I had initially chosen another company but was has still waiting for a confirmed day of pickup. 2 days before, nothing. Mike from Grand Auto called be and forwarded reviews for both companies. I went with Guardian as a result on reviewing all the reviews on Google, Yelp and BBB. Car was picked up 1 day later than originally mentioned. I had to ask for a email copy of the Bill of Lading from driver. Car arrived in Phoenix safe. There was some conflicting communication between the SAP Transport driver and Grand Auto. I was told that the car will arrive 11/2 by Grand Auto. The same day, the driver call and said the 10/29! Glad the car arrived earlier but found it strange on the different dates. read more

Mike from Guardian has helped me move 2 vehicles over the past 2 years. Great service and a pleasure to work with each time. I called to get a quote for moving and older pickup 1100 miles on Tuesday, and had the vehicle delivered on Thursday. Flawless! read more

Had a great experience transporting my car out west. Communication was clear from beginning to end. Cost was a little high, but the experience and ease of getting my car was worth the price. Highly recommend. read more

Had my car shipped from the east to the west coast. Driver who picked up my car was thorough and took a video of the vehicle for their records before loading it onto the truck. Vehicle was delivered on-time, though the driver who dropped it off "forgot" his mask. read more

I am a classic car collector. I buy and sell a lot of cars. I've had a lot of bad experiences with brokers in the past. Most brokers are nice and attentive until they make the sale. Afterwards you can't get a hold of them. That is not the case with Guardian. They are a great company to work with. I have moved probably 20+ cars with them, and I have nothing but good things to say about Guardian. Staff is friendly and responsive. Never had a problem reaching them. Prices are very reