I was Referred to ability by First American home warranty, they came out to assess my water heater which had been leaking. We come to find out that it was still under manufactures warranty and can be swapped out, Ability was going to charge $150 to remove the old tank, and pick up the new one. But they preferred that I did it. They instructed me to call the manufacturer when in fact they should've been contacting them to confirm the warranty and do all the foot work. Fast forward two days and I was going to move for the replacement then dispatch calls me and tells me I have additional charges of $550. Upon that I reviewed yelp and decided that I needed to go with another company because I couldn't take the risk of them damaging different areas and charging me for things that are necessary. I had them send me an invoice which was a photo of an invoice not even a professional invoice just a listed products and amounts. For me between the invoice and the reviews. I just could not move forward, I went with another company who was prompt, professional,picked up a tank and swapped it and provided a real invoice- oh and they service First American Home Warranty water heaters. read more

Ability Access Plumbing and Rooter - Could be a bit more professional - Plumbing Near Me - Ceres, California

If I could give zero I would... by far the worst experience I've had. My faucet was leaking so I made a claim with My home Warranty. They sent out Highway plumbing.. which is this companies new name. They come days later and look and say yea you need a new faucet... which I had already told them.. but ok.. they say they will contact home warranty and come back later that day or next morning. This was 8/24. They never called. Never came back. Saturday I had a missed call so I contacted him and he said since I didn't answer they would have to come back later in the week.. um ok. Hopefully Monday. Monday comes... he says he will be there later that day. Office calls and schedules for Wednesday. I ask why he said today and she said he was having car trouble. So they finally come out after a week of non stop leaking and only way I could prevent is to turn off all the water to my entire house. So they not only get me a way way smaller faucet.. they start you tubing how to install it all!! I was shocked! I started recording them to send to my husband. I knew something was wrong. He than put on the service form all these things he did which he did not. So an hour after he leaves I noticed it's leaking again. This time the dishwasher line which is in same area as others. He says he'll come back out..... he never came back.. I called office next day that said I had to contact the home warranty.... I was beyond upset. I contact home warranty and they call the plumber office and she tells them the plumber is in hospital and still needs to order part. I told the rep she was lying and they will come up with any excuse. He than told me to give them a chance and he should be back out soon. It's been a week and it's still leaking. I'm now dealing with the home warranty to have this resolved as I refuse to let these people back into my home. Also working with them to have this company removed from their contractor list. It's been nothing but a horrible experience and here I am two weeks later and my faucet is still leaking... read more

If you dont want to be ripped off dont use this company. For a small job this company charged me 480

DON'T USE THIS COMPANY. If you hear the words "Ability Access Plumbing" from your insurance provider-- ask for someone else. They are crooks. Our main line had collapsed due to some tree roots, and initially two men came out to snake the drain. They seemed friendly and knowledgeable, and explained the situation. They let us know they would have to come back out to identify where the pipe is collapsed with a camera-- and provided the cost to fix the line and run the camera. So they come out the next day, with my wife supervising this time. They run the camera--and of course, in the middle of the process, they changed the cost to three times the amount they quoted me. When my wife stated the original price-- they looked at her like she was crazy, and said they never stated that price. We're right in the middle of the process, so we feel pretty handcuffed at this point. The worse "bait and switch" we've ever experienced. Call it a little naïveté on our part... but we're first time home owners. We're learning the ins and outs of this new world, and you expect people to be honorable and honest when it comes to these sort of things. We were definitely deceived. We know better now. We paid for the camera job-- but we will be looking elsewhere for the repair work. DON'T USE THIS COMPANY. read more

My previous service visits with this company, now called Highway Plumbing & Rooter, have beed good. Based on my last service visit with this company, I was very disappointed. I called them to install a plumbing item that I purchased. When the service tech arrived, he looked like he didn't know how to install the item that I had purchased. So after a long delay of nothing happening, I agreed to purchase a different plumbing item that he recommended. I paid the $65 estimate fee and was told that when the new item is delivered, to call them back within 30 days and my estimate fee would be applied to the installationation fee. When I received the new item, I called the company, and he refused to return to install it, claiming that there was another problem. I told him that I would purchase this additional plumbing item, but he still refused to return. read more

