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    Services - Ace Auto Clinic

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    Recommended Reviews - Ace Auto Clinic

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    This is a picture of the leaking heater hose from March. Way before I brought it in. These are the hoses I told you about.
    Sandy L.

    I had gone to Ace in the past. I had asked for the serpentine belt to be replaced because it was making a horrible, loud noise and I had an oil leak. I have a friend who looked at the car before I brought it in and he told me that it was likely the computer that was causing most of the problems. At the time, Sal told me that the oil leak was causing the belt to make noise and that I didn't need the belt so he didn't change it. It still makes that noise. The other problem was that it was cutting out while I was driving it. So, the mechanic at the time fixed something and it had nothing to do with the thing I had asked for so I just didn't go back. The car still cut out on me so I parked it and saved money to get it fixed. It was fine because it was mostly during Covid and I wasn't going many places anyway. I just didn't feel like Sal wasn't listening to me so I didn't go back. In June, I brought my car back to give Sal a second chance because I felt that maybe I wasn't communicating well. We talked it out and I felt like he was listening to me this time. He took notes and we had a good informative talk. I told him that the car no longer cut out but it was still badly leaking oil and that I needed the heater hoses changed because the ones in there were not the correct hoses and there was antifreeze leaking. I also needed a new battery because mine wasn't taking a charge. Miata batteries are like golf cart batteries after all. Before I start, I want to say they did a SUPERB job on fixing the oil leak. I know it was a huge undertaking because it had gone on for so long. I have only praise for the work they did on that. I am 100% fine with the work that was done on that. I just couldn't get anyone else to do it without telling me to sell it to them and just end the problem...including the dealership. Yes and I got two free oil changes by the way and I really appreciate that! After the oil leak and all that that entailed was done, I drove it for a few days and the check engine light came back on. So, I brought it back. They kept it for a few days and then told me the it was the leak detection pump. They charged me $376 for the pump. Mo, the person I spoke to said it was an OEM part. My problem with that is that when I looked it up at the dealership, it was $176 for that part and the shipping wasn't that much so he more than doubled the price for the part. I work retail. That's alot of money. I don't disagree with the price of the work but they left my trunk shell pulled out and crazy. I can't quite close my trunk properly now and as it didn't look perfect, it looks much worse now. I drove it for a couple of weeks and thought it was finally fixed and I took it to the smog station. She failed smog and on the paperwork, it said it was because of the leak detection pump. When I brought it back, I talked to Mo and I was so grateful that they I was finally getting the help I needed to get my car up and running. I even asked Mo if I could hug him because as a woman, it is really hard to get honest auto repairs done without getting cheated. So they fixed the relay for free because I was just out of money at that point. I drove it to week for two weeks and the light came back on. I called Mo and he told me to bring the car back in. However, I'm out of money at this point. I finally lifted the hood of my car because the car still smelled and I was beyond stressed now. When I lifted it up, I immediately noted that the heater hoses had NOT been changed. They were still the same hoses that were in there when I initially brought it in to Ace. He charged me about $50 for both hoses and about $150 for installing them. Oddly, I had a guy detail my engine before any of this so I have great pictures of those hoses before I brought it into Ace. So I have pictures before and after and they are the same hoses and there is antifreeze obviously leaking from the one hose. So, I communicated with the CAP program and they sent me to an auto repair that both smogs and repairs cars. They were able to fix the problem and my car passed smog. Usually I try to be lighthearted about these reviews but this is alot. Ace did some good things and not so good other things. I will not go back to get the hoses changed. I will buy them myself and take my car somewhere else. I really hated seeing those hoses and my trunk like that. Any good work was kind of negated by that. I wish them well but this was bad form. Sal, I get that you can charge what you want for parts. It's business. However, nobody told me that the pump was on back order. That was never said. He only repeated several times that it was OEM. Then leaving my trunk torn up like that is just bad form. I get that it's an old car but still. I posted the pictures of the heater hoses and one of several estimates that say that it was the heater hoses. I KNEW it was the heater hoses when I brought the car to you. Your service did not change the hoses.

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    5 years ago

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    Salam S.

    Thank you Bradley, we are glad to be at service to you.

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    4 years ago

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    Salam S.

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    4 years ago

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    Salam S.

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    4 years ago

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    Salam S.

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    4 years ago

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    Salam S.

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    4 years ago

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    Salam S.

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    2 years ago

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    Salam S.

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    4 years ago

    Awesome customer service. They helped me out and fixed the issue. They actually care about thier customers.

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    4 years ago

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    Salam S.

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    4 years ago

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    Salam S.

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    5 years ago

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    Salam S.

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    4 years ago

    Great crew. Straight forward and professional. Will use them for all car needs going forward.

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    Salam S.

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    4 years ago

    Fast service! Great prices! They took care of my brake issues without a problem. They also fit me in with a tight schedule I had that day.

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    4 years ago

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    4 years ago

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    Salam S.

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    4 years ago

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    4 years ago

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    5 years ago

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    Salam S.

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    3 years ago

    great and fast service!! 100% recommend everyone was very kind and did an amazing job! will be coming for any service.

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    5 years ago

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    Salam S.

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    3 years ago

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    4 years ago

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    5 years ago

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    5 years ago

    They identified the problem and fixed the issue. Got my rear pads, rotors, starter assembly, spark plugs replaced.

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    Salam S.

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    5 years ago

    Ace Auto Clinic was an awesome find. They took care of my brakes and offered solid advice. I will be taking my other cars here soon!

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    Salam S.

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    5 years ago

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    Page 3 of 4

    Ask the Community - Ace Auto Clinic

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