I originally had a very frustrating experience after a technician failed to show up during the promised appointment window, and there was no communication to let me know what was happening. After I shared my experience, the owner Lance personally reached out with a sincere apology and took full responsibility for what happened. He went above and beyond to make things right by rescheduling the appointment and completing the service free of charge. While the initial experience was disappointing, I truly appreciate a business that stands behind its customers and is willing to correct its mistakes. Their professionalism, accountability, and commitment to customer satisfaction completely changed my impression. Thank you for making things right--I wouldn't hesitate to use this company again. read more

Lance just saved us! Our AC wasn't blowing cold air yesterday. After waiting a day for our home warranty referred company to contact us to schedule an appointment we couldn't take our house being 83 degrees, and increasing, any more. We were referred to Lance. He came out, fixed the problem, and was gone in under an hour. He saved us what I'm sure would have been a lot of money, a lot of time, and a lot of headaches. It was nice having someone come out to look at our unit and not tell us the entire thing needed to be replaced. We will definitely be recommending Lance for all of our friends and family. I can't express how amazing he was. read more

My air conditioner was not working properly, so I called my home warranty company. My problem was not covered. I called around and wanted an Amana A/C unit. Absolute had what I was looking for and carries all a/c brands. Lance takes care of his customers, more bang for your buck, honest and trustworthy. Small company, but good company. read more

Adding to this as Lance came out today to finish the last piece of work that needed to be done. I want to reiterate just how amazing he is- honest, hardworking and someone you can always trust! read more

I have to be a man and eat me own words. I was finally able to get ahold of Lance himself and not the google bot. He came to the house and resolved my issues beyond my satisfaction. He is the absolute professional that believes in outstanding customer service. Just a heads up if you are using Google to schedule an appointment with his company it will not make it to him. Use his main number 702-234-8067. You will not be disappointed. read more

Lance goes above and beyond. My husband and I had a problem with the air and contacted lance later in the night not expecting to hear from anyone until the morning. Not even 20 minutes later we received a call and had an appointment set up for the next day. He's fantastic at keeping us updated and finding a solution! Will always recommend him! read more

Lance was amazing! My husband contacted him at 11PM on a Friday after we came home from a night out and saw that our fan in our AC unit wasn't spinning. We were able to tell him via text what happened and he was able to give us an idea without seeing the unit. He came out the very next morning (on 4th of July weekend!!!) and was able to fix our unit. Less than 15 minutes in total and he was able to let us know what exactly happened. (I'm not sure so I won't butcher his knowledge but basically we needed new wiring) He's definitely got a repeat customer solely on his customer service! I highly recommend his services for anyone in the valley dealing with AC issues! read more

A/C Repair - Great response time, fantastic service, incredibly fair pricing & outstanding professionalism. I will use them again. It was 117°-120° outside and now we are comfortably cool again inside. Thank you for helping us! read more

Lance Koch is the best I have seen, He's definitely knowledgeable and humble, honest and very hard working and is expert In everything he does. Hey, forget all about the other companies. Absolute Air Conditioning & Heating is all you NEED. One stop shopping. And a quotes,that can't be beaten.Give Him a call and find out for yourself. You won't be disappointed Carl Cook Maintenance Technology UFC Fit 5651 Centennial Center Blvd, Las Vegas, NV 89149 725-228-7165 read more

I call Absolute Air Conditioning and they came out the next morning. They were extremely knowledgeable, explained what was wrong and exactly what needed to be replaced. They were honest and didn't give me the run around. I highly recommend their service. read more

I had gotten a rather high quote from someone that I had hired based on a commercial I had heard. They quoted me a price that seemed out of line with my unit. I contacted Absolute Air because of a friend's positive experience with them. The first quote from competitor was to replace the motor. The technician from Absolute Air said that the motor was fine and replaced a small part for a fraction of what was quoted by the other company. Their number is now in my speed-dial. read more

Our upstairs AC went out on one of the hottest days in Vegas and Absolute Air Conditioning came out that same night to take care of it. We are very happy with the friendly and professional technician who told us exactly what the issue was and proceeded to fix it within a few minutes. Thank you to Absolute AC for the late-night service and to the technician for the prompt repair and great customer service. read more

Honest. Professional. Technically Proficient. Gets the job done the first time. Absolute repaired issue during "Excessive Heat Warning" in Las Vegas when warranty company did not the first time and kept giving excuses in the long (days) follow-up response time. Lance (Owner) responded to mother's residence to fix the AC issue that the warranty company (she has faithfully paid for years) could not or may not have known how to correct. I, like a lot of people, always have doubt and worry on how an AC technician will charge during the summers here in Vegas or push for a new unit....Lance came in, corrected the unit in minimal time (knew what he was doing), and left with a very minimal bill. Never met before today but as stated earlier..honest, knowledgeable (explained in detail what he was doing) and was professional in completing the task. AC now working great thanks to Absolute....and now have to re-evaluate the need or want of the home warranty. I will recommend this business to family and friends. read more

