Came in to switch a phone line to T-mobile. Really fast service!!! Got everything finished within 30 minutes including applying for a rebate. All thanks to Marco (supper nice and patient)! read more

This location is horrendous, 45mins to 1hr to pay a prepaid account when the triage person can do it from her iPad... Never had this problem in Union City, San Mateo or Emeryville. The management team needs to be fired for not being able to expedite customers for low level transactions and just bundles all issues as a first come first serve issue. I used to manage a retail cellphone store and at least our team knew how to get some customers in and out and who needs to really speak to a sales person. T-Mobile is also dumb for not having payment kiosks. read more

T-Mobile Experience Store - Triage person doing nothing while customers wait for simple transactions - Mobile Phones Near Me - Hayward, California

I've been with T Mobile since they Merged with Sprint!!! I've had my IPhone since Sprint . So I was due for an Upgrade so I moved up to a 15 Max !! When it Arrived I did the I Cloud Backup and then I Downloaded my Information to my New Phone !!!! To Finish the Upgrade and Migration to the new iPhone!!! I was required to go to a T Mobile Location and get a New E-Sim and a T Mobile Employee to Verify my ID !! To Finish the Migration to the New Phone!! So I Jumped into my Whip and Rolled to this T Mobile location!!! I found this T Mobile locations to be Very Busy and Very Organized and Customer Service Friendly!!! Lulu was the Customer Service Provider that helped me out with my I Phone Migration , E Sim and Activation!!!! She then Cleared the Memory on My Old IPhone and Verified it was in good condition and working. She also Packaged it for Shipping back to T Mobile for me!!! Lulu was a Pleasure to work with!!! For all These Reasons!!!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!!!! read more

Horrible service , bad communication, and unprofessional employees is what you are going to get from this location . I usually don't go to this location because of previous encounters but since I notice it looked remolded , I thought I give it another try . I was happy that I was greeted by a nice gentleman named Esteban. Esteban made up for all my horrible experiences at T-Mobile . He was very attentive, knowledgeable and he was able to resolve my issue that I been dealing with for over a month . He actually took the time to resolve it . On the other hand his co worker " Gee" was being extremely hostile and telling Esteban to hurry up because he been working with me for over 20 minutes . I thought he was the manager the way he was barking orders to the other employees but he wasn't . Gee is about making a sales first before customers services so that is why he was upset at the amount of time Esteban was spending with me solving my issues . I also notice that Gee only helps people first that is the some race as he is . I heard several other customers complain that they had arrived first but still Gee ignore them and went to the customers of his race . This happened three times within the hour that I was there . I left there feeling uneasy because I received good service from one employee but had a horrible experience with another employee that wasn't even helping me . I really felt harassed and uncomfortable the way he kept interrupting Esteban helping me . I hope the manager looks into this . When I was there there were not any managers on site. read more

We visited this T-Mobile store to activate our phones and it was a wonderful experience. Corii made us feel very welcome and then Ricardo took over and guided us through the entire process; his experience and attention to every little detail was admirable. When we returned to hand over our trade-in phones, Zhy and Edd were very helpful in getting the process completed. What a great team! read more

It is super unprofessional that the guy that helped me tried to get my Instagram as soon as I left the store He has also done this with another girl I came in with His name is Ruben read more

Ruben Vargas is a really nice person , he help me with all my questions and concerns also he is so professional and smart guy excellent employee he needs to be recognized for that I totally recommend to ask for him specially if u speak Spanish, great job and congratulations at the T- Mobile company for having excellent employees like him so helpful , great personality and professional. Thank you read more

T-Mobile Experience Store - Mobile Phones Near Me - Hayward, California

Came in after work. no greating no help then the gentleman with the long hair and beard comes over after 15 mins and ask has anyone checked me in even though he was the person checking ppl in and he knew he didn't i said no i said im here to upgrade my phone he says his system shuts off at 8 so he can't help me he is still helping 8 ppl with his system shut down. He is liar and didn't want to help which is unfortunate because t mobile will be losing a customer today based off his lack of professionalism read more

One of the employees here is super unprofessional. His name is Ruben Vargas and he is really flirty and asked for my number and my Instagram twice. Once when I came in and another time when I left. Super unprofessional and he madenme extremely uncomfortable. read more

