The dealership was alright. The car they sold me was not. The Focus is an absolute miserable piece of garbage. It starting shaking after 10,000 miles and had transmission problems the whole time I owned the car. Would have been nice to know that before I bought but of course the dealer didn't disclose. I got rid of it before it was even paid for because I hated it so badly and got pennies on the dollar because the transmission was so horrible. Don't buy Ford's, ever read more

Dealer was great and knowledgeable. Just showed the car really though and rode on test drive. The fincance and deal portion was terrible. They added so many extra costs in on top of their "internet price". Glad I did a line item add up and numbers totally didn't match. They will pull one over on you if you aren't checking their math. When I walked from the deal they knew it and l didn't have the spine to make it right read more

Great service Eric did a great job. My dad's also got a car from here and they took good care of me and him 5/5 stars read more

Academy Ford - Got a new car today love it great service can't wait to drive it - Car Dealers Near Me - Laurel, Maryland

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I recently purchased the new Ford mustang Mach E. My car is almost always parked in an indoor garage, hand washed at least once a week and kept in perfect condition and always clean. Ford recently issued two safety recalls for my car, which is less than a year old. I brought the car into Academy Ford, a certified Ford dealership and body shop, to complete the two safety recalls on my Mach E. In total, it took over four weeks for Academy Ford to complete this service, which off the bat is already an unreasonable amount of time, given the limited extent of work that was required. One of the reasons it took Academy Ford so long was in part due to the 3rd party body shop that Ford contracted to complete these recalls. While servicing my vehicle they shattered my windshield. When Academy Ford finally completed the safety recalls and I returned to pick up my car, more than a month later, my car was a mess and absolutely filthy. Despite dropping off my car spotless, and the several requests I made to Academy Ford to keep the car in the condition that I gave it to them in, and to keep it parked inside, the exterior was entirely covered in dirt, debris, and salt. To make matters worse, I found several of my personal belongings, which I store in various internal compartments, such as my sunglasses, registration, etc., thrown into the passenger seat and a car cleaner spray bottle that I keep in the trunk of the car missing. To say the least, my car was clearly not taken care of. As soon as I got home and hand washed my car, I noticed several paint chips in the hood. I immediately grew concerned and proceeded to inspect the rest of my car, since when I originally dropped my car off at Academy Ford there was not a scratch on it. I then proceeded to find several scratches, approximately 6-8, around the exterior panels of my car stretching from the right, rear wheel housing liner, along the back bumper and trunk, and all the way around to the left, rear driver side door. I immediately documented the damage and called Academy Ford. They asked me to bring my car back in so that they may assess and repair the damage. I quickly drove my car back to the dealership where we inspected the car together and identified all the damage. Academy Ford quickly blamed the third-party body shop they used to complete the two safety recalls, and proceeded to have them come pickup the car again to repair the damage. This body shop kept my car for nearly two weeks while they attempted to wash, wax, and then "buff" out the scratches and paint chips, but failed to actually repair any of the marks. They then returned the car back to the dealership, clean, but with no resolution and informing Academy Ford that they are done and will not be taking any further action to repair my car. At that point, Academy Ford then kept my car and attempted to "touch-up" the scratches and paint chips themselves. Nearly two weeks later, I was then able to return to the dealership, where I found that a majority of the scratches were gone, however, two or three still remained in the exterior panels of my car and the paint chips in the hood were still present. At this point Academy Ford then proceeded to reverse their stance, and indirectly blame me for the paint chips, citing that the damage was the result of flying pebbles or rocks from driving on either of Maryland's two most popular highways, I-95 and I-695. Furthermore, they then started to falsely claim that, "it was impossible to tell if this damage was present when I originally dropped my car off because the car was dirty." I regularly clean my Mustang Mach-E. The only food I allow in the car is water and I am the only driver. I take pristine care of my new car and make a point to keep it in the best condition possible. All of this means that I would have almost certainly noticed any defects or damage to the vehicle prior to this service appointment; but not only did I not see any damage when dropping my car off at the dealership, but Academy Ford also failed to note any damage upon accepting possession of the car. Academy Ford failed to take any further actions to resolve the damage that my Mach-E incurred while in their possession. Not only has Academy Ford acted unethically and of the lowest professional standards, but they have also now made me regret ever buying a Ford in the first place. I used to think Ford was a highly reputable, dependable brand, but any auto-maker willing to go into business with a dealership such as Academy Ford and allow them to use their name, makes me doubt the entire Ford name. I will never again buy a Ford and NOBODY, NOBODY should use the Academy Ford dealership for any goods or services. You can't trust what they will sell you or the work that they will do. read more

