The seal around the drain in my bath tub was corroded and leaking into my garage so I called my home warranty company, who dispatched A1 Phoenix Plumbing. They came and made the repair; we waited two weeks to be sure it held, and then got the area in the garage that the pipe had leaked into re-sheetrocked. Two months later we took a deep bath, the water came out the overflow, and immediately started flooding the garage.  Apparently the gasket behind the overflow had not been properly sealed. Because it was outside their 30 day guarantee, my home warranty company refused to reopen the original case.  A1 ignored my calls and texts, and the home warranty company's calls and messages as well. I had to open a new case with the home warranty company and pay the case fee over again to have a different company come out and re-do the repair.   When I told the tech from the new company the story I began: "So, two months ago we had a leak and A1 Phoenix Plumbing..." and he just rolled his eyes like he'd seen it all before. Looks like A1 might do good work if you contract with them directly, but don't have them do your work through a warranty company. read more

Jairo Alonso was a great technician. He was timely and knowledgeable. He was informative and provided great customer service. It makes it nice when having service in your home and they are kind with a great personality. read more

Edgar was incredibly helpful and got what we needed fixed very efficiently. We would definitely call him again.

Truly terrible experience. Had to work with them bc they were assigned by the home warranty. If this is your situation, do what I should have done and pester your home warranty until they give you a new contractor. Took 4 weeks to get a water heater replaced because they took 10 days to respond to the initial request, then ordered the wrong part twice. They blamed the home warranty and took no accountability and were defensive. I know I sound like a meanie now, but I do lead with respect and kindness. They requested prepayment through Zelle, but also required a credit card to schedule the appointment. I told the technician I'd prepaid, he charged me again anyway. I'm now having to call and email and generally rage to get them to refund me. I have to wait for the second, fraudulent charge to clear on my card before I can dispute it. They DID replace the water heater tonight, after a month of no hot water. I'm not hopeful it will hold, but I'm bitter and cynical. TAKE YOUR BUSINESS ELSEWHERE. read more

A1 PHOENIX PLUMBING (ALAMEDA) One of the worst service providers we've dealt with. We were assigned this company through American Home Shield, and the experience was extremely disappointing. The first technician gave us a report stating that everything was covered under warranty. Later, a second plumber came and said the first one didn't diagnose the issue properly -- and then changed the conclusion to say it was not covered. For two weeks, they kept going back and forth trying to figure out what the actual issue was. There was no proper diagnosis, no clear communication, and no accountability. I would not recommend this plumbing company. read more

Edgar was really great to work with. He helped me navigate some home warranty issues and took the time to explain everything. Excellent work quality and very efficient. Thanks again. read more

Edger & Adan arrived earlier than expected and that was very much appreciated. They did the work that was ordered, cleaned up after and made sure to communicate with me all that was needed to get done. read more

A+ service,great guys and a job well done. Thanks for getting the job done so well and so fast. See ya next time!

Very friendly and fixed our leak in our faucet super quickly. Would recommend to anyone.

I don't have many good reviews of companies when using the home warranty but this one turned out good. Got the water heater up and running in a few days after the parts were ordered. Adan was our service technician and he was great! read more

Mario Gonzalez was quick, knowledgeable, and accommodating. Will definitely be calling him again for any future needs

Mario and his team came to repair our toilet. He quickly diagnosed the problem and immediately made the repair. They were professional and efficient. They cleaned up after completing the repair. Highly recommend! read more

Hello A1 Phoenix, Don't blame the plumber. American Home Warranty, the customer service rep said, selects only qualified providers. We all want a positive outcome. I want my appliance fixed. You'd like a positive review. American Home Warranty wants my monthly payment. I'm not happy. The plumber is overworked. (A1 is understaffed) You're getting another low rating. How can we obtain a positive outcome? Appointment fee refund? An apology from upper management? Employ more plumbers? read more

Edgar came over to help fix our plumbing/ stoppage issues that we were having from the past few months. His attention to detail and taking the time to diligently assess and then fix the problem, is truly valued and appreciated. If you are looking to get done plumbing help in your house or workplace, I would highly recommend Edgar. read more

We've worked with Edgar and team from A1 Phoenix for a couple of months and they did a fantastic job and quality work. I would recommend them to anyone looking to replace sewer, plumbing or anything related. Thank you Edgar! read more

Easy to work with and great service! My leaky faucet in the kitchen is all fixed. Would recommend A1 Phoenix Plumbing and will reach out again if I run into another issues. Thank you! read more

A1 Phoenix Plumbing was amazing! We used their service under our home warranty, Fidelity, to fix our kitchen sink clog. They were able to come the next day after filing our claim in the window of time promised. Their scheduling staff were incredibly kind and helpful. Mario Gonzales and his crew came to fix the clog and it was done in under an hour. They replaced a gasket that was broken and performed multiple trials to ensure the clog was gone and the leaks were fixed. Mario took his time to explain to me the process and what exactly they were doing. Im sure it can be annoying to have homeowners ask questions during a job, but I was genuinely curious and wanted to know more. I appreciate their kindness and time! Thank you Mario and team and A1 for a great service! read more

After reading the reviews, I was worried. Very worried but since the home warranty company assigned it, I had no choice. I was pleasantly surprised by how efficiently Gerardo fixed the leak. He quickly identified the source of the leak without needing to cut into the drywall. Gerardo took the time to show me the problem and showed me the new parts to compare to the deteriorated old parts that caused the problem. He was polite and friendly and took the time to clean up the area while he was working. read more

Edgar was very helpful and efficient in getting our garbage disposal & dishwasher fixed. Our dishwasher was leaking water and Edgar was able to fix it issue in half an hour. Thank you so much! read more

The A1 Phoenix plumbers came within the appointment window schedule. Jairo and another contractor fixed the leak in my toilet and did a great job. read more

Mario came & provided great service. He was very helpful & cleaned up when done. I would definitely recommend A1 Phoenix Plumbing.