When I cancelled one of my 2 lines the operator lied to me saying you will be charged until your next billing statement. Then he said my acct number changed. He also lied. At the end the supervisor said the operators is penalized when people cancel on them. Last 3 months the reception is inferior drop calls no internet, can not connect. Apple Store looked at my phone and said in Stoneridge Mall Pleasanton Ca. that the last months people are complaining about T-Mobile and suggested Verizon. With package new phones. I decided to move on from T-Mobile. The T-Mobile operator lied twice to me. Unprofessional tactics. My personal experience. Other experience was ok read more

I was in a rush in getting a SIM card for a family member. I called and spoke with Jesus and he assured me that it will take me less than 20 mins. I came during lunch break and was in and out. Jesus himself helped me. He also gave me advise on what to do next with what I'm trying to achieve with our mobile phone accounts. He was friendly. The shop was clean and organized. They have capacity limit in the store and have hand sanitizers. I came to this branch a year ago and didn't have the same experience. I am truly glad to have such a pleasant experience. read more

5 stars for Cindy. She helped me out so much and made getting a phone super easy for me. I came in here a bit fuming over the terrible and waste-of-time experience I had at another T-Mobile but Cindy was great and got me the phone that I wanted, set it up and didn't try to upsell me at all. They have plenty of SIM cards in stock and you should have no problem with getting a phone plus service on the same day. She was super nice and gave me no hard time. I would definitely come to this T-Mobile store for all of my phone needs. I was in and out in less than 10 minutes. Thank you Cindy :) read more

Very not cool!! Trying to return an equipment to store but the store employees refused to accept the equipment because I have to send it back via UPS. I was informed by T-force rep that I can bring it back to the store. Also per TMO policy, customer can return equipment to store. Return policy - https://www.t-mobile.com/support/devices/return-a-new-device#:~:text=Return%20your%20device%20at%20any,you'll%20need%20to%20return. VERY VERY NOT COOL read more

Customer service at this location is great but your experience with this and any cell phone provider will mostly have to do with the quality of the signal when your at work/home. Be sure to look at the coverage maps before you sign any contracts. I would even go so far as to find a friend who has the service and ask about dead zones. If you've got particular places you travel often see if you can check those places too. I like the way you are greeted as you enter and how your quickly added to a queue if things are busy. Store is bright and clean and filled with friendly people who will get you all the answers to your questions. read more

I went to this T Mobile store to upgrade my phone to a 5G. Sandy is the person who helped me. She knew a lot about all the phones and took time to explain about all the different types. She was also patient, friendly, and very organized. Because of Sandy's customer service I will be going back to this store when I need another upgrade. read more

This is suck store I was bought the cover of iPhone 14 and the refund was counting the day's I bought which should not count the day purchased they are should the next day I'm not recommending to anyone who is going purchasing please make sure they are giving you the exactly date buy and return read more

Came in to upgrade phones. Waited in line for 30 + min. Wanted two iPhone 15 Pro Max 256gb phones. Sales Associate named Gagan told us they don't have that size in store and only carry 128gb. Said we need to place an order or order online. We go home to order over the phone through T-Mobile and phone rep said iPhone 15 pro max doesn't come in 128gb. WTF?! So, I order the 256gb over the phone and, now, have to wait 2-3 days for it to be shipped. So, just to confirm, I call Gagan to confirm what' pro max sizes they have and, again, he says 128 only. I tell him I called customer service & they told me that 256 is the smallest the 15 pro max comes in... and he tries to tell me, "yeah 256gb are the ones we have." Then, doesn't apologize and gets kinda rude because he's, currently, with another customer. What a waste of time. I could have had my phone already but, now, went through all this trouble and still have to wait a few days to get it because of this guy. read more

Terrible service every single time! I do not prefer this location at all, the sales people are rude and not always friendly. Be aware and be smart walking into this location. read more

Roberto helped today with getting a new phone. Informative, tentative, and patient. There was line forming outside and I was scared that I was going to be rushed. He made sure to take his time and we got everything we needed and told is everything we had to know. read more

