Great tech but company is price gauging. They want $200 per lb for Freon when they get it for $5/lb. That's a 3,900% markup! Yes you read that right! Feel free to google it yourself. Refrigerant - R410A The honest tech told me Google prices are more than what the techs themselves get it for. And then they want to charge you over priced labor on top of that. Quoted me $2500 for AC repair. A honest company came out and did the same thing they quoted for $600. I guess when they find out you live in south Orange County they think they should take advantage of you. read more

After 15 years with AC Cool, I had to find a new HVAC company due to poor customer service. I scheduled preventative maintenance 10 days in advance as I took the day off to have different vendors all come in on the same day for maintenance on different appliances. My appointment was scheduled for 8/14/25. That day I received a "tech on the way" text at 9:22 AM. At 10:17 AM, I was told the technician refused service because of my dog--who was locked in a fenced run on the opposite side of the house, nowhere near the work area, nor visible to the street. My cameras even showed the tech never stopped at my home, but perhaps he drove by? When I asked for another technician, I was told no and offered only to reschedule for next week. In the past Kate & Paul would have gone above and beyond to make it right. Instead, I was told; "that's just the way it is." That's fine, in this economic atmosphere, I am quick to understand when a business doesn't need me as a customer. I called another company that came the same day, charged less, and provided better service. After years of loyalty, it's disappointing to see such a decline. I won't be returning or recommending AC Cool. read more

Was referred to AC Cool through our inspector when we were purchasing our new home. Katie worked with us to get a ball park number in order to request credits to replace our system since it was entirely non-functional upon close of the new house. As soon as we had keys, Paul came over to give us a quote. We had a nearly 40 year old system int he middle of the house and wanted it moved into the attic. We also wanted a slim, quiet, and solar-future-proofed system. Paul quoted us a dual fuel (Gas, Heat-pump) system and a relocation of the systems into the attic. Made it seem like a breeze. We had 2 other company's quote, and both tried to dissuade from dual-fuel (contrary to all online research we did personally), and commented how difficult moving the system into the attic would be in our 60 year old home. AC cool came out the lowest priced, even with the mid-tier option that we chose. From the day the team showed up you could tell they enjoy their jobs, everyone had smiles on the whole time and they brought an army of installers to get our system completely installed in under 3 days. They took every precaution to protect the house, even going as far as cleaning up an oil drip in the driveway from one of their trucks. When Carrier's documentation got the instructions for wiring our dual-fuel system to our thermostat wrong, Paul was able to contact Carrier to resolve it for us so quickly. NO we are moved in and enjoying our system that we struggle to even tell if it's running because it's so quiet. AC Cool treated us like family and I know that I can rely on them to help me maintain our new system for years to come. Also, I have to throw out there, that even when one of the technicians (he shall remain nameless) tripped and fell through the ceiling above our coat closet, Paul quickly called his drywall contact, and Jose and the team quickly took care of the issue. Less than a week later and you can't even tell. read more

AC Cool - Our new slimline heat pump condenser is so quiet!!! - Heating & Air Conditioning/HVAC Near Me - Orange, California

AC Cool installed in my 60 year old house a heating and cooling system that works so well it is amazing. I had a system that was 20 plus years old that was noisy, inefficient and too big for this house. The air temperature when it was running ran was different degrees from one end of the house to the other. I had called AC Cool to fix problems and to service a few times. I was always pleased with the service and technicians. So when I decided to make the leap into new equipment I called them first. Paul ( the owner ) came out and took a lot of measurements and discussed several options, price levels, senior discount and clunker discount and financing. The next day I received in email detailed information on each option we had discussed. That was so helpful. Then I researched everything I could find on line and interviewed other contractors. AC Cool was my choice. We got a whole new system, forced air unit that was the proper size and AC unit that also was the right size included new ducting and registers. Now I am a happy camper the temperature is always the same in every room of the house. I hear no noise from the heater and when summer comes I will cool. This company has the outstanding customer service...on all levels. From Paul the owner who redesigned the whole ducting system for better air flow, to Kate the Operations Manager who really helped me a lot and Adam the Foreman and his crew who did a great job. They all were dependable, respectable, showed that they were interested in the job and doing it right to please me. read more

Excellent Services!! I got new Carrier Infinity Unit from AC Cool apprx 4 years ago. Since then, whenever there is an issue/check up, they are here very fast. Their staff. Kate is always available by phone/text and very quick in assigning technicians to my house. I highly recommend them if you need any A C unit/services. read more

Always punctual , great service technicians and wonderful people that know what they are doing.

