Ryan and Chris are two of the most helpful and coolest guys you'll ever meet. They do great work…read moreand have the best price around. I highly recommend these guys and their shop to anyone who wants great customer care and great autobody work done. Thanks again Ryan and Chris!!

I stopped in at the end of the day to ask what would be involved to fix my bumper that had been…read morehit. Nothing major but noticeable and bent. Just wanted an idea of the scope of the repair. Talked with Ryan, he looked at my bumper and walked back inside the shop. He came out with some pliers, made some adjustments and a couple of solid "thumps" and my bumber was repaired. Cost... "Happy Holidays" No sales pitch, no "There is also damage to the condensor etc." Just honest service with holiday wishes. Thanks Ryan!

The service we requested this weekend is hard to find at other auto places. They installed tires we…read moredid not buy from them, same day and at a reasonable price. Alignment is elsewhere but Hillside had the car back to us same day. Counter person always knowledgeable and smiling warmly. They WANT your business and work for it. Another time my car would not start on a Sunday. Towed and fixed next day,low cost, stuck to the estimate and told me that my dealers advice to get new shocks and struts was unnecessary. $800 saving. Never going anywhere else. Never.

Excellent service and fair service rates. These guys are honest. This will be my go-to garage…read more I've included a picture of their dog Holly. She's adorable.

THESE PEOPLE ARE CROOKS. These people are scammers. They pretend to be helpful tow truck drivers,…read morebut they stole items from my car. They pressured me to hang up while I was calling the police, then drove my car into their lot and shut the gate, saying it was now on their property. They told us we had to pay just to get our belongings out of the car but wouldn't let us retrieve my belongings even though I was attempting to retrieve my drivers license to show them I owned the car!! DO NOT USE THEM, THEY ARE CROOKS AND THE POLICE CANNOT DO ANYTHING ABOUT THEM

I had a tow truck driver name John, very clean cut and put together and presentable, very…read morerespectful, honest and did everything possible to help me! I'm honestly I'm shocked he works at a tow company, he carried himself extremely well & just wanted to help everyone involved however he also had a job to do which I respected! it was my fault at the end of the day but to have such a great guy helping me.. made the process of something usually bad, very pleasant! thank you John for being such a great guy and honestly Waterbury towing should have more guys like you!!!! lord knows if the towing community had all guys like you, no one would be mad when picking up their car!! thank you again!

Barbie Gonzalex a minute ago…read more My family and I were on a road trip in our RV and our engine light turned on stating we couldn't drive the RV. We called a bunch of different places and no one was able to come out. Until we called Kara's. Not only were they able to come out to where we were at. They came pretty quick and thankfully they were able to resolve our issue and we were able to continue our trip back home. The mobile mechanic was super nice, professional and knowledgeable. So thankful to God that he placed them in our path. Thank you so much Kara's highly recommended this business if you are in this area and run into problems with your RV.

10/10 I have used Karas more than once and each time they came out promptly and professionally…read more They aren't like other companies that make you wait for hours just to finally show up without the tools to get the job done.

Ed & Buddy are Awesome !! Ed responds so quickly with…read moreshowing up or sending one of his guys ! Can't say enough good things about them. We had to use them several times in 1 week due to truck issues. Highly Recommend!!

These guys have my e-bike and upon calling to find out how to get my ebike back a guy by the name…read moreof Eddy picked up after hours and threatened to use a shotgun on me over the phone just for me asking how to get my ebike back and how much it would be to repossess it. I will be going through the court to have the fee waived to get my property back.

I parked it on the street while a dumpster was placed in our driveway for work. Unfortunately it…read morewas towed and the cop treated me like a lying criminal because it wasn't registered. Though he could clearly see the dumpster in my driveway. While he was obnoxious the tow guy, Tariq was very kind. I got everything situated the next day, unbelievably and the secretary was super helpful. I called before I went and explained that I needed to get clearance from PD first. When I went into the office, they process everything effectively. It's cash only and only the person the vehicle is registered to is allowed inside fyi. I would definitely work with this company in the future and recommend.

