Bald-Faced Lies (Just Another Used Car Dealer)…read more I wasted half of a day visiting Mass Auto World to see a car which had been completely misrepresented by a salesman there. Car sounded great and looked great on paper but turned out to be a beat-up rust bucket. The salesman told me before I visited that the car had no rust, when it actually had serious rust damage including frame rot. It seems that their goal is to manipulate potential customers into visiting even if that involves lying. Apparently they want bodies on the lot because some of them will bite. Of course the cost to the customer of their lies does not matter. Buyer beware. My experience is consistent with what others describe in these reviews (at least the real ones). For details, read on. I am a fan of second generation Honda CR-V's and found an interesting one (2006 Honda CR-V EX (VIN JHLRD77806C041450)) at Mass Auto World via Carfax: https://www.carfax.com/vehicle/JHLRD77806C041450 I called and spoke with a salesman who identified himself as Nick. He gained my trust by stating that he was a fellow veteran. I told Nick that I was over an hour away so needed to make sure it was a good car before I made the trip to look at it. I asked if the car had any damage other than minor scratches and dings (which would be expected on a 15-year old car). He said that it did not. I asked if the car had any rust. He said it had NO rust on the body. I specifically asked about rust underneath, and he specifically said there was NO rust. I told Nick that based on his description, I should see the car. Again, he knew I would be coming from over an hour away. After a 90 minute trip through some awful Boston traffic, I arrived at Mass Auto World. And I immediately realized that Nick had badly misrepresented the car. First, the hood of the car was deformed in a way that looked like it had been pushed in from the front and had buckled. The front of the hood on the left sat high, and the rear sat low. Recall that Nick told me there was no body damage other than minor scratches and dings. But that was trivial compared to what I found next. Continuing my walk-around, I realized that Nick had blatantly lied to me about rust on the car. First I saw that the right rear door had rust bubbling under the paint, indicating rot underneath. Then I looked under the rear of the car (see the first attached image). The rear subframe, stabilizer bar, and lower arms were badly rusted, if not rotted. The second image shows frame rot under the front of the car. And the third image shows the rotted right pinch seam (top) and a rotted unibody rail. The pinch seam was so rotted that it literally disintegrated between two of my fingers. This is particularly troubling because it indicates that soon it will be unsafe to jack up the car as specified by Honda, and soon the car will not be able to pass inspection due to loss of structural integrity (I've been there). Nick was happy to let me drive over an hour to Mass Auto World based on lies. Interestingly, he did not come out to talk with me when I arrived. He knew exactly when I would be there because I called just before I left to make sure the car was still available. And one of his coworkers walked right past me in the lot when I was the only customer there. I think that once they saw me looking under the car, they knew very well that speaking with me would not have been pleasant or profitable. I had to rearrange my entire day to make this visit happen. Even worse, it wasted over 4 hours of my time. So now comes the obligatory "We're so sorry you had a negative experience...we're trying to improve our processes...Here's a Dunkin gift car to cover your gas." I'm not interested. Instead, I would like to know from the owner: Do you employ a "reputation management" company which provides fake online reviews? Do you encourage your employees or anyone else to post fake reviews? Have you ever responded to a fake review as if it was real?

If I could give 0 stars I would. If you want to feel respected, treated with courtesy, dealt with…read morefairly and Honestly, if you value at all your own time and peace of mind, do not do business with this company. Stay as far away from them as possible. They have the worst customer service in the history of the world. Borderline criminal practices. I echo other reviewers saying they felt treated "less than" and receiving minimal almost one word replies to inquiries, or no reply at all! They sold me a car withholding it was missing a part that caused it to immediately fail inspection, then they stalled for the duration of the warranty to do the quick fix, then 30 days after the easy fix the car majorly failed in relation to that part and they kept the car for 5 weeks. The Lemon Law didn't work b/c technically the problem happened 1 day after the 90 day warranty period, but had they not deliberately delayed for the initial 60 days, the failure would have been within warranty period. And then they lied under oath during arbitration. There are no words to describe how base their people skills and values are. One cannot fathom a company in this transparent day and age operating so conspicuously poorly and staying in business! Do yourself a favor, go next door to McLaughlin Cheverolet, they are really nice people!! Or literally shop anywhere but w this company.

Decent selection (a bit small) with finance options (several) and nearby service station. I bought…read moremy car elsewhere but enjoyed the bluntness of my options and availability of vehicles.

I gave the salesman, Aziz, a deposit on a car for my granddaughter. The sale was contingent on my…read morepersonal mechanic checking out the car. Aziz was supposed to set up appointment with my mechanic and bring the car to him for the inspection. This was all supposed to be done while we were away on a short vacation. Upon our return my granddaughter was anxious to find out if the car had been checked out and looking forward to getting her first car. Aziz never contacted my mechanic and then lied to me when I asked him about it. Since I knew he lied I figured everything he told me about the car was probably a lie as well and decided to cancel the sale and told him to return my deposit which he agreed to do. Got nothing, waited weeks and finally emailed him again requesting deposit return. He stated it would be in the mail that day or the next. It's been two weeks with no contact or refund. I have the email and sales agreement to back up all of the above. Aziz is not to be trusted and anyone thinking about purchasing from Crown should run before you get further involved with these sleezy people.