Terrible. I had two people visit and inspect on two different days regarding a new AC system. Unfortunately, I never received a quote. I reached out to Kate a few weeks later. I was told she would "look into it right away." It's been two motns and still nothing; I guess AC Cool does not like money. Stay away, they will waste your time! read more

Our power bill recently doubled and we suspected the AC was short cycling due to the sound of it turning on and off constantly. I read reviews online and found this company. Called their amazing customer service line and got someone out the same day. Our technician (Jeffrey) was super friendly and thorough. He took his time looking at every part of our HVAC system. The verdict- nothing is wrong with our AC. This was a HUGE sigh of relief. What's even better than that? AC Cool didn't invent a problem to solve. They didn't pretend something was wrong to make a sale. They didn't try to upsell us in any way, they even encouraged us to use our warranty if we needed to. Jeffrey reassured us that the sound we were hearing was nothing to be concerned about. As a woman, it's hard to find service workers that won't upsell you purely based on the fact that you might not be as knowledgeable as a man. I was never made to feel like I didn't know what I was talking about, or just inferior in any way. Thank you so much AC Cool. I'm so happy about this service that I'm posting a review both here and on Google. Anyone looking for a trustworthy company should know about AC Cool's services. If something ever does arise with our AC (or anyone else we know's) we will be going to you first! read more

Paul and his terrific staff at AC Cool Orange really came to our rescue today! Our AC in our casita stopped working and in the height of these hot summer days, Paul found the time to come and diagnose our problem and he then scheduled us into their busy schedule to come and fix the AC problem today. Paul knew that we had guests coming to stay with us starting this afternoon and his guys came early to fix the problem and they left our casita as clean as it had been before their arrival. AC Cool had previously installed the HVAC system in the house that we bought last year and we trusted them completely to do an excellent job for us again in the casita. They exceeded our expectations once again! read more

This company is simply that honest and amazing. I want to take a little time out to thank Kate for taking my call 3 weeks ago, even though I did not fully need their service yet... she was very patient in listening to my neighbor's AC problem (making loud whistling noise) and was able to speak with their technician and call me back with some recommended solutions. I felt a lot of folks would have rushed you off the call the minute you start to ask more than 3 questions. Luckily they owned the responsibility and got that replaced, or else I would have paid half to get that fixed for them. Till this day I appreciate the installation they did for us (3 yrs ago) and was super honest with their pricing and showed up on time getting the job done right and fast. This is what you call a true professional AC company when they get it done right the FIRST time and not have to start their sentence with "BUT, AHm, maybe or sorta... blah blah excuses". Keep up the honest work (not a lot around anymore) and I always mention your name to the neighbors if they need some sort of AC service... trust me! read more

Scam- they try and tell you that you need a new device every time they come out and charge 3x the cost and then that device either fails or it is not what was needed and the ac unit was working fine beforehand. Such a scam- don't use read more

Excellent customer service during scheduling, and the technician was very friendly and knowledgeable. Fixed the issue (clogged primary drain) in less than 15 minutes and didn't charge me an arm an a leg. I've used AC Cool before and had the same positive experience with high level of expertise, quality of work, and customer service. Everyone is friendly and helpful and they get the job done quickly, correctly, and for a reasonable cost. Highly recommend!! read more