Even during a pandemic they're still trying as hard as they can to wheel and deal. They treat you like absolute garbage once they have an inkling you're going to buy the car to try and whittle away your self-esteem, and bully you into purchasing a car. The entire experience was cringe and hit every single trope. From the GM being a douche, to sales reps showing off their new golf club sets in the showroom. I tried to make it as quick and painless as possible, get in, get out, but for weeks after the sale they kept pestering me for things that they forgot or were too lazy to do themselves. The absolute lack of respect, professionalism, etc. do yourself a favor and go elsewhere. On the other hand, they should win an award in innovation for discovering new ways to make one of the worst experiences you can have, even worse. read more

I called ahead to see if they had the kind of tires I wanted. They assured me they did and told me to come and that I could get them put on right away. I get there and the guy tells me it will be about 2 hours. That sucks but I sit and wait patiently for 2 hours... He then comes to tell me they don't have the tires in stock. Seriously??? Not only did they give me false information but they wasted 3 hours of my day off AND didn't even apologize. read more

Beware Academy Ford service department! Took our Windstar here for a standard recall procedure, oil change and tire rotation. We've been lucky that Academy Ford's errors have only cost us several hours trouble and about $100 in repairs (from a competent garage) so far--it could have been much worse! Their technicians screwed up the steering during the tire rotation and we brought it back for alignment the very next day. Days later we discovered that they had also broken off a stud on one wheel during the rotation. Apparently, when they hammered out the remnant of the stud, they assumed that it fell on the floor. However, it fell down inside the wheel where it rattled around for days, occasionally catching between moving parts and making a terrifying grinding noise as it gradually damaged the self-adjuster. It could have caused the wheel to lock while driving, causing a very dangerous situation, perhaps an accident, not to mention much more damage. We took it to a competent garage where the damage was found. I've been told that dealership technicians earn much lower rates for doing recalls, and perhaps the same holds true for discount work such as "The Works," Academy's $40 oil change and tire rotation special. Beware.... On the positive side, the waiting room is comfortable. read more

Dropped off my truck for their "the works" (it includes checking the brakes) service, they called back a couple hours later to come pick it up. When I arrived, the guy went and got my truck. While I'm waiting for him bring my truck around I see the paper work says my brakes are in the red and needs to be immediately replaced. I brought it to the guys attention and he said I should get them replaced next time I get an oil change. What? That's why I brought it in, in the first place! The next day my brakes (which had only a minor occasional squeak) now sounded like I was dragging trash cans behind me. Wtf did they do?!? Made an appointment the next day at firestone to get new brakes. read more

I took my truck in for an oil change and also another issue I was having. Al was the service person who assisted me. I was very satisfied with the results and also how helpful Al was. Great customer service. read more

I had a great experience here working with Alex and Eric. They happened to have a pretty rare type of car that I was searching for (c-max) at the right price point. They both made sure I understood the car well, as well as every step of the financing process. Thanks for the clarity and assistance, love the car. read more

My boyfriend and I brought his Fusion in for an oil change. An hour later they had stripped the oil pan screw (an estimated $585 fix) and told us there were a whole bunch of other issues with the car. My boyfriend's father is a ford mechanic in Pennsylvania and told us to put an expanding plug in it, fill it with oil and get it out of here as fast as we can. Never coming back again. read more

BAIT AND SWITCH I found a car on there website that fit my needs at good price. So, I called to see if it was sold and details about the "internet price". The salesman said it was still available but could not answer about the price. I was transferred to Malcolm who confirm the price included rebates I did not qualify for. The first price quoted was $6000 higher (internet discount was $8863) than the internet price. After I let my displeasure known, I was given a slightly better offer. I called back the next day to confirm it was still available, before leaving for the dealership. I was told it was, they took my phone number to hold it and said it would be ready for me. So, after an 1.5 hour drive in Friday rush hour traffic, I was told it was NOT available. It was a loaner car and would not be back until Monday. By Saturday evening, the car no longer showed up on the website. read more

