumers and have better customer service at your offices read more

If I could give no stars I would. This place is horrible, staff is unfriendly and completely unwilling to work with you. They come off as trying to help at first but really all they are doing is taking advantage of people that have no other options. I wish I never took the loan from this place all its given me is a huge headache. STAY AWAY!! read more

So my credit is crappy and A-L Financial picked up my loan. I received a phone call saying my payment was due two days ago. Okay, my fault for sending out the payment the day it was due but receiving a call about it two days later seems a bit intense. I apologized and swear up and down that I had already sent it in and the lady says, "ARE YOU FAMILIAR WITH OUR NO DELINQUENCY POLICY?" Uh, yes. So I ask if there is a grace period and she says, "THERE IS NO GRACE PERIOD WE HAVE A NO DELINQUENCY POLICY." I ask, "So can I put a stop payment on the check I sent out and pay over the phone?" to which she replies, "NO WE ONLY ACCEPT CHECK, WESTERN UNION OR COME IN IN PERSON. WE HAVE A NO DELINQUENT POLICY." Puzzled, I ask what is going to happen since they haven't received my payment and it's already past the due date. She says that after 10 days I will be charged a penalty fee. "Isn't that considered a grace period?" I ask. "NO MA'AM THERE IS NO GRACE PERIOD WE HAVE A NO DELINQUENT POLICY." So now only does she think I'm some low life who can't pay her bills on time but deaf too. So I ask what the late fee is and she says she doesn't know because I haven't been charged yet. Just because I haven't been charged doesn't mean she can't know what the late fee is. I ask if it's a flat fee and she says it actually depends on my balance. So I asked how it's calculated and she says she doesn't know because I haven't been charged. I try and slow it down for her so she can understand what I'm asking: "WHAAAAAAAAAAAAT IS THE FORMULAAAAAA USED TO CALCULAAAAAATE THE LAAAATE FEEEEE?" *loooooooooooong pause* "MA'AM I SUGGEST YOU LOOK AT YOUR CONTRACT FOR THE ANSWER." The people I've dealt with at A-L Financial prior to this have been quite nice but she seemed so jaded by dealing with shitty customers that she has no sense of customer service. read more

Facepalm, they are horrible. If I make a payment I have to call my account manager and let him know... it's like toddlers are in charge.

Pls don't get any loan in this company the name Emily she's so horrible and rude person if you are late 15days of your payment she's crazy and telling bad things I got medical issue and she give me hard time.I told her I already mail the my payment and she want me to go western union and pay right away ,she don't want to wait .we are costumer and we should treated good not a rude person. read more

If I could give them a Zero, I would. They absolutely suck! There hasn't been one instance in which I can say that they have had even decent customer service. This place is a garbage lender and Emily fits right in as a garbage employee! If you have any choice at all, please steer clear of this place. I'm increasing my payments just to get rid of these guys... read more

Its unfortunate to read bad reviews for this company to be quiet honest i never had a bad experience, i always get helped by Elizabeth and shes always with an up to beat attitude shes always friendly and very helpful. All the people putting negative remarks is because they are irresponsible people trying to get things their way. If you have a loan PAY YOUR DUES!! Simple as that ! Its their job to call you and collect ! Duh..just like they trusted you in the first place giving you a loan!! HELLLOO read more

Hate this place sone my account rep is longer with them. Gianna was very helpful and professional every time i called her. Since this new rep. Juan he annoying, unprofessional after i told him so many times to not call me block and to leave me a message if i don't pick up. Juan will call you every dam Second and leave you a message every second. I never had a problem from the last four years with them till i lost my job in June and when Juan had took over...I did tell them that i lost my job and they would not help me ever since Gianna left the company. Cant wait to pay off my car so i dont have to deal with this peace of shit out dated company. I see why Gianna is not there. read more

I hate this company, they are so irritating. They send too many notices even w/o no money owed. Then my mom passed away 9/2017 and I was late $100 and they harassed me. Calling my phone like 7x in a row?? Are you serious? Which I told the guy, if I don't answer, don't keep calling me. Leave a damn message like a professional. (It's illegal for even bill collectors to harass you) Then the company is soooooo out dated with no app, no website, no direct deposit payments, and only mail payments (fishy) or pay western union to send it. Not to mention my high ARP rate which they DON'T refinance. It's like what is the benefit of being with this company? Don't do business with this company, they take your money and there's no advancement in credit score. You would think all they money they are taking they would invest it into better convenient service. ZERO STARS read more

