I always have great service and everyone is always pleasant. I am so fortunate have AAA to do my DMV transactions. Very little wait and the people are eager to help you. I only wish you can do other things like drivers license test and renewal. read more

Okay if it were me I would give them 10 negative stars. I have been screwed over four times now by this company in a two year period. First they denied paying an accident claim for my daughter saying we had signed a waiver excluding her from the policy. Second we had a kitchen leak in February and the claim agent was rude and condescending, and didn't pay the claim fairly. Third they raised our homeowner policy deductible because of our first and only claim. Fourth they just sent me a letter saying they want to exclude our son from the auto insurance after they insured him last year and no accidents. read more

This place was crowded when I went in Fortunately i was there for the registration on one of our vehicles and I was amazed how quickly I was in and out of there All within 20 minutes Beats the DMV wait time average about 2hrs or longer on a busy day read more

Literally some of the nicest people help you here! I've never had a bad experience. Perhaps I keep coming on good days, but I appreciate the patience and friendliness of their customer service! They are all reasons I'll remain a AAA member for life! read more

Love that this office is never too crowded, they have a full staff so your wait is never Long!

I went into the auto club today to pay for my registration expecting to wait about 30 minutes. I came up to the front desk and the lady said they had an express line going and she sent me straight to it. I was greeted to a window by a cheerful young guy who knew exactly what I needed and had it done as fast as humanly possible. He asked if there was anything else I needed and gave me a AAA magazine with travel coupons, then sent me on my way. It seriously could not have been easier, and I was in and out in under 5 mins. AAA rules! read more

I am always calling in and booking travel with Mike. He will always call back when you have to leave a massage for him. I rented a car a while back and when I got there they gave me a hard time about not finding it in there system. I called Mike and he call the rental company and took care of it for me. Just want to say GREAT customer service. Thanks Mike! read more

I went to 24hr gym. Walking back to car I realized I locked keys in the car. Called AAA for help. They sent a guy but he would not help me because I didn't have my card in my hand. I told him all the info he was still a asshole. Another AAA came to McDonald's so I asked him for help. Another asshole. Hold up I'm on dialysis and have lymphoma so my memory isn't great. It's brain cancer. AAA is a piece of $%#@. If you don't have a piece of plastic and someone is in need of help you shine them off. You lucky I didn't have metal. read more

Today I had to go to fix my daughter registration and everyone was so helpful and courteous their was one particular customer rep Angela Blagmen who was so knowledgeable and patient with helping me. I so appreciated it and everything was done in a timely manner you could tell that she cares about helping people. I would highly recommend this Lancaster Branch AAA. read more

Peter is really good at insurance. I'm so glad that I have him as my agent. I can call him pretty much anytime and he'll get back to me within the next day or so. I have both of my homes and my three cars with triple AAA. No regrets. We did have experiences with others at this triple AAA location as well. We got good service from the notary who is extremely friendly. We also made travel arrangements with Triple A and that went well as well. Everyone is very helpful and trained to help their customers. Sometimes there's a line at the door but I guess that's just the way it is in the morning on Saturdays. I also like to get the license plate information from the DMV which is conveniently located within this building. read more

Wonderful! Went in for some help with my registration. Everyone here was so friendly & helpful! Problem solved and I was in and out in 10 minutes. AAA rocks! read more

I typically don't have a problem with AAA, but yesterday was horrible. It took 2 trips for someone to finally get it right, everyone looked professional but few seemed to really know what they were doing. I was shuffled to an area other than DMV/Registration where I should have been directed instead to a insurance rep who after explaining and showing proof that AAA had process the wrong VIN# on my vehicle as she was speaking on the phone to someone in DMV/Reg. area she was communicating to me what was being relayed to her. After leaving the office without resolution. I called DMV who said my reissued Registration should be available for pickup or can be mailed. I took a second trip to the office and insist that I speak to someone in DMV/Reg. area, finally when called this Rep got it right. He went directly to the file drawer and pulled out my reissued registration. Geez! read more

