Therese and her service were absolutely horrid. My experience with this location was disastrous. I needed car insurance, simple enough right? I was seated with Therese who boasted how long she had worked there. Funnily enough, she wasn't all that professional, nor did she know how to treat potential customers, and existing customers (I wish I had trusted my gut and not signed with them). After a few weeks of having my vehicle insured, I was sent a letter stating that I was being dropped because I didn't submit a signed document stating that I would only drive my car. Funny, I didn't even know I had to sign such a paper. When I called Therese, she was rude. She acted like she didn't know what I was talking about. I had to go down to the offices on my lunch hour and have her shove a paper under my face which was said paper. Well I didn't mess anything up, so why did I not have insurance? Therese "proved" that she had me sign it, but NEVER SENT IT WHEN SHE FAXED MY PAPERWORK. I had to pretend like I was sorry for getting upset despite the fact that I encountered SO MUCH negligence from this office. Another time something went wrong, I went in to talk to Therese, and all she could say was that she was going on vacation. Fine, what does that have to do with me? Let me tell you. Therese was hinting that she was no longer working because she would be going on vacation. She never handled my request. The next week, she was on vacation. I called the week after that, still on vacation. The week after, still on vacation. I had to skip my lunch and go down to the offices AGAIN only to be told that I had to wait for Therese to come back from her MONTH LONG VACATION. Not cool. The insurance company through AAA is NOT EVEN AAA's OWN insurance company. They basically give your money to REAL insurance companies which are merely subsidiaries, then get a commission. So, just because you are paying top dollars for insurance doesn't mean you are getting better insurance, at least not with AAA. Ahh yes, but you have free towing for 5 WHOLE MILES. Woohoo! If you're in a real pickle, pray that Therese is not on another month-long vacation or else NOTHING will get done. read more

Okay, seriously. How many people actually have a good time talking to their insurance agent? Well I can tell you this: I do. That's because my insurance agent is Renata Williams at Hayward AAA. She is SO wonderful, friendly and helpful. I highly recommend her! read more

-Easy to find -Lots of parking (lots, get it? hahahaha) -Nice people The people at the DMV counter were friendly, efficient, and other employees apparently love babies. If you need an ego boost, borrow someone's baby while you wait to update your registration. read more

I have been a customer for over 10 years. They have NEVER ever let me down. Just totaled a car recently, 10 days later, I have the exact same car but a year newer, they paid me the HIGH end on the KBB for the loss, and I am actually 7k ahead of where I was before the accident. Yeah, I heart triple A. read more

Coming to AAA DMV is a dream come true. Pleasant staff, no waiting. AAA staff greet you when you walk through the door. TIP: DMV does not accept ATM or credit cards. Bring cash or a check. read more

*** This review is for AAA Emergency Road Service **** Earlier this week, which was unusually cold in the Bay Area, CA, my SUV just died while in motion at about 30 miles per hour - on the Hayward, CA side of 92 nearing Jackson Street. After initial call to AAA emergency Road Service, I was sitting in my SUV for almost 2 hours with no ETA (or call or text) from AAA that someone would be dispatched to help with the situation. After about 2 hours, and upon calling AAA Service to find status, I was told it would take another 1.5 hours (or more) as they could not find a towing company to help with the situation. I have saved text messages to prove this!! Since the 2 hour mark, now anxiously calling every 10-15 minutes and being put on hold several times (once for more than 10 minutes that I disconnected) nearing the 3 hour mark, I was told that a towing service was on the way. I reached home roughly past 8:30 PM (as I recall). Going back almost 25+ years that I've been a member (of AAA Plus), I've never had to use their emergency service - and the one time I needed it most, I was left hanging for 3+ hours on a busy cross section (luckily, I was able to safely 'glide' my SUV due to the natural road down slope onto the shoulder). On the positive side, the individual from the towing service was courteous and efficient and I reached home safely! I sincerely hope that with AAA, no one else has to undergo the ordeal I've been through recently!! I also hope that the executive management at AAA read this, get to the bottom of what happened and then take appropriate action to ensure being more responsive while helping AAA members truly in need!!! I've received an email followup about a case being opened and a promise that someone will call me - but as of yet, no one from AAA has even bothered to reach out! read more