Hahaha this place is pathetic I understand all those people who are rating one start (meaning zero stars) because this place sucks ! 1. The staff there aka people on the phone are rude as fuck #1 it is not my fault you hate your job or your having a shitty day suck it up. 2. It's 2017 and YET you can't pay online, or have auto payments this place is really old but hey guess what have to suck it up. OHH and don't forget to make your payments any day before is due no later than 12pm. Oh wait also don't even bother to be nice to this people because they will automatically talk over you and give no fucks about it, they need some real customer service class. Hate your job and can talk to people the right way it should be ? Get another job! Or talk to me or anyone else how it should be. read more

From Dec 2014: Literally starting this review as I sit on the phone with this company. After 3 "accidental" hang-ups requesting my payoff amount so that I can refinance through another (more legitimate and PROFESSIONAL) company, I finally received the information I was attempting to obtain. Admittedly, I do not have great credit - through no one's fault but my own. However, with the exception of last month (when my car broke down) I made every single payment on time and with a little extra $$ to go towards the principle. When I spoke with my agent, Vanessa, I explained to her that my payment would be a week late because of the tow and repair fees. She actually tried to help me by offering me an opportunity to have my next payment deferred. I scrambled to provide all the documents and payment for the current month due + the additional fees for the deferment by WIRE (because, apparently they don't know how to do it with a check or credit card - probably just that they don't want to pay the credit card fees). Regardless, I did my part and she said I was approved... A few days later I receive a call from her saying that she made an error and $25 of my payment was supposed to be sent separately for the deferment, however, I could send that in by next month's due date and the "overpayment" would go to the following month's payment. So I complied and scheduled the $25 payment through my bank (as I always do) to go out in time for my payment deadline.... Last week I received a call from them again stating that my payment was late and due in full. I told them that I sent in the $25 per Vanessa, but was told that they could not accept the $25 check from my bank - it had to either be cash in person or via wire. The WHOLE FREAKING POINT of the deferment was to help me out this month because of the financial hole I was in from my car breaking down!! When I politely reminded them that this was a clerical error on their end and that I should not be responsible for their error, asking that they work with me, I was met with attitude by EMILY - and while I did eventually become impatient and lose my cool, I could NOT BELEIVE the level unprofessionalism and lack of respect I was met with!!! Her only response was that I had less than 24 hours to make that $25 payment or they "would take this to the next level". I asked her several times to please explain what that meant, she would only quip with "the next level". I asked several times if they could please work with me, explaining I was out of town and nowhere near the area to accommodate their "last minute request" nor was I inclined to pay ANOTHER $25 to WIRE $25 to them when I already did that once - and not to mention: Who in the hell doesn't take direct checks from a BANK?!?! Idiots. (They must be in cohorts with Western Union for additional money from the fees.) Flipping retarded! After a back-and-forth useless "conversation" with this skank, EMILY, (or was it Melissa...? either way) I had had enough and told her I was appalled by her lack of customer service skills and that I would much rather go to another financial company. Her snotty response: "Good Luck with YOUR credit score." I had had enough, I hung up... and called Lending Tree where I received several offers to refinance and at a lower rate! Take THAT you stupid piece of $h!t w****e!!! Today I received a call from their manager, Jason (if he truly is the manager), and his attitude was pretty much the same: ignorant and unwilling to help. I explained the entire situation all over again and he had the audacity to tell me that my deal with Vanessa was between us and he was only there to tell let me know my payment was due immediately - in full (less the overages I had made as applicable credit towards the amount due). I reiterated my point: a clerical error on THEIR end and she needed HIS authorization to override that $25 payment made by check - to which he responded with he didn't have the authorization to do so. Now I know where Emily's attitude came from: they are all peas in a pod and I cannot WAIT to be done with this low-life, bottom-feeding, ignorant, piece of shit business!! I would like to give Vanessa some credit as she seemed to be the nicest one I've ever dealt with there. Instead I'm going to offer some free advice: Vanessa, if you truly are a nice person and not like the Witches of Eastwick you seem to be surrounded by - then get the fuck out while you still have some sense of your humanity left!! The people at this business have a worse-than-DMV-attitude with a burger-flipping mentality that will never amount to anything more than they already are: Fucking repo/finance sadists for a low-rate, low-score business with the personality of a cumquat. Yes, my credit score sucks. But that is something that I'm currently working on and with a little time, it will be better - soon! Your personalities and business mentalities never will - you are who you are and that seriously sucks for all of you. read more

Idiots refuse to acknowledge receipt of Western Union payment, despite proof being faxed four times and sent by Priority Mail with delivery confirmation. However, they DO acknowledge receipt in a response to the BBB, but are trying to backtrack and say that covered a payment from several months ago. I will be contacting their Agent for Service of Process today. read more

