Amazing customer service and excellent quality repairs. Very happy with the repairs to my car! Steve and staff were extremely helpful and the experience first class! If you have auto body damage I definitely would recommend Bump City Auto Body! read more

Bump City Auto Body - Repaired rear of my car - Auto Repair Near Me - Oak Park, Illinois

Fantastic experience at Bump City in getting my car repaired. High quality work with excellent service. Steve was particularly helpful getting a quote, dealing with insurance and communicating with us. They repaired the vehicle and then cleaned the car inside and out---making it look brand new. read more

Quality work. Great customer service. Convenient location. Highly recommended. A++++++++

Alfonso kept us informed and responded quickly and thoroughly to all of our questions. He communicated directly with insurance so we didn't need to. Damage was done to the driver's side rear quarter. Not only did they repair to perfection but they fully detailed the vehicle. Our 2013 Subaru Outback now looks like it just came from the dealership showroom brand new! read more

Bump City Auto Body - Auto Repair Near Me - Oak Park, Illinois

Consistently fair and excellent service - not easy to find. We are fortunate to live close to this business but I would make a longer trip for this level of service! read more

Outstanding Work! Being involved in accident is no fun, but Steve at Bump City made it an almost pleasurable experience. High quality repair plus a thorough cleaning of the car inside and out returned it to brand new condition (really!). read more

The best place to bring your car if you have minor or major damage. First of all, great workmanship and outstanding communication. Plus a staff (Steve) who really prides themselves on taking care of their clients. Been going there for 30+ years and will go nowhere else. 5+ stars read more

Unfortunately I know them too well. Always know I can trust what they tell me. Very good work. Done when they say it will be. You can't tell when they fixed the car because it blends in so well and perfect color match. read more

I recently had Bump City repair a small dent and paint scratches after a car side-swiped the driver side of my vehicle in a hit-and-run in a parking lot. They promised they would get it fixed and repaired in one week and that they did. The car looks brand new. Great service from Bump City. They will be my go-to auto body shop from now on. read more

I hit a raccoon on the way to work and messed up the undercarriage of my car. They nailed it back in place free of charge. I will be coming back to this place no matter what kind of damage happens to my car. I haven't seen this type of customer service in a long time. Highly highly recommend! read more

On 4/30/21 my girlfriend was involved in a car accident near Austin and Garfield. She was T-boned by a 2007 suburban on the front drivers side. After collecting the police report and the other drivers insurance, i drove the car back to her home in oak park. After receiving many suggestions to call Bump City, my girlfriend called them and Keith kindly offered to come to her house and inspect the damage to avoid towing fees, because unfortunately my girlfriend has stage 2A osteosarcoma bone cancer and he didn't want to make her take an unnecessary trip on her bad leg. We really appreciated this and had high hopes for Keith. Unfortunately, when Keith got there he told her to "buy a new car" because "i can fix this, but it's just an old car with a lot of miles". My girlfriend called me upset, thinking her car was not cared about. I decided to call because as a naval mechanic and someone with a lot of auto body shop experience I had personally kept up with the maintenance as this car had been in my family since 2012 before I sold it to her. New battery, brakes, rotors, tire rods, a fresh oil change, you name it. Keith told me that "if I wanted", because it was "just an old car with a lot of miles", he would start working on a quote and have it ready by 5/3/21. He seemed more interested in working with me or her dad, not her. We never heard back, and are very disappointed with our interaction with Bump City, especially Keith. They seem to only care for big checks for insurance companies. This job woulve been a great project for an apprentice or a new mechanic. Be cautious when business with Bump City. **UPDATE: My girlfriend and I would like to thank Steve at Bump City calling and asking what went wrong and if there was anything he could do to fix the situation. He apologized and let us know that Keith is a new employe and he wanted to prevent this from happening again. Steve also put together a quote within a few hours of this review. Unfortunately, the quote was for 6700 dollars, with almost 5 grand in labor, so we will be going with someone else. Thank you Steve, for reaching out and trying to make things right. read more

They do a great job. Been there a few times. They are my go to for any body shop repairs.

