Firstly, I did not know that there was even a Home Depot here. It isn't really visible from I10…read morefrontage or from Westview and I've passed by plenty of times. It's your general location with a large parking space. The interior is the same as well. While they do seem extremely well staffed, no one is really helping customers out; half of the staff are more like hanging out. The self checkout line situation is also really messy here with a lot of visible frustration. You got one lady flagging people down from walking to the checkout counters and point to a hastily constructed line that's 20 people strong. Meh. Going forward barring major traffic inconvenience, the Lowe's on Bunker Hill seems like the better choice.

Came here at about 9:15pm on a Wednesday and the employees greeted us when we walked down the aisle…read morewhich I found pleasant. Was able to use self checkout and no line. Don't get the quick bags Sandler sandbags though, $40 and they don't work very well.

We have an ice maker that is a true pain in the neck. We don't use enough ice on a daily basis so…read morethe machine runs and runs. Albert came to clean and service it and suggested a way that I can quit fighting with this ice maker. He was super efficient, very personable and very easy to work with. He is a great representative for Uptown Appliance. thanks

BUYER BEWARE Complete and total rip off almost criminal!!…read moreWe gave them an opportunity to repair our Frigidaire refrigerator Without removing any panels or inspecting any internal components, they quoted a repair of $2300.00 we declined We requested a quotation from a different repair company and received a complete diagnosis that included , removing panels and inspection and subsequent repair for $840. Same diagnosis, 1/3 of the price BUYER BEWARE

Victor is very responsive to messages, communicates clearly, gives accurate and reasonable quotes,…read moreand most importantly he did a great job. He replaced a gas dryer belt since the drum stopped rotating and performed cleaning maintenance to clean out lint to prevent lint fires. The services were a reasonable price and he was thorough.

Vector fixed my washer, cleaned up , was polite and respectful…read more Washer is working great and he received the parts and installed the parts needed in one day . Great job!

I had a disappointing experience with an employee named Tariqu, who works in the back near the…read moreelectronics department. When I asked for assistance, he did not answer my questions or make an effort to help. Instead, he repeatedly looked back at his coworkers, laughed, and made facial expressions that came across as unprofessional and disrespectful. As a customer, I expect to be treated with courtesy and have my questions addressed. This interaction made me feel ignored and unwelcome. I hope management addresses this behavior so future customers receive the respectful service they deserve.

I really hate to write bad reviews, but this one is warranted fasho fasho!…read more My wife and I came in here on a weekday evening, trying to find what best gift to give a family member, specifically a computer. Upon walking in it took them a minute, but somebody finally asked if we needed some help. As we were talking to the lady employee about which laptop to purchase, another person randomly comes up and starts talking to the lady employee who was talking to us clearly. She continued to address the man as if we did not exist right there. It was really offensive and we end up walking away and looking at the computers ourselves. After some time went by we decided to walk out because the customer service was just absolutely dismissive. We end up leaving, but then I felt convicted because I couldn't let that type of customer "no" service slide. I end up going back in asking for a manager, and the manager told me that the person who disrespectfully inserted himself is a vendor with another company. The Best Buy managers name is Tia (who I talked to) and the vendors name is Milo. The manager said that she would have a talk with upper management to let them about the situation however I have gotten no follow up or anything! Honestly seemed like it was a way to dismiss me, because there was no additional action. No getting my contact information or anything. This place definitely needs help in the customer service department in my opinion. I see now why those reviews are rated low.

Knowledgeable and Trustworthy!…read more I have a 15+ year old refrigerator that neither the refrigerator or freezer were working. Akai inspected the entire unit and indicated the issue was the defroster in the freezer wasn't working and needed to be replaced. He quoted me what I thought was a very fair price but before I could say "Shut up and take my money!" he added that when he had unplugged the unit & plugged it back in, when starting up again the compressor sounded a bit suspicious. Thus he indicated I could go ahead and pay him to install a new defroster in the freezer, but it is only a matter of time before the compressor craps out and then replacing it would be over $1,000 and not worth it. So get this....he proposes that I defrost it the old school way by unplugging it, opening both the freezer & fridge doors, placing towels in front of the unit, and allowing all of the ice to melt and then just mop up all the water with towels and my wet vac and that would solve the problem for now. And in a few months when the issue occurs again I can just repeat the old school defrosting method until the compressor finally goes kaput, and then get a brand new refrigerator. Sure enough, I proceeded to do exactly what he recommended and lo and behold the fridge & freezer started working properly again. And I am all too happy to repeat every few months to squeeze every last bit of life from this old fridge until I have to get a new one. Akai could have very easily kept quiet about the compressor sounding sketchy and that it could fail in 3 weeks, 3 months, or 3 years and gotten a nice service order for replacing the defroster since he had already devoted the valuable time & effort to come to my house. However, he instead chose to be completely honest and forthcoming which is not as common as it should be and is very appreciated. I have saved his contact info and the next time I have any issues with any appliances he will be the technician I call. Knowledge and experience is great and there are a lot of qualified & knowledgeable appliance repair companies out there. However, also possessing honesty and integrity is why I strongly recommend Akai for any appliance repair issues.