This updated review is a response to the businesses response to my first review, which you will need to read for this to make sense: It is possible that you might have me mixed up with another person. I am happy to post our complete conversation on here if it helps. Just let me know. My system was not installed by a friend, and I never mentioned anything that would indicate that it was. The system was installed by an HVAC contractor that is further away from our area and was, at the time, unable to make it to install the controlling thermostat. Nothing else needed to be installed or connected. The system was complete, except for the thermostat. It seemed prudent to reach out to a local company that is the service wing of Carrier. The company Carrier does not handle customer support directly and relies on its network of authorized installers for that, which is why I reached out to you. The model number for the furnace that I shared with you and provided a direct link to is 59MN7B060C17--14 https://www.carrierenterprise.com/carrier-infinity-97-afue-60000-btuh-modulating-4-way-multipoise-ecm-gas-furnace-59mn7b060c17-14 My entire system was installed on 10/23/2019 and qualified for SCAQMD low NOX standards at that time, even though it has little to do with what I inquired to your company about: installing a thermostat and NIM controller. I also provided to you the information based on my consultation with a Carrier expert of 30+ years that a NIM controller would be needed for my system in addition to the controlling thermostat because the AC condenser was a non-controlling 2-stage, and you mistakenly replied telling me that a NIM controller was not needed and that it's good to not listen to "buzz on the internet." Hoping you were correct, which would have saved me a lot of money, I asked that you provide me information on why a NIM controller would not be needed, and pointed you to Carrier technician training videos stating otherwise. Rather than simply saying, "oh, I guess I was mistaken. We'll need to learn more about that, and will get back to you on an estimate and date when we can come check out your system," you responded saying that you were not interested in working on my system, listing: 1. The combination of equipment (Infinity furnace and Performance condenser) are not a combination you would recommend (they work perfectly well together and are compatible). 2. That my furnace might not be compliant with SCAQMD (it certainly is based on the installation date, but even if it were not, it is a red herring to the service I contacted you about: installing a controlling thermostat. You ended with telling me, "You might consult the Carrier website to find another local factory dealer who can guide you to the best options and get your system up and running but we never do start up on equipment we don't install and the boss man is not comfortable with completing it for all of those reasons." You clearly recognized by that reply that the Carrier customer needs to consult the Carrier website to find a local factory dealer. But when you, as my local factory dealer, arbitrarily choose not to do the work because maybe there are less complicated, higher paying jobs for you, it leaves me as the Carrier customer high and dry trying to figure things out on my own. Hopefully that makes sense and you can see it from the customer perspective. I needed your help, and you told me to find another authorized Carrier installer. ____________________ 7/16/2021 Previous Review: AC Cool responded quickly to my initial inquiry and was kind in communication, but was uninterested in installing a new controlling thermostat and network interface card for my virtually new Carrier system. I was told by the person who responds to yelp inquiries that if they did not do the initial install, they do not work on the system. Keep that in mind if you are looking for a Carrier approved company to come work on your system, you might want to reach out to another option on the Carrier website list. ____________________ read more

We had a very antiquated HVAC system in the new home we recently bought. We knew we had to replace it, and we had wanted to move the system up into our attic. Another company that we interviewed said they could do it. However, when Paul from AC Cool came and took a good look at our attic and where all of our vents were, he told us that it would not be a smart decision to put our HVAC in the attic and he gave us solid, factual reasons why not. Paul took the time to explain everything to us and we appreciated his knowledge and his looking out for what would work best for our home, rather than what would put more money into his pockets. Paul and his team were very professional and friendly and clean with their work. We felt extremely lucky to have found AC Cool and to have had them do our HVAC system remodel. Paul suggested options to us that made our system more updated and quiet and he was able to move our condenser from where it was easily seen from our living room window to the side of our house where it is no longer visible. Paul, Kate and other installers made our HVAC replacement effortless and we would highly recommend AC Cool to anyone needing their HVAC updated or replaced! read more

We realized that our heater hadn't been inspected in a couple of years, so made an appointment. Jeff came out and discovered a potential problem, he turned the gas supply off and said it was time to replace our 33 year old heater. We received their proposal and agreed it was time. Katie called and we worked out an installation time that was dependent on availability of the replacement. It was a delay, but they kept us apprised of the progress. Finally installed yesterday and the crew was on time, very clean and friendly. Glad to have heat again. We have used AC Cool for many years and will continue to do so. read more