Rude and unprofessional. Not sure how they stay in business. My car got paid off and the difference in what was paid and what was owed is going to be mailed back to me, but apparently they can sit on my money for 30 days. That is unethical and crooked. I would NEVER use this company. Very out dated and VERY schiesty. read more

This place is the worst of the worst. Absolutely positively do NOT mail this company a check. They will file the check away and act like they didn't receive it and try cashing it months later. They just did this to me. After I called them and asked them why the hell they cashed my check after I told them to hold the check for me if it turns up they went ahead and cashed it YET AGAIN 1 week later!!! This place is the scum of the earth !!! Fortunately Technology Credit Union was nice enough to reverse both returned check fees and waive the stop check fee they placed on the check when they saw the date on the check that was from 3 months earlier. DO NOT MAIL CHECKS TO THIS PLACE !!! THEY WILL ACT LIKE THEY NEVER RECEIVED AND CASH IT AT A LATER DATE TO SCREW YOU OVER !!! Just go down and hand them the check and get a receipt to cover you. read more

If I could give a zero I would! I've only had my vehicle for a month. A raunchy heffa named Betty was very rude and bitchy with me for no reason. They called me, left a messafe. I called back and had to speak with this retard. the call went from letting me know that I had to have my car payment in on the date due, to them repo'in the car if it wasn't in by tomorrow. Wow, was all that necessary? Then she hung up in my face?! Wtf??? read more

pay your bills on time, bottom line. my credit is horrible they financed my car, few times they wer elike pushy, called everytime and told them i would be late.......never came to pick up my car nor threatened me, fewt times my account was passed to another rep, each repo was diff, my last one was meaner ......... car paid off after four years, now only prob i have is waiting on title,..... they are a risk taking co. no tolerance for people who are late, read more

I financed my first car with this company around 3 years ago. Never had a negative experience with them. I was on time with all of my payments. The times I was late, I told them the reason why and they were reasonable and understandable. Paid off my car in 3 years! read more

I've been with A-L for a year and I have not had any significant issues. I believe that most people having problems with A-L because they sent their payments in late. You MUST pay your bill on time. Pros: 1. They will let you change your payment date ONCE The reason I rated then 2/5 is because their "business practices" are either unethical, inconvenient, and/ or unfair. CONS: 1. you can't pay a large lump sum on your loan principal (in order to pay your loan off early). They want to collect interest on every month. ex: I asked if I could pay $1000 on my loan. A-L rep said, "We don't do that. If you pay $1000 dollars, your monthly payment will be taken out of it every month. We still collect monthly interest." 2. The interest. My interest rate is around 18% (super high) ex: I pay $330/ month A-L takes about $150 just for their interest fee 3. Rude customer service/ account reps. Not all are terrible, but I have dealt with a few that had nasty attitudes. And they will hang up on you. 4. they don't take credit/ debit card payments. This would make it a lot easier for people to make their payments on time. 5. They don't offer incentives like REAL, RESPECTABLE banks or credit unions. ex: lower interest rates after paying on time for a long period of time. I say go with them if you are desperate. Just stay long enough to raise your credit score (which does happen pretty quickly 6months to 1 year). After about 6 months to 1 year GO REFINANCE with a real bank. refinancing is crucial. If you don't you will most likely end up paying 2X (or more) what your car is worth. read more

This place has the worst customer service ever! They call you and say you have 15 mins to call me back or else. Or else what?? Your threatening people now? Darlene has got to be the worst person I have ever encountered there I missed one payment and she called me 16 time back to back so when i finally spoke to her i told her she can take the car and shove is up her ass! I would never ever ever do business with these people and they just had a class action lawsuit filed against them!!! Save yourself the money and headache!!! read more

I dont get how all these people write negative reviews. I have been with this company as my financial loaner for 2 years and they have been alot of help for me. Never any problems. If ima be late on a payment, i let them know and they help me. Never been rude or pushy. I have a feeling that the people that write negative reviews are the people that cause the problems and just arent doing their payments right. read more

This place just called my husband as a "reference" that was given to them. My husband did not know who the person was, and when he called back to ask questions Vanessa hung up on him. Very rude and shady people! read more

This place must definitely hire people that every other place would not! The "manager" Sheryl, is disgustingly rude and unbelievably unprofessional! I understand that they finance people with bad or no credit but that is absolutely no excuse to speak to or treat people in the manner in which they do!!! They (practically everyone here) are disrespectful, harassing (not typical collections harassing kind of harassment, but personal life harassing), unorganized and so incredibly rude! They (Emily) continue to call and harass references without even realizing that payments have been made, which proves she does not even reference the account before calling customers. I hope they can all keep their jobs here because I'm not sure that any other professional business would hire them. I urge anyone looking to get financed to do a little more footwork and avoid this place by ALL costs! They do NOT refinance, they rip you off completely and aside from that they can't even provide decent customer service! I recommend you walk away from AL Financial as an option. Better yet, run!!! read more