PLEASE!!! Do not use this company. If your home warranty is first American like mine, tell them you want a different company for plumbing. Yesterday 11/15/18, a husband and wife team came to my home to repair a broken pipe under my house. They had to break through the concrete and foundation in my living room. After making a 3×2ft wide 3.5ft deep hole in my living room; the man tells me he's unable to complete the job because the concrete is too thick. He then told me my insurance is having another contractor come finish the job. This was a lie. After hours on the phone trying to figure out who is going to finish the job I was told Ability plumbing left because they were waiting on approval for further work, the job was harder than expected. I understand this happens but why lie to my face? I don't understand how a company can come into your home, cause so much damage, leave me with no water & a hole that smells of sewer water in my living room. The cherry on top.... The dumb plumber fills my trash bin with concrete & leaves it on my front lawn he also dumped all the sewer water onto my lawn. This husband and wife team is beyond unprofessional! Absolutely horrible & I strongly recommend anyone needing plumbing services avoid this company at all costs. read more

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I had a good experience with this company. I was referred by my home warranty company, Old Republic. The reviews are terrible, but I took a gamble. Because of previous reviews, and the fact that it was Friday, I wanted to make sure they were coming during the 4-6 pm window. So, I called when I was leaving work at 2:45 to confirm and tell them he could come early. He was waiting there when I arrived home at 2:55. Gil was the technician, and he was friendly, clean, and professional. He listened to what I said about the problem and went right to work. He identified my leak, coming from a corroded joint under my house, and let me know that if he had the parts in the truck he could fix it right then. He had the parts, and got to work. Overall, he was here about an hour and half, got the work done, and only requested payment for my warranty deductible. read more

Very happy with the service! We had a shower drain clog and called our home warranty company and within an hour, Lorenzo came to our house. We had a plumber come yesterday who wanted to charge us over $1000 to fix it and said he could not get it unclogged without replacing the entire section of pipe. After working at it, Lorenzo had it done and flowing just like new. We have an older home so I was concerned about possible damage but it looks great. Thanks! read more

Their low rating is no surprise. They where sent by AHS warranty and found every excuse not to do the work. I proved to AHS that they lied about the findings and still got payed. Do not let these jokers on your property!! read more

I may be the minority but Lorenzo just came in and fixed my plumbing problem with a smile. He did not question what I thought was wrong, and fixed the leak quick and easy. I was referred by my home warranty. If referred again depending on situation I would definitely allow them to do the work again. read more

I would give these clowns a negative stars if I could. I cant believe these guys are still in business. American home warranty and old republic use these #%$@ #$&%@. Had pipe burst in wall. Warranty sent this so called plumbing outfit(in 2016) to repair leak, I even opened wall for him. 3 hrs later(the owner) still unable to fix leak. 6 hrs later 2 other guys show up. He wouldn't take my advise to suck water out of pipe(smh) with my wet vac. @ the 8 hr mark, they say they got it. At this point I was so exhausted, that I left right behind them. Get home later that night, Water still leaking. Damaged my floor and cabinets. Called them and nothing filed claim with BBB(useless). The last pix is what actual plumbers can do read more

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1. Home warranty company sent them out. The home warranty gave me one price, the technician gave me another price of $90 more to fix it 'better'. Turns out that I was overcharged $90 by Ability Access Plumbing and Rooter and the home warranty company had to issue me a refund. 2.The technicians had turned off the water into the house when they were working on multiple sinks. After a couple of weeks, I found out that there was no longer running in my upstairs bathrooms, something that had been working before the plumbers came over. They refused to take responsibility for shutting it off and wanted to charge me to come out for them to turn it back on. Dishonest, twice, in one appointment. read more

We were referred by our home warranty company, who should do a better job at vetting businesses. The guys came out, did part of the work, said they would be back in 3 days to finish after it dried. They didn't show up when they were supposed to, we called, they had scheduling issues and of course did not call to let us know. So scheduled another day, they did not show again and when I called this time they stated that the scheduler had put us on the wrong day and would need to be rescheduled again. They finally showed up the 3rd time, work was completed, it was a simple project and was done satisfactorily. They really need to hire a more competent person to answer their phones and do their scheduling. read more

Working through First American Warranty...run around. Ability is now Highway Plumbing and rooting. They told first American that modifications have to be done, they would not bring up to code. If modifications are not done it won't pass inspection??? Codes?? first American will cover code violations but not modifications??? Under California municode covering existing install states as long as it is in the original install and in accordance with original design. no upgrades are needed And this company wants me to pay for a temperature pressure valve-- the valve comes with the unit. I'm in the middle of RED tape, Last install was 2008. read more