I took my car to Darcars in Lanham, MD and the price to fix the same issue ended up being $3,250 vs $6,500 from Academy Ford, eeks. My issue was a Hydraulic Control Unit (HCU) on a 2008 Ford Escape Hybrid. Updates: Academy Ford mechanics stated that they can only use the new part (which alone cost around $3600-$4200). However, other mechanics will be willing to search for used parts or to reprogramme the Hydraulic Control Unit in a 2008 Ford Escape Hybrid. You just have to inquire with other dealers service departments. Academy Ford sent me an E-mail stating that the price comparison is hard to diagnose as they do not know what the other dealer did (e.g. was it reprogrammed or was it a used part); I found this interesting since I inquired the day I was there weather a used part or reprogramming would work and was advised that it would not. No response to my response on E-mail. In short, if you get this price at Academy, you may want to call around to other dealers in the area, don't give up on your vehicle. read more

I'm fairly cautious about taking my car to a dealer because I've not had great experiences dealing with them (ahem Hyundai in Laurel). I have to say that Kevin (service guy I dealt with) was nothing but friendly and polite. I was afraid that like every other time I take a car to a dealer they wouldn't call me and tell me what work they were doing and I would end up with a huge bill by the end of it. Turns out it was exactly what they stated. They called me and told me what they recommended for my car based on the inspection and didn't give me any grief when I declined certain parts of that recommendation. Also the service was very fast! My car is purring like a kitten now :) Good job! read more

Terrible repair. I had to bring my car back fours times to get this shop to fix my fuel problem. $2,200 and three weeks later it's fixed. I spoke with Jake, the service manager and the dealer manager and found them to be very slow to help me. Go to another shop. James read more

Academy Ford in Laurel is misleading and does not tell the truth. Was looking for a specific color on an 2018 Explorer on Saturday Labor Day weekend sales. They did not have it but said they could order it. They stated there were only 4 cars in the state that had it and they would check on Monday and call and let us know. Never did. Went to another dealership who in turn got it from another dealership locally who had 7 of them. Would never go to Academy again. Look elsewhere when looking for a Ford, you will be glad you did. read more

Excellent service department. The service representatives are courteous and eager to help take care of you and your vehicle. I have been going there for over 10 years now and have never had any problems. If you're looking for a good place to have your service work done, this is it ! read more

We have nothing to say other than postive things about our experience at Academy Ford! We arrived late in the evening due to traffic only looking to schedule a test drive for a Certified 2011 Ford Edge SEL we seen online for a good price! We were helped by a very honest, helpful, kind, understanding man who thought realistically the whole time we did business with him, unlike other car dealerships we have been to that harass you and pressure you into buying a vehicle you simply can't afford for their price. That evening we had no intentions on actually driving out of there with the SUV. We have gone to CarMax just a day before and had an appraisail done on our Mazda and planned to sell to them then purchase elsewhere. To our surprise they kindly matched the price and SUV was such an amazing offer we could not pass up! The whole transaction of the trade n was quick and smooth, and we could not have asked for a better dealership!! Thank you Academy Ford!! A big thanks to Brent and (Benardo)? My apologies I can not recall his name. You guys rock! Especially for staying a bit later past closing to close the deal!! read more

I took my car to academy ford on 8/23 as a late drop off so they can work on it 8/24 for a battery change. I knew it was the battery since I had gone to autozone to check to see and they told me it had ZERO amps. I called academy ford last week and wanted to get specifics of the battery so I can comparison shop but I was told by service dept after he looked up my account, since we bought the car from there brand new, that it was an 84mth battery but didn't know the specifics of the battery so he sent me to parts. Parts said since it's an 84mth battery, and I haven't had my car for that long , it should be covered under warranty but I had to go through service department and through warranty therefore I had to make an appointment. Fast forward and told the person who wrote up the ticket that it was the battery and told them what autozone had said. He said they will check and told us that if they find anything the diagnostic fee will be removed. Since I knew it was the battery and I do not know how warranty paperwork go ..we signed the paper even though again I told him it was the battery. Today I got a call telling me I was going to be charged $300+ for a battery and diagnostic fee!!! First, I was told beforehand the battery was under warranty since it was NOT 84mths. Second, since they found it was the battery like I had previously said why am I being charged the diagnostic fee to tell me it WAS the battery??!!!! When I told the advisor I told you it was the battery since I was told this at autozone and he repeated this to me in our conversations and I asked him if you knew it was the battery why and I'm being charged for this he said he doesn't remember saying that. pointed this out to the advisor that he just said that 20 seconds before he fluttered and said "I didn't say that" and "I don't remember you telling me it was the battery". SELECTIVE MEMORY!! How convenient it was for him to "forget" I only took it there since I bought the car from there and since I was told the battery was covered under warranty. I would NOT have wasted my time if I knew I was going to be robbed and lied to!! Also why would I go there and being charged $300+ for a BATTERY and to diagnose it to tell me it was the battery!!!! The service department are LIARS AND THIEVES. Definitely do not recommend academy ford!! read more