This place was once a reputable business, now it is a glorified junk yard. Looked at 3-4 cars here…read moreon 12/14/22, after we drove an hour to see one listed online that apparently got sold. Every vehicle needed a jump start. All except one had major service related dash lights on. One had absolutely no power steering fluid in it. Another was full of trash. Not one looked as if it had been cleaned in any way. The older gentleman we saw at first became notably irritated when we couldn't find a particular car on the lot. They've got them packed in there like sardines. Most were covered in snow. A younger man came along after who was more willing to help. In the end, we found a much cleaner and safer vehicle two towns away on route 18 for the same price they wanted for hacked up junk.

This place will scam you. They knowingly sold me, an 18 year old kid, a salvage title truck with…read morebondo hidden all over the body. When purchasing the vehicle they lied to my face with a smile. I wouldnt be surprised if the good reviews were paid for. Do not shop here.

S & E Auto Sales and Service is great. If you own a car that is up in age, the service department…read moreis outstanding. I have a car that is a 2009 which was purchased new and is dear to me. The S & E Auto Service repaired my vehicle and the car runs like a new car. The service is exceptional, they are honest and fair and provide an excellent service. I highly recommend their services for any repair needed for a new or older vehicle.

I gave my daughter a gift certificate for a car detailing for Christmas last year. She made an…read moreappointment with S&E auto in Weymouth and took it in. They said it would be $155 and ready between 4 and 5 PM. Never called us so we had to call them. They said the car was ready and it was really dirty. OK. When she went to pick up the car, they told us it was $225. She asked why it was suddenly 50%+ more and they said "your car was really dirty". She said yeah you're probably right I have two dogs but if you're going to increase someone's price by over 50%, that's worthy of a conversation. She agreed to pay them 200 but not a penny more. They were Jerks.

Great Price Great People…read moreGreat Product Joe was honest , patient, and a man of integrity. They waited several weeks as my workers comp settlement cleared the bank. I am so happy I found this car, it is my proud & joy!

Go through the vehicles before you sell them. Then tell customers the bank requires them to take a…read morewarranty, no bank requires that. They do that so that when the customer brings the vehicles back they use the customers warranty. No out of pocket for them. They also messed up my registration and can't fix it. Communication is terrible. No customer service skills. They had my truck for almost 4 weeks when I finally got it back, I felt I deserved a full tank of gas and a detailed truck, nope. Didn't even fill it when I first picked it up and it wasn't detailed then either. I could go on but I won't

Thank you Midway for our wonderful 2022 Mercedes-Benz GLS 450! I did not expect much from this…read moreplace when I drove up, and expected even less when I walked into the showroom (which has ceiling tiles with mold and outdated decorations from every holiday in the past year). What they lack in aesthetics, they make up for by being attentive and providing great service. We met Ryan, our sales advisor , who is a nice responsive young man & was truly there to help. We ended up trading out our 2017 Mercedes GLS For much updated 2022 version, and even got it in the same color. The dealership itself is old and in much need of repair, however the kindness of Ryan and also Mike, who did financing saved the day. They remained professional throughout the entire experience. Thank you, Midway!

Best salesmen for a used car dealership. Ask for Kevin. You won't be sorry. Knowledgeable…read moreprofessional and honest. Can't find those traits everywhere

I ultimately didn't buy the car because it was overpriced, but I will say that Shane was a pleasure…read moreto work with. Straightforwardness and responsiveness are important qualities that many dealers sadly lack. Easygoing and not pushy.

Sold me a lemon. Bald tires all 4. Front differential needed to be replaced front passenger hub…read moreneeded to be replaced they said it was all good for inspection. They lie and are scum

My wife and I purchased a 2009 Saturn Vue on 2/23/18. We have enjoyed the vehicle during the time…read morein which we have had possession of it. On 2/23 it failed emission inspection due to the computer not being ready ( I was told that they put a new battety in). On 2/25 we notified Auto Country that the check engine light is on and the vehicle is jerking (90miles since purchase). I provided them with the codes from Auto Zone in case the light went off. I dropped the vehicle off on 2/26 and on 3/1 I was told that it needed a transmission part. So it took 3 days to diagnose that the transmission was the issue.I was told that I could pick it up and use it until the part came in. On 3/3 the transmission seized on us completely. I had to have it towed to my work which was close by. On Monday 3/5 Auto Country towed it back to the mechanic. On Monday Afteenoon my wife received a voice mail saying the part just came in and that our vehicle is going to be a priority. I called on Thursday to follow up and was told that it was going to be ready by Friday afternoon. I called Auto Country Friday afternoon before heading over their and they were clueless. I was told that the delay was because of the weather. Fed up, we called mechanic directly and he said that their was a vehicle in front of us and that he was starting the Saturn now and to follow up on Monday (delay was not weather related). My wife calls Auto country this morning 3/12 and was told that the owner left a note saying the vehicle was going to be ready early afternoon. Fed up again, we called mechanic again and said that they need another day. I gave Auto Country 2 stars because they are nice people (except for a couple instances in which I wont publicly post). I will update this review in 30 days. Friendliness - 3.5 Communication - 1 star Service 1 star (only offered a discount on rental of 20%)

