I will always call A Plumbing Hero for all of my plumbing needs. They are a fast, honest and reliable company. Victor is friendly, knowledgeable and leaves everything clean and tidy. We had an emergency with our toilet on a Saturday and he came out super fast and had it fixed in no time. Victor also helps my mom out a great deal who is getting up there in years. I can't tell you how great it feels to know that someone is taking care of her problems and NOT taking advantage of her just because she is older and on her own. Give A Plumbing Hero a call, you will not be disappointed. read more

I needed some work done on my toilet and called A Plumbing Hero the night before because I've used them on two other occasions and found them to be very reliable and trustworthy. They said to expect Rudy the next morning. Rudy showed up right on time and gave me a fair estimate for the work. He did a great job. As usual they did not disappoint me. I will keep using them the next time I have a plumbing related problem. read more

After both of our toilets became either clogged or slow draining within just a few days of each other, and with no luck repairing them ourselves, we found ourselves a bit overwhelmed and panicked this past Saturday afternoon. We found a couple of local plumbers with favorable Yelp reviews and contacted them. A Plumbing Hero called us back in less than an hour and sent Victor to our house within another hour they explained that he would give us a free estimate and proceed with the work, if we were in agreement. Victor was polite, thorough, and clean, which I very much appreciated. It's one thing to do the "dirty work", but he was careful to protect our house and keep things as tidy as possible in the process. In about an hour or so, we were relieved to have both of our issues resolved and felt the price was fair for the work performed. read more

Original appt. was for 11-1, but they called and offered to come early! Rudy was awesome, very nice and respectful. He checked out the situation and explained what was needed. He pointed out a few things that also desperately needed repair and advised how much the parts would be. He explained everything along the way. Very happy with the fast, efficient work and will definitely recommend to friends! read more

Victor and his crew are by far the best plumbers I have ever worked with. Not only were Victor's quotes competitive, but he was on time and exceedingly reliable. So far they have: Replaced a badly broken sewer line. Installed a new hot water heater. Installed a new toilet. Replaced all shower and bath fixtures. Fixed a clogging kitchen sink. Each time they were able to get done in a timely manner and within their quote. read more

I called and they showed up on time. He gave me an estimate of the cost to replace my main shut off valve and an angle shut off valve to one of my sinks. The pricing I'll be honest was a little bit higher than what I wanted to pay however I didn't want to shop around a ton because I was trying to sell my town house. He quickly made the repairs. We test it out the valves and I was a happy customer. read more

These guys showed up on time ready for anything. I told them I would at least write them a good yelp review because my dad insisted on doing the work himself --- I really wish I could have had some professional help. I ended up spending an entire day doing work that these guys would have completed in probably no time since they arrived as a pair and knew what they were doing. So, this is 5 stars just for their sunny attitude and punctuality. Thank you! read more

This company has truly earned 5+ stars! I highly recommend them. My house needed a complete repiping and Victor came to the rescue with his awesome crew of prompt, professional and efficient guys. The price was very competitive and was performed flawlessly and in record time. I'm very happy with this business and I will definitely call them first for any plumbing needs I may have in the future. read more

Victor is your prefect business owner. Communication was fast and easy. He quoted a price for the job and that was the final price. We would call him again and we will recommend him. read more

Had these guys come out to remove and cap off some water lines under the house as part of a remodel. They showed up when they said they would both times (the estimate and the second time for the actual job itself). They were courteous, professional, and turned the job around pretty quickly. The cost itself was also pretty reasonable and comparable to some of the other shops around town. These guys are recommended and I would definitely use them again. Thanks :) read more

This is a very professional company who knows how to fix problems quickly and effectively. I had already asked one plumber to come out to my house to help me with my shower faucet and because he didn't know the brand he was unable to help me. Luckily I called this company and the receptionist was very knowledgeable and seem to know more than the first plumber. They sent out Rudy and he was wonderful! Ruby was friendly and knowledgeable. He explained everything to me clearly and did an amazing job! Thank you Rudy, you really were a plumbing hero! I highly recommend them! read more