I've always come to Academy Ford for service. I will continue to do so. It's not very often that you get to experience a business that reminds you of one that is family owned. I hear about other people who take their cars in for a routine oil change and end up being told or sold they need a lot more done. I've never had that experience with Academy Ford. read more

I have had the worst experience with this dealership. They tried to sell me a car way over my budget resulting in 2 hours time that was lost; communication was terrible; they claimed that the car that I purchased was detailed and that they didn't inspect the interior so if it was dirty it wasn't their fault...guess what, it was dirty; then the sales guy and the sales manager failed to communicate with each other resulting in me waiting in the waiting room over 45 minutes for a rental car, the only way it got resolved was by me getting up and asking what was going on; when I went to pick up the car they forgot to make the 2nd key they promised; the floor mats that they promised weren't installed when I went to pick up the car; and it has been 4 weeks since I purchased the vehicle and my car is still not registered per our sales agreement. I emailed their sales manager, Erick Lopez, numerous times regarding this and he never responded not once. I had to call DC DMV myself to find out that they just sent the registration information in yesterday (4 weeks after I bought the car) and they don't know what the status of it is. I then had to call the dealership and ask for the general sales manager to submit a complaint. WORST dealership ever! I would highly recommend AGAINST using them, this has been a terrible experience and they have wasted well over 5 hours of my time. Their communication with each other and with me, as the customer, was horrible and/or non-existent. Don't waste your money or time on this dealership. read more

I cannot say enough about the Service Dept! They are professional, courteous and always have an availability for walk-ins. You are in and out quickly and they always explain what they are doing to you vehicle, and why. read more

I've been a loyal Academy Ford (car and service department) user for years. They have found and addressed problems that other well-reviewed local garages have not been able to detect. I have always had quick, relatively painless experiences there. Most importantly-they do a great job and stand by it, including fixing the issue when they made an error. The only time in 7 years they haven't completely delivered, I brought the car back right away and they fixed the issue free of charge. I recommend Academy Ford to everyone I know! read more

I use to take my car to the Ford dealership located in Gaithersburg, MD and there the service was not so awesome. I always had my boyfriend take the car and since I never personally went I did not make any reviews. Now my job has moved location to Laurel, MD and this Ford Dealership is right down the street from me! They have awesome service! I can not believe no one else has written any reviews on here as of yet! They have a shuttle service if you need to leave your car for a few hours. read more

I had an amazing experience at academy ford usually get staff/ mangers that are rude at a dealership but not at academy Ford. I recently purchased a Ford Fusion Hybrid and my saleman was Crandon Hector. He went above and behind to make sure I was comfortable, was willing to come in on his day off to make sure the deal went smooth. The staff was also great I told them my budget and they made everything work within my budget including extended warranty. If you are in the market for another vehicle check out Academy Ford and ask for Crandon and you will have a great experience and the staff will also be very pleasant. read more

This review is for the new vehicle sales department. This is our 2nd (brand new) F150, the first being in 2001 - the recent being a 2015. Because we had a great experience at Academy Ford in 2001, we decided to go back. Well, 14 years later and they're even better than before. We can't say enough good about them. Our salesman was Eric Lopez. This is our 4th brand new vehicle and Eric was the best ever. Gentle, no pressure and respectful. Ask for him. As for the truck, well, I am blown away. I'm a V8-only car guy. My daily driver is an '05 Dodge Magnum with a Hemi, my dream car. Our F150 has the 3.5 Ecoboost V6. I think our truck is more fun to drive. The Magnum does 0-60 in 5.8 and according to Car & Drive, our Platinum SuperCrew does it in 5.7. I believe a 5700 lb truck can kick a Hemi's butt. Go see Eric now... read more