Zero dam stars for this place!! I'm Irritated. This place needs PROFESSIONAL staff! A so call "supervisor" full of face tattoos with blank answers to my questions! Seriously!! I can't wait until I'm completely done with my loan my experience whent from good to horrible! Im uncertain what I feel when it comes to customer service you should be friendly and respectful...where is management???I'm certainly visiting a circus not a financial institution. read more

I give this company zero stars. Do not do business with them. My friend got a car loan from them and he paid it off 6 months ago. An employee contacted me today and told me that he hadn't paid his phone bill and wanted me to tell him to call them. Horrible company. read more

The worst bank ever..if they even call themselves a bank..no over the phone payments..no online payments..rude customer service..every single person i have spoken too has been overly rude..i have been with company for 2 years..sometimes late on my payments..but they were always paid..im at work two thursdays ago and im approached by a lady with a badge asking me where is the vehicle..if u dont tell me you will go to jail for embezzlement..i told her give me a minute to see where my fiance is..i finally get a hold of him and i advise him the situation..so he tells me he will park it down the street at the market becsuse he doesnt want that happening at his job sight..i inform the 3 repo people where he will be leaving the truck..this was all fine until they see the vehicle on his way to the market to leave it..and start driving eraticly almost getting into two accidents..he jumps the curb.mind you my fiance is stopped at a red light with cars in front of him ..the truck was off..my fiance had the police on the phone..as they screaming for him to get out the car telling him hes going to jail for a stolen vehicle...one man pulls a knife out on my fiance then slashes both of my brand new back tires..so i contact emily after i had been handcuffed..harrased...taken out of work..10 cop cars surrounding the incident..to tell her what just took place..she apologizes and advises me your tires will be replaced..i paid the money i owed..still waited 4 more days to finally get an appointment to pick up truck yesterday...i have no tires .....i was told i needed to get a tow truck to get my vehcile...i call emily and all i kept getting from her was i dont know what's going on you were supposed have new tires ..so i dont know what to tell you...so i pay a tow truck to take my truck from hayward to stockton becsuse nobody csn figure anything out...this morning i call emily to see what the deal is..and she tells me..its my problem now..the place where it was at was supposed to put tires..but we left so now its my problem..they will be hearing from my lawyer soon. And so will HOT WHEELS RECOVERY...NO BODY KNOWS WHERE MY KEY AND ALARM ARE..ALL THREE CARSEATS ARE GONE...I GIVE THEM 0 STARS...U DONT TREAT PEOPLE THIS WAYL read more

A-L Financial - ensured by emily my tires were going to be replaced..i come to get my truck..and this is what i get - Banks & Credit Unions Near Me - San Jose, California

I appreciate my rep at A L Financial! I had been through a couple reps since I first started my car notes in 2009, (with varying levels of customer service) but ever since Darlene has been my rep my service has been pretty great. She calls to remind me when my bill is due and doesnt hassle me for it, just figures out a solution for me to stay current on my bill. She has allowed me to turn in my payment considerably late, (up to a month) without even reporting it to the credit agencies. So knock it off with the sucky reviews! They will work with you when you need them most. If u dont like em so much IMPROVE YOUR CREDIT SCORE SOMEWHERE ELSE! lol read more

This company was all great and dandy when I initially got my car. However fast forward to now, BIG ASS MISTAKE!! An for those who are rating them 2 stars or more an even saying that ..customers dislike them probably because their paying late. HMMM.. Welp their just as delusional an tragic like the representatives. It's an office full of miserable people who take out their unnecessary anger out on customers. I am only doing this review for those who are potentially looking for a bank to assist them with landing a vehicle. DO NOT GO WITH THIS COMPANY!! IF YOU FEEL THAT THEY ARE YOUR ONLY LAST RESORT, OR CONSIDER THE MOMENT YOU GO WITH THEM YOU GO AN REFINANCE YOUR CAR AS SOON AS YOU CAN OR BETTER YET ..JUST STAY AWAY, YOU CAN'T PAY ONLINE, YOU CAN'T USE A CHECK, EVERYTHING IS OUTDATED, an they are currently being investigated!! Lastly, I wasn't even late on my payment an yet they claimed it wasn't received. Turns out it magically appeared in the mail an they didn't even want to talk to me due to their pride and being wrong for trying to hunt me down, when I already WAS ON TRACK WITH MY PAYMENTS. I then asked Miss lovely Emily ( who is the meanest of crew) for a print out reference so I could refer back to my payments Ive made over time. She said that was possible, but did I ever receive it... NO! Every time I've asked it never arrives. But yet you'll blow my phone up, to remind me of a payment that isn't even due yet. Overall I feel bad for those who just need a car an feel obligated to go with this company or if there are any nice people left in that building, and wonder why they are still working there. read more