This business has been prompt, hard working, and helping us fix a big issue with our sewage system. Call them now! We first contacted them when our toilets began bubbling and shower backed up. Benito came out the next day. We didn't know where our clean out valve was (previous owners mulched over it) but he found it, cleaned it out, and gave us free advice on other projects we had in mind. A month later the toilet bubbling began again. This time, after cleaning out the picpe, Benito used a camera and discovered our sewer pipe had cracks and roots growing into it. Our house is old, so this not unexpected. We contracted with him to replace the pipe which he completely handled, permits and all. Fingers crossed we won't need to call him again soon, but if we have another plumbing issue, I won't hesitate to hire Benito again. read more

Enrique saved the day for us! We called several other Plumbers and was told they couldn't come until Monday or Wednesday. This was a Friday morning and we had no water due to a busted pipe. No way we could go a day let alone 3 without water. He not only came out that morning but he showed up early. So polite and professional. Had running water within a couple hours! Price was well below what we were expecting to pay. Very happy and will defiantly recommend them to our friends. read more

I made an appointment with a courteous woman at A Plumbing Hero over the phone, and Victor arrived as scheduled the next morning to provide an estimate. Let me make clear that I have the highest standards when it comes to allowing strangers into my home to do serious work, especially involving plumbing. I am thrilled to report that Victor was professional, meticulous in his attention to customer service, and pleasant in demeanor all while doing excellent quality work. The job was a rather complicated replacement of an old, corroded hot water dispenser/spout under the kitchen sink; because I also have a separate water filter set up for it, all the variety of pipes and connectors down there made my head spin just trying to sort them all out. Since he was going to all that trouble I also asked him to replace our old, ratty garbage disposal. He quoted a fair price, and he was ready to do the job that very morning. I gave him the green light. As he worked he kept everything clean. And he was FAST! At first when he quoted a time I was skeptical, but he kept to his promised schedule while maintaining the utmost level of quality. It's a tribute to him that he made the job look easy (but I never for a moment believed that I could do it myself). After he completed the installations, he insisted on clearing all debris and old parts, cleaning the work area carefully, AND demonstrating that everything was in working order. He also provided a 1 year warranty on labor for the hot water dispenser and labor and materials for the disposal (which he supplied at my request). In summary, Victor is the real deal, a plumber whose work ethic you can trust. He puts 100% into each job while also making the ordeal (face it: needing to call a plumber is never anyone's idea of a fun time) as pleasant as any plumber could. I highly recommend him. I trust that he will demonstrate to you that he deserves your business by doing what he does so well. read more

I called in late evening for a leak. Victor was very professional and knowledgeable. Got the job done quick.

Holy moly are these guys super stars! I called A Plumbing Hero after another local company came to my property and told me they couldn't "do the job". The faucet head had fallen off in the tub and needed to be replaced along with a new plate. I called and A Plumbing Hero had someone at our town home 30 minutes later to fix the faucet and get the tub and shower up and running again. Benito, our service technician was truly awesome; friendly, professional and knowledgeable. I will definitely be calling A Plumbing Hero from here on out! read more

A Plumbing Hero - A Plumbing Hero replaced and installed a new shower faucet for me after another local company told me they couldn't do it. - Plumbing Near Me - Hayward, California

These guys are terrific! We have reached out to them for assistance on a couple projects and each time they have arrived on time and have perform the work very professionally and quickly. read more

My water pipes made a very loud noise throughout the house whenever we use the faucet or toilet. I searched on the internet and HomeAdvisor recommended 4 plumbers in my area, my question was also emailed to these 4 plumbers. I put in my request at 11pm and at 8am the next morning I got a call from A Plumbing Hero. They sent out Sam to look at my problem the same day and gave us a free estimates. Sam was knowledgeable and friendly. He knew exactly what to look for and identified the problem right away. We ended up having him looked at other problems in the shower faucet and toilet. He gave us a package deal with extended warranty and was be able to come out the next day at the time we picked. They were on time, professional, get the job done, courteous, and keep my house clean while they were working. And the cleaned up when they were done. They finished the jobs earlier than the quoted time. All the problems were fixed and we are very happy with their works. We will recommend A Plumbing Hero to any friends and family and we will re-hire them for future projects. read more

Let's start with the beginning ... We had looked into several different plumbers here on Yelp, called three, and Natalia at A Plumbing Hero was the only one that actually answered the phone. She initially gave us an ETA of between 4 and 6 o'clock. Victor arrived at 5:45 and just left about 20 minutes ago (at 6:37). Our plumbing had developed a massive clog all the way out by the street, under the house. It had caused the flushed toilet water to back up into the bath tub, and by the time Victor arrived, the water was about 3"-4" deep. When we asked for the quote to clear the line over the phone with Natalia, she quoted us at $149, when Victor arrived and realized he'd have to go under the house, he re-quoted us at $179. They honored the original quote, despite the extra obstacle. We would definitely call A Plumbing Hero in the future. They certainly were our heros today. read more