On December 9th my car had a lower ball joint/ axle failure, my car broke down right in front of my…read morehouse & I only needed it towed back into my parking lot. Out of respect for confidentiality we'll say "driver" * I called about 6pm and Driver#1 arrived quickly at the scene, he was kind and I only needed my car towed/moved over 150ft-300ft no more than that. in the process he damaged my vehicle while rolling it off the tow, (*without taking off the damaged wheel mind you*) *in the process of rolling it back, he runs out of space and can't get it fully off the ramp, and my front bumper popped out, the brackets on them broke, the damaged wheel he didn't take off bends backwards into my wheel well, when I then tell him to stop, he tried a bit more and scraped my muffler & back bumper onto the asphalt curb in my parking lot. *Driver#1 ended up calling his supervisor Driver#2 and we waited an another hour before he arrived at the scene, Driver#1 was already dodging accountability for the damages he caused and I showed him and Driver#2 the before & after pictures & videos, I have from before and after they touched my car, I have also sent these to their office email as well to make a incident report. They also have their own before & after photos. *Driver #2 has the bright idea of taking off the damaged wheel that Driver #1 bent backwards into my wheel well, and I asked him "is that not normal procedure, like do all the drivers try to do it like Driver#1 or what? Because taking off the wheel would've avoided damage to my wheel well there." I was answered with "how driver#1 did it how typically how all my guys do it" *So then why tf are you taking off the wheel now, if that's not how you normally do things?¿ bc they know they fucked up and added additional damage to my vehicle that's why... *Anyways After about two weeks of them dodging me, giving me the run around, after calling them and following up, eventually I today now 10 business days later, the main supervisor in the office claimed he looked at the before and after pictures, I sent and that his drivers have, and said my car was already damaged beforehand and they "aren't gonna be covering anything" *despite it taking 2 separate men, 2 separate trucks, 3 hours, $180 and (*extra damages ontop of my reason for calling them*) all just to move my car 200ft over. I had to follow up with these people & had a terrible experience every single step along the way & I gave them more than enough time, I was cordial at first, they claim damage free towing and that they're insured. But where is that ? It remains to be seenTheir actions tell me otherwise! If they treat a stock height Honda accord so carelessly imagine how they handle clientele with more expensive cars. I called them bc they were the only ones open. I'd rather let my car sit in the middle of the road and get hit than to call them again. There's so much more to it but seriously I wouldn't wish the additional troubles on anyone, avoid these people at all costs. Nobody down on their luck should be charged $180 to move their car 200ft, add extra damages, take 3 hours to do it, and then have that same "service" neglect to take responsibility & accountability for the employees actions and business itself. They befuddle me with their bad business practice. Whether you have a nice, expensive car/truck or a shitbox don't call these people.

this company is a fraud. charged almost 400.00 to pull a truck from the mud with a wentch. the…read moreprocess took less than 10 minutes, the truck was pulled about six feet. no quote was given. i am reporting to ct dmv. the driver was very rude smoking cigarettes and throwing butts on the property, rude, swearing. avoid this company at all costs. the truck said two pro, llc which is out of business? not sure what the scam is. us dot #4357822 on the truck. tow pro, llc. which is a closed company. seem shady!

This place scammed me. Said they were a local towing company, but they were merely a middleman…read moreposing as one with a website full of fake photos. They aren't even located in Waterbury! They called another local company, to do the job and charged me double the price they were quoted!!!! Wish I took a little more time to call around and look at actual reviews. Do yourself a favor and call an actual towing company from a google maps search. Biggest rip off ever!

Max is a life saver - honest, fair and takes great care of his customers! He has gone over and…read moreabove for our cars every time.

Battery died after picking up the little ones from school... Tow truck came fast, the work was…read moredone fast, and the cost was reasonable. Nice guys :)