Speedy, professional and reasonable pricing. I really feel like I was a priority customer - I…read morehave used Spectrum twice once for upholstered chairs and once for a house with tons of carpet I really didn't realize there were so many stains until Nate walked me through it all. He educated me and really helped me out of a bind. I have no reservations recommending Spectrum.

Excellent service! Quick response, affordable fair pricing, timely service, friendly and…read morethoughtful. Got out an old ink stain the previous carpet cleaner couldn't. Carpets feel great under my bare feet, dried quickly and well. Walking in the house smelled great! I would definitely use him again!

Jim installed new metal dryer vent underneath my mobile. It was a bit of a challenge but he made it…read morelook easy. He's very skilled,fast and quality work. I would highly recommend his services to anyone Thanks Jim

I contacted Mark at AirTec for a recommendation for duct cleaning and he gave me Jim's contact…read moreinfo. Jim promptly returned my call and made arrangements to come and inspect the registers and provide a quote. After giving us a quote of $400 he was able to schedule the cleaning and dryer vents cleaning within the week! He was polite, professional and timely. After completing the requested service he thoroughly cleaned up his work areas. We will gladly recommend Jim at Rite Track duct cleaning to anyone in the Rogue Valley needing quality professional duct cleaning!

Rusty of ProKleen promised to finish the job in one month of remediating my kitchen from a slow…read moreleak which got under the wood floor. He failed to keep this agreement by not even being finished by 2 months. He tried convincing me that his men could"accidentally " break my 20 yr old countertop so that they could install another one to my liking. To which I replied...... "O hell no!" He, also, tried getting me to agree to removing all of the wooden flooring throughout my home instead of just a few square feet in my kitchen. "Ah, no to that, too!." So I paid him for the work done, thus far, and then fired the company. I hired an honest contractor who finished the job. And for a lot less money. The last infraction that I just found out today is that Rusty is requesting money from my insurance company for work that he did not do. And this is why the insurance company hasn't paid me after I submitted the invoice for the work, legitimately, done and paid for by me. What nerve!!! NEVER ALLOW PROKLEEN TO CROSS YOUR MIND MUCH LESS YOUR THRESHOLD when you have a water damage problem.

It's never pleasant having to write a review like this, but my conscience tells me to warn people…read more Here is the warning. In May of 2021, the septic system backup and flooded the bathroom and a nearby bedroom of a house that we were renting out. The repair area is about 300 square feet between two rooms. We hired Prokleen. They said insurance would cover the entire project and it would be likely be done within a month. It's been almost five months now and the project is still not finished. The details: initial clean up of hazardous material took about a month due to asbestos in the drywall. After the clean up, they started the rebuild. Steve, my contact, told me he would walk me through the process of choosing flooring to make sure that I did not exceed insurance coverage. I found flooring that I liked. The flooring company manager warned that it would take several weeks to arrive due to the pandemic. He urged me to have Prokleen place the order immediately. By phone and text, I informed Steve of the selected flooring and the warning. Steve said he would calculate costs and call me back. If we agreed, he would place the order immediately. I heard nothing from Steve over the next week, but the flooring company called to warn me that Prokleen had not contacted them. They were worried for our tenants. I called Steve to inquire. Steve, said they had not yet placed the order because they needed to calculate the cost of the flooring to ensure it's within my price range. Unless Prokleen uses an abacus to run calculations, the explanation fails. It's only 300 square feet! Steve promised to take care of it. I was in ill-health at the time and neck deep in work and due to exhaustion, failed to follow up with Prokleen, trusting that they would take care of it. Big mistake. Nothing from Prokleen for a month, so I called. Apparently, they had sent me an estimate by email a month prior. Why would they email without calling or texting as they had always done in the past? So much for Steve's promise to walk me through the entire process. The flooring price was $1,000 over budget. Selecting different flooring would delay the process even longer--my poor tenants! I emailed and called Steve to complain. I agreed to the flooring because there was no time to lose in the install. My tenants were living in the living room. I told Steve I wanted to talk with him about the pricing before I paid, because it seems unfair to me. Steve promised to send someone out to talk with me. No one ever came. The build-out began. About a month later, Prokleen accounts receivables called to collect $1850. The extra $850 was due to late payment. I said the fee was not fair because no one had come out to speak with me as Steve had promised. The clerk canceled the extra fees and said he would have someone call me to explain things. Never happened. A week later, I left another message asking for an explanation. Never got a call. I called again. No reply. Prokleen then hired a subcontractor. They got halfway through the build-out, then suddenly stopped without explanation. I emailed Prokleen. They said they had underestimated tand would have to order more flooring. They had under-calculated the material needed. How can you miscalculate 300 square feet? I was told that the extra material needed to complete the job would cost me an extra $850, exactly equivalent to late payment fee. I got a bill for $1,852.96 -- still no one has called to have that billing conversation. Several weeks later, I get a text saying that the material had not arrived because the flooring company had marked the order for pick-up. ProKleen refused to pick it up. I'm dumbfounded at this point. I texted them a week later--flooring had not arrived. They assured me that it would arrive in a day or two and that they would be out first thing the next week to complete the installation. The next week came and is nearly gone. It's Thursday now. No one has come. No text. No call. No email. Now here are the final three points I want to make. First, how on earth could they promise me that I was not going to be charged extra, if they can't even do the material math for 300 square foot installation? The fact that they got that estimate wrong tells me that any mistake that they make on their end, they expect ME to pay for. Second, why did they hire a subcontractor to complete the work? That surely raised their costs. Seems I'm having to pay that extra cost maybe...under the guise of miscalculation. Finally, the tenants moved out three months ago because they were tired of living in the living room and having no sink in the bathroom. We can't use the space until the build-out is complete. We are now nearly five months into the process now... So Yelpers, do you think I should pay anything extra? Would you? If you want a never ending headache and wallet-leak, I couldn't recommend a better company for the job! P.S. I'll update this review if anything of note changes. Otherwise...

