I was working within a tight budget. Brandon showed a selection of tiles that suited me personally…read morewhile still keeping within my budget. The service area kept me up informed of dates I could pick up supplies. Just a great group to work with.

Upon our first visit to Mosaic Tile, we picked tiles and accents for over 10 bathrooms and other…read moreutility rooms. Our assistant helped us make good selections. The story goes sharply DOWNHILL from here. Our 1st assistant quit a couple weeks later. So, upon our next visit we worked with another representative who had to get up to speed with all our selections. We made a couple adjustments with her. A couple months later, when it came time to order all our material, Mosaic called and said they didn't have enough material for 2 of our bathrooms (one of which was the master bath!) Our assistant wasn't available, so we scrambled to work with yet a 3rd representative in an attempt to make suitable substitutions. So stressful. We had a car accident on the way home. In the course of all this turmoil, Mosaic ended up not sending enough material to our job site and they also made an error on one of the accent tiles for one of the bathrooms. As a result, one of our bathrooms looks terrible. By the time we saw their mistake, it was too late for them to rectify. I'd like to give Mosaic the 1 star they deserve. Every time I'll walk into our wetbar bath, I'll cringe and remember how Mosaic screwed up our order. Each person who uses our wetbar bath will hear about how Mosaic screwed it up. SUMMARY: If you have a whole house to order for then do not trust them to get your order correct. You'll probably work with 3 or 4 different people over the course of your ordering process. You'll likely have the same level of mistakes with no accountability. I wouldn't trust Mosaic with an order ever again. The only reason I'm giving 2 stars instead of 1 is that they were nice folks. TIP: Make sure you get a print-out of your order BEFORE THEY START INSTALLATION so you can confirm. Mosaic never showed us our order or asked for sign-off or confirmation. No wonder they made so many mistakes. Really, really unprofessional. *** UPDATE*** Later, we realized Mosaic installed tile incorrectly in every room they worked on. We asked for 1/3 offset (staircase pattern) and got a mixture of 1/2 offset and something else. We reached out to management and received no reply. Updating review to 1 star. *** UPDATE *** Later, we finally received a reply in which we were blown off with no offer to fix anything. Remember folks, get a print-out of your order otherwise you'll be holding an empty bag like us and Mosaic will laugh you off.

On the recommendation of a family member, we hired Footprints Floors to refinish our hardwood and…read morereplace flooring with LVT in a kitchen, breakfast nook, laundry, and half bath. When we had them out for an estimate, they indicated that they also did bathroom remodeling, which we were also looking for a contractor for. In the end, we hired them for both jobs, which were estimated to take less than four weeks. Eight weeks later, they finally finished, but the finishing was awful. They were supposed to protect our floors, but we ended up having to put down ram board since they weren't even using drop cloths to protect the floors. The project manager was supposed to be supervising the work, but was not present most of the time. The list of errors include, breaking a windowsill, installing a vanity in one bathroom too close to the door so that the door casing had to be replaced. A bench and a niche in the shower they installed are not sloped to drain so water pools on them. One of the pieces of trim around the shower was damaged, but installed anyway. They also damaged the vanity. In the second bathroom, they used the wrong color grout despite our instructions on the day the tile was installed regarding the correct color. They installed a vanity top without securing the under-counter sinks and had to uninstall the vanity top, breaking the marble backsplash in the process. They were not able to find a replacement that matched, so we located a replacement ourselves, which turned out to be thicker than the original so the faucets are now too close to the backsplash. When they did install the sinks, they left one of the four brackets for one sink in the bottom of the vanity rather than installing it. They also damaged this second vanity, failed to install the pedestal feet that came with it. When they installed the lights, we told them the height they needed to be; they installed them much lower, which means that the mirror is lower than desired and the light globes sit right at the edge of the mirror. The LVT installers had much more waste than is customary according to the tile shop and even the contractor's estimate for how much to purchase. The hardwood refinish was decent, although the installers did not protect the LVT floor and they had to come back twice to remove the poly from the hardwood from the LVT where they tracked it. After weeks of demonstrating patience, we complained about some of the problems with the job and the long delays between their showing up for work. The project manager and owner both tried to make it sound like we were to blame in some way for their non-work. When the owner finally realized the extent of the problems, he stepped in and tried to make things right. Unfortunately, many of the problems cannot be corrected without a significant redo. He ended up giving us a small reduction off the final bill, which was better than having them do any more work for us. We also learned that the project manager was no longer employed by them.