Poor Business, not honest. Plumber showed up and my tenant showed him where the leak was, he cut hole int he ceiling, then went upstairs and for some reason cut a hole in the wall there, not at all necessary. Told my tenant leak was caused by a rat, left garbage and the dead rat on the floor of the garage and said he would be back next day to finish job. Never arrived back for next day, tenant told me at 8:30 PM that he had never come back and that while he was there he was on the phone the whole time complaining to his dispatcher about the job. Called American Home Shield about the fact that he never showed back up and was rude. I was then informed that they had called and left me a voicemail, no such call. And then was told that the line was against the flue and needed to be re-routed at a cost of $575. Completely different story than what he told my tenant. Looking at the pictures my tenant sent, you can see where the line has been removed from the clip to place against the flue, whether by the tech or age, not a re-routing issue, easy fix. DON"T USE THIS COMPANY. read more

Alfredo and Sergio promise that they will come back to fix the incompatibility faucet from the stopper. It's been a week so I decided to call American shield and called their company... no luck! I'll post more photo and despite of having a new faucet, the water that comes out from that faucet was not good...I got two new faucet replaced but the stopper for both are not compatible, so now way for me to get it fix. Called again no luck ... 39 days work warranty wasn't true.. read more

We are very pleased and recommend AAPR. We ended up needing to install a ground level clean out in our 1950s built home.They were always very professional and honest with us.They worked with our warranty company and got us a good deal. read more

Ability Access Plumbing and Rooter - Plumbing Near Me - Ceres, California

So far not so good. As other customers, I was referred by American Home Shield. Plumber comes out and tells me it's not a plumbing problem it's my septic. We have septic guy come out on our own dime because warranty doesn't cover septic. Septic guy says septic is totally fine and working properly. Says plumber should have popped the septic lid if he was concerned about it. Plumber never did it. It's now April and technician never called in his diagnosis and therefore warranty company can't get another plumber out here until plumber calls in his BS diagnosis. I just want my showers to drain!! read more

This company is a joke. Home warranty sent them out to fix a broken pipe under sub floor.... raised foundation. Tech said he could not complete the job because there was mud and then tried to explain he needed a "dry environment to weld... its a complicated process" um 23 years as a haul tech I know how to Braise copper pipes nice try skip. Then he said since there was mud I needed to get a restoration company to clean it up and put fresh dirt. Are you kidding me bring fresh dirt for your lazy employee that does not want to get dirty. Your a plumber it's part of the job. So long story short just take your business else where and let this company fold and go out of business. read more

No, no, no! All these reviews are valid and I experienced same as them. Was referred my warranty company for my leaking water heater. As I thought, the water heater needed to be replaced but they also stated MANY MANY other things needed to be replaced. Everything under the sun supposedly needed to be replaced including water heater straps that looked basically brand new! I decided to go without home warranty as I was told this "project" was going to be almost $1700 and I would have to cover $500 of it. Wasn't going to happen. I used a reputable plumber that only charged me $1,000 for the whole thing and they told me Ability Access just threw on the extra "modifications" for extra money and they were scamming me. Listen to these reviews and stay away. read more

My home warranty company insisted that I use AAPR. I will keep my review short but just let me say that I had similar experiences that all the other customers who gave them a one star rating. The first time they came out AAPR gave this as his detailed analysis of my 48 year old water heater that was leaking: "makes hot water." I called Fidelity National Home Warranty after they denied my claim and insisted that another plumber come out to reassess. 2 AAPR plumbers came out and the conclusion that they came to was that I had to pay them $550 MORE than the $1185 that the home warranty was paying them! I got the last word when I insisted they pay me out and I would replace the water heater myself. I got the whole thing for $880 including a reputable plumber's installation. Do not use and do not trust them. read more

We had a leaking pipe in the wall. Technicians showed up on time, were professional and courteous and fixed the problem in less than an hour. Armando and Sergio are their names. Very happy with them and would recommend them to others. read more

Do not use this company! The technician showed up and would not fix my leaking pipe , he said there was too much water under my home and that it needed to be pumped out before he could fix it. He said he could recommend a restoration company to come out and pump it out, I declined. I called a company to come and pump the water out and the guy that showed up asked me why the plumber didn't fix it, I told him the guy said there was too much water, he said there's hardly any water under there and I could scoop it up with a cup and a bucket, I crawled under my house and it took me 15 minutes to get the very small amount of water up. I don't think the guy wanted to work that day or maybe he didn't want to get dirty. I wouldn't recommend this company to anyone!! I give them 0 stars!!! This app makes me give a star rating to post my comment, so I have to give them 1 read more