Bought my car here over a year ago, had a great experience, continue to love my car. This review is for the service department too. They are awesome. I drive 45 minutes to use them for my preventive maintenance needs. They never try to up sell anything, do what you ask, give a thorough check of the vehicle, and send you on your way. And their prices are as good or better than anywhere around. I can't emphasize enough how important it is to find a quality location for trustworthy service. Academy Ford is it. read more

The repair shop (15 or 16 years ago) used to be thorough, reasonably priced (for a dealer service facility) and honest. As Ford imparted more and more of the "price per job" costing system over the years, and emphasized the commission-based "Service Adviser" construct, I slowly saw this shop's overall decline since. Here's the latest example, six year's ago, I was quoted a full replacement of my rear suspension price of $2200. I had the work done (I had no backup car at the time). Well, I now own a newer year model of the same car and the same issue crept up. I just had it repaired at an independent service station that specializes in Ford vehicles (it's a Mercury btw). THE SAME WORK in 2019....$600!!! (I will say that this is in Carroll County, MD and I did allow some slack because the Ford dealership has to charge within some range of corporate guidelines for the market and account for more overhead - rent, etc, but $1800 difference to install the exact same aftermarket parts?????). Additionally, more and more over the years (in my case anyway), they never seem to fix a major problem, only the symptoms. This allows them to keep piling on more billable work because of multiple return visits. My example concerned my a/c system (same car) which still does not work after I spent $2500 over TWO separate service trips over two weeks!. First, I got gigged for: A new control unit, new computer and blender door and coolant ($2000). 2 weeks later, when my coolant evaporated it was another $500 to replace a coolant line and reload coolant!!!. Two weeks later, IT STILL failed. I gave up. And you should too! read more

STAY FAR AWAY FROM ACADEMY FORD IN LAUREL!!! I started to help my son research a car Monday, October 2, 2017. Our search began on the Internet as most searches begin today in every industry. After hours of research comparing dealerships and prices, we found Academy Ford in Laurel. They had the exact car my son was interested in, a new 2017 Ford Focus SEL Black exterior, Black interior with an advertised price that was within his budget, $13,361.00. Erron from Internet sales called within seconds of filling out the online form. My son spoke to Erron and asked specifically what the price of the car is. Erron told him the price was $13,361 as stated on the Internet. I continued to do a little more research to find out that Ford has a couple of incentives that would lower the price of the car. My son called back to ask about the incentives. He asked to talk to Erron; however, he was gone for the day. My son was now talking to Jacklyn in Internet Sales and put her on speaker phone so I could hear what was being said. My son asked about the incentives and was told what they were. There is a $500 Military Bonus, a $500 First Responders Bonus and a $500 Student/College Grad Bonus. The afternoon was slipping away and before we knew it, it was after 4:30pm. I called back and spoke to Jackie in Internet Sales. I questioned the incentives and bonus' and asked again what the price of the car is to which Jackie quoted me once again $13,361.00....I then asked if they would hold the car for us until tomorrow, Tuesday, October 3 as we were coming from Baltimore County and it is an hour drive. Jackie said I would have to put a refundable $500 deposit down for them to hold the car. No problem. I gave her my credit card number to hold the car. We arrived at Academy Ford in Laurel at 2:00pm Tuesday, October 3 as planned. The car was waiting for us right out front. The next thing we know three, not one, not two but three salespeople come out to greet us! If this isn't an intimidation tackle maneuver I don't know what is. I take one look at the price of the car and I know there is no way we are buying this car for the quoted price. I say something about the price on the car and they lead me into the offices to sit down. I ask what is the price of the car? To which Eric, the salesman asks, "Are you active military, a first responder or a student or recent grad?" No, I am not. Then you need to add $1,500 to the price of the car you were quoted. He then asked if I was a Ford loyalty customer, to which I answered no....then you have to add $4,000 to the price of the car. So, the $13,361.00 quoted price of the car is now $18,861.00 plus taxes, tags and destination fees. I said this is NOT what we were told on the phone. Eric went to get his manager, which just happened to be one of the trio who met us outside. Malcolm Eric, who said he was the manager, started the song and dance....and I told him I spoke directly with his employees in the Internet department....and I asked what the price of the car is....and they gave me the same number as advertised on the web. It is not like I didn't ask several times what the price of this car is. Malcolm Eric told me he instructs them to not tell the truth....so he can get people into the dealership. You instruct them to lie? Are you serious? This is nothing more than Bait and Switch! It is deceitful and disgusting. For a dealership whose motto is "Honesty and Integrity" they fall WAY short in both areas. Why does car buying have to be so difficult and confusing? Because of deceitful, dishonest and deceptive dealerships like Academy Ford in Laurel, whose only goal is to use advertising designed to deceive and mislead customers deliberately. Do yourself a favor....STAY FAR FAR AWAY FROM ACADEMY FORD IN LAUREL!! read more

