BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

Yousif was amazing to work with--respectful, personable, and very transparent from start to finish…read more We felt comfortable the entire time and never pressured. He and his team really made things right for us, including our trade-in, and we couldn't be happier with our car. Highly recommend asking for Yousif if you're in the market!

I switched to Acura Stevens Creek because Acura Fremont was a long drive, and I didn't want to…read morecommit to it anymore. I've been here three times now, and each time, I've had a different service advisor. At Acura Fremont, I always worked with the same service advisor. The personalized service and attention to detail kept me coming back. At Acura Stevens Creek, my first service advisor was new. He was friendly, but he was slow and didn't seem to understand the system. It wasn't a huge deal, but I prefer to spend less time at the dealership if I can. He definitely won in personality points, though. He expressed genuine interest in my cat and even walked me to my car after my appointment. My second service advisor was more efficient. He was experienced and knowledgeable, and he made some small talk about plants and cats. He also walked me to my car after my appointment. My third service advisor was helpful and efficient, but less personable. I don't need to be best friends with the person helping me, but I appreciate friendly banter. When I picked up my car, I checked out, and he told me it would be out in a minute. I waited outside in the sun for several minutes, but my car was nowhere in sight. I walked back inside, but I didn't see him, so I let another service advisor know that it's been a while, and I don't appreciate waiting in the sun when I was told it would be a minute. He was not helpful. He looked confused and didn't offer any assistance, so I went back to standing outside. The most frustrating part of my experience was the poor follow-up on the tires I ordered. During my third visit, I was informed that it was time to replace them. I had texted the service advisor about specific tires, and he told me that they would order them and provide an update once they arrived. After a week and a half (five business days), I still hadn't received any response. I sent a text on Sunday asking for an update, but didn't expect a response until Monday since the service center was closed on Sundays. On Monday morning, I decided to call the service center, but the person I spoke to was unhelpful. I was eventually transferred to the parts center, but no one answered the phone. I sent another text after I hung up, but never received a response. Due to the lack of follow-up, I decided to buy tires from America's Tires instead. They were incredibly helpful, friendly, and efficient. They even reserved a parking spot for me when I arrived, which was a nice touch after the disappointing experience at Acura Stevens Creek. While I understand that they didn't have the tires in stock, I expect updates and follow-ups while I'm waiting. Overall, I'm not sure if I'll go back to this Acura location for my future service needs. I might switch back to Acura Fremont, even though it's a longer drive, because I honestly don't think my usual service advisor Will would have let this happen to me.

First, I would like to state that enterprise has created an environment that is congenial and…read morefacilitates a pleasant car buying experience. Obviously the sales staff are paid by commission, which can create a rather cutthroat environment. However, at enterprise the staff work as a team. So the team that does the work for you split the commission. And it shows in the way the staff members supported each other. I also found out that Enterprise cares about its staff and has internal procedures to promote their careers Enterprise also has a no haggle policy, the price is the price and that's it. This made the car buying process so much simpler. It's one less factor to juggle around. All of the prices are below the bluebook value. Furthermore, enterprise does not sell cars that are more than four years old. Obviously the used cars that are available are from their rental fleet. I doubt they keep cars that are more than five years old. You can sift through the cars by here by make, model, year, and mileage. They automatically give you the Carfax report. They have enough in inventory that you have some choice. Both Pat and Kate help me decide which make, model and helped me narrow down my choices. I told them my first priority was reliability. Pat proceeded to show me a Toyota, a Nissan and oddly a Mitsubishi. I was not aware that Mitsubishi was in the most reliable car category. I was very interested in the Nissan Altima. It had a lot of bells and whistles, some neat safety features and was priced about $5000 less than the Toyota. After further research, it turns out Nissan has had a troubled history in the last decade and a half. Certainly cars from that era were less than reliable. However, seems like the company has turned itself around, and the cars are greatly improved. However, the turnaround has been recent enough that it's unclear if the new cars are reliable. they simply don't have the history to prove it. As for Mitsubishi... Before enterprise allows a car into the used car pool, it must pass inspection by their mechanics. You must obviously bring the car for an independent assessment from your trusted mechanics. My mechanics told me two of the tires needed to be replaced. I was rather angry because I had already paid for the car. Now the manager ( whose name has escaped me) send me to Pep Boys and promised enterprise would pay for the replacement tires. It was at Pep Boys that we discovered the tires were perfectly fine. I was totally confused. So I decided to buy a tire tread gauge. I measured the tire treads myself and the numbers agreed with the numbers from Pep Boys. I reread the report from the inspection by my mechanics. There was no indication that the tire treads were worn. This reinforced my belief that it was just a verbal mistake. There is nothing like having two silver Toyota Corolla's in the garage at the same time. Well, those enterprise mechanics won this round. Overall, enterprise runs a clean ship. The used cars all have a complete and documented history of maintenance. They don't sell used cars that have been in accidents. Overall, the experience at Enterprise was superb. Both Pat and Kate understood that I was still in the middle of trying to figure out the make the model and the age of the car which fit my budget. They carefully selected judicious choices for me to test drive. All in all I think I spent about 6 to 7 hours total reviewing their inventory and making my pick. Although I spent much longer than that doing extracurricular research. Compared to other used car dealers, the Enterprise buying experience blew them away. Pat and Kate listened carefully to what I wanted and brought forth the best fit . Another dealer were excellent, but they had small inventories. One dealership just seemed phenomenally rude. A third dealership seemed hell bent on selling me an SUV which was way more car than I needed. When I asked to see a four door sedan, they turned away and started to show me a Subaru Forrester. Finally, Enterprise completes all the paperwork for the DMV. The title, new plates, car registration will arrive in the mail. It can take 2 months or thereabouts but your temporaries are good for 3 months. Since I donated my car only thing I had to do was transfer the title for my old car. After all this, the tire pressure warning went off after driving 100 miles. all four tires were about 13 pounds below the recommended pressure. Now, if you under inflate a tire it gives a smoother ride. And if you choose to over inflate your tire the ride will be much rougher. So this is a dirty trick, played by the Enterprise mechanics to smooth out the ride . Enterprise mechanics, you have been caught red-handed. You lose this round.