Please - if you are going to ever read & abide by a Google review, please let it be mine. After…read moredoing thorough research of various flooring companies in Richmond, we decided to go with Footprints to refinish our staircase and upstairs in our new home based on the number of great reviews and pricing. It was such a mistake. They started on time, which was great. But then we would go to our house periodically throughout the week they allocated for doing the floors, and they often were not at the house. But I didn't think much of it - maybe I just happen to stop by every time when they aren't here. And I saw various signs that they had been at the house, mainly large pieces of sharp wood scattered in our yard, nails laying all over the floor, and trash from their lunches scattered in the home. Again, I wasn't too nervous - I figured it was part of the flooring process and it would all be cleaned up when they were done. Then, after not hearing from anyone on the team for days, I messaged the project lead (who I had not yet met or ever seen at the house) to ask about when the project might be done. (We were scheduled to move into our house one week later.) He responded: Oh, they are done! Walk on them as you wish! To say that I was shocked and disappointed is an understatement. The trash, nails, and sharp wood chips were still scattered throughout the home. At least 5 railings from our staircase were scattered around - they must have taken them off and never put them back on. We knew there was going to be sawdust all over the home, that's part of refinishing floors. But Scott had assured us they would try to get the big piles before leaving - that never happened. BUT WORST OF ALL WERE THE ACTUAL FLOORS. When we walked on them barefoot, we got splinters. Not only did they not apply any coating, but they also did not sand parts of the stairs that were difficult to get to, leaving the old stain on part of the risers. (JUST LOOK AT THE PHOTOS). I sent photos to 2 other flooring experts in Richmond. Both were shocked. One of them said he had never seen such a shoddy job in his 15 years of doing this work. I call Scott very upset. The project lead comes over to the house, and sees the job they have done (including some shoe molding installed in broken, sloppy ways) and he is shocked. The team left without finishing the job, he confirms. In fact, he tells me that he is dealing with the same issues at TWO OTHER HOUSES. They promise they will make it right. The following week, they come back to the house to actually do the job of refinishing the floors, putting poly on, and fixing the sloppy shoe molding. (Still without fixing all of the problems - like the old stain that they decided to just leave in hard to get to places. See photo!) It takes another week - a week that we were hoping to paint and clean our new home, which we weren't able to do - and they finish fixing their job 24 hours before the movers arrived with our furniture. When Scott comes to retrieve the 2nd half of his payment, I nicely ask if he thinks the job done here warrants a full payment. Before I can finish asking, he rudely cuts me off. "We finished the job, we get the full payment. I'm not taking anything off." I wasn't expecting that big of a discount. Maybe just a few hundred dollars off of a $5,000 bill to show some good faith and customer service - after all, they took an extra week because of THEIR ERRORS completely messing up our schedule. (Imagine if we still didn't have an apartment to live in at the time!) And they also permanently damaged our floors (I've since showed another flooring expert who said they over-sanded in some places so it would be impossible to refinish the floors again to fix their job, even if we had thousands of dollars lying around to do so.) Oh, and the trash, wood parts, and nails were still scattered throughout the home. They broke a piece of the stairs trying to put it back in, and did not tell us, only covered it up with masking tape. And the old stain is still on the floors in one room. (See pictures). Please, please. Hire anyone else. Let our mistake by your gain.

Excellent overall Install of tile backsplash in my kitchen. Professional, prompt, friendly and…read morevery knowledgeable and informative about all aspects of the job. THANK YOU!

From the owner: We Specialize in the following Services: * Tile Installation…read more * Kitchen Backsplash * Waterproof Showers * Handicap Accessible Showers * Tile Installation and Repair * Grout Repair * Silicone Repair * Flooring Installation *

We are so happy with Better Floors, we'd give more than five stars if available! High quality…read moreflooring, great value and super friendly and professional customer service. Highly recommend Better Floors.

Better Floors has performed several jobs for me at my home and business. Tracey and Mike are so…read morehelpful, and the job always looks great! I highly recommend their services. Justin Reed

I contacted Red Cedar Management corporation and the owner came out with a crew member to evaluate…read moremy jobs. I needed a 24 inch fluorescent ceiling light replaced with an LED fixture, removal and replacement of rotted wood kick plate on my shed, and a sheet rock involved repair of a toilet roll dispenser in my bathroom. An appointment was set for the following week. I was contacted 15 minutes before they were scheduled to arrive to let me know they were on their way. A crew of 3 workers arrived, along with the company owner. All three jobs were completed within 1.5 hours. The quality of work was excellent. The price for the job was also very good. I would consider using Red Cedar Management again.

We had our guest bathroom tile replaced. They were very easy to work with, the value of the job was…read moregreat and they were able to complete the project in less than a day. Fast, communicative, and great work. They did a beautiful job!

This is my second experience with FlooringRVA. I first had hardwood flooring installed by them…read more(see my review on Yelp) and back in January 2018 I picked out and had carpet installed. It's now June so I've had time to settle in with my carpet and wanted to provide a review of the experience. I read lots of reviews and research things to death before I make a decision so I don't give people a high rating just to be "nice". I also consider myself to be be a little hard to please because I'm used to doing a lot of work on my home myself and I have a high standard of quality while being thrifty. That being said, I shopped around a few quotes and came back to FlooringRVA. Long story short...I felt the price I paid for what I wanted was spot on. I had a good experience with the two man crew that came to install the carpet and padding. And 6 months later things are still meeting my expectations. Robert, the owner, was the real reason behind going with FlooringRVA a second time. He personally came to measure and offer suggestions. I preferred to text and Robert made himself available at all times throughout the day when I had questions. I didn't always expect an immediate response but one was always received. I could tell he and his staff were committed to my being satisfied throughout every step in the process and I couldn't find that level of customer focus with any other competitor. For those that want to see, I've attached a few pics of my carpet. Thx FlooringRVA!

The company finally started responding to my messages once I contacted the BBB. They said they…read morewould split the cost of repainting a room (suggested by the painter they provided) and I declined, given the lack of need until this issue arose. They said they would send a check to cover the cost of the painting (previously, the sent the painter out and had him bill their business). The check has yet to arrive and I question whether it will actually cover the cost of the paint job, should it ever actually come.

Shawn provides suberb service at a very competitive price. He is timely,works very efficiently...he…read moreknows what he is doing. His old fashion manners reflect his respect for you as a customer and makes you feel so comfortable.

From the owner: I have true passion for what I do.read more