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    Acadia Outdoor Center

    4.7 (10 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 1 month ago

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    Lack of rear brake pads.

    This review is specific to the bike rental portion of this store. Pros: location, easy parking, friendly staff Cons: bike quality and poor maintenance Bottom line: go elsewhere if you are looking for a quality and reliable bicycle to ride around the carriage roads. Shoddy bike maintenance creates a safety risk that should make prospective customers think twice. Details: rented several bikes for carriage road cycling. Arrived shortly after opening and several bikes were set aside for our group, but with little to no pre-check. Several bikes had low tire pressure and needed to be inflated, one bike had severely bent pedal crank arms, one bike had a bent wheel that would not rotate cleanly. Took about an hour to get everyone set up and out the door and we were the only group taking off at that time. Most of the ride out of the shop toward carriage roads is uphill, so we didn't notice the second part until later. Of the 5 bikes, 3 had minimal to no rear brake pads. Also, brake cable tension was very different between front and rear brakes. This creates a challenging situation for riders as you have to apply very different pressure when going downhill to avoid over-braking on the front wheel and sending yourself over the handlebars. Several bikes with dirty drive trains and misaligned shifting mechanisms. This meant that not all the gear combinations of these 21-speed mountain bikes is available. Provided this feedback to staff, who were receptive to suggestions and promised to relay to maintenance staff. Overall, this seems like an ice cream/souvenir shop that happens to have bikes, not a serious bike rental outfit. I'd go elsewhere for bikes on my next visit.

    biking on the carriage roads
    Alaina B.

    The Acadia Outdoor Center was a surprise find for our trip. We stayed very close to the shop and walked over early one morning during our trip. The shop is full of local art and souvenirs and they make a great iced coffee. We decided morning of that we wanted to rent some bikes to ride through Acadia - the rental process was SO easy and the staff were extremely helpful and kind. One of the coolest things we've done in Acadia yet! So happy we found this shop.

    a bicycle leaning against a stone wall

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    11 months ago

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    4 months ago

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    2 years ago

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    Robyn H.

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    5 years ago

    What a great spot in Seal Harbor! Fantastic ice coffee. The gelato & ice cream looks delicious too. We can't wait to come back and try it :)

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    Review Highlights - Acadia Outdoor Center

    We loved the proximity to the carriage roads vs leaving from Bar Harbor and having to ride on the local roads w cars and kids.

    Mentioned in 3 reviews

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    Otter Creek Market - Lobster

    Otter Creek Market

    4.0(23 reviews)
    2.1 mi

    Fantastic customer service, and one of the nicest store owners I've had the pleasure of meeting…read more Good array of camping supplies, and a nice selection of cold beer, including locally made blueberry ale. Normally I'm far too lazy to write a review, but we had such a good experience at this store that I thought I really should. We had a somewhat unfortunate time trying to start a fire in the blackwoods campground after buying wood and a starter log from here. We went back to ask for advice, and he was as confused as we were about why the logs wouldn't stay lit. He gave us another bundle of wood, some of his own kindling, and lighter fluid for free. In the end, it turns out that the supplier of the logs had left them out in the rain, and while they were dry on the outside, internal moisture kept them from burning correctly. We didn't get a fire to stay lit that night, but the store owner refunded our money without us asking, saying he hoped we would be back. We certainly will be if we're on Mount Desert Island again.

    This was one of the most disturbing customer service experiences I've ever had…read more I stopped by this deli to buy some muffins. After picking one up, the owner suddenly snatched it out of my hand and immediately began yelling at me. I was completely caught off guard. I calmly asked what I had done wrong and said there was no reason to yell at me. Rather than explaining the situation, she continued shouting, became increasingly aggressive, and repeatedly ordered me to leave the store. At no point was I given a clear explanation for what had happened. My husband, who had been waiting in the car, saw me return upset and empty-handed. He went inside hoping to calmly resolve the misunderstanding, but he was also told to leave without any meaningful explanation. Despite his efforts to de-escalate the situation and speak respectfully, the owner continued yelling and refused to have a conversation. So we left. Later, we mentioned the incident to our Airbnb host, who told us he remembered similar confrontations involving this business with some of his past renters. After reading Yelp and other reviews, we also found accounts from other customers describing comparable experiences, including some who felt they were treated differently because they were non-white. I can't speak to the owner's motivations or intentions, but seeing similar accounts from others was deeply troubling. Any opportunities or excuses she can find to harass, she will. No customer should be yelled at, humiliated, or threatened for any reasons. Everyone deserves to be treated with basic courtesy and respect. We intend to report this incident through the appropriate channels so it can be properly reviewed. I also hope the business preserves any available security camera footage, as it may help provide an objective record of what occurred. Based on my experience, I cannot recommend this establishment.

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    Otter Creek Market - Lobster

    Lobster

    Otter Creek Market - Everything we ordered was absolutely delicious.

    Everything we ordered was absolutely delicious.

    Otter Creek Market - Lobster roll comes with chips and pickles. I added cole slaw.

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    Lobster roll comes with chips and pickles. I added cole slaw.

    Acadia Outdoor Center - bikerentals - Updated August 2026

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