What a terrible business; you'd think with all the options for plumbing, they would at least attempt to have good customer service, but instead I had a rude technician that I ended up having to ask to leave because of how rude he was. My homeowners warranty wouldnt cover part of the problem, so I offered to just pay the cost out of pocket, but instead was told they were running behind and I would just have to reschedule. Do yourself a favor and go somewhere else. read more

We used ability because that's who was sent to us by our home warranty. It was for a leak under our house. A few trips were made to resolve the issue. (Home warranty issue) no issues at all. Totally professional all the way around, from phone calls to the technicians. Always on time and super friendly. I recommend and will call again for any plumbing issues. Thank you Ability. read more

DO NOT USE THEM. They overcharged for items that were unnecessary. They used Black Steel for water line which produced rust in the lines. They told me on the phone that they did not use the wrong kind of pipe and refused to come back out. The supervisor was supposed to call me and never did. They spoke mostly spanish when i was around, told me things needed to be replaced due to code which were unnecessary, and refused to fix the problem with the pipe they installed. Not to mention being rude over the phone. Even with photographic proof, they refuse to come out without another call from the home warranty company. Your Home Warranty Program can change you to another vendor. Insist on it! read more

EXTREMELY SHADY. This joke of a business was dispatched by my home warranty to repair a leaking toilet tank. They refused to service my commode style toilet and basically ran away. The "plumber" went to put his ladder away then just drove off. I called the company to see what the heck was going on and they put me on hold and called the "plumber" who claimed I "have an AC leak and need an appliance repair man". This is 100% false and just crazy. Also, they answer the phone as Highway Plumbing and Rooter, which does not seem to exist anywhere online. The phone number is for Ability Access Plumbing and Rooter. Overall, 0/10 do not recommend at all unless you enjoy dealing with all around shady, dishonest people. read more

I was referred to this company buy my home warranty company of fidelity these guys don't know their ass from the hole in the ground came out after waiting on them all week just to find out he misdiagnosed the problem on my water heater now who knows how long I'm going to have to wait and you're right these guys are rude now I'm going to be two weeks without any hot water don't use these guys they're not worth it wish I could change by myself another plumbing company these guys don't know what they're doing read more

Bad Company. ...They quoted me a price for a replacement water heater that included all permits and even schedule the inspector..After inspection the installation did not meet all city permit codes and they will not come back to fix the issue of a 6 inch flange. They said the city inspector was an A Hole.....WTF....Do the job right the first time...I didn't involve the coty inspector, you guys did...Now come back and do the job right... read more

Referred by our home warranty Disappointing They did not complete the work order read more

Called home warranty company at 9am with not hot water. They contacted Ability to make the repairs. Appointment made for same day between 1 and 3 PM. Alfredo showed up on time at 130 and had the thermo coupler replaced inside of 30 minutes. Courteous, friendly and knowledgeable. Great job! read more

I finally had to call my American Home scam warranty and yea two guys came out between 5 to 7 p.m more closer to 7. They told me that home warranty office is closed and they have to get ahold of them for approval and they left. About 2 minutes at my house to tell me that and next day which is today American home shield calls me to tell me my plumbing issue isnt covered and the 125 buck for them coming out for less then two minutes and not doing anything is not refundable and if id like to hire them it would be over 5 thousand i thought estimates from contractors are free but if you got American Home Shield you pay like 30 bucks a month and 125 for someone to literally just look at a dripping pipe. Scam Scam Scam im in the process of canceling home warranty after a few years of paying this is first time out and i get charged more and pipe is still leaking read more

We are VERY dissatisfied customer. As, a home owner you pay for quality companies & employee's to come out and a do a service through your home warranty. Instead, we received a technician who could NOT do his job, misdiagnosed, did NOT order our part and hung up on G&E since our hot water heater fell under their warranty. We went another week without HOT WATER for our minor children. NOT once did this company call back follow through to see if their technician did a good job or fixed the problem. $100.00 was paid to our home warranty company where this plumbing company ripping people off and NOT fixing the problem at all. What to come back out and be charged another fee for the part that was NOT even broken. 2 weeks without HOT WATER all together. I would NOT refer this company to NOBODY!! read more