Absolutely unacceptable. I saw the good reviews and I thought I'd give these guys a try. The 1st maintenance guy came hours late, put too large of a battery in the a/c unit, making the system shake like crazy and cracks formed on the top of it. The main guy who does the coordinating was respectful and nice about it AT FIRST and scheduled someone back out to fix it. The guy said he would replace the top of my a/c unit. I've called and texted several times since he said that with no response. I consulted a legal expert. Do not call these people, some of their techs are good but I wouldn't risk it. They should not be in business. read more

It's about to hit July in Las Vegas. This means it's going to get HOT! With the heat coming strong, we wanted to make sure our AC units were in tip top shape for our scorching 110+ degree temps. Our neighbors kindly referred us to Lance, as we were looking to have an honest, trustworthy, and knowledgeable technician complete our tune up. It can get a bit scary with inviting an unfamiliar business to your house and I wanted referrals before seeking a particular company out. Lance runs this small business, which is great. He was referred with high remarks, and I was happy to give them our business. Lance and another tech showed up right on schedule for our 6 pm appointment. I thought it was wonderful, as they easily accommodated a later appointment during the week for us. They both thoroughly cleaned and tended to our two AC units for our annual tune up. After an hour, their work was complete. He walked my husband outside to inspect their work. He showed off his work outside; he compared the voltage units to the standard set on each unit and took before and after pictures to showcase his work. After that, he came inside and tested our AC vents in the house to ensure the outtake of cold air was within the expected standard range. Lance and his teammate were very polite, competent, and efficient. Our dogs were even a bit wild while they were testing our vents inside (jumping up and down for their attention and barking) and they were very understanding with my two furry hooligans. Their pricing was beyond reasonable for the tune up. I'm confident in their quality of workmanship for our tune up, and feel like we're ready for the heat. Before our tune up was complete, we found out he also installs water softeners, too. We are planning to purchase one and call him back out to install it. Bottom line, I would whole heartedly would recommend Lance and his team for any of your AC/Heating needs. We couldn't be happier with our decision. read more

Absolute Air Conditioning & Heating - Lance Koch - air conditioning and heating service - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

Updated review: so the owner "Lance" contacted me last night while we were out to dinner and offered to send out a tech and was accountable for the experience I had. He claimed the tech took pictures of the gauges and that the tech knocked on the door prior to leaving. I'll give him the benefit of the doubt and say I missed it. Either way, from beginning to end, it's not the type of service experience I'm used to being in the industry myself. Lance also comped the service by not making me pay for the capacitor replacement. I will say that does take accountability for his business and I know how hard it is to find good people in our industry. Not so happy with quality of the services performed, but the owner seems like a fair guy. read more

Absolute Air Conditioning & Heating - Wrong capacitor left inside my unit with the cardboard box. Are you kidding me????? - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

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I am a retired rental property owner/landlord of 25 years who moved here from DALLAS 32 years ago. My previous HVAC man retired a few years ago and both my 15 y.o. GOODMAN units on the roof were acting up. I got 2 outrageously high quotes (TWELVE GRAND!) to replace them before ABSOLUTE came by and told me my units would be good for another "5 or even 10 more years". One of my units only needed a $30 switch! In my 32 years living here in VEGAS, I can tell you that you wont find a more honest, efficient or trustworthy HVAC man than LANCE with ABSOLUTE HVAC. BILL BROWN read more

Absolute Air Conditioning & Heating - My two GOODMAN roof units. - Heating & Air Conditioning/HVAC Near Me - Las Vegas, Nevada

I called this morning and Lance, the owner, was able to meet me at my condo within the hour to fix my heater. Super helpful, knowledgeable, and kind, I highly recommend using his company! read more

Services was excellent. The technician was thorough. He checked the heating system and all the heating vents. Very pleasant man.

We had our main double door fridge that stopped working... we are a small family owned pizzeria, it was a very big problem for us... lance the owner reached out at 10 pm few minutes after my request and from the next day came to fix the problem, very polite efficient knowledgeable and accommodating. The price was reasonable too fir the big repair. We are thankful and will call him from now on! read more

Lance is absolutely amazing in my 40 years in Las Vegas I have never had better service from an outside company Lance is an incredible human being ( very respectful) ) very knowledgeable with fair prices ... Great great service !!! read more

Lance came out within an hour to fix my A/C unit at 9 pm. He was so friendly and had the unit repaired in 15 minutes. Thank you so much! Saved us so much hassle, time, and money staying somewhere else for the night. 10/10. I'd recommend him any day of the week! read more

Fast, friendly, knowledgeable, and responsive! They showed up explained what was wrong and fixed it right away, all at a reasonable price! Thanks Lance! read more

Lance and his team have been doing some work in our building which is know to have issues with the main cooling towers. I have spoken to him a few times and he is always professional, knowledgeable, and happy to help. I ran into him today on the very day we were experiencing issues with our AC and he offered to come and take a look. He came to our apartment and fixed the issue in mere minutes and did not charge us because of how simple the fix was. It is not often you find professionalism with such a willingness to help someone in need. read more