He was able to fit me in same day I called. I appreciate that he applied the trip charge towards…read moreany work that needs to be done . He is very knowledgeable about different appliances and he knew mine right away and he had an idea what it could be and sure enough it was the soap & softener dispenser. He showed me how to remove & clean it. It had held water wasn't draining back into the machine like it was supposed to just a minor little thing but now I know how to clean it periodically. Worth it for my peace of mind & also made sure I knew where my water shut off was just in case. These are good things to know , most people might not & that I'm a woman & older, it's good to know. Plus it doesn't hurt to have my machine looked at after 16 years. I've been here so I won't be afraid to use my washing machine so thank you AKIA.

I also wish I could give them no star. Apparently it appears the salespeople promise a delivery…read moretime to get the sale, but cannot actually make that date. The company delivered the incorrect washer and dryer combo and also called me the day before telling me that they were not going to be able to deliver the refrigerator as promised. In a current market environment where most companies do price matching, I would definitely not recommend going with Pacific. I purchased a warrantee with the products and am expecting to receive substandard service where they may likely try to not honor it. In all fairness, employee M worked hard at trying to clean up the mess that the company and salesperson created.

Okay. I know there are supply chain issues related to Covid. Knowing this, I bought my appliances…read moreon May 28th to ensure they would be ready and available when my renovation was complete. They were supposed to deliver the appliances today, because I am moving in this week. I was concerned I wasn't hearing anything that something was awry, so I tried to call. Best Buy does not take phone calls. What business has that policy? I called the Best Buy customer service number and the guy told me that my delivery had been cancelled and rescheduled. He could not tell me why. So I get in the car and drive to the Best Buy store, mind you not close to where I am currently living. My salesperson, Justin, was not available. The person that helped me was shocked that I was angry. Why should I be angry that I changed my schedule to accommodate a delivery that wasn't going to happen, and better yet, not one was going to notify me that it wasn't going to happen. So come to find out, they cancelled the delivery because one of the 8 items wasn't available. HMMMMM. I would think a call might be in order to see if I wanted delivery of the other items. The person helping me could care less. She did split the order and the items that are available are being delivered this week and the other item three weeks for now. I am thinking great, I can live with this. I leave the store and about 45 minutes later, I get an email saying the whole order has been cancelled due to items not being available. Remember I can't call someone so I drive back to the store to see what changed in 45 minutes and the lady acted like I was being ridiculous and everything is fine. Pardon me if I don't believe you, because the whole process has been a nightmare at this point and there were other people there experiencing the SAME exact issues and they were upset also. My regular salesperson looks in the computer and says everything looks okay while the woman who originally helped me is over talking smack about me IN FRONT OF ME to her colleagues. Maybe my $10,000 purchase is NO big deal to this company. Good. If I EVER get my appliances, this is the LAST purchase I WILL EVER make with them. NO ONE in this company cares about customer service. I am yet another person in a line of HORRIBLE reviews. I am a tech/gadget girl and will be making all of my future purchases from a company that cares more about their customers than these folks do. DON'T LET THEM LIE TO YOU and tell you NO PROBLEM getting your products!!!!!!!!!!!!!!!!

Paid almost $800 in new parts to fix my dishwasher. Cabinets were all gauged in the process but at…read moreleast dishwasher worked again. 4 months later same issue. Called and warranty is only 90 days. Beware.

I can see why it's called Excellence Appliance Repair. Roman was polite, efficient and…read moreknowledgeable.

I called to inquire about washer and dryer and got hung up on because I was asking questions . Very…read morepoor customer service, I Don't recommend this place "0" stars

I bought a supposedly new washing machine from them just 14 months ago. ( the buying process itself…read morewas problematic - we were charged twice and it took multiple calls and eventually threats to get it rectified). The machine broke down 13 months out . This is the same whirlpool model as the old one we replaced that had lasted 10 years! Again, no response to our calls until they were given a google review. Then I was asked if I bought it new??? The solution offered was for me to bring it in to the store - 20 miles away for them to "look at it and possibly repair possible free if the repair cost is not high ". It is so sad that this is their idea of good customer service . I hate giving negative review but honestly, they need to change their work ethic. I honestly feel scammed and I believe they sold me a used item disguised as new. Now I have to replace my washing machine barely a year out. Their loss - because I need to replace my dryer and refrigerator soon and would have been happy to patronize a small business. NEVER AGAIN. Even if they offered to come to my house to look at what they sold me ( at full price) I would decline. Not nice, sir. Not nice at all. That is no way to treat your customers.