Original move was scheduled for Saturday @ 2pm, I was informed that they were running behind from the last job and would be an hour late. I was offered a 5% discount. After some back and forth for about 3 hours, I called and rescheduled the move to Sunday @ 9am. It was all an inconvenience and wasted a lot of my time. The movers didn't arrive until 10am. The whole process was extremely inefficient and took way longer than it should have. The guys were clearly inexperienced and they had to talk through how to move pieces of furniture. I had moved about 6 months prior, so I had a good idea of how long everything should have taken. It took less than 3 hours previously, total move this time took about 5 hours for a 1 bedroom apartment and a 5'x5' storage unit. They left their dollies out at my apartment complex when they completed moving stuff out and had the gall to ask me if I'd go pick them up for them. They went back to pick up the dollies before unloading stuff at my new house. I wasn't charged for the time, but it was again a massive waste of my time. I wanted to pay with my credit card at the end, but was told that their credit card processing was down and I had to use Zelle. There was a random third guy who showed up towards the end of my move who asked to use my restroom. After they left, I noticed that he had clearly taken a freaking DUMP in my bathroom. He left skid marks on the toilet and left the window open. So disgusting. He also had extremely dirty hands and kept touching my WHITE linen sofa. The whole experience wasted a lot of my time. Moving is stressful enough as it is, and this experience made it worse. Positive notes: the guys were polite and friendly and nothing was majorly damaged, only minor dings. read more

These folks are great. We had a couple of post move issues but overall they did a great job estimating time and cost then moving us. I would definitely recommend them and use them again. They are HARD workers! read more

I am going to start with the positives- I requested a quote and the company replied quickly... they were in line with other company prices so I booked them right away. When I called to reschedule, the woman, I believe her name was Sheri, totally accommodated me. On the day of the move, I received a phone call that the movers would be 45 minutes to an hour late. They had to make 2 trips on the last move instead of one. It was not initially a problem for me, however after waiting 2 hours, I began to have my doubts. I called and spoke with Crystal or Sheri and expressed my concern. My bedroom furniture is quite heavy and it was getting dark. Not only that, but it was beginning to rain. I asked if the move should be rescheduled because I didn't want the movers too tired to handle my heavy stuff. I was told this was what they do, not to worry, and they were on their way. When they arrived, I immediately put on my mask. Both movers did as well, but informed me that when they began moving, they would not be wearing their masks. This concerned me some but I let it go. This was the start to a miserable experience. I started removing the drawers from a dresser and was told it was not a grand piano so it wasn't necessary. Next, one mover slipped and fell on the staircase while moving a night stand. I was extremely concerned at this point. After he tried to assure me he slipped because of the tread on his shoes, I smelled the alcohol on his breath. The same mover loaded up the dresser onto a dolly, and put a hole in the wall. Instead of continuing the move, he stopped and called to give a report of the damage. I said he needed to slow down, be more careful and then he began running up and down the stairs. This was bizarre behavior. I noticed fresh scratches in the floor and pointed them out. He called his manager again. This time he informed me that they were going to unload the truck and I could hire someone else because I was being nit- picky. Eventually, the company sent out another guy to replace the intoxicated mover... the new man seemed genuinely concerned, though abandoned the drunk mover to find his own way home from my house. This part of the move went pretty well except they left a part of my bed outside at the old place. They offered to go back and get it, which I greatly appreciated. When unloading. there was damage to a desk I just bought in September for $263.00, not to mention the damage to the house and having to deal with the man who came drunk to my home. The woman manager, Sheri, did not seem sympathetic at all and still wanted me to pay. Only after I reiterated the series of events did she offer to negotiate. I would definitely not use or recommend this company again. read more

I should have known by the stars not to use them! Called the day before and scheduled for early morning next day to move a desk. They did not show up at scheduled time and did not call to inform me I called them. Since the pick up location was at a doctors office and them being late I asked for insurance because there would now be patients in the office once they arrived late. The girl that does the scheduling tells me I told them not to go now because your asking for insurance and I'm not in town and we were just doing you a favor we have other customers and we don't want to be late for them. Very unprofessional do not use!!!!!! They are cheap for a reason! UNPROFESSIONAL read more

I called several moving companies and A Step Above The Rest Movers was the best price in town. They even fit me in at the last minute! When I called with questions, they were very helpful and did everything they could to make our move as smooth as possible. Thank you so much for all of your help! read more

They were able to help me last minute , same day booking. Movers were great, got the job done pretty fast! I would book this company again.

These guys are great! Fast, careful and straight to it. Highly recommend and I'd definitely use them again! Thanks Fellas!

We hired this company to move us from one house to another. We were grateful they seemed to be so accommodating and Sheri (owner) could get us in next day, which was extremely helpful as we were in a time crunch. The movers were 45 minutes late because they were stuck in traffic. As soon as they arrived, we could smell pot on the two movers. We blew it off, figured they were professional- and should be able to do their job. It took the movers far longer than expected to move our house. In fact, almost the double the anticipated time. My husband had to move the heavy items with them and he spent the entire day working as their third mover. We were quoted for a 2-person job- but clearly we needed 3. They left scratches/dings on the staircase wall with their move into our new house. I spoke to the owner, Sheri and she was not sympathetic or helpful. She blamed me/us for the slow move and stated it was because of our poor communication. She didn't seem to blink at the idea that they were high- maybe this is how the business operates? After much back and forth, she agreed to refund me for one 'trip' to the house (they had to move it in two trips because they brought a very small moving truck.) but she lied about this and did not refund me (via Venmo) as she said she would. A few weeks later I reached out to check on refund and she told me she had sent it. But I sent a screenshot of my account without her refund.. I have yet to hear back about 1 month later. She runs a shady business. The kids/movers were very polite and kind. They just requires constant direction and help with the move. Save your money and get true professionals. This company will cost you the same or more in the long run. *wow, after reading through reviews- I feel like I could have written Christine M's review. We're echoing the exact same story! Truly unprofessional. read more

I feel like we've been scammed! When I called to request movers, I told Sherri we had a 4 bedroom house and just needed the furniture moved and we would move the the boxes. The morning of the move they arrived with a small box truck and 2 guys not 3. The third would be here later we were told and the big truck was busy all day on another move. They would need 2 trips..ok. Now my husband was a mover before he broke his back so he knew the job take around 6 hours or less. The movers were unorganized, they were both less than 2 months on the job, sent to do a 4 bedroom house move. They didn't have the correct tools needed for disassembling furniture nor moving it correctly. I genuinely felt bad for them. They were struggling. After 5 hours the first trip was finally loaded, not delivered but loaded. My husband told them he wanted the woman supervisor on site as he had great concern for the amount of time and lack of proper tools etc that was racking up the hours. They said she wouldn't be available. Finally after at least 9 hours a third mover showed up with experience and the correct tools. They were able to quickly unload with him and reassemble. They went back to the house for the last laid and came back and one of them smelled of marijuana. After 12 hours and double what we should have paid, they were done. I had to pay by Zelle because the credit card system was offline they said. I never got to speak with Sherri to verify she was receiving payment or that she received it. Save yourself the time and money and choose a more professional company. On the positive, the guys were very friendly and very thankful that my husband with the back injury helped them! read more

These are the movers you want for your next move!!!!Very accommodating, friendly and professional. they took the stress out of my move by Understanding what I needed and finishing the job on time!!! give crystal a call , she has the best crew, you won't be disappointed. Thank you! read more

We recently hired for moving assistance. They were prompt and courteous with our belongings. We would definitely use them again if needed and would recommend to others. read more