I was greeted w/ a smile, and they properly directed me to where I needed to go to renew my registration for my car. Good customer service at the window, and I got everything done in about 5 minutes. Quick, fast, and reliable! read more

I had to go in there to pay a bill and it took over 20mins. They should have more staff available for taking payments.

they fucken suck! i went to renew my damn tags in there and instead of giving me back the damn difference to what i was supposed to pay they had to refund the whole damn thing in my card which i have not gotten until now cause they keep saying wait wait wait wait! and double charged me! of the damn worker was doing her damn job right i wouldnt be waiting! i have damn kids to feed! amd there customer service sucks for call center damn dude gets on my fuken nerves! i wouldnt recommend this damn place to anyone! worst damn experience ive had and its my first time going in there damn building and this is what i get! ridiculous!! read more

This is a long over due review! This office is very nice there is long lines but they get you in and out! Everyone is so friendly the workers acknowledge and greet you when you walk in Great costumer service! Sabrina Safi is the best agent! Ask for her and she will help you she's amazing! She is very helpful and understanding. She is always a call away to help me and my family with any questions or concerns we have! She's been our agent for over 8years we are very happy with the service! read more

Went here to update my car registration. The DMV desk was well staffed. There was a small line but it moved pretty fast. The staff was friendly. I went just around closing time, yet the staff was helpful and quick. read more

You pay these people a lump sum every year just in case you get in an accident they can cover you only after you pay your $1000 or $500 deductible so why would they ever get high stars?!!! For their customer service which is great and either way you have to pay someone insurance :) read more

Generally I like Triple AAA service roadside service and general DMV services. But today was horrible. Some big fat white guy decided that the register all his five vehicles and took up almost an hour of everybody's time in the meantime it was only another person Servicing the customers. I don't understand why if there's more than five or six people they don't open up another little window to help the customer besides we all are paying your salaries read more

So convenient! Instead of paying my insurance online, I decided to start paying in person since this location is literally down the street from me. Sometimes they've got long lines, but the service is fast and friendly. I'm a proud AAA member! read more

AAA rep picked up and would not transfer call to DMV due to long lines. So much for customer service...

I just went in for getting my first AAA roadside and I was amazed to see the quality of service. Everyone was so welcoming and such great environment. I reached there 30 minutes before closing and everyone looked and behaved fresh as a daisy! great work guyz! read more

Called for customer service to window shop and get a quote over the phone from this location and my sales representative was amazing. Nazalda was not only helpful, knowledgeable and polite, but asked questions about my life and slowed down just to get to know her customer. We laughed and connected sharing similar life experiences and when she gave me options and information about the different policies I could choose from, I felt like a friend was taking care of me and not just a sales rep. I still have yet to experience the location in person, but I am awaiting that day so I can fairly give this location it's fifth and well deserved star. read more

BEST DMV experience ever. No appointment, short wait, smiling faces, in and out in 10 minutes. Boom.

Thisbis the BEST PLACE EVER!!!! not only did my agent mark breaking down the policy for me so that i get exactly what i was buying but they have a DMV in here! This saved me sooooo much time! Consitering i do work 2 full time jobs. Wow i would give this place a 10 star if yelp would let me! I will be a customer for life! Thank you Mark! read more

My wife sent me in today to pay for the registration at AAA DMV and i am unable to pick up the sticker to stick in on the plate. The registration is due on the Monday Dec 26th DMV Services refused to give me the sticker because the car is registered in her name and and not mine. DMV said they can mail it but we have had mail stolen in the past so my wife has to miss work just to come and pick it up. We are both on the insurance for this vehicle. We are both AAA members. This is one of the biggest reasons why i am about to drop AAA. Not satisfied after standing in a long line. What was the point of even coming? read more