Frank Balcota was very dishonorable when he sold me an automobile policy. He stated that he was quoting what my rates would be with full coverage - collision, comp and liability. However, he blatantly LIED. He quoted ONLY liability. At the time I was purchasing a new car and clearly stated I needed a full coverage quote. Month after month my premiums were $100 more per month than quoted and exponentially rising every month. When I called customer service directly to have all of this explained, they stated that the day I inquired on a policy, I was signed up for liability ONLY. Then, a few WEEKS later, collision and comprehensive coverage were added almost tripling my premium. All the while THE ENTIRE TIME I was driving under the impression I was fully covered. Nope. I was taken advantage of. When I was trying to make it right/reversed due to false information, customer service refused to help me. It was very disheartening experience and I was forced to pay a cancellation fee for leaving the policy and more totaling over $300. It was a very difficult time in my life and finances where spread very thin and going toward my family's struggles. Forcing to pay this amount on top of being lied and taken advantage was proof that he and whoever oversees him DO NOT care about doing the right thing. I hope no one has to go through that kind of experience. If you want to choose AAA for your insurance go ahead. You're experience may be positive but stay away from this entire Lancaster office. read more

I really like my service with AAA. Customer service is excellent and road service great. I get three 100 free mile tows, they charge your battery and unlock your car if locked out. They are always professional. read more

Good luck getting in touch with your agent. Started a new homeowners policy and 2 months later they threaten to cancel because THEY never scheduled or told me about the home inspection!! read more

AAA service for DMV has become almost as slow, impolite and inconvenient as the actual DMV office. After waiting 25 minutes, I've realized I could probably have driven to the Santa Clarita office and get everything done quicker - even after driving 45 minutes! Avoid this office at all costs! It's worth the drive to Santa Clarita AAA. read more

I have been here three times, always a long line, and you can't make any appointment. They won't take debit or credit, and the staff last time I went were very rude, short and only seemed interested in going home for the day. I was even turned away after I had to run out to my car! read more

I love their services and their employees are reallin friendly and helpful and willing to help you with what ever they can

I have a complaint about Southern California AAA. I always thought and have been told by other insurance agents that when insurance is cancelled, a prorated refund must be based on the days of coverage. Not so with AAA. There is a penalty for cancelling. This policy is hidden in the huge written contract in small font and never mentioned by AAA agents. Have you read your detailed policy recently? Be careful of Southern California AAA. read more

Last year I got a call from AAA for an Ins quote. I decided after 29 years with another Ins Co I would switch too AAA. It was going to save me 380.00. 3 auto,1 homeowner,and 1 earthquake policy. I paid the premiums in full for 1 year. I just recieved my new premiums for 2015 and the total for the year went up 1050.00. My husband and I DID NOT put in 1 claim. We own the same cars- 2002,2005,2007 we are both retired with no children on our plan. I am furious this is a good example of the "Bait and switch" scheme and I fell for it. I asked my agent if after 1 year will my premiums go up once that got me in the door (so to speak) he said that they havent had increases for awhile now and if they did it would be small. Is 1050.00 small amount??????not to me its outrages! so now I will be calling around to get another Ins plans and drop AAA in a heartbeat. Do yourself the favor- DON'T USE AAA INS If they did it to me they will do this to you. My husband and I are rated A++ drivers! read more

My fiance and I needed new car insurance and wanted to be on the same policy since we were moving in together and had just puchased a home. I had a new lease and my fiance had an older car that was paid off and just wanted liablity on. Our agent was Ian and at first made it seem like we were getting a deal! We paid well over $400 down and our payments were $200 a month. He had told us that the $420 down was great because that way we wouldnt have to make payments November and December. With our wedding in November and the holidays we figured that would work very well for us. We also supposedly recieved a multi car discount and discount for chaniging our home insurance with them too. Mid year my fiance sold his 2006 car for a 2001 van. He was told that doing so would make our monthly higher which didnt make much sense since the car was older. We didnt get much of a discount afterall because after we found better quotes. Then he informed us if we had filled out a mileage form our rates couldve been better. Isnt this something he shouldve informed us of from the beginning??? Now, thinking we were done paying for this year, turns out we have one more payment coming up in November even after we paid all of our payments every month and on time! Not much of a deal considering we put so much down and are still paying anyway. The agent seemed concerned to help us only at the beginning when all he cared about was the money. Signatures and money. Thats all he cared about. Will not be continuing our home and car insurance here once our policy term is over and do not recommend Ian at all!!! read more