They were very professional and I love the units, we had seven units installed in two of our homes,…read morealong with getting windows install installed in one of them. They were installed in 2022, today three of the units have stopped working, I'm hoping that they have excellent customer service as it is going to be a very hot weekend and I am about to have a house full of company arriving from the airport today! I will update on their customer service. Hopefully it continues to be a good experience.

This business wanted $150.00 for an estimate!!! When is told…read morethe owner I had already had a diagnostic on my system he told me that made No difference!

My Lennox fireplace needed its gas valve replaced. I contacted Smokey's. I was answered by a very…read moreknowledgeable gentleman who was very helpful while we went through a few questions. He set up an appointment and gave me a brief rundown of what to expect. I received a reminder call the day before the appointment as well as another when the serviceman was on his way. I received impeccable service. The gentlemen that showed up were very cordial and left the fireplace and its surroundings spotless. You'd never know they were there except for the fact that my family room fireplace now works like new and the logs that were originally improperly placed are now placed correctly. The price of the valve was very fair and the service visit overall was very reasonably priced. This speaks volumes to the honesty and integrity of this local business. The entire experience was exceptional and I am now a raving fan of Smokey's.

Scheduled an inspection and cleaning of our wood stove to make sure it's ready for winter. They…read moresaid it really didn't need cleaning and that everything looked good. Very knowledgeable, friendly and professional techs and office staff, and the price was very fair.

We hired this upholstery cleaner for a service in our home, and unfortunately the cleaning process…read morecaused damage to both our flooring and our couch. The damage was significant enough that the couch ultimately had to be replaced, as well as our six-month-old flooring. After the damage occurred, we were told that an insurance claim had been filed. After waiting for follow-up, we discovered that no claim had actually been submitted, and I had to contact the company's insurance carrier myself and initiate the claim to move the process forward. While the insurance claim was eventually paid, resolving this situation required a substantial amount of time and effort on our part, including obtaining professional bids and coordinating repairs and replacement. The experience was disruptive and could have been avoided with proper precautions and transparent communication. Due to the damage caused and the lack of transparent communication, I would NOT recommend using this upholstery cleaner. What started as a $300 couch cleaning resulted in a $8,000 nightmare

From the owner: Clean. Happy. Healthy…read more Thank you for considering Kleen-Masters Inc. We offer service to the residents of Grants Pass, OR. Our goal is to meet your service needs with the highest quality service. Please call us today for more information.

Service was excellent. He explained all the options available with costs and probable length of…read moreservice provided by each including cost for a new system with present rebates. I would highly recommend him for any heating and air conditioning work needed. The final bill was less than I expected, and I'm cooool again. Thanks for the great job.

From the owner: We combine full-service HVAC expertise with advanced indoor air quality solutions to deliver…read morecleaner, healthier, and more comfortable homes. As the Valley’s only NADCA accredited duct cleaning company, we go beyond basic heating and cooling by identifying hidden airflow, duct, and air quality issues that many contractors miss. From high efficiency heat pumps and system replacements to duct sealing, dryer vent cleaning, and air purification, our team focuses on long-term comfort, energy savings, and professional workmanship backed by real industry training and local experience.