Update on my previous review. They damaged my wife's van, ripping up the front bumper…read more After leaving lots of messages with dispatch (the only number that I could find) I finally threatened to get a lawyer. They finally called me and promised to take care of it. I sent them the information they requested and... nothing. Again, they won't return messages even though I now have the boss' number. It's been more than a month since they damaged the vehicle.

A belated thank you for your assistance on Memorial Day night, when my husband was in Centralia for…read morean evening meeting. Our car (and he!) had to be transported from Centralia back home to Olympia. The folks were easy to work with. They took good care of our car--dropping the car off at the Olympia repair place and dropping my husband off at our front door after midnight. THANKS!

We had to come get our car fixed last minute from a road trip and Andre helped us out and helped us…read moreback on the road really quick and who knows where we would have ended up if it wasn't for his service and aid. Give this man a raise!!!

Late to say this but thank you Andre for saving our road trip. He was a huge help and really made…read morethe trip that could have ended early and badly, into a great memory. A++ give this guy a raise, his customer service skills and just basic goodness to fellow human beings is much appreciated.

They were prompt, courteous, professional and very easy to work with. Garrett as personable and…read moreknowledgeable. They were also the most reasonably priced, by far.

Called this morning to get a tow just to sit and wait all day long. Not Fast. communication sucks …read more I highly recommend using A Better Towing company on NW State Ave in Chehalis Wa way better company who are actually fast efficient and super friendly people. Tow Bros is a joke!!

I'm on my roadtrip and I felt something is wrong on my van. I brought my van here because the…read morereviews are great, and I'm blessed and happy that I brought my car here to get fix. People here are very accommodating, honest and well experience mechanic. Thank you very much Dave auto repair.

Dropped our truck off last fall because it was going through batteries, told Tim not to leave the…read morebattery hooked up overnight or it would drain it, BTW we had a brand new battery in it. After waiting to hear from him for about a month we stopped in to see if he had checked it out yet, he had not, but said he left it sit for a week and it had not drained the battery. After 2 more months we stopped by again after deciding we would just pick up the truck since it appeared he didn't have the time for it. It would not start so we had to charge it . Needless to say we had to purchase another new battery! If I could give him a 0 I would have. Would not recommend this company to anyone!!

"It was late, and I miscalculated how far I could get after leaving downtown Olympia. I ended up…read moreout of gas near Capitol Way with barely any shoulder space. Jett Ease Towing & Roadside treated it like a priority. The driver arrived quickly, positioned his vehicle safely behind mine, and delivered fuel without delay. He verified the type, poured carefully, and waited to ensure my engine started before leaving. What stood out most was the clarity--the exact cost was discussed beforehand, with no additional fees once finished. In a situation where anxiety could have taken over, the calm professionalism and reasonable rate made a difference."

Outstanding service! Was treated kindly and received advice on how to save money on my tow…read moresituation. Tow truck arrived on location a couple minutes early and was a smooth and simple process. When I arrived at the shop where I needed service I discovered that they didnt accept cash. The tow truck driver, DJ, drove me to my bank so I could add cash to my account and drove me back to the shop, no problem at all. Thank you! Not your average tow company, I highly recommend. -JC

my wife wrecked her car. that's enough stress all on its own. we waited long enough for the tow to…read moreshow that the officer actually called for an ETA. yeah was so long the officer call to find out WTF was up. when the tow driver showed, he wanted the key and wasn't going to say no. as far as he was concerned it wasn't going anywhere but into his storage yard. he argued about taking our car to a body shop EVEN AFTER I stated I'd just pay the bill. I spent 17 years in the towing & recovery industry (alongside being an automotive technician) and I sure hope that I never presented myself to the people I was serving like this guy did. safety chains weren't properly attached to my car. (hanging the safety chain from the outer tie rod in the steering system is WRONG) he took my credit card with a phone and didn't give me an itemized bill. also, I felt he overbilled by a half hour. I guess the only part he got right was my car at the body shop.... but as I stated, that was an argument. oh yeah, the emailed receipt wasn't well itemized. no start time, no stop time, no pickup or drop off location. I'd suggest doing business elsewhere.

Unfortunately 0 is NOT an option. This is clearly someone who has turned a hobby, into a poorly run…read morebusiness. The phone, that being a single # is NEVER answered, mailbox full, calls are not returned in a timely manner if at all. I have to wonder about Jahns actual mechanical history. Being an enthusiast about a particular vehicle, does not make a great mechanic. I have called 10x documented in my phone with 0 response. It takes a lot to piss me off, but his lackadaisical attitude, shoddy work. Will both show in final product.

Let me start off by saying that I have not used Jahn for repairs yet - but he is one very cool…read moreindividual. I was broke down in my 2004 Range Rover on westbound i90 - oveheated - waiting for AAA to show up. Jahn was driving eastbound - saw me on on the other side of the freeway - made a u turn at the next exit to drive by and see if he could help. If I hadn't been towing it to Biggs in Bellevue at that point (they had the rover 3 weeks ago for the low coolant light and said there wasn't an issue) to fix their previous work - I'd have used him. Great kudos to a guy who takes time out of his day to stop and help a stranger on the opposite side of the highway!

This place does top Quality work. , keeps you well informed throuh repair procedures... Total pros…read moreinbeveryvsince of the word

When I was involved in a front end collision accident, the first thing they said was it will take 3…read moremonths to repair because they are so busy. No exceptions. The work would only take about 3 days but we had to be willing to wait 3 months before they started. Thankfully we had another vehicle to rely on. Unfortunately, after that exceptionally long waiting period was up and they finally let me know our 2004 Honda CRV was ready for pickup, I was STUNNED when I saw the car. None of the pieces of the front end were aligned, pieces were missing, and the hood was on crooked. Some of the plastic parts were not even fully snapped into place, and were literally hanging loose. When I pointed out the problems they explained that the insurance company only authorizes after market parts so they will NEVER fit correctly. As the owner, I will have to insist my insurance company pay for Honda parts and the additional LABOR costs so they can charge for Honda parts AND all of their time doing the repairs a 2nd time in order for the pieces to fit properly. And - of course, they will have to keep it longer - we will have to wait while they order replacement parts and make time redo the repairs. This place appears to be too busy with steady insurance work to be concerned with the quality of their work. I don't know what families with only one vehicle would do without a vehicle for that long if your insurance isn't paying for a rental car. The entire experience was awful. They have months worth of work stacked up and make it very clear they don't need your business. Of course, since their business model appears to includes billing every insurance company for 2x the parts and 2x the labor on every repair they have a great racket going.