Like many others on this list, I didn't really have a say as to what company I used for my issue covered by my home warranty (American Home Shield)... and I had no reason to assume that I should vet the company referred. I should have though and will not trust any company they send based on there referrals... We were told they would call to schedule within 24 hours... which they did, at hour 23... they made an appointment for 12-2 the next day and I called them at 2:30 to ask where they were and they said they'd come out at 5. They were at my house from 5-7 "fixing leaks"... they left with the valve to our furnace shut (it was open when they got there), and when the gas company came to turn on the gas the next day they called them to say the valve needed to be turned on and the "contractor" said that he wouldn't come back out. After spending an hour on the phone with the warranty company (again, AMERICAN HOME SHIELD)... they got him (the same "contractor") to come out again. He turned on the valve and left. We immediately smelled gas and called the gas company. They found a leak and shut off our gas again. Having spent another 90 minutes on the phone with the warranty company (AMERICAN HOME SHIELD), they repeatedly stated that they have to send the same contractor out and couldn't refer someone else more competent to complete the job. When the company called back to set up a time, I informed them of everything that had happened and they responded with "so, do you want to schedule to repairs or no?". A horrible company, with terrible customer service, terribly punctuality, terrible quality, and absolutely no care for the customer at all. They care about the money and the money only. I will never do business with them again, even if I have to pay out of pocket. read more

Do yourself a big favor, if you have a major or minor plumbing problem, don't call these guys. The only reason they survive is because American Home Shield uses cheap contractors. If you have an actual problem or emergency, they can't and won't help you. read more

This was my second experience with this company. In both cases got exceptional service! On time, polite, fixed the problem, even noted a secondary problem and fixed that as well, and without additional cost. I can recommend AAP without reservation. Use them, you will not be sorry! read more

SCAM COMPANY!!!! STAY FAR AWAY!!! I had this company out for water heater disaster and at the worst time possible. It was the night before my daughter's senior prom and my husband was out of country which he never does. we had no hot water. My insurance company expedited an order but it literally took this company over the 24 hour mark I was told to even contact me. I had this guy out not only did this guy show up with his teen son to translate for him but he walked in took a picture and left. He said we needed new unit. REALLY NO KIDDING. Water was leaking everywhere clearly it was broken. Even I know that. When I asked him to at least stop water from leaking everywhere so more damage doesn't happen he said there was nothing that could be done. My husband was away for work and I had no idea what is what with this stuff so all I could do is believe him. Boy was I wrong trusting them! I knew from past experiences that would they were not a good company but my insurance company made it sound like I had no choice to use them if I wanted my water heater fixed quickly. I got a call from the office saying that my insurance company covers my water heater and insulation but does not cover permits for the state or the county and those denial charges were going to be over $1000. Something just didn't sit right with me so I questioned the charges and asked for a detailed invoice to be sent to me. I just felt like something was off so I called around and got some outside companies to come and out of pocket give me estimates out of the five people that came none of them said what Ablity said I needed so I called my insurance company and asked for a second opinion when I had my second opinion come out not only was the charges only a few hundred dollars but they were able to stop the water from leaking all over my garage and prevent further damage. This company still is a horrible company and I recommend if your insurance company says you have to use them you actually don't tell them to put them on the do not send list and they cannot send this company out to your house ever whenever you need assistance. read more

Total scam working with home owners insurance to take your money! They claimed that the faucet we needed was "special" and more expensive than allowed so we agreed to pay an extra 70.00. After waiting a week for this "special" faucet they came and installed a cheap Chinese made faucet that you can buy on amazon for 68.00! American Home Shield and this company refused to refund our money. read more

I wish I could zero stars, this was the worst company I ever had the displeasure of using, my warranty company called them out for a main line blockage and they said I did not have a flush valve and it was $1200 to add one in. My son looked under the house and told them it was under there and they refused to do it. To top it off he walked into the bathroom and flushed one toilet and then proceeded to the other bathroom and my wife told him to not flush that one, he did and it backed up raw sewage into both bathtubs, and then left without cleaning it up. I called my own company who came out looked under the house and found where the main line came in, walked to the front of my house moved a little dirt and low an behold there is was. These people do not know what they are doing and hire idiots. read more

Called my home warranty company about a plumbing issue. They referred me to this company. Ability Access called me to schedule an appointment for October first 12-2. I called them at 2:15 when no one showed up. Dispatcher told me my appointment was rescheduled this morning for October 6. I asked is it normal not to let your customers know when you reschedule? His reply was "when you guys call we don't call". I asked who is you guys? I told him I'm not you guys I'm Katherine . So he places me on hold, comes back and says your husband called this morning to reschedule. Oh really! What's his name and phone number??? Because I don't have a husband, it's only me. I asked the home warranty company for a different company because I don't trust them. read more