7/23: No resolution; Same Issue; costed me more money for second visit. Do not use Fidelity or A1 Phoenix 7/16/25 Pending update; seems it between Fidelity home warranty and A1 to resolve. Original Post: Complete joke. Worked with Fidelity to get issues fixed. They sent out A1 Phoenix. He didn't do anything to check the two toilets, I stated that the anytime I use the restroom, it doesn't flush and rises and lowers but everything stays in the bowl. The time he came I plunged the toilet to get rid of the stool in there but seems to be my mistake. He did nothing other than flush a toilet that was recently plunged and now I'm out of money because he told Fidelity nothing was wrong on both toilets. It was not surprising to see the reviews here for this business. Still the same issue with my toilet and have to flush every time to get anything down. read more

Mario resolved our water heater issue super quickly and walked us through the entire process. Great service!

Jairo, Plumber Technician arrived on time. Performed excellent services. Jairo was extremely courteous!

Called A1 based on a request I submitted to Fidelity National Home Warranty. The A1 representative was pleasant on the phone but could not dispatch anyone until the following week. Based on Yelp reviews I decided to eat the $100 paid to Fidelity and called another local plumber who is sending someone today. I'm sensing many of the issues are equally or more with Fidelity and other home warranty companies. read more

Incompetent. Didn't even need to get the technician in to predict their shoddy work. Scheduling was a nightmare. Incompetence all around. Didn't come at the scheduled hour. Told me I'd have to reschedule or waste another hour to accommodate their incompetence. DO NOT USE read more

I was pleasantly surprised given the reviews on here, so I thought I'd add my experience as I was worried it was gonna be terrible after perusing Yelp. Service was pretty smooth from start to finish. My realtor gifted me a home warranty so this was just the contracted provider. I was having issues with my garbage disposal and the person who set up the appointment was super friendly and helpful. They weren't able to get me in for about a week, but that was fine with me. If I had more flexibility with my own schedule it probably could've been sooner. Eduard was my technician and he was very professional, friendly and fast. My new garbage disposal seems to be working well and hopefully there won't be any issues! Anyway, yeah I thought it was a totally efficient experience. read more

Mario is the best and very professiona! He knew exactly what was wrong and was able to fix the issue immediately. Great service!!!

"Edgar, Excellent service! The plumber arrived on time, quickly diagnosed the issue, and fixed it professionally. Fair pricing, great communication, and left everything clean. Highly recommend!" read more

Edgar arrived and immediately understood the problem with our faucet. He took it apart, cleaned it and reassembled it. Finally we could use it without the command handle being loose. He was quick, friendly and efficient. Well plan to use him again! read more

I had an excellent experience with the plumbing service on my rental property, referred by my home warranty company--and they made an excellent choice. Mario was punctual, knowledgeable, and very professional. He took the time to patiently explain the plumbing issues with care and clarity, which I truly appreciated. Communication was smooth from start to finish, and the office staff was responsive and efficient. I would confidently recommend their services and would gladly work with them again. read more

Punctual and friendly business quick turnaround. Quality is good for the value. The workers were professional and polite. Followed instructions. read more

Edgar and Adan were very professional. They do excellent work. I highly recommend A1 Phoenix Plumbing. I will definitely use them again for any of my plumbing issues In the future. Thanks Edgar and Adan. read more

Mario was great! Very helpful and quick to do the job done. Will not hesitate to use the service again. read more

The service was fast and efficient. They came on time, were pleasant, and Mr. Mario Gonzales is amazing. He fixed the garbage disposal in 2 minutes. Cleaned it and left. I strongly recommend them. read more

Excellent experience with A1 Phoenix Plumbing. The technician was professional, arrived on time, and completed the repair efficiently. Communication was clear throughout the process, and the service provided was reliable and high quality. I would definitely recommend them to anyone needing plumbing services." read more

Excellent service Edgar was very concise in his work excellent The problems were fixed quickly read more

0 stars!! Like many of the previous reviews do not use this plumbing co if AHS dispatches you to them!!! They had to change our appt and then when the plumber arrived told us our kitchen faucet was not torn due to normal wear & tear and looks like a clean cut. Wtf?? Why would we cut the hose and create a flood in the kitchen, living room, and hallways? The faucet/hose are clearly super old and worn out. So because of the report, AHS will not cover this and would have to pay out of pocket over $400!! Scammers!! They just want you to have to pay the cost so they don't have to go through the home warranty. Don't trust this company at all!! Absolutely DO NOT recommend!! Horrible service! read more

Mario and his team did a great job coming out and helping a leak in our master bathroom (upstairs). They were professional, punctual, and most importantly, they got the leak fixed! read more

Search further for a plumber! My rental house needed a snake slope downhill from the house to the street to clear the sewage pipes which were backed up. They call from my house and quote me $400! I said what do you charge per hour and he says $225! My German car mechanic is much less than that. They weren't even there an hour and a half. They are a total rip off. I signed up with a Furnace service company since then for $240 a year to care for my furnace and they throw in one sewage pipe clearing per year for free! Wish I had known to call them instead of A1 Phoenix Plumbing. Stay clear of A1. read more