WORST OF THE WORSE SERVICE. If there is a negative RATING, that's what I would give this branch. Two very bad experiences, the first one, some months ago, I went to this branch, around 6pm and the sign in their door says they close 8pm but the door was locked and the people inside was laughing or having fun so I knocked, one of the sales person opened the door and told me they are closed, I said its past 6 and you close at 8pm, he said no they are closed. The second incident was today, I went inside and I was told to wait 15 minutes, so I waited and waited, then a lady came in and it's already past 15 minutes then one of the sales person called that lady instead of me, and the guy who greeted me earlier turned around and pretended he was not aware of what happened so I approached him and asked for his name and I turned around and left, when I was at the door he said I was next, I told him was next but you guys took the lady who came after me.THIS IS THE WORST OF THE WORSE SERVICE EVER. read more

I would like to share my experience with the T-Mobile store in Hayward on Hesperian Blvd. As soon as I walked inside, I was warmly and genuinely greeted by Dariella. My purpose was to inquire on a modem, and any promotions or discounts that I may be qualified for. Next thing I know, I'm asking about upgrading my phone, buying additional phone accessories, etc. I went from what was supposed to be a 5 minutes in and out session to a 30 minute session with all the answers I had no idea I was looking for. I did present an unusual issue that had Dariella inquire with her Manager for clarification. In less than 5 minutes, my issue was on the way to be resolved. Thanks to her manager who I failed to request her name. Either way, Dariella displayed so much patience with all my questions. Not once did she become impatient. She was very informative. So informative, that I walked out with an upgrade to my existing plan that will give me a discount once I do my part within the next several hours. I also was prepared to try and bring my family onboard to T-mobile. Dariella's advice and information gave me more motivation to consider upgrading my phone. Thank you Dariella for all your help. I really appreciate it, as well as appreciate your excellent 5 Star customer service! You are truly a people person. For anyone reviewing this post, I highly recommend reaching out to Dariella. 100% real deal. Thank you T-Mobile for having Dariella. read more

When it works, it's great. I love the streaming video not eating up the gigs. The wi-fi calling and texting can be very helpful and works better than other companies. For international travel, they beat the competition for sure. However, they used to be cheaper. When I called, the sales person told me my phone would have 32gb and it's only 16; it was obsolete the day I got it but by then I had pneumonia and didn't know notice in time to return it. YouTube doesn't count as video streaming for some technical gotcha reasons. The coverage can be spotty. I'm leaving them because there is no coverage in the rural community where I now live or in the rural community where my new grandson lives. read more

Worst T-mobile branch ever. Terrible service. They're not willing to help their customer. We were trying to get 2 apple watches to avail the promo but we don't have enough credit in our account, but we are willing to pay the difference. Agent giving you attitude. We went to other branch, they tried to higher our credit. Well explained computation. We got our watches delivere! I would never recommend this branch. Or please just closed this branch. Its making Tmobile look bad. read more

This place deserves 0 stars for customer service. Employee Daisy and her manager, bald Asian man, threatened to keep mine and my husband's personal cell phones after we reconsidered trading in our phones through the Jump program. We never once signed official documentation committing to any plan, therefore they were in the wrong in threatening with such unreasonable action. I even considered calling authorities if matters escalated. Word of Advice to future customers: Don't submit to their threats. Call T-mobile customer service while you're in the store so that they can help sort out the situation. I filed a complaint, and the representative agreed that their threats were unjustified. read more

You better be Mexican when You walk in or the little fat girl taking names will walk right past to the first Mexican she sees. Slow service. Customers get to stand for two hours while the pay $600 for their new phone. read more

German was amazing! He took the time to listen to my needs and gave me the best option. I was in and out in no time. Happy customer! Highly recommended! read more

Lied to. Don't go. Management isn't a help. Staff is terrible. Was told their gift card could be transferred into my bank account. Lied to.

Went to this location this morning Bcoz they are open 9:30am (most open 10:00am) in Hayward , the girl who helped me was very nice and helpful. I feel comfortable with the service. This was my second visit .I give this place 2 thumbs up! read more

I gave Hurelio specific instructions that I needed my employee discount placed on my account with a port in number and that I have all the information that he needed in order to do so. Instead he ignores me and runs my credit(which he did not need to do) and tells me to call customers support instead of fixing the issues himself. If he is the best T Mobile has to offer, then I'm highly disappointed, lucky I was able to get my account fixed after 5 days of being forwarded around different phone numbers. read more

Plenty of Parking, walked in was greeted immediately. The associate put my name on the list and said it would be a 10minute wait. I waited for about 20mins. I had been having trouble with charging my phone and they helped me out fairly quickly and was able to charge my phone and test it out while sitting comfortably. The associate who helped me was named Isaias. Funny that we had the same name. read more