We drove two hours to purchase our car from Academy Ford and it was our best car buying experience yet. Alex, Malcolm, and Jeff were exceptional! Caroline assisted us via email to start the process when we found the vehicle online that we wanted. Then Malcolm worked with me over the phone for the few days before we could get there. When we arrived, the car was immaculate and ready for our test drive. All the staff were very professional and easy to work with. Alex went out of his way to ensure we were having an A++ experience, and Jeff worked with us to help us find the right financing option we needed. We're very happy with our purchase and would absolutely return to purchase a vehicle from them again. I wish more dealers were like them!! read more

The only dealership in the DMV area that took care of my recall for my 14 Fiesta ST. They took my call, scheduled the appointment and also loaned me a loaner car for the time it took for the part to be shipped and installed. read more

This was the first time in my 81 years that I enjoyed buying a new car. The Sales Rep. was great and I also enjoyed talking with Nicole, Kevin, and James of their staff.I would recommend this dealer to all intrested in the new Fords.l read more

Academy Ford's Service Department is great. All of the service staff is very prompt, courteous and knowledgeable. Most especially, Kevin. Not too long ago I had to take my vehicle in for service due to the check engine light coming on. With every step of the way (car was in shop for 1 1/2 days) Kevin called and updated me with every detailed service repair needed and approximate price ranges. I wasn't left with any confusion or worry about my vehicle. Afterwards, when picking up vehicle, Kevin took a few moments to go over my vehicle and shed his own professional advice. Thank you again so much for taking care of my vehicle! Service department: I highly recommend! read more

I brought my car here for an oil change and a car inspection, to get my plates switched over to Maryland tags. The individuals that dealt with my car are Derrick Watson and Amhan, the mechanic. The mechanic said my car was leaking oil profusely and that I needed to pay upwards of near $3,000. Granted, my car has not left an oil stain anywhere, and I have not ran out of oil in the last 9 months since my oil pan gasket was fixed. LOGICALLY if I was dripping oil like that, I would have had a sensor go off on my dash. But that isn't the case. Turns out there isn't a leak at all. Took it to another mechanic, Tommy at West Laurel Garage, who took pictures and had my car on a lift running for 30min. Not a single drop of oil, the oil pan was not wet or dripping, nothing in the exhaust system was leaking like Academy Ford seems to claim. Thanks for trying to scam me out of nearly 3,000 dollars for a issue that was never there. I appreciate it. I hope you're not scamming someone else and taking their money with your "honest and integrity." read more

I use to take my car to the Ford dealership located in Gaithersburg, MD and there the service was not so awesome. I always had my boyfriend take the car and since I never personally went I did not make any reviews. Now my job has moved location to Laurel, MD and this Ford Dealership is right down the street from me! They have awesome service! I can not believe no one else has written any reviews on here as of yet! They have a shuttle service if you need to leave your car for a few hours. read more

They're only getting ONE star because I can't post this review without at least giving one star. George seemed nice at first, but when I inquired about the free quote he told me they'd do a soft pull with the paperwork. I asked over and over again and he insisted it was just a soft pull. He called back with a number and I stated that I would sleep on it and let him know in the morning AFTER he had the two issues on the 2016 Hyundai Elantra fixed. I again asked if it was only a soft pull and George stated (on speaker phone with a relative listening) that it was a soft pull. He called back 10 mins later to tell me he ran a soft pull and when I asked how and why, he blamed his manager. I asked to speak to his manager (ERIC), and Eric said "Well, I thought you came in to buy the car and wanted the hard pull done. It was a miscommunication." I let Eric know that his salesman lied to me about the paperwork only being a soft pull that went along with the advertised "Free Quote", that it wasn't a miscommunication and that his salesman lied to my face and on the phone with my relative listening, as well. I also let Eric know that I came in to test drive the car and get the free quote, as advertised. Why on earth would I agree to a hard pull for a car if I had two concerns that needed to be fixed? I came to test drive the car because HELLO, it's a dealership and test driving a car before you get it is standard. I did consider getting the car, and I'm glad I didn't because I don't like shady a** salesman and bad managers that condone lying from their salesmen. I will never come here again and I will never refer anyone here. STAY AWAY from here. There are other dealerships with decent salesmen, thad actually honor what they post on their websites and aren't full of crap. read more