AC Cool is an outstanding company. Katie and Bill have high integrity, are very knowledgeable of the business and are focused on service and building a relationship with you. We replaced our entire HVAC system and throughout the process they were low pressure, provided sound guidance and followed up with all commitments, plus were very professional and pleasant to interact with. I plan to continue using AC Cool for future maintenance and I highly recommend them. read more

This has been the best customer service I experienced in the last 5 years! Being older and a widow, I have been overcharged and paid for unneeded repairs many times from the big companies. The minute I spoke to Kate I knew I called the right AC company. She if direct, honest and very detailed. This family owned business has earned my respect. Bill Crews showed up on time, has excellent communication skills and never tried to sell me anything. He went up 2 stories in the heat and never complained once. I didn't have to replace anything, my AC is working properly, I just have Old windows and doors that don't hold in the air tightly so it has to work harder. He was honest and explained how the system works. Highly suggest you call them first before anyone else! Hats off the owner for having such an amazing crew. Doreen Reyes Anaheim, Ca read more

Paul and his AC Cool team delivered! We have a 2 story home and Paul worked to create a split system in order to cool one floor and concentrate on specific zones. Paul strategically places vents to maximize the air flow in each room. The Carrier new heat and air is quiet, quick and cools fast! Such a difference from the loud attic fan we had before. The house is quiet, cool, comfortable and with our solar panels generating electricity, our electric bill is very minimal. THANK YOU, Paul! I should have called you sooner. read more

Our AC condenser suddenly went out on a Friday, of course during a hot stretch of days. I called a few places that couldn't come out for several days, but a highly rated company was able to come out that evening. After a long assessment they told me I needed to replace everything as there were several problems, and it would be $8000 (this is a 7 year old unit). After a good cry and a chat with my father-in-law, I called AC Cool at his recommendation. They were able to come out Monday, and upon inspection rats ran out of the unit. They had chewed up the wiring. We were also a little low on refrigerant. They did the repairs right away. Total cost: under 500!! I will use and recommend AC Cool forever to everyone! Thank you for being honest and not taking advantage of people. read more

Had my AC replaced by this company 6 yrs ago. Lost cooling over the very hot weekend & since i hsd a 10yr parts 5yr labor warranty called them to service my unit. Bill, service tech, arrived on time. Checked the unit & told me i needed dual run cap ($13 @ Amazon) & cost would be $389. Showed my paperwork for parts warranty of 10yr & he said my cost would by $199. So they charge $190 for the $13 part....or just pick numbers from the air!! $199 for a service call is outrageous. read more

Super quick response to my initial call. Specially when we were having the heatwave and no one wanted to work on the heat. They came replace a motherboard on my inside units and diagnose the outside conditioner. They advise several options which led us to make a decision to replace because the age of the air conditioner. The company owner worked with my husband and we got an amazing deal. Highly recommend this company. read more

AC Cool did not stand behind their work. They missed a Freon leak which required me to fill it twice and cost an additional $1000. I asked them to come back, and if they found a leak, I would be happy to pay for the repair but hoped they would work with me on the Freon re-charge since they missed it initially. They said no, and wouldn't even waive the service call. The second HVAC repair company immediately found the leak and RE-filled it. It's important to honor your work AC Cool. read more

We got a full new HVAC system from AC Cool 3yrs ago. Paul was great to work with and did a nice job. It's been a worry free 3yrs....until our system stopped pushing cool air yesterday afternoon on Labor Day weekend!!! It was the hottest day of the year in a record breaking heatwave. It was 87 indoors. Needless to say it was a miserable sleepless night for my entire family. We called Paul in the morning and despite his full schedule, he promised to try and squeeze us in the same day. Paul was at my house by early afternoon and brought the part along with to fix the issue. His calculated guess and experience was spot on!! He replaced the part that was under warranty and had the AC up and running in less than 10 minutes. I'm so grateful and relieved. System has been running for the past few hours now. Seems to be working fine and inside temps are dropping again. God willing we'll have a cool, comfortable and restful night of sleep. read more

