Two days ago, my AC just stopped working. It gets CRAZY hot in Antioch and with two young kids, we wanted to find someone to come out right away. Because it's summertime, no one was available within a week until I called A Quality Heating and Air. I told the receptionist my issue and she went to find someone who would be available. She called me back within 5 minutes and told me that Nacho would be able to stop by within an hour!! 30 minutes later, Nacho showed up and was able to troubleshoot the issue within 10 minutes. 20 minutes after arriving, I have COOL air running through the house!! YAY! I COMPLETELY recommend Nacho and A Quality Heating and Air. He is very knowledgeable and was able to answer any questions that I had. Next time I have problems with my unit, I will be giving them a call!! Thanks for doing a clean, quick and professional job!! read more

I received a couple of referrals for a heating and air company. Their reviews were not stellar, but A Quality's were. So I gave them a call. They were booked all day but said they would fit us in. Even though they were fitting us in, they were on time, which is more than I can say for most planned service calls. Nacho was very professional, identified the problem and fixed it very quickly. Price was very reasonable, about half of what the previous company I used charged. I would highly recommend them and I am going to use them to put a unit in our garage. read more

Today Ignacio (Nacho) came to my house to repair my air conditioning, he was professional in appearance, demeanor and work ethic. Once greeting were over, he went straight to work, he diagnosed the problem as being a leak and explained the options to me. I asked that in his allotted time that he try to detect the leak. He did his best and found a small leak around the service valve, he continued on in the attic and we decided that if there was a major leak, it was in the walls and that was a major job and I would have to think about what we wanted to do. He charged the system and fixed some minor wiring (puppy damage) and left. I liked how he was honest, gave me options and allowed me to make informed decisions without pressure, a true professional. A Quality Heating and Air is a class act and Nacho is a true professional with class. I liked how he was honest and up front about the issues. read more

Our 8 year old furnace kept breaking down. I decided to have A Quality come out after reading reviews from Yelp. The problem was assessed and explained in detail and the cost for replacement and repair, quoted quickly as well as competitively priced. We decided to replace because of the continual problems with the previous furnace (installed by someone else). We are very happy with our furnace. The installation went smoothly and all debris was cleaned up. It was excellent service and quick turn around time. Job Well done! read more

Amazing service. Had a problem with my wall thermostat, and Rob walked me through some trouble shooting over the phone. Turns out my thermostat was just very old, had died, and needed replacing. Rob came out the next morning and installed a new one. Worked like a charm, and the new thermostat didn't give me any problems. read more

Not sure if this place is out of business or they are doing so well they don't need my business. I left two messages over a three day period and never got a call back. If this is any indication of the customer service I'm glad I didn't hear back from them. read more

A/C went out Sunday @4pm at 106°. Texted Rob as he is one of my customers. He responded right away on his day off and was out at 8:30 this morning, Monday, to get my A/C fixed. Great customer service and fast efficient repair. Greatly appreciated, since it's supposed to be over 100° all week. read more

Great service. My furnace just up and stopped working. Nacho, (their service manager I believe), was at my house a couple of days after the call and had the furnace running the next day. He was clean, professional, knowledgeable and personable. I would not hesitate to call on A Quality again and I would definitely recommend them to family and friends. read more

Glad everyone had such good results with this company...we certainly Did Not!!! We called them four weeks ago...non-emergency....we still do not have an appointment time with them....the woman that answers the phone is border line rude at best....We are looking to up-grade our air & heat units....not pocket change items....this company certainly will not get our $'s read more

Wow, the technician came to our house ON TIME, assessed the problem, drew us a schematic of our system and fixed the problem in no time. Ignacio knows his stuff and seems to be a hard-working, honest person. I asked him about duct cleaning because we've been getting lots of coupons for that service. He explained the process, made an honest recommendation that it wasn't for us, and saved us some money we would otherwise have spent. If we ever have any other HVAC issues, we will definitely call A Quality! read more