This company is horrible! I would not recommend it to anyone. They provide horrible service. Can't wait until my loan is completely paid off. They are very disrespectful and insensitive. They speak to you in a very rude manner. Especially Jason. One of their managers Daisy, is just as bad. They don't provide you with your options up front. They harrass you and overall, having a loan through them has been one huge nightmare. read more

I have been with this group for about a year now and paying off my car. I have had no issues with this place save a check I sent from my boyfriend's account and they returned it because they were unfamiliar with the account. Honestly, the people here leaving bad reviews are either pretty irresponsible or have had unfortunate circumstances and sorry ADULTS, but not everyone can cut you a break. If this is your financial company, chances are your credit is already bad and this is, ahem, a "second chance" financial company. They are on your butts about your payments, so that your car WON'T GET TOWED, because you legally signed an agreement to pay said payment on said date. Yes, they are not as advanced as other financial companies, which means you have to be a LITTLE more responsible in knowing their policies, and how they process payments, what is available or not. Sorry about it. For those who are just starting out with this group, be responsible. Make your payments at least 10 days ahead of time, be aware of when they will cash it because they don't do it right away. Call them to see that they received your check-it's not their fault if the post man lost your mail or your bank forgot to send the check and they will not take excuses. Good luck! read more

I was late making a payment (My Fault) so they came a repo'd my car (Not The Issue) I paid and did everything I was suppose to do right away I've been trying to pick my car up for 3 days now and They Can't Find It!!!!!! How do you lose a whole car smh I would never recommend this company they're HORRIBLE read more

These people are the worst a family member told me before my first payment a story about how her car was repod in error she is young so she had no proof and when someone finally helped her with western union receipt (60days later) she could not get them to bring the car back as it was on someones car lot or sold. Now I have them and I have ALL my receipts but yet they send the Repo man out for my Truck...POOR REPO MAN is all I got to say...my husband was not having it and it was not nice. Of course A-L has no one you can talk to after 5pm so Tommorrow will be a nice one with you EMILY..Payment due on the 3rd you send the Repo man on 8th ...WTF... read more

This company is the worst. The will call your references for debt collection purposes, if you're interested in suing them, as I have done, I've attached a copy of my complaint. I'll upload a video of the voice mail message "Jennifer" left with my collegue and the conversation I had with their "VP" - this company is full of fraud and no respectable dealer should ever do business with them. Yes, they will delay your first month payment by two months and when it reports on your credit you will owe more than the original loan amount, which is a major negative on your credit report. Plus, the list goes on.... If you need help please call my office at 323 seven zero three 1911 and I'll be happy to assist you for free. https://docs.google.com/document/d/1ObCfDYJGfRHwLXXHFgYvcioMwuXI0CZ2fONzKCAaam8/edit read more

I was skeptical of this company when after they purchased my car contract and contacted me I asked do you have a website so I can go online to pay my car note you can only mail it in or use Quick Collect. Fell on hard times had my car repossessed got my car back yesterday paid it on last Monday my rep deliberately slow walk the paperwork very unprofessional I would have paid the higher interest rate to stay with my old finance company read more

The most unprofessional rudest staff ever. I have NEVER been late with this company and I requested information regarding my account and received incorrect information and I am now being penalized behind a staff error as well as I have been going rounds and rounds with A L Financial for a year behind them NOT reporting my payments to my credit bureau and I finally spoke with someone at A L Financial that figured out the problem after a year and now my payments are being reported. I have never seen a Financial company that does not have a website, voicemails (for certain individuals), etc. Cheryl that is one of the Supervisors with the company is the rudest lady I spoke to there with a nasty attitude as well as Millie doesn't even know the company's policy. I give this place 0 stars and would NEVER recommend this company to anyone. read more

I currently have a loan through A-L. My rate quote was 23%, when I initiated this loan I had zero credit. So, I lived with this loan. Today I went to a loan calculation web page. To get my current payment, based on original loan amount and loan period, my rate had to be 29.5%. Much higher than A-L represented to me. Has anyone else experienced this? Go to: http://www.bankrate.com read more