The DMV department is a dream - really nice people and they know what they are doing. Never more than 10 people in line (the Hayward DMV has about 100...) and service is quick! I went in yesterday with what I thought was going to be a BIG hassle (re-registering a non-op vehicle from deceased parent to trust, then to heir) and I was done in 10 minutes! I HIGHLY recommend going to this office for your DMV needs if your have AAA. read more

wife and I went to the aaa office to utilize the dmv facility. the person who attended us was able to change ownership, register and license a leased vehicle we just purchased. all of this was handled quickly, correctly and in a friendly manner. this saved us from having to visit our local dmv, which is a madhouse to visit. while at the aaa office we availed ourselves of the passport photo availability. all in all a very pleasant and beneficial experience. read more

Why the yelp doesn't have No star? Never buy insurance from these thefts. They took your money and don't give any service. There the money is first, employees are second, and the customers are last. Furthermore, they will bill you for service that you have never received or asked. read more

So an update on our issue, a regional manager called me yesterday and was very apologetic about what had happened. He reviewed my case history and long time good standing with them and offered an acceptable peace offering as well as committing to fix the issue in the future for not only me but for others also in the future. With that being said and the fact that they addressed my concern fairly quickly I have updated this to a 4. Hopefully we wont be in the need for a tow anytime soon, but if so we can hope this was ans issue that will remain behind us. Thank you AAA for listening to my issue and addressing it. read more

So I have been driving for a very long time now and hve gone through a lot of insurance companies but Malalai at aaa Hayward helped me save hundreds and found some discounts that no one else did and she always returns my calls right away and gets my issue solved. I recommend her greatly. Good luck read more

Friendly people and very helpful on any kind of problems regarding your car. Also being a member all you have to do is drop by their office and they'll take care of all DMV stuff. That alone is well worth the price of being a member. read more

Wanted to give an extra star for all the efforts of Ryan! I came in to have passport pictures taken of my 1 & 3 year old and he was so extremely patient and helpful. He made the experience fun instead of stressful. Thank you! read more

I use the "Hayward" Branch even though i live in Fremont the Hayward Branch has always given me great service with no long waiting lines. my agent : Jerry Alcantar is the BEST! he always provides the best and quickest answers and solutions with a great attitude! read more

I have a great Insurance Agent at this location her name is Natalia Benitez, very nice, accomodating and feel at home. I would pay my car insurance without any problem, however, for the 1st time to come to a Saturday hour and it says they're open until 2 PM, but not today (07/26/2014) and when I get there at 1 PM, the front door is locked and it seems no one's inside and the next two customers arrived and was surprised that it was closed. There was no note whether there was a changed in their working hours or what not... Disappointed :( ... read more

I have always had a great experience working with AAA until I called up the Hayward location. The travel agent that I worked with was absolutely unpleasant each time I called her. At first, I was patient, understanding that customer service can sometimes be trying BUT after several small conversations and no follow-ups or check-ins (as I expected with a travel agent), I had enough! I will never book another trip through AAA--but I will keep my auto and home insurance an roadside service. On to Expedia it is! read more

I started a policy for auto insurance from Malalai in December, she was great, very helpfully, she told me what I should get and since I have a house, she told me that with my previous company I was being under insured, which my previous agent had not mentioned. She took her time, and was very friendly, I felt as though we've known each other for years. She was very easy to talk to, extremely friendly, and very easy going. I didn't feel that she was pushing me to pay more for what I might not need. I really apprciated her time and engery in sitting me up with a great policy.A week later, she sent a thank you card asking me how I was doing with my policy and if I had any questions, I have never recieved a thank you card from an insurance agent before! go and see Malalai @Hayward AAA office 510-670-4421 read more

I had to transfer two vehicles to my name. It was done so fast within 15 mins thank god i didn't have to wait half day in DMV. Also I had other couples questions which were answered promptly. Very friendly and professional people. Thanks AAA. read more