T-Mobile Experience Store - My view from the seat I was able to charge my phone in. - Mobile Phones Near Me - Hayward, California

This is my go-to T-Mobile. I'm never disappointed and always leave with a smile. Angie was a sweetheart and helped my boyfriend and I with everything we needed. Transfers, screen protectors, paying bills, I mean EVERYTHING! Angie is awesome and honestly deserves a raise. She went above and beyond. It's rare to find employees who work as hard as she does and that actually care about customers now a days. If you need to visit a T-Mobile, come to this one! read more

This store is great! I recently switched from AT&T (after 15 years) and I couldn't be happier with T-Mobile. They people at this store helped me and my family make the switch easily and professionally. I totally recommend T-Mobile if your looking to switch. read more

I came here to have my sim card activated for my smart watch. Jessica got it working in no time. I was having a problem with an application that left in icon on the screen 24/7. Jessica gave me some ideas that worked out great. The last two times that I have been here , I didn't have to wait very long to be helped. read more

Il rate this T-Mobile company zero star if I could!!!!Especially to JAIME!!!the sale representative of this place!!!!He don't know nothing and all he can say is some stupid things!!! And guess what they don't care about the customers!!!Poor knowledges about their program can't even help you when you need help in your account....And take note he don't even care!!!Thats it il never ever going to any T-Mobile store...Its better to talk to a customer service than those people in the store...Its waste of time and waste of money!!! read more

T-Mobile Experience Store - Mobile Phones Near Me - Hayward, California

Never again will I go into this T-Mobile store...went in to exchange phone that I bought and the employee Iverette laughed and spit in my face...told me she doesn't have to do anything customer service tells her. I made a formal complaint with the company and they took care of it...deal with customer service not this store. read more

This was the 3rd T-Mobile shop we went to that day. The first one was at the Santa Clara Street in Hayward where they went through our phones with a fine toothpick trying to disqualify them for trade in. The 2nd T-Mobile shop we went to was at the Southland Mall which was congested with one of the most unfriendliest staff we've ever encountered. This shop on Hesperian though was a unique find. It is very spacious with a place to sit and relax and even a table where your family or friends can chill while waiting. The biggest drawcard though was the staff. Mr Miguel was very friendly, knowledgeable, and professional. He offered just what we needed with no pressure whatsoever in trying to get us to buy accessories we didn't need or plans we didn't want. The experience was also quick & pleasant. We went in and got what we wanted in the fastest time possible. We definitely recommend this place for any of your T-Mobile needs. Keep up the good job. read more

They deserve negative stars! Incompetent jerks with no customer service skills what so ever. Not surprised seeing so many negative reviews on here. They tell you to sign in then someone will be with you shortly. Ok, you go to sign in them some idiot on a power trip flips out and says you need to wait to be assisted signing in. Ummmm.... ok? After 30 minutes of being ignored, we left. That was the final straw. There were multiple bad experiences before that! read more

The wait time at this store is ridiculous! Came in at 7:55 to pay a bill, guess what time I got to it? 8:25! Whack!

No wonder they do not care about people's reviews. They are three star already:)) Anyway, went there to return an item and the kid at the counter "Heidi" was not much help and making excuse that I had only 14 days and I was at my 15th day of my purchase day so I nicely asked for manager, she went to the back and after a few minutes she said the manager will be with me shortly, after another 20 minutes waiting she said the manager "Mirna" is busy and it will be another 10 to 15 minutes and she mentioned that even if she ok's the return there will be a $25 restocking fee on an item I paid only $31.xx, so I was like heal to this BS, it's not even worth waiting when I waited for 30 minutes already. Asked for the regional manager name and number and they only gave me his email address, hoping that Randy who happen to be the regional manager read this review and get in touch with me to explain his manager's bad customer service behavior and hopefully I can return the item that I was a defective unit to begin with.... I wish I could give them no star, A manger who can't even talk to customer to resolve issues should not be in-charge of a store and reprseant a store for a multi-million dollars company read more

I will give this place a one star for being located in a nice plaza. This place got the worst customers services and they treat customers like we owe them. Save yourself some headaches and go somewhere else. The staffs at this location should all be fired. It's problematic when you see 5 angry customers walk out the door when you first enter. Additionally. .it's concerning to see the receptionist threat a customer. read more