Cannot recommend highly enough. Excellent service. Bang-on estimate, both dollar-wise and timing-wise. We brought our car here based on a number of recommendations from other locals after a skid-on-ice incident that damaged the bumper and driver's side quarter panel. Our car was returned to us completely fixed and lovingly detailed. I also appreciated their patience with me when I called nearly every day for an "is it ready yet?" update. I have no hesitation recommending Bump City, and would obviously go back should the need arise. read more

This is the only body shop that I know that takes pride in their work I explained to the gentlemen that this is my baby and he told me I understand he explained to me step-by-step the process what he was going to do and when I got my baby back they were very nice to me they gave me a gift and thank me and gave me also a handshake the car came out like brand-new like the day it left the showroom floor Also no dust in my 2013 Dodge Charger Daytona and They return your car like it never was at a body shop And they also wash your vehicle I am definitely going to use them in the near future and I highly recommend anybody that's reading this stop searching and this is the body shop for you . read more

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I'd only had my "new" used car for a week when I was rear ended at high speed on the Dan Ryan expressway. Having had a good experience with Bump City years ago, I didn't even shop around, I took my Honda straight to them (my insurance company said "great choice, they are wonderful" when I asked if they were an approved shop for my policy.) Although it took a while to get all the parts and repairs completed, it was worth the wait. My car looks and operates like new and the panel gaps at the tailgate are now even better than they were before! Kind, professional service and good craftsmanship. I hope I don't get hit again, but if I do I will certainly return here. read more

It was a wonderful experience, they did a great job fixing my car- quick, affordable and hassle free. I would definitely recommend this shop. Special thanks to Steve for this patience and great customer service. read more

If I could give 100 stars I would. This whole team was top notch. The person who hit me had an insurance agency who was a major pain. Bump city handled everything and the rental car. 10/10 would recommend to anyone! read more

I was pretty bummed when my old yet reliable car was rear-ended. I had heard good things about these guys and they happened to be covered by the other driver's insurance company so I decided to do the repairs through them. In all it took about two weeks to get the repairs done, most of which was tracking down parts and waiting for them to arrive (pretty typical for an older model car). The repairs are sound and the end result looks great. I was pleasantly surprised to see they washed both the interior and exterior of the car AND that they gifted me with free candy. The only complaint I had was at times it could be hard to track down an update on my repairs. However, the shop seemed to be quite busy when I was there so I think they were just juggling a lot of different customers. No big deal - the guy at the front was happy to provide me any information I needed and was fun to chat with when I had to wait while picking up my car. read more

Not that I hope to get in to a car accident anytime soon or anything, but uhm, I kind of love Bump City and would love to use them again in the future. My journey started about a month or so ago when I was rear ended on an icy morning. Everyone was fine but my car was not so lucky. I decided to wait until I was on spring break at work to have my car fixed so I could rely on CTA and called my insurance company for a list of local locations that were covered for a repair. They recommended Bump City, and since it's a step or two outside of my apartment building- that was really all I needed to hear before I was sold. Little did I know how truly AMAZING they were going to be. I just picked up my car this morning. They were kind enough to hold on to it for me an extra day because I was unable to pick it up on Friday because uhhh, baseball & alcohol. It looks incredible, like new! you can't even tell I was hit, which is saying a lot considering the ugly damage. The staff were SO friendly throughout the entire process and even were so kind as to give me CANDY, a keychain flashlight, and a bottle of paint matching my car's color for touchups upon pickup. They even cleaned the interior & exterior of my car-- not an easy feat with my car (i'm gross). I used insurance and only paid them my deductible, but all things considered I think the work was priced very reasonably. I had a similar accident about 3 or 4 years ago and I got it repaired at a body shop in Downers Grove-- it cost almost double what Bump City charged and I was so unhappy with the customer service & work provided. The only downside was that it took them about a week (5 days) to do my repairs, but they had to order some new parts for me. I think that is such a small price to pay for the kind of customer service I got. I will from now on be a returning customer to Bump City and have already started recommending them to friends and family. Also, I think I'm just gonna go back and start hanging out with their friendly staff on the reg. UPDATE: Did i jinx myself? My car got totaled roughly a month after I posted this review. Bump City is, as always, amazing in helping me throughout the process! read more

I have been using bump city for years and they never disappoint. We were rear ended twice in last 6 months and Steve made the entire process smooth and easy. The communication is great and the level of service and quality of work puts Bump City above all the rest. Any time my cars need body work I will always return them. read more