We've used this company before. Our a/c went out on Saturday with a 100+ heat spell. We got in contact with A Quality yesterday and the earliest appointment they had was tomorrow after this last heat spell. I let Renee (very sweet and helpful by the way) know that I had and infant and elderly woman in the home. They were able to squeeze us in today! Rob (the owner) came out, trouble shot the condenser, replaced a part, and left us with cool air within half an hour. Rob is very knowledgeable and professional. After or first experience with A Quality, we are still very please with this company and will not call anyone else. read more

recommneded by a friend and so glad she did. i moved into my house in april, new to brentwood as well. once the winter comes i turn on the heater only to find out it doesn't always work. after a week of wearing every blanket i own i called. came and fixed what they though was the problem. two weeks later heater stopped working again and come to find out another part was failing. they bought the part and installed it for just the parts since they did fix the problem the first time. Great customer service and great work done. Highly recommend read more

The quality of any business starts with the phone call. Renee who answers the phones at AQ is excellent! She is not only courteous, responsive, but she goes above and beyond to help with scheduling an appointment. Ironically, i didn't end up using AQ for my HVAC issues, not because of the quality of the company, simply scheduling didn't work out. But I'm still keeping AQ in mind if and when my HVAC goes out again because Renee left a great impression on me. I recommend giving AQ a try, I can safely say the customer service is fantastic. read more

My furnace and AC were both on their last legs. It had already been hot, it was time to replace them both. I got several estimates. Rob and A Quality came highly recommended by my neighbor. The estimate they gave me beat the others by a lot. They came on time, did the job fast, and gave me no pressure options on an unexpected problem. Everything went very smoothly and now I don't sweat in my own house. Can't wait to use the furnace this winter. I would highly recommend them to anyone. Great job Rob. read more

Called this company for a quote to replace our HVAC unit and never heard back from them. Their website says they're BBB certified, checked the BBC website and it says they're not. With this type of service maybe it's better they didn't respond! I'm sure they would have some excuse. read more

Chose them, because of their reviews, to fix our AC unit...Boy, I'm I glad I did! They were so awesome and knowledgeable. First I talked to Renee to see if someone could come out. She was very nice and got me an appointment the next morning, a Saturday. I've had Nacho out once and he was also very nice. He explained to me how the unit works and what I could do to improve the way we use it. Thank goodness because no one has ever tought me the proper way to care for an AC unit. The second time (due to my wonderful dogs) the owner Robert came out. He took his day off to help me and my kids feel more comfortable in our home. That says a lot. Happily, it was a quick fix. Thank you so much everyone at A Quality! I hope this review helps others to make the decision to call this company because it is well worth it. read more

This company is wonderful . Called them at 8:45 yesterday morning and they (Nacho) was out to my home within 30min. Furnace was not working. He assessed the problem and explained that the motor was definitely not working .and because it was more than 20yrs old other things could be wrong. We discussed the difference between putting in a new motor and a new furnace in detail and was sure to leave the decision up to me. It's nice not to have pressure. I decided to put a new motor in and he said it might take a couple of days I said ok and he cleaned up and left by 6pm that night he called with the news that he had a new motor and could install it at 9am the following morning. He was on time went straight to work and within 1hr I had heat and I might add at a reasonable price! read more

Excellent service, could not have asked for better. Will refer him to all my friends in the future. Thank you for such a good job. Joe

Our AC stopped working suddenly on our 3 year old home. The diagnosis was not promising. The owner came out and went out of his way to make sure we were up and running before the heat wave coming this weekend. I was very impressed with their professionalism and willingness to take time to get our system running so quickly. They also explained what they were doing in detail, so now I have a better understanding of how our AC system functions. read more

Quality Heating and Air was recommended by a friend when we needed a new furnace. Their quote was less than some of their competitors, so we asked them to replace the furnace based on the recommendation by our friend. The installers assured me when the work was underway that we would not need a permit to do this type of work, which contradicted what we were told by a different contractor. After the work was done, I called the county building inspector and was assured by their office that, in fact, a permit was required when replacing a furnace. Quality continued to deny that a permit was needed when I contacted the service manager. After calling the building inspector again to verify the need for a permit, I called Quality once more to let them know that I had spoken twice with the building inspector on the topic and asked, again, that they pull a permit. The service manager then assured me that he would pull a permit on our job. After calling them repeatedly over the next 3 months to remind them that the permit had not been pulled and the work inspected, I gave up. The county inspector told me that Quality had only pulled a handful of residential permits in the past 2 years for this type of work - very strange for someone that specializes in HVAC work. The furnace works fine, but would need replacement of a couple of vent pipes in order to be brought up to code - clearly something Quality doesn't want to do. If you use these guys, make sure that they have pulled the $40 required building permit prior to starting work. read more