WARNING -- Academy Ford is UNORGANIZED and DISHONEST. I took my car here for an appraisal when I was planning to sell it. The first time I went (10/7/2012) I was given a relatively fair offer for my car. I asked the salesman (who was EXTREMELY rude) how long the offer would stand for -- he told me it was good for at least a week so long as I didn't add thousands of miles. I return six days later to sell my car..... and Academy Ford managers were singing a completely different tune. First, the salesmen I worked with last time did not greet me at all, not even so much as a wave of the hand or a head nod (again, extremely RUDE). Second, the manager looked at the car and asked me "What happened to the driver's side of the car?" I asked him what he was talking about (because absolutely NOTHING had been altered or damaged to the car since my first appraisal the week before.) He points out some white scuff marks -- THAT WERE THERE THE PREVIOUS WEEK. Then he asks me if I took it to Carmax and when I said yes, he asked me how much they offered me for it. I replied and told him that I wasn't going to tell him because that is not his concern. He asks me to sit down while he calls the owner -- and about fifteen minutes later he comes back to apologize that the owner is no longer able to accept the original offer they made. As if this isn't bad enough, he gives me an offer $1,300 LESS than the original (and FAR LESS than what Carmax offered). Of course, I refused. He tries to explain that the seasons change and a car's value can change dramatically overnight. Perhaps there is some truth in this statement. But I refuse to believe that my car devalued at a rate of $1,300 in six days. The management is unprofessional and extremely disorganized -- they had no record of my prior appraisal or visit. I wasn't born yesterday. I'm not sure what kind of idiots these people take you for, but I will never step foot in Academy Ford ever again and I have already warned all my friends in the DMV area -- you can find honesty and better customer service at almost EVERY other car dealership. read more

I had a Living Social for an oil change, tire rotation & alignment check. I rolled my eyes when I realized it was a dealership, automatically assuming they were going to try to upsell me better oil, find something wrong w my battery, while encouraging me to look In their show room. I was pleasantly surprised when none of that happened! They didn't try to tell me anything was wrong w my car plus they were all very pleasant and kind. I did get bored and looked at the cars, where we met John one of the salesmen. He wasn't pushy just told me ab the car that he saw me looking at. Didn't even try to take my information to call me million times over the next week (like they did at Antwerpin VW or whatever it's called). He explained he started working their after he retired because he enjoys matching people with a car that will fit them. Overall, I'll be using their services and possibly even looking at my next car there! read more

went in for a oil change and tire rotation, was told it would be 1.5 hour wait. two hours later i was told that all they could do was oil change. was told they couldn't do tire rotation because they were after market wheels. so I assume they only get vehicles with OEM wheels. Also when I did get back in my vehicle I noticed dirty oil stays finger prints on my seats, door panel and center console. I will never go to this dealer ship again. read more

This was my first car buying experience. After a lot of online research and a trip to carmax to look at what felt like every suv known to man. I decided I wanted an Edge. We took my husbands car for an oil change and while at the dealership he looked around and took one out for a test drive. He really liked it and thought it would work. So, when we had more time, we went back together and Mason took me for a test drive. He explained the safety features, how to use the back up cam and all the technology that comes with it. He answered all my questions and a few I didn't know to ask. We decided to buy it and while we're only 3 days into the purchase, I love my new to me Edge. It's got all the space I was looking for and the features I wanted. The staff was wonderful each time we've been there. I had to go back to get the Nav SD card since we basically got the car at close. And when I went back the guys that assisted me remembered me and were so helpful. I really appreciated that. Hopefully we don't need to buy another vehicle anytime soon but if we do we will definitely look here first. read more