UPDATE: yes this is the right company I am posting a review on, AC Cool in Orange County. I made this account when I was in LA but just didn't update my address. Bad business practices. Promised permit would come in the mail and it never did. Also had inspection from one of their guys and later, after the rainy season, there were water stains in two rooms and eventually a large crack in the ceiling in one. Got someone else to look and they said it was weird that it was left like that so the water could come straight through. Very disappointed. Will have to get the ceiling fixed. read more

AC Cool - Heating & Air Conditioning/HVAC Near Me - Orange, California

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AC cool company is a reliable company. Bill crew at AC cool came to my client home and repaired the AC . He repaired leaking inside of the condensing unit. Also repaired the leak and pressured the system. He is honest and great repair skills! He also did all other extra repairs . My client and I was pleased with his work. read more

AC Cool replaced my entire HVAC system last January. I received quotes from multiple companies, and AC Cool gave me multiple options and pricing based on my specific needs (sq ft, # of floors/bedrooms, etc). They were by far the best option and value. As an educator, they valued my budget, time and schedule and were great to work with for a full HVAC replacement. read more

My AC evaporator unit was leaking so I contacted 4 companies on Yelp for help. This was on a Sunday when everyone was closed, but Paul with AC Cool was the first to contact me and actually schedule an appointment for the next day. His technician Carlos showed up on time (even a little early which was awesome) and quickly diagnosed the problem (clogged pvc drain lines). I cannot say enough good things about Carlos. He was on time, courteous, explained everything that needed to be done, cleaned up after himself, and best of all, fixed the problem. We are now enjoying a cool house once again and the family is happy. Oh yeah, forgot to mention that the cost to fix was very reasonable! I'll be calling them back and asking for Carlos if anything else goes wrong with my AC in the future. read more

Our heater wasn't working properly and Jeff came out and quickly diagnosed it as the Nest thermostat not set up correctly. He was in and out in 20 minutes, extremely helpful and friendly. We will be using AC Cool for any of our future HVAC needs! read more

These guys win. My compressor went out on a hot day in September. I had no less than eight companies come out and give quotes. I had a lot of passable companies; some incompetent ones; and a few awful ones. I put those companies through every test I could think of: technical ability, responsiveness, promptness and service-mindedness. Ultimately, I went with John Moses and his team at AC Cool. They showed up on time, they were smart, and they completed the project on budget. The installation was clean, smart and the installers were nice people; John was very patient in explaining my options and in coming up with a good installation plan. That would have been enough for a four-star review. The five-star kicker, though, is as follows: When AC Cool found that they overcharged me by $79, they amended their invoice and sent me a check of their own accord. Such honesty is vastly underrated in modern times. Congratulations AC Cool, you have a customer and a reference for life. read more

AC Cool gets 6 Stars but Yelp limits me to 5 and I am certain they have plenty of qualified installers but one stands out for me - Rob Timberman. He came on site and assessed my existing HVAC system from the existing equipment installed to the ducting in the garage and attic. He asked me what issues we had and I told him the biggest issue was our Master Bedroom was darn COLD in the winter and darn HOT in late summer. The master is the furthest room from the furnace and on the east side of our house (no sun in late PM) and on the second story. Rob suggested a very efficient 17 seer, 4 ton, Carrier solution with his air flow balancing strategy and it worked. The two other HVAC contractors proposed higher capacity solutions and relocation from my existing garage location to my attic. Rob literally saved me $1,000's of dollars and I have a great result. The owner Paul came onsite for our installation and personally installed the new Ecobee smart thermostat with Alexa integration and mobile phone app to control the system remotely if needed. Paul was very conscientious about informing me of the Carrier, SQAMD and So Cal Gas rebates and how to apply which netted me a credit over $1,000. Do yourself a favor and ask AC Cool out for an onsite visit to assess your heating and AC needs. read more