I originally left a 5-star review a few days after purchasing my 2012 fully loaded Jeep Grand…read moreCherokee Overland. Unfortunately, the real problems didn't begin until about a month later. I've now had it less than four months and under 500 miles of driving, I've dealt with 2 wheel bearings, 2 rotors (they put "brand new" tires on it and claim to have not noticed it needed bearing and rotors), battery failure, alternator failure, electrical issues, a power module replacement, a evap sensor replacement, all four tie rods, an alignment, a 4x4 system repair, fluid flushes and replacements, and a cracked exhaust manifold. At one point the vehicle was in their possession for 11 days while they searched for a used part. All told it's about 10k worth of work for a vehicle I paid 11k for. Initially, the dealership agreed to address several major issues. Later, I was told I should expect these kinds of repairs on a used vehicle and that they had already "done me a favor" by selling it to me. We are talking cooking oil in the battery compartment, not just little, normal wear and tear. Then, after repairs that they had previously indicated were their responsibility, I was required to pay an additional $700 to get my vehicle back from them. When I said i didn't want to do that, they said the repairs had already started and I had no choice. I was told repairs would be performed through Quirk Jeep. Instead, I was informed that a dealership wouldn't do it but a friend of Mike's who worked at the dealership would perform the work. I was never provided the mechanic's name, allowed to speak with the mechanic, given documentation regarding the used replacement parts installed, or provided a written warranty beyond the non specific verbal assurances from a hostile, condescending, misogynistic Mike that I had a warranty on the work, at all. In fact, I was forced to use a male third party to attempt to resolve this because Mike and Bobby made it necessary. My experience has been frustrating, expensive, and ongoing. I am currently pursuing resolution through the Massachusetts Attorney General's Office and plan to go as far as I can to resolve this in a way that makes them hesitate to do this again to someone else, though they have been doing it for many, many years according to the other reviews I've found. It's the classic con set up. Bobby is the buddy, the good guy who only wants to help you, until he has to stand by his word and take out his wallet. Mike is the tough guy, the intimidator, the mook, the guy you don't want to deal with. My advice to anyone considering purchasing from this dealership: have any vehicle independently inspected from end to end before signing anything. Speak with local mechanics, tow truck operators, and other automotive professionals in the area (cuz if you don't, you will). Do ALL of your homework before making a purchase. I thought I did my due diligence, except the independent inspection PRIOR to signing. I knew that it had only had two owners, the second only had it for 6 mo, the cosmetic appeal of the jeep is near perfect, I trusted the lemon law (which doesn't apply to this because it's not the same problem over and over, it's a cascade of problems), I trusted Bobby's assurances that the vehicle was checked "end to end" before it was handed over to me, i had it inspected just before my 30 days were up. He knew I was in dire need due to an accident that totaled my previous car, only given three days of rentals and the need to get to work. I am also disabled so needed a vehicle that is reliable. They used my situation to knowingly sell me a dud that had been fixed up to look brand new. DON'T FALL FOR IT.

I bought a 2008 Honda Oddyssey on 10/31/18. The check engine light came on during the drive home…read more They kept 'fixing' it but the light NEVER made it past 50 miles. They kept postponing until I finally contacted the BBB in Sept of 2019!! They delayed answering the complaint until the deadline past but finally did and admitted they couldn't find the problem but REFUSE to honor the lemon law so my next step is legal action. Their own contract states if the vehicle goes back 3 times for the same issue, they take it back. Mine went 7 or 8 times. My mistake was trusting that they would honor their word. I now have a $7000 paperweight when the inspection sticker runs out in Oct of this year. I'm disgusted with the service and feel completely swindled.

What an awful place to buy a car from! Drove almost an hour to this place and arrived at 4:30pm but…read moreit was closed! even though it says that it's open till 6pm online.

Stay away!!!!!! They SUCK! Lying salesmen, ignorant and inexperienced "mechanics" This place is a…read morejoke We could also add false ads. Their entire page faulty, and NOT them. And they actually DO NOT have mechanic, They have an uncle. In the last 6 Months.. My headlights have gone out twice. The drivers side seat moves when it wants to. The AC works at "cool" for roughly 40 mins. Then slowly but SURELY it gets weaker and weather and then flows what ever TF is outside !! let me tell you! It is HOT!!!! Oh, I nearly forgot to mention that the drivers side visor came crashing down on me while I was driving. It literally landed on my lap. I was nearly killed. That cannot be repaired|! Now, there is a muffler sound coming while driving and even while stopped. Major issues. And dash lights up like a Christmas Tree. AMZ has not heard the end of me!!! This car is falling apart around me and they know it. I was forced into a loan/car that I could not afford. But if the car was decent I would suck it up, Obviously. AMZ is going down. You fucked with the wrong person

We brought in our auto for repairs Although AMZ could not fix the problem, they found and repaired…read morean issue that they did find- for no charge. Thank you Ahmed, you are the best