Victor and his crew are reliable, honest, and extremely hardworking. They did such an amazing job on some plumbing work at our house, we had them do even more contractor work. They cleaned up every day, showed up when they said they would (something extremely rare in the home remodeling business), were respectful of our home and our pets, and stand by their work. Plus - they are just nice people. I cannot recommend them highly enough. Call them! read more

Clogged shower, pushed for a $1,800 cutt out so it's easier for them to snake. Ended snaking through the roof and it was clogged again 2 days later with no warranty. They only pushed again for the cut out saying they would deduct $380. Feeling ripped off. read more

Had a pipe burst late at night. They came out quick, communicated well & got the job done. Thanks guys!

Waited a week for a return call from another plumber and nothing...so called A PLUMBING HERO's office on a Saturday at 1pm and they immediately sent out Joe, who arrived at 3pm, called and texted me to give me an estimate to clear it, and then cleared the drain and gave me a 30-day guarantee. Great customer service and Natalie was very nice on the phone. These will definitely be my go-to people for plumbing problems... as a landlord it doesn't get better than this. Thank you Natalie! read more

I called "A Plumbing Hero" last week for a bid on my house. They scheduled an appointment for tomorrow but then called this am to state that they would be moving the appointment to today from 10am to after 12pm. No problem, so i waited till 3:15pm and called them back at the number I was called from. Woman who answered the phone said that there was a mistake and they must have called the wrong number. Then said that the estimator was out and when i stated that i had been left hanging for 3 hours she said that they wouldn't be doing business with me. Here is the summary - Don't do business with people that don't keep their commitments. This is a simple rule and one that has worked for me over the 26 years I have serviced businesses with my own company. Taking care of customers is too important to leave in the hands of those with attitude. If the performance of the plumbers that work for "A Plumbing Hero" have any relationship with their back end operations, then this is a business you want to avoid. read more

I live in a condo and can't shut my water off, I Was having an issue with my water valve not shutting completely and my float needed to be replaced. I called this morning around 1030am to try and get someone to come out today for and the dispatcher said that they would have someone out between 4-6pm but would try to send someone earlier... it is now almost 12 hours later, no one showed up and no one even bothered to call and let me know they couldn't make it today. Now I will probably have to pay special rates to get a plumber out here on a weekend from a different service. read more

Had a leak from the toilet to the lower unit kitchen on Sunday. Saw Plumbing Hero on yelp and decided to try them out based on their review. I tried calling a couple plumbers around 2 pm and all I got was their voicemail But Plumbing Hero actually answered and told me they can be there between 4-6 on a Sunday. They were on time and they called me to informed me the technician is on his way. Victor showed up and was very professional, he took off his shoes when he saw me took of mine. He explained to me what is causing the leak and what needed to be done to fix it probably. Victor gave me a quote and to come back on Monday to finish the job with the part. They communicate through out the work, they called me on Monday after letting me know Victor got stuck on the other job and setup an appointment with me to complete the job on Wednesday. Wednesday, they gave me a call to let me know Victor is on his way and again Victor showed up on time and did a wonderful job. I would strongly recommend A Plumbing Hero for your plumbing need. read more

