American Heritage installed a new gas fireplace in our home, which included a gas line. John came…read morethrough with a realistic set of logs and they look great. The workers were professional, efficient and tidy. There was no trace of mess left behind. We also had them relign our woodburning fireplace. No complaints there either! Thank you to John & the American Heritage crew.

Got my fireplace installed 2 years ago and it's alway had a heavy gas smell. I called when it was…read moreunder warranty and they came out but a couple months later smell persisted. They came out again for 5 minutes and overcharged me for a cleaning and didn't realize until I called. I gave feedback that their maintenance crew said "the less these owners know the better" and it didn't make me feel safe and all they said was that they'd send a different crew out next time. Customer service is pretty dismissive.

I contacted Capital Chimney to do a chimney inspection of a property I'm about to purchase. They…read moreweren't the only ones I contacted in my rush to get an inspection done, but Sarah from Capital Chimney answered me very promptly after I sent in my website inquiry. We got the inspection scheduled just as fast. On the day of the inspection, Chris called me to keep me updated throughout the day. The only thing I would slightly ding them for is that they arrived pretty much at the end of the appointment window. However, Chris kept me updated on his status. As promised, he sent me the photos, inspection report and the quote for suggested repairs the next morning. All around pleased with the experience! The team at Capital Chimney was quick, responsive and did the job. Recommend if you're looking for inspections!

Professional and serious team of dedicated specialists. Quality service from initial walk through,…read morequotation and then the rebuild & repair to the 4 Fireplaces and Firepit. I spent over $18,000 with Capital and now I appreciate the value. They also rebuilt 35 year old fireplaces to look not just new but also impressive

Hudson is the best. Had him out to check my ventless and clean,very knowledgeable and explained…read moreeverything to me. Just recently had an issue with unit shutting off. Called Hudson he came out the next day and diagnosed the issue and corrected it with no charge. Hudson knows his stuff is honest and fair. Definately recommend this Team.

After moving to our home (new to us but built in 1978) we learned from a chimney sweep that our…read morefireplace was not only incorrectly converted to gas but was constructed in such a way that it would have never worked correctly as a wood burning fireplace. Which is probably why the original owners attempted to convert it to gas. We wanted wood, not gas, and we wanted to get the 26% federal income tax credit. So we visited A Fireplace Store and More and spoke to the woman working there. She set up a date for Rony to come out and give us an estimate. Rony showed up on time and we settled on a modern high efficiency biomass fireplace insert that qualifies for the credit. Parts and labor was not cheap, but we wanted a quality appliance and this business has decades of experience, which we also wanted. We put down a deposit and set the installation day, which was today. Rony and his team showed up on time, worked quickly, did good quality work and cleaned up afterwards. Rony explained how to use the new fireplace and was all done in a matter of 3-4 hours. Very happy with our purchase and service and we can't wait until we can use it this winter.

Great experience all around - from showroom to installation. Great people, everything was explained…read moreand made easy. Highly recommended!

I am a loyal customer of Hearth & Home and I have purchased my Solaire Grill from them back in…read more2008. Through regular service and maintenance the technician has kept my equipment in fine working order keeping my grill in reliable working order for nearly 18 years. I appreciate their professionalism in maintaining an important part of my seasonal outdoor activities.

Been using them for 10 yrs / they do my cleaning and inspection . Daniel is the best !! 10 stars :)read more

Daniel came to my condo before Christmas. I was really hoping I could have my fireplace up and…read morerunning for the holiday. He was so kind and so helpful. He explained what he was doing and managed to get it working with a quick cleaning and a small replacement part. I am so glad I called them and I will continue to recommend them to anyone who needs this kind of work. Thank you, so much, Daniel. You are the BEST!

Wonderful communication! Came out to assess the issue SO quickly! Parts had to be ordered but when…read moreHudson returned, the work was done efficiently quickly and expertly without issue. Thrilled to have my fireplace working again, better and lovelier than before!! Thank you!!

Hudson is wonderful to work with! He advised us on what model to get and the installation was…read moreseamless. Cannot recommend him more- truly a very caring, knowledgeable and dependable fireplace expert!

Had a refractory panel in my fireplace replaced by Greenforest. They were reasonably priced, were…read moreable to schedule to come out in a very timely manner and did the job quickly and well. Very nice guys and easy to do business with. Couldn't be happier.

Greenforest came to service my wonky gas fireplace. They performed a deep cleaning on all parts…read moreand cleared corrosion from pilot lights, worked wonderful. After their service, I noticed that the gas now disperses as designed with vent holes under logs I never knew were there until after their cleaning/service..

Used their service for my grill. All taken care of and happy with their service. Prompt and…read moreprofessional. Peace of mind knowing this is done.

5 stars for North Shore Fireplace- A few of my colleagues recommended North Shore Fireplace to…read morerepair my gas fireplace, and I'm glad they did. I worked with Jim, who quickly diagnosed and solved the problem in less than an hour. The team was friendly, professional, and very helpful. I highly recommend giving them a call if you need fireplace service for all kinds of fireplaces,

Northwest Metalcraft did an excellent job from soup to nuts. I needed to convert my fireplace from…read morewood to gas, and it turned out beautifully. The sales process was exceptional and Roy was very helpful in guiding me through the process. Ron and his team did an exceptional job running the gas line, which was complicated because I have an older home. Not only did they solve for tricky logistics, there was no mess and no disruption to existing walls /ceilings etc. Highly recommend the high touch service and would use them again.

We ordered and paid for a custom fireplace screen in mid December and they said it would be…read moredelivered in early February. We had other home projects going on so this wasn't front of mind. Now that it's the second week of March, my wife called them on Sunday and she was told that someone would call us on Monday. No call. She called again yesterday and was finally told that the screen "got lost in shipment from the manufacturer". IF that is true, why was there no follow up on the order with the manufacturer? They said they could have one made and shipped in 2 weeks. Interesting. We declined because they should have known that the order was 4 weeks late. They have been in business for a very long time so someone dropped the ball and the customer who paid in full 8 weeks ago, shouldn't be chasing down their order. Disappointing R&P C

Requested a quote to help install a gas fire place that I purchased. They replied and said they…read moredon't install ones that aren't purchased from them. What good is a fireplace repair company if they only fix ones that you purchase from them? Very bad policy on installing gas fireplaces. Wish they actually had some customer service. Maybe they don't know how to install all fireplaces.

Definitely recommend...it was very easy to make an apt and have someone out within a few days…read more Daniel resolved the problem, cleaned and serviced our gas fireplace and it's working like new. Thanks!!