I, like so many other so cal residents, turned my AC unit on for the first time in months, this week during the heat spell; and much to dismay, it was blowing hot air. After calling several companies, I received a call back from the office of AC cool, within an hour of leaving a message. The woman I spoke with was helpful and good natured, with an excellent sense of humor. Despite being incredibly busy, she was able to get me an appointment that day; this was related to my location. I appreciate that she was helpful and worked with me, despite being booked. The fact that I could be squeezed in indicated to me, that the company values their clients time, thus doesn't overbook their technicians. The tech arrived on time and was also helpful, courteous, efficient and funny. The pricing seems reasonable and they even had a yelp deal!! Fast, friendly service, even on one of their busiest day... with a discount...why would you go anywhere else? Heather Balog read more

AC Cool is one of the most professional companies I have worked with. From setting up an appointment for a quote to replacing my HVAC and Furnace, to completing the job, I was met with nothin but the utmost professionalism. Their price was fair, the crew showed up on time, worked dilligently, was professional and cleaned up after they were done. My new HVAC system is so much better! It makes my old system seem like just a regular fan in comparison. I would highly recommend going with AC Cool. read more

They came out to tune up my HVAC system heater and AC and the technician was knowledgeable and friendly and spent over an hour giving us a great yearly tune up! I will have them back again no question! read more

Long overdue review. I had been told by Service Champions that I needed a new heating unit. AC Cool checked my unit, replaced a defective part, and I was on my way, with heat and comfort. Service was prompt, price was fair, and they were honest!!! I highly recommend AC Cool and will use the every time the need arises. read more

We had a known freon leak that our regular AC HVAC company could not figure out and they told us to call them back when the weather was cooler to do an Isolation test. We called another trusted company who used a sealant and said that will sometimes do the trick but it did not. So we searched high and low for a company that had success with finding freon leaks efficiently. I liked their detailed web site information about successfully detecting leaks. AC Cool was excellent from the first interaction with the front office to the appointment with the technician. Bill was extremely knowledgeable and found the problem in less than five minutes! (Could hardly believe the two other companies could not diagnose the problem that was in plain view had they just looked around a bit more!) He replaced the rusted out device that was leaking and refilled the freon and we were on our way. If I could give them more stars, I would!! read more

This is a few months overdue, but I did still want to write a review. A/C Cool is top rate in all respects. The office manager, Katie is SO nice and extremely competent! My family has used A/C Cool for maintenance service for many years and we are all very satisfied. In November, I purchased a new home. It needed a new HVAC system and once again, A/C Cool provided the service and again all is well. I would recommend A/C Cool for ANY HVAC service. Thank you all for wonderful service and for a job well down on the new house! Many thanks, Kathy White read more

The entire process from initial inspection through installation and balancing was excellent. The team at AC Cool was thorough and professional. They worked with existing elements of my HVAC system where possible and upgraded replaced what was necessary to provide my family with a fantastic, affordable air conditioning system. I couldn't be happier and would recommend them without hesitation to anyone who asks. read more

Wow! I highly recommend AC Cool. I called and within 24 hours I had a technician at my house. He arrived on time! He took extra time to explain each step and the process. The quote was very reasonable for the work and was fully explained. AC Cool is obviously highly motivated toward providing first class service. I feel very thankful for the peace of mind that for any future issues, we now have a company we can count on. So wonderful to have found a honest, fair, knowledgeable and experience company. Thank you AC Cool team! read more

He's fixed both my furnace motor and AC and did great job both times. He always shows up when he says he will, is clear about pricing before starting the work, and is suggests options depending on my needs. read more

This review should have been written a year ago. In June of 2019 my air-conditioning was blowing hot air. Several companies looked at my system and said I needed a new one with the cost of 8000$ more or less. I contacted AC cool and their technician I believe his name was Jeff showed up and he took one look and he goes I am 99% sure the problem is and he did a A test and it says you don't need to replace your system and all you need is a new coil and he even told me the story of the coil problem that was furnished by carrier air-conditioning. He replace the coil for under $2500 and my air-conditioning has been working fabulously for two summers now. I strongly recommend using this company! read more