This is an email I sent to A Plumbing Hero on Thursday after their visit to my 102 year old Grandmothers house to repair a leaking tub drain on the second story.... "I called to question the $950 we were charged today. When I called on Monday I explained what needed to be done, my husband had already diagnosed it. I told Mayalee (not sure on spelling) that my husband was going to be there to take the two areas of the wall apart to open the area for the PLUMBER, I asked for a set appointment-not a range, because he knew how long it would take him to prep the area, he has been in construction for 28 years. I was never told by her that for this type of repair it would be a flat fee. When the TWO PLUMBERS (it was not a 2 person job, so a customer should not have to pay for 2 plumbers) showed up my husband was not told that it was a flat fee whether he did the work or not. The two plumbers were there for a little over an hour, the parts they used were maybe $150 max and you charged $950... When my husband sent me a copy of the check with his comments on your fees I was shocked. I called to inquire and talked again to Mayalee who told me you charge a flat fee for that service whether or not my husband did all the prep work prior and put back together after. I was told Notalia was in a meeting and would call me back in an hour. It has now been over an hour and a half and no one has returned my call. If your company doesn't not have to do ALL the work, you should not charge the full amount of a "flat fee job". I should have looked on line prior, as there were reviews that stated you were overpriced and one stated you charged almost $300 for less than a 30 minute house call. I have put a stop payment on my check, saying I was disputing the charge, since Mayalee could not address my concern over the charge and could just state that it was a flat fee and that's the way "you charge customers". And since I did not receive the phone call from the "Manager/Owner" to address my concerns. I want to speak to someone regarding this issue before a payment is made, authorized, etc. because this is wrong and like highway robbery, that is over $200 per hour, per plumber!!! Not even acceptable. If that is the way you are going to charge people, you ought to be upfront and explain that. Please call me at ---- to discuss this issue and negotiate an appropriate T&M charge for this service call. Thank you, Salli-Anne" I spoke with the "owner/manager" Notalia on Friday, she continued to state these were flat fees charged this type of job whether or not the owner does the removal and replacement of the sheetrock and created the accessibility. A Plumbing Hero was called out to my 102 year old grandmothers house that I take care of for her! She said she would speak to her field manager and get back to me on Monday, it is now Wednesday and I still have not received a call, she has not been in the office when I called. Last Wednesday, I paid less in labor ($850) to have my well water pump extended down an additional 40 ft into the well and a new well pump put on my own home, and the well company was at my home for over 4 hours with 2 guys. That is $106.25 per hour per technician. Another Plumbing company in the town where I live is $97.00 plus materials. Those are reasonable and fair labor rates. I have no complaints with the gentleman that showed up to do the actual work, my husband said he/they were thorough and professional. My problem is with the amount that they are trying to charge and the Flat Fees that are totally unreasonable to all customers not just me and my grandmother. I will be filing a claim with the Better Business Bureau also. read more

A Plumbing Hero will always be my "go to" plumbing service. Every time I've called them they've provided superior service with great advice. Rudy and Victor are especially helpful. Both repaired my plumbing issues quickly and were pleasant to talk to (with humor), which was much appreciated. read more

My parents' home had clogged pipes on a Saturday night that prevented the toilets from flushing and caused water to backup in the shower and kitchen sink. Looked up called up a few plumbers from Yelp. Eventually called A Plumbing Hero who said they could be out between 9pm-11pm. Victor showed up as promised and diagnosed the issue. He dug up a hole in the yard to get to the main pipe, unclogged the main pipe and got everything flowing correctly again in 30 minutes. The next morning he came by with a camera to look through the pipes and to complete the install of a clean out in the yard. Very satisfied with the quality of work and professionalism of Victor. Price was also very comparable to what other companies quoted. read more

Can't say enough good things about this company. Service is quick, efficient and on time. Covid-19 protection and shoe covers when inside. Rudy is a pleasure to have work on our plumbing issues, installing a new garbage disposal and a new toilet. We will continue to use A Plumbing Hero for our plumbing. read more

Thanks to Plumbing Hero and Victor M. For coming out and providing an A+++ service for fixing my homes Main water pipe. Plumbing Hero assessed the issue in a timely manner and was very clear on the work that needed to be done. No short cuts taken. Plumbing Hero was also very generous with the quote provided. If anyone experiences any Main water pipe leakes/Plumbing issues etc, reach out to Plumbing Hero available 24/7. read more

We have had three plumbing issues within the last several months and after not getting any assistance from our home warranty company (First American.. don't EVER use them!) my husband found A Plumbing Hero on Yelp and called them. All three times they have come out FAST and did our work efficiently and at a reasonable price. The first problem was a outside faucet that needed to be replaced. The second was on Thanksgiving day when our daughter flushed her glasses down the toilet and they came out within a hour and a half and not only fixed the clog but got her glasses back undamaged!! The third time was this week when our water heater went out. After hassling all day with the home warranty company trying to get them to fix it with no success, we called A Plumbing Hero and Benito was there within hours and installed a new water heater the same day. Natalie, the office manager, has always been very helpful, responsive and sympathetic. Their prices are competitive and, as I said, they are FAST. When it comes to plumbing problems, you really don't want to wait to get your problem resolved. I don't know what more you could ask for in a plumbing service. I highly recommend them! read more

Five star in service, Best service, extremely knowledgeable and exceptional work!!! My hero!!!