Update! If my past experience with this place wasn't bad enough zoom ahead to right now, I'm…read morestranded at work at 9:15 pm waiting three hours for AAA because my key fob is DEAD & still don't work with a new battery!!!! This is a 2024 car which now has only 25,000 miles on it & already I've been through complete HELL & stranded at least twice & now I don't have a car to drive to work in the morning! THANKS for this, Enterprise car sales! YOU SUCK!!!!!!!!!! Only ONE key given when car purchased !!! (AAA guy couldn't believe it, we weren't provided a second key!!!) I told him how much Enterprise car sales SUCKS!!!!

This company is a one-stop service! The service is in place. You can sell cars and car rental …read more.. and other services. Customer service attitude is also very friendly and very professional, repair shop master also very patient told me the car status. Recommend everyone to this Auto Force, can speak Chinese！ 这家公司是一条龙服务！服务的非常到位。可以卖车买车和租车...等服务。客服的态度也很亲切又很专业，维修车间的师傅也很耐心的告诉我的车子状况。 推荐大家到这Auto Force,在美帝可以说中文。 走时还送了我一份小礼物呢(^^)

Rented the Bmw i8 and it was amazing. The car ran perfectly fine and the owner was easy to work…read morewith. Only thing I had to do was detail/wash the car as it was dusty when I got it. Other than that, seamless and awesome experience.

I had a fantastic experience with Jeremy in buying my first used car. He was really effective in…read morefinding a good deal, arranging everything with the dealer on my behalf, answering my many probably annoying questions, and setting up a clean otd price. Throughout it all, I appreciated that Jeremy was knowledgeable, no-bs, patient, and responsive. I never had to communicate with the dealer at all, until I showed up at the dealership for my test drive, where the salesman had all the paperwork ready to go. From test drive arrival to leaving the dealer with my new car, it only took 2 hours, which feels pretty efficient. I don't really understand how Jeremy gets paid because he didn't charge me for anything, but I'm so glad I found him.

In one sentence: VIP CAR BUYING EXPERIENCE. (Excuse the…read morecaps, I want to emphasize how great it was. ) By now, Jeremy helped us buy two cars! One for ourselves and one for our friends. Both experiences were delightful, stress free (who would associate stress-free when you buy a car?) and quick. No hassle car buying - that should be his business's title. He helped us narrow down the list of cars we were looking at and make a decision that worked for us. He also scheduled all the test drives, negotiated the prices, and pointed us to a specific person at the dealership, a complete VIP experience. He did the same for our friends just this week, they bought a great car in a great condition, he negotiated the price down and steered them away from less desirable options. My friend was nervous (just like I was before ) because the process of buying a car is stressful. But after they got into the dealership and the car was waiting for them, they test drove and bought the car. My friend said: who would have thought that I can enjoy buying a car! And that's all thanks to Jeremy. Believe me I'm not hyping him up, he is professional, kind and customer centric. Thank you Jeremy!

Brought my '24 MINI Cooper S for some regularly scheduled servicing. Kudos to MINI of SC calling me…read morea few days ahead to advise me of this. I asked for a Saturday morning and was given several choices. I usually drop off my MINI can then grab breakfast in Santa Clara. BTW, a special tip of the cap for their coffee machine. I wish I one one like that in my house. The coffee is excellent. The folks kept me updated via text messages, which is great so that I know when I needed to make my way back. My service adjustor was awesome in explaining what was done and why. In addition he educated me in was my service/maintenance plan covered. He is awesome. Anyway, I am so glad I bought my MINI there. It's a hike for me to drive down from San Bruno, but worth it. And now, for the pics...

It makes me sad to write this review. I loved Mini of Stevens Creek for years. Truly the best…read moreservice experience. Today was a complete and total rip off of a long time customer (12-years). My break light was out. It was obvious. And the System Warning was saying this too. They had the nerve to charge me a $300 diagnostic fee!!! The service advisor did give me a bit of a discount because he felt bad. I will never go back there. Now that the car is long out of warranty I will find a different shop with better customer service.

I recently purchased a 2024 EQS 450+, and after buying and selling over 20 cars in the past 10…read moreyears, I can confidently say my experience with Stevens Creek Mercedes was truly exceptional. Sales Manager Amine Kedir made the entire process smooth, easy, and stress-free. Along with salesperson Eli Valencia, they were clear, professional, and took the time to make sure we fully understood every step. Even after the deal was completed, they promptly handled a few items that were missing--no delays, no hassle. Overall, it was an outstanding experience. If you're looking for a seamless and worry-free car purchase, I highly recommend visiting Stevens Creek Mercedes and asking for Amine Kedir. Let him take care of everything!

Recently purchased a used Lexus Es here. Car fax states they…read moredid the maintenance and apparently not. Engine oil dirty, transmission fluid never been done, cabin and air filter dirty with rotten damage from the firewall. Spark plugs never been changed. SMH