To be fair...insurance companies r always a hit or a miss. If i could I 'd have given a 2.5 stars. This is just pertaining to AAA branch in Hayward. I do like AAA overall and I am still a member....but state farm is cheaper so i've been thinking of switching. (just thinking though) sorry i digress - 2.5 for the branch. I love AAA service. service people are EXCELLENTE! 5 stars for the little service window - super efficient and I am def happy that I was able to just set up, submit, pay, and dash with small services like changing vehicle titles. 3 stars for the branch - you walk in, it's depressing as....(i'd imagine hell be to a lot swankier than that place). It's pretty much a DMV without the long lines. No one says hi, no one says can i help you. If you all the sudden fall down and start spazzing and do the whole rose mary(?) thing from the exorcist...people would just walk over you and carry on... I understand that it's a insurance branch and not a hotel, but come on people...i want to buy something badly so just SELL me something. what really killed me is the agent. I spoke with Therese and she's pretty much what the previous lady posted about her (look at 2011 post and search for Therese in the yelp reviews). I don't want to say that she's rude, unprofessional, or incompetent, so i'll give her the benefit of the doubt and say that she can't handle any amount of stress and i mean ANY amount. It's like I am practically handing my business to you, so please skip the whole how long you've been with AAA thing and just help me get through it and out. Scheduling meetings with her is a nightmare. If you don't follow up with her, she won't follow up with you. When you do call her, she always sounds like a disgruntled girlfriend and you feel bad for intruding and pleading for her business. ( I am not asking for much..just please let me buy a AAA insurance.) When she does get back to you on email, she'd give you all these ridiculous appointment times like 11am, 2pm, or "why don't you come in at 10am today." Yes. I have no job and i just loiter around my house all day waiting for an appointment with you. (I showed up once for an appointment time she gave me, she was 15 minutes late.) What really made me question her was when I asked her what would happen if I decided to move out of state. She said something like we don't offer insurance products for places like the Midwest so depending on where. m...really? because I went home, I googled and i even contact AAA just to make sure it covers the entire US and not just California. I don't know what to think of her like wt....16? years of experience...Of course, I took my business elsewhere. All in all, consider AAA if you are looking for insurance. If you have to...come into the Hayward branch. BUT please for the love of ____, don't sit down with Therese (that is if you can even have the honor of getting an appointment with her). read more

great place to get dmv, maps travel plans ,insurance it's all good

We have been with AAA for 10 years. One day, I need help from AAA that was my first time need their help from them in 10 YEARS, but when I came to the office; it was Bad customer service. Not even listen what is my complain about already wanting send you back to the DMV and jump in conclusion.I told her why dont you check my information on computer before I go back to DMV?. Luckily, she listened to me. So, she checked, but she was yelling at me my complain is lien holder. I did not mention about lien holder at all. The only thing I explained to her I never receive my Pink slip from DMV. She kept yelling at me during checking my information, and made me so embarrassed. She kept yelling for few mins. I think She should check my information before telling me go back to my bank to get Lien holder signature. I dont know we should keep paying AAA for long time for deserving BAD CUSTOMER SERVICE like this ... BAD MANAGMENT. After I was done. I went out to look for a manager to complaint about this lady. Again, He didnt listen my story before jump in the conclusion. What is a mess. If Yelp had O start I would give them O star. They dont even deserve 1 star at all. read more

the staff is super friendly and will answer any question you have for your car. DMV services are excellent, i had to transfer a car from my dad to me. gave me all the paper work i need. they even highlighted all the area, yellow for me and green for dad. For anyone who doesnt know. you DONT have to do a smog for a Family Transfer! wont waste your money if you are transfering within the family and also no sales tax, even if you brought the car from a family memeber!!! Also FREE MAPS!! i heard they also can take care of your traveling need, they have a travel department. read more

Service was awesome and the people polite. It took me longer to drive across Hayward than it did to stand in line and pay my license plate fees. I paid them while on lunch break and still had time to stop for food and make it back to my desk with 10 minutes to spare. read more

Very rude customer service. Called to find out if there was a AAA office near San Leandro and the lady hung up on me. I am absolutely done with AAA. The only regret of mine is that I have a very good agent with AAA' Fremont. She's the only reason why I stayed with AAA. I have experienced a lot of bad/poor customer service with AAA, but my agent has always done an excellent service recovery job. I am done with AAA but I will always remember her outstanding customer service. read more