This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

Our floors came out beautiful! But our walls did not. Stain got on trim in every room as our floors…read morewere refinished. We alerted the company and they sent someone out to touch up the trim. That person used the wrong color ‍ They sent out a second person to fix that, and nothing was actually fixed. When images were sent to the project manager showing how the problem was not fixed, it was radio silence on the other side.

We are so happy with Better Floors, we'd give more than five stars if available! High quality…read moreflooring, great value and super friendly and professional customer service. Highly recommend Better Floors.

Better Floors has performed several jobs for me at my home and business. Tracey and Mike are so…read morehelpful, and the job always looks great! I highly recommend their services. Justin Reed

Wow! So where do I begin. I went to the Floor Store for what I thought was going to be simple…read morekitchen floor replacement. That's when I met Walter. He was absolutely amazing and helpful. So what turned out to be what I thought was going to be simple. Turned into an entire home project due to a faulty dishwasher (flood). When I tell you that Walter as well as his team worked with me every step of the way. Walter's patience with me and all the changes I was making was insane. I must have gone in to the store at least once a day sometimes twice. Walter certainly made me feel like he truly cared about what I was going through. He was compassionate and really truly showed that he cared, he is veprofessional and very pleasant to work with. The floors are amazing, he worked with me in pricing and even the small touches along the way. I highly recommend The Floor Store. Ask for Walter!!

Im so disappointed in the lvp flooring I purchased from this store. I had it installed in my…read moreentire downstairs and it looks dirty all the time. I mop this floor several times a day I am on my hands and knees. It shows every foot print from my little dog to my own foot prints and yes or feet are clean. Very disappointed and sick I spent so much money on this flooring.

working with Doug to set up the service was excellent. Jacob, the installer was professional,…read moreexperienced, and most pleasant. His recommendation for new garage lights to enhance the appearance of my new floor was spot on! I Had not even thought about the lighting. I will be posting pictures after the new paint is applied. I am so excited I may just move into the garage! Thanks Burke Clark

Exceptional customer service by William and his team. Great value and quality install. William…read morekept on coming back and helping me fix an issue with my concrete despite the fact that it had nothing to do with his product or installation. This company stands behind their work and will go above and beyond to make sure perfection and full customer satisfaction.

We HIGHLY recommend giving Darren an opportunity to look at your project…read more When is the last time you caught yourself (or your significant other) just staring at a floor for 10 minutes at a time? Because of Darren, we do it every day! Darren refinished a ~30 year old hardwood floor that had yellowed, shown wear from traffic, had missing pieces of wood, and damage from chemical spills. From the very first time I reached out, his communication was excellent. He visited our home to see the floor, take measurements, and recommend and explain a refinishing process. Darren gave us options for type of polyurethane, colors, finish (matte vs. gloss) while offering recommendations from his many decades of experience. Within several hours we had a very fair quote and were booked several weeks out. Darren spent a few days on property and was incredibly respectful of our home and us when we would ask a question or two. He worked his magic to sand and protect our floor to a condition we would have never expected - just see for yourself. Overall, working with Darren was an exceptional experience that greatly improved our living space for the next couple of decades and likely longer.

Darren is a true professional! Fair, quality work and great value! We felt like we won the jackpot…read morewith Darren!

I was totally floored when my mom and I walked into this warehouse full of rug and carpet choices…read more This place isn't fancy, but folks here will roll out the red carpet to help you! We checked out several rolls of carpet, ranging from thin piled to plush piled and ended up choosing a taupe, medium thick carpet with the padding. The staff was incredibly helpful, patient and knowledgeable. They install quickly and professionally. The price was in our range and they even work with you if you need financing. We had such a good experience on our initial visit, that when my mom wanted to do the floors in her sunroom, we went back to Jeter's! They had a fabulous selection of indoor/outdoor rugs and we purchased one that lasted for years! Repeat business? You bet!! When I needed a carpet remnant for our spare room, we went back to Jeter's! I even found a cute cheetah print area rug that I bought on a whim! Love it! It's obvious why their customers keep coming back again and again! No pressure, tons of inventory, super deals and personal service! They also have hardwood flooring, tile, laminate, runners, decorative area rugs and more! For great selection, amazing customer service and pricing that won't dent your carpet bag, Jeter's has got you covered wall to wall!!

Although I did not make my purchase from Jeter's the folks there are friendly and accommodating. I…read morewas quoted a significantly lower price from a competitor so that made my decision for me.