I had a minor fender bender that resulted in me needing a new bumper. This place did their banking at the bank I used to work at, and they came recommended by a co-worker. They got it done in the time they mentioned, and came in a few dollars under their estimate. They also gave me a shiny new travel coffee mug! read more

FRIENDLY TOP NOTCH CUSTOMER SERVICE! I came to bump city do to a a collision accident, the person responsible was covered through state farm and this facility is in network with them. Bump city turned my accident frown upside down. Brian was great he made it an easy process and followed up with me during the process. They hooked it up with a new bumper! And they thanked me for my service with candy, a business that thanks me for my service is doing business right. Wondering about the QUALITY , it was great the bumper matches the body color exactly . Oh and might I add the car was spic and span when it was returned to me even the tires were polished ! As much as enjoy their service I hope not to get into any other accident, but i will be referring people there that is for sure ;) . read more

With two teenage drivers, I have been a frequent client at Bump City. However this last encounter was over-the-top special I had to comment. Our car was on the edge of being totaled. Jennifer and Steve were beyond helpful taking care of everything while I dealt with injuries and insurance. They got the car towed from the pound where the cops had the car taken- Billing insurance directly. They had me call them from the pound to ensure everything was handled so I wouldn't have to go back to them. So I can say without hesitation, even when they end up not making any repairs (the car ended up being totaled), they still really care and show patience and are super helpful. When they do make repairs, they are top notch delivering on time and looking to keep costs low. When I've picked up the repaired cars, they were cleaner than when I bought them - seriously spotless. read more

From the moment that you call for an appointment, you are treated very well.THe staff is competent and caring. My car suffered a great deal of dadmage from a tree falling on it. Brian at Bump City and his talented team returned my car in perfect condition. read more

Bump City did a perfect job. In fact, the car is rather better than it was before my accident: every nick and bump was also fixed. There is little more to say. USE THEM. You will be pleased. read more

I took my 2020 VW Jetta there three weeks ago to get an estimate for paint damage on the passenger side. Steve, the owner, told me he'd have the estimate for my insurance claim in about two or three days. After almost two weeks, I called back and gave my name and the inquired about the estimate and he asked for my phone number again and stated that he would call back. Now, three weeks later, I called back and let him know that I was disappointed that he never called back. I'm disappointed because I'd read all of the good reviews on Yelp and maybe one or two negatives. Once I explained my feelings, he offered an apology and stated he was short staffed and that he should have called back like he said. I felt unhappy with that statement. I won't be taking my car there after all. read more

They did a great job repairing my car. I think they were overloaded at the time I came so it did take a bit longer for the repair with the caveat that some of that time was due to my insurance company having to come in to approve additional repairs. However, when I got my car back it was in great condition and no one would've ever known I'd gotten into a car accident. They also give a container of lemon heads as an additional service which is pretty nice. I was kind of devastated after my car accident just due to how the accident was handled by my insurance company and the ensuing aftermath, so I really appreciated the care they took with my car and the customer service. If I ever need major car repairs I'd be sure to return to them. Be sure to note that you usually have to make an appointment in advance. read more

They are very reasonable. It's much less expensive than taking to BMW dealership. I assume it would have been at least twice as much to go to a dealership. They are very honest and got the car done on time. I just think they are fantastic! I referred a couple of my friends that have BMW's to Bump City and they love them as well. read more

They always go above and beyond with their services. Very professional in all aspects. Recommed them for all dents, scratches or repairs on your autos. read more

I will NEVER go anywhere else to repair my car! For as long as I live. Today, Jessie (long blond hair who works at the front desk) absolutely turned a terrible day into an actual miracle. I had been planning on dropping my minivan off all day but was having issues with Hertz/State Farm on nailing down a minivan rental replacement. Hertz told me that they would let me rent a minivan but that I would have to Uber to Stone Park after I dropped my van off at Bump City in Oak Park. Keep in mind, I have 3 kids aged 4,3, and 1. All in car seats. With a stroller. Multiple bags. I would have to not only have to transfer everything to a rental but also to an Uber for a 40 min drive in rush hour. Jessie heard my plan and immediately got on the phone with enterprise and got me a rental minivan DELIVERED within 10 mins. She watched my kids while I installed car seats. She carried my bags to the car. She gave me water. She listened and helped without being asked. She basically went the extra mile in every way. Her kindness literally brought me to tears, I will never forget it. Thank you, Jessie. I will be a lifer at this place for sure! read more