Victor and his gang are the BOMB. They did an excellent job with our plumbing project. They worked with urgency and got our project done quicker than we thought. They were meticulous and cleaned up wonderfully when they finished the project. While working on one project I mentioned we had several plumbers over to repair our walk in tub leak. The other plumbers could not work on the project. When we told Victor this he immediately told us he could do the job. Whenever I need a plumber in the future, Victor is our man. They do phenomenal work. read more

Victor was on time, helpful and honest. Good company to work with. A little pricey but did the job well on a Sunday

Victor did an excellent job handling all the plumbing for our total kitchen tear down and remodel. We completely gutted the kitchen including moving the sink from the corner of the house to the middle of the kitchen (sink is now part of the island) and he was able to run the rough plumbing, work with the inspector and then come back several times to finish what he could at each stage of the job. This included working with the electrician to get the right wiring run, the cabinet people to get the right holes drilled and our designer to make sure it all worked together. He was competitively priced, easy to communicate with and-most importantly-the job went well and we're happy with the end result. Definitely recommend Victor for any plumbing needs! read more

I have called these guys a couple times now. They are easy to work with and have been able to come to my home on short notice. Victor is very nice and knowledgeable of all plumbing problems. I will continue to keep calling them when I need a plumber aka Hero! read more

Easy to book appointments. Shows up when they say they will. Very knowledgeable about how to fix. Very professional. Allows me to breathe as I know they will handle! read more

Thank you! Thank you! Thank you!! Had a plumbing emergency at around 7:15 pm tonight. Called and the immediately dispatched Victor. He snaked the drain and informed us of our options. Looks like there are repairs needed in the pipes from root damage. Thanks again for helping us!!! read more

Start of rant: these guys will try their hardest to rip you off. If you know nothing about plumbing and have an emergency leak then that is the only reason you should use them. I am a girl, and I did most of the major renovation in my home by myself. However, whenever service guys see female customers, they will automatically think that we are easy targets for their bullshit. It was a Sunday evening, and I wanted to find a place that was open-- of the 4 places in Fremont that I called, these were the first guys to pick up my call and they came in 2.5 hours. I wanted them to investigate a faucet hose leak from my new under-the-sink water filter. I had already purchased extra materials just in case the ones that came with the filter were defective. With the estimated cost, they are supposed to provide you with a diagnostic assessment. The guys pretended to inspect the hose with their flashlight, then quickly wrote up an estimate for $150 minimum repair. They said that was their NORMAL minimal price. I asked them to tell me their diagnoses and their answer "I don't know." Me: "What do you mean you don't know? You're quoting a price for service, so what is your service?" The guys "we will have to look more closely after you agree to the contract. And, it's leaking because you are missing parts. You are missing a tube insert and o-ring." Me: "Um, NO, as you can clearly see the new tube insert and o-ring are already on the tube end here [holding up the parts] and they don't look broken to me, and I also bought a spare that is right here IN FRONT OF YOUR FACE." The guys: "well they must be broken because of the leak." This is utter bullshit, and I feel that they are completely disrespecting me so I rudely tell them to leave my home and open the door for them to exit. I then wait for one of my neighbors to come home from dinner-- he's an ex-handyman. He fixed the leak in under 5 minutes for free without having to purchase any additional parts -- he said that it takes experience to set a tight seal with this type of o-ring for this filter, nothing more. Also, he said not to follow the instructions, which stated to only "hand-tighten" the joints and then just use a wrench for 1/4 turn (the manufacturer was worried that some customers would be too aggressive and break the parts). My neighbor made many turns with the wrench, without breaking anything. $150 minimum for ANY work is a bullshit price. When I had a tenant before, I had hired a plumber, who works weekdays only, who charged only $40 to fix a toilet and $90 to fix a dishwasher. If these guys at A Plumbing Hero were smart, they would have known to lower the cost to something acceptable so that could at least cover the gas for the short trip over. Aside: If I could get away with charging ridiculous amounts of money for obviously simple work, I still wouldn't feel right cheating people the way these guys are. They must be rolling in dough if they're collecting $150 for every 5 min of work. read more