On the recommendation of a family member, we hired Footprints Floors to refinish our hardwood and…read morereplace flooring with LVT in a kitchen, breakfast nook, laundry, and half bath. When we had them out for an estimate, they indicated that they also did bathroom remodeling, which we were also looking for a contractor for. In the end, we hired them for both jobs, which were estimated to take less than four weeks. Eight weeks later, they finally finished, but the finishing was awful. They were supposed to protect our floors, but we ended up having to put down ram board since they weren't even using drop cloths to protect the floors. The project manager was supposed to be supervising the work, but was not present most of the time. The list of errors include, breaking a windowsill, installing a vanity in one bathroom too close to the door so that the door casing had to be replaced. A bench and a niche in the shower they installed are not sloped to drain so water pools on them. One of the pieces of trim around the shower was damaged, but installed anyway. They also damaged the vanity. In the second bathroom, they used the wrong color grout despite our instructions on the day the tile was installed regarding the correct color. They installed a vanity top without securing the under-counter sinks and had to uninstall the vanity top, breaking the marble backsplash in the process. They were not able to find a replacement that matched, so we located a replacement ourselves, which turned out to be thicker than the original so the faucets are now too close to the backsplash. When they did install the sinks, they left one of the four brackets for one sink in the bottom of the vanity rather than installing it. They also damaged this second vanity, failed to install the pedestal feet that came with it. When they installed the lights, we told them the height they needed to be; they installed them much lower, which means that the mirror is lower than desired and the light globes sit right at the edge of the mirror. The LVT installers had much more waste than is customary according to the tile shop and even the contractor's estimate for how much to purchase. The hardwood refinish was decent, although the installers did not protect the LVT floor and they had to come back twice to remove the poly from the hardwood from the LVT where they tracked it. After weeks of demonstrating patience, we complained about some of the problems with the job and the long delays between their showing up for work. The project manager and owner both tried to make it sound like we were to blame in some way for their non-work. When the owner finally realized the extent of the problems, he stepped in and tried to make things right. Unfortunately, many of the problems cannot be corrected without a significant redo. He ended up giving us a small reduction off the final bill, which was better than having them do any more work for us. We also learned that the project manager was no longer employed by them.

Please - if you are going to ever read & abide by a Google review, please let it be mine. After…read moredoing thorough research of various flooring companies in Richmond, we decided to go with Footprints to refinish our staircase and upstairs in our new home based on the number of great reviews and pricing. It was such a mistake. They started on time, which was great. But then we would go to our house periodically throughout the week they allocated for doing the floors, and they often were not at the house. But I didn't think much of it - maybe I just happen to stop by every time when they aren't here. And I saw various signs that they had been at the house, mainly large pieces of sharp wood scattered in our yard, nails laying all over the floor, and trash from their lunches scattered in the home. Again, I wasn't too nervous - I figured it was part of the flooring process and it would all be cleaned up when they were done. Then, after not hearing from anyone on the team for days, I messaged the project lead (who I had not yet met or ever seen at the house) to ask about when the project might be done. (We were scheduled to move into our house one week later.) He responded: Oh, they are done! Walk on them as you wish! To say that I was shocked and disappointed is an understatement. The trash, nails, and sharp wood chips were still scattered throughout the home. At least 5 railings from our staircase were scattered around - they must have taken them off and never put them back on. We knew there was going to be sawdust all over the home, that's part of refinishing floors. But Scott had assured us they would try to get the big piles before leaving - that never happened. BUT WORST OF ALL WERE THE ACTUAL FLOORS. When we walked on them barefoot, we got splinters. Not only did they not apply any coating, but they also did not sand parts of the stairs that were difficult to get to, leaving the old stain on part of the risers. (JUST LOOK AT THE PHOTOS). I sent photos to 2 other flooring experts in Richmond. Both were shocked. One of them said he had never seen such a shoddy job in his 15 years of doing this work. I call Scott very upset. The project lead comes over to the house, and sees the job they have done (including some shoe molding installed in broken, sloppy ways) and he is shocked. The team left without finishing the job, he confirms. In fact, he tells me that he is dealing with the same issues at TWO OTHER HOUSES. They promise they will make it right. The following week, they come back to the house to actually do the job of refinishing the floors, putting poly on, and fixing the sloppy shoe molding. (Still without fixing all of the problems - like the old stain that they decided to just leave in hard to get to places. See photo!) It takes another week - a week that we were hoping to paint and clean our new home, which we weren't able to do - and they finish fixing their job 24 hours before the movers arrived with our furniture. When Scott comes to retrieve the 2nd half of his payment, I nicely ask if he thinks the job done here warrants a full payment. Before I can finish asking, he rudely cuts me off. "We finished the job, we get the full payment. I'm not taking anything off." I wasn't expecting that big of a discount. Maybe just a few hundred dollars off of a $5,000 bill to show some good faith and customer service - after all, they took an extra week because of THEIR ERRORS completely messing up our schedule. (Imagine if we still didn't have an apartment to live in at the time!) And they also permanently damaged our floors (I've since showed another flooring expert who said they over-sanded in some places so it would be impossible to refinish the floors again to fix their job, even if we had thousands of dollars lying around to do so.) Oh, and the trash, wood parts, and nails were still scattered throughout the home. They broke a piece of the stairs trying to put it back in, and did not tell us, only covered it up with masking tape. And the old stain is still on the floors in one room. (See pictures). Please, please. Hire anyone else. Let our mistake by your gain.

They had me scheduled to fix my floor but never showed up. They claim they were trying to get in…read morecontact with me to set up a contract yet they already had me scheduled to get the work done. They never tried to reach out as they claim they did as all our messages go through yelp and when I tried to inform them that I never received any type of message about them canceling my service without telling me they stopped responding. I think this overall experience was extremely unprofessional especially when agreeing to the timeline I need the project done in

From the owner: At MarvinDerashardwoodfloors LLC, we’re a family-owned company focused solely on refinishing…read morehardwood floors. From dust-controlled sanding to durable finishes, we treat your home like our own and deliver smooth, beautiful results that last.

Justin Jones installed my floors for me almost 5 years ago and they still look as good as the day…read morehe put them in!! He did a amazing job!

Outstanding customer service when selecting flooring to replace our carpet, as well as attention to…read moredetail during installation that was above par paying particular attention to floor slope and transitions to existing tile and oak flooring. Cost was comparable and well worth the investment needed to ensure a professional installation. Highly recommend Wertz!