Well, I was ABSOLUTELY blown away by Bump City's, and especially Steve's, response to my earlier review. Within 24 hours of posting the review, Steve called me back to discuss the review, apologize for the experience (which more than anything was due to some confusion related to a new employee, which was addressed), and genuinely sought feedback on what they could do better. What happened next was 100% proof that the 5 star reviews that Bump City has earned here and on other review sites is absolutely spot on. We went over the estimate given me, with Steve patiently and specifically showing me what work was needed and why. We scheduled the work, with Steve reassuring me that they could get the work done earlier than the original estimate and very much in line with Gerber's, and upon picking up my car just now, I've have a car that literally looks better than when I purchased it from the dealer earlier this year in Jan 2020!! They not only repaired the scrape, but also small nicks and chips elsewhere on the car, washed, vacuumed and buffed it and even polished the TIRES! More than anything else, Steve showed me what a high standard of quality Bump City brings to its work and how much they care for their customers. The work btw also comes with a lifetime warranty. So if you ever do have the misfortune of getting into an accident needing body work, you should feel confident that you'll be going with the best shop around if you entrust your car and business to Bump City! read more

Could not possibly be happier with my experience with Bump City! Excellent customer service, Steve and everyone there was very warm and friendly. I felt like I was being treated more like a friend than a customer. My car was done being repaired in a very reasonable amount of time, and I swear it looks better now than it did when I bought it! Its certaintly cleaner than it was when I dropped it off. Plus, the service was topped off with complimentary candies and a calendar. I've never had better all around service from any auto body shop. 10/10 would recommend to anyone. read more

Cannot say enough positive things about Steve and his team. Brought my car to them after an accident resulting in front end damage. The quote was reasonable and the repair was immaculate, as was the condition of my car when it was delivered back to me (washed and vacuumed). Thank You!!!! read more

After someone hit my brand new parked car (3 weeks old), I was in need of a new bumper. I looked at the approved area body shops and decided to go with Bump City. They were amazing. Given the fact that my car was brand new, they were able to get the new parts in a timely manner and the paint matched perfectly. No complaints from the first call to picking up my car. Their customer service is outstanding and their vehicle service is amazing. The reviews were true. Bump city is amazing! read more

I have now taken two cars to Bump City and I am impressed with how easy the team makes the repair service. They do excellent work and are very kind and professional. I'm lucky to have such a great shop blocks from the house, but I'd come here even from a distance. read more

I've used Bump City before, and they've always done a great job. This time, I brought in my VW Eos after someone rear-ended it when I was stopped at a stop light. Brian went way beyond the call of duty in dealing with the other driver's insurance company. Because the claims adjuster was so hard to reach, he spent hours on the phone getting them to approve the updated estimate and a rental car for me. He also spent hours on the phone with VW, trying to get a part needed for the repair. When it wasn't on the boat from Germany as promised, he spent more hours on the phone trying to find out when it would arrive and trying to get an extension on my rental car from the insurance company (it had been in the shop for 30 days by then). I picked up my car yesterday. It looks great, as if nothing happened. And they even gave me a box of gum drops to thank me for my business. If i need a body shop again, there's no question that I'll bring my car to Bump City. read more

Amazing service, they went above and beyond what I expected. Staff was knowledgeable and chill. Would definitely recommend this place

I was referred to Bump City by the Firestone down the street, as I had to change the license plates on my car, and the existing plates hadn't been taken off in a number of years. I had attempted to get the screws out myself, and one screw ended up just snapping off, and the other stripped out as soon as I tried to turn it. I came in to Bump City with no advance notice at 4pm on a weekday, and they immediately took a look at my car, told me to wait a few minutes, and drilled out the screw, removed the other screw, and both screws on the front plate, and swapped in my new plates and put new, galvanized, screws in. I tried to ask what I owed them, and they wouldn't take anything for it. If I ever have need of body work in the future, I know where I will be going, and where I will refer my friends! Friendly, fast, great service! read more

They did an incredible job on my truck, it looked amazing! It was better than brand new. And the customer service was excellent. I will definitely go back there and would advise anyone else to go also. read more

Awesome repairs with great customer service. I know nothing about cars or car repairs and they were totally honest with me. Waxed my car and vacuumed the inside as well! Great communication via phone and email. read more