We have the office on Brimhall and we're excited to see one opening only a few blocks away. Dr. Was friendly but too fast, hand never left the door knob. Prescription was to be called in, 24 hrs later still waiting for the prescription. Not impressed read more

The first provider I saw was great, he was prompt, got an X-ray, sent the prescription. What an urgent care should be like. However, when I got really bad side effects from my antibiotic, I reached out to the staff to see if they could just send in another prescription for a different antibiotic. The provider I saw wasn't there, so they consulted with another. According to that provider, the symptoms are due to me not needing an antibiotic, so I should stop taking it. No. This is incompetence at its finest. How are going to tell someone with bronchitis (as indicated by an x Ray), and someone who has a history of getting pneumonia to just don't take the antibiotic. They keep saying they would call me back and have failed to do so days in. Also, the manager, shanon? Is always out. I will now have to go to another urgent care and get treated for pneumonia, which should have never developed had I went to a place with a more competent staff. Perfect example of negligence and incompetence. read more

NOT the place for children. I took my 1 year old son he had woken up with a fever I started giving him Tylenol, as the day progressed his fever was not going down so I took him to this urgent care. As soon as the doctor came into the room she was EXTREMELY rude. She grabbed my one year old very aggressively and pinned him to the bed grabbed his little cheeks squeezing checking his throat(there are many ways of treating and approaching a sick child), this lady rudely says to me that my son has an ear infection a throat infection and fungus in his mouth because I am an incompetent parent and I do not wash my sons bottles correctly plus she says it sounds like he has pneumonia and that my son might have a virus that can spread to his blood and die. As a parent you never want to hear that your child is going to die. They did an x-ray on sight and she said he had pneumonia on his left lung and gave me a referral to go to the E.R. During this whole ordeal this lady had the worst attitude and I could NOT believe the lack of compassion toward a sick child. I rushed my son to the E.R. as soon as we got there my son was treated with so much love and compassion such delicacy and care, within 20 minutes they took care of my son rapidly and his fever had come down. I told the doctor what this lady in the urgent care had said to me that my son had ear infection, fungus in his mouth and pneumonia. They ran all the necessary tests and had his chest x-rayed. The doctor came back and told me my son was in perfect health and it was only a viral infection very common especially here in Bakersfield and all he needed was some more Tylenol, he also didn't know why urgent care would send me to the hospital when they could of easily treated him there. The following Day I took my son to his regular doctor and he also said my son was fine. Following this ordeal I went back to Accelerated Urgent Care to talk to someone regarding this matter, someone contacted me 2 days later they were apologetic but during our conversation it turns out the Doctor that was treating my son was a NURSE PRACTITIONER! I am very bothered and upset not only because my son was treated so badly, but because how can a nurse give you a diagnostic without running all the required test. She said my son had fungus and pneumonia! I will never recommend nor will I EVER return to this place in my life. read more

I went to Accelerated Urgent Care on K st to get tested for COVID-19. The girls who checked me in, did my vitals and swab were great and I appreciated the way I was being treated. I received a call stating my results came back positive and I needed to quarantine for 10 days and no additional information on what to take or if a Rx was going to be sent to my local pharmacy. I advised them I would need a copy of my results for work. I was instructed to call when I was in the parking lot and someone would bring them out to me. That afternoon I arrived to the clinic and called to let them know I was instructed to call when I was outside to receive my results. Moments later a woman came out in full PPE and presented me with my results. The results that were given to me were old results from when I tested negative. I called the clinic again and advised them I received the wrong testing results and I need the results from 1/9/2021. They placed me on hold for 15min. I had my nephew in the car who had also been infected by the virus and he began throwing up on the outside of the car. I remained on hold and drove off to get my nephew some fresh air. I hung up and called back and was sent straight to hold without being greeted. I hung up and called back 4 times to only received the same outcome, being sent to hold without being greeted. I remained on hold this time and after 10min a woman came on the phone and asked if I was helped and I told her I received the wrong results and she stated she had went outside and I was not there. I told her no one communicated with me the correct results were printed and were being brought to me so I left because my nephew started throwing up. I told her I would be back and called when I was outside, the woman on the phone said OK and hung up rudely. When I arrived back at the clinic I was hesitant to call back to let them know I was outside because now I felt I was being mistreated because of my results. I called and was placed on hold again, but not for very long. A woman came back on the line and stated to bear with them someone would bring the results out shortly and verified where I was parked. 10-15minutes later a woman came out with the correct results. Finding out I tested positive for COVID-19 was a very emotional and stressful experience. Emotional because I've been in quarantine and away from my kids and stressful because I am sick and can not work and if I dont work then there is no income for my household, then to be mistreated by the staff at Accelerated Urgent Care on K st. As Healthcare providers you should ALWAYS provide exceptional care to ALL patients. The owners and/or doctors who operate this Urgent care should feel embarrassed by their staff. My family and I will not be returning to this urgent care where there is unprofessional, immature, compassionless workers. read more

This is the worst place I have ever been too. Do not waste your time. They were just as fast as getting me as they were for getting me out. I had serious back pain; the doctor who I spoke to never once told me his name and acted as if he had better things to do. He told me I had a small kidney infection and it was no big deal. I then asked if this was symptoms of a kidney stone because a kidney infection just didn't add up. He looked at me rolled his eye and said "nope and even if we did your insurance doesn't cover X-rays". I have full coverage insurance. They just didn't wanna do the paper work. After countless phone calls and visit in a one day period. I finally got an X-ray because they ran my insurance wrong. Then they never sent my proscription to my pharmacy and when they did they sent half of it. After two days of taking the antibiotics my symptoms got worse. I went a completely different urgent care this time. I had such a bad kidney infection that the doc of the new urgent care said that he was surprised I wasn't in the hospital. I showed him what I was originally proscribed me and the new doctor explained to that that is what is prescribed to UTI patients. The new doctor had to give 3 antibiotic shots and 10 day oral antibiotic just to keep me out of the hospital. Thanks to K St urgent care I could have had a bigger bill or something even worse. Do not ever go to this urgent care even if you have a sniffle. They do not know what they are doing. They do not care. read more