Lance and his team did not disappoint! Our AC went out the day before a 4 day heat wave, I reached out another company who tried to quote nearly 3 times higher to replace only parts of our old unit, there are so many companies that take advantage of the high heat in town, Lance gave us a great deal for a new unit!! If you need AC repaired or replaced and want a fair and honest price, and quick and great service contact them!! Thank you again!! read more

Most AC companies are like dealing with shady mechanics, overcharging and adding crap you don't need. This is the most trustworthy company I've found. Fair and honest prices, quick service, and very reliable. If you've already been quoted by someone else, get a second quote here. If this is the first one you've found, look no further. read more

I got the top of the line unit from Absolute Air. Lance said it would fix the negative air pressure in the master bedroom...the issue is still there and every time I give him an opportunity to come and make good on his word, he ghosts me. Beware. read more

Our A/C wasn't blowing cold and the outside unit was making noise. Looked up a HVAC tech nearby and found Absolute. After reading nothing but great reviews, we gave a call early morning and spoke to the owner Lance. He came the same day. He was very knowledgeable and honest. He diagnosed and fixed our AC in less than a hour. I highly recommend Absolute. Thank you Lance! read more

I would recommend Absolute to everyone the owner Lance has the best customer service, he answered my call after hours and fixed our air conditioner the very next morning very quick. Also is very reasonable and competitive with his prices! read more

Life saver.Even when his phone shut down and car problems Lance showed up and saved the day! My water heater git fixed.He took the time.And saved me from having to buy a new one.Thanks Lance! read more

Cannot thank Lance and his team enough for the outstanding service. I had a previous client who had waited all day for another company to show up to fix the A/C and they were a no show. I received a call asking for a recommendation. I heard how outstanding Lance was from some neighbors and gave him a call. I explained the situation and Lance was so knowledgeable over the phone regarding the issue they were having that I knew he was the right person to refer. Lance and his team showed up on time the same day (I know same day service is not always a given, but boy were we happy), got right to the issue and made my client one happy camper. Would highly recommend. read more

If I could give 10 stars I would! Super Responsive! He fixed my AC after hours! I was desperate and Lance came through big time. Could not have been nicer or more professional! Prices are very reasonable!!! Highly recommend!! read more

I have found the unicorn of A/C companies - Absolute Air Conditioning. My A/C unit decided to call it quits a few days before July 4th. I had 6 companies provide me with estimates to replace the unit. Most companies are tied to a particular brand; Absolute is not. The owner of the company, Lance, provided suggestions and information; however, he did not pressure us into the sale of a particular system. The estimates we received from other companies did not provide a breakdown of costs; Absolute's quote did. It gave details on the cost of the A/C unit, parts/materials, and labor. Additionally, Absolute's quote for a better unit (2 stage/higher SEER) was less expensive than all of the other company's quotes. We had the new unit installed on July 6th and Lance was with his team during the entire installation process to ensure that everything went smoothly. It did and we are extremely happy with our new unit. read more

I am extremely happy with the service I received. My ac and furnace were both over 25 years old and my wife and I decided it was time to replace them. They came out and gave us a very reasonable quote, along with lots of information that helped us decide. The work was completed in one day, and everyone was very helpful and professional. i will definitely recommend them to family and friends. read more

Lance is awesome! You don't find service like this anymore. Affordable and knowledgeable which is a great combo. Will be using for the foreseeable future and telling friends and family! read more

Unreal service. Lance is the most honest technician I've ever worked with. I had a company come out who tried to charge me $400 for something Lance did for a fraction of the cost. Works amazing. I'm so happy I told the first company no and called Absolute Air Conditioning and Heating. I've gone through a few of these companies here in Vegas and this is first to not take advantage of 107 degrees and a broken AC unit. read more

I am an out-of-owner with a vacation property in Las Vegas so that alone posses challenges in finding someone to repair/replace all things water and HVAC in my condominium. It's challenging to work out all of those logistics remotely; but all went really well working with Lance K. He is so knowledgeable in his trade, reasonable with his pricing and flexible in terms of scheduling and payments and with online estimate and invoicing all went smoothly. I have 2 new hydronic heating coils in my unit, new pipes, new water-heater and filtration system. Lance installed top-notch equipment that will last for years and years to come. So nice to have fresh water running thru my property now! All the work was accomplished professionally and in 5 days exactly as he estimated and his original and very reasonable quote was adhered to exactly. So much trust was built and I give him the highest recommendation and would not hesitate to hire him again for another property. read more

Absolutely amazing service. We decided it was time for us to replace our ac units as they were both old and kept having issues. We were referred to Absolute Air Conditioning. Lance helped us pick the best units and gave us an unbeatable price. He and his crew worked for hours to make sure everything worked perfectly. Lance even came back the next day to check on the new units and make sure everything was working properly. The service was so outstanding we asked him to replace our old water heater. Again, he went above and beyond what anybody could expect. We are so impressed with the quality work and exceptional customer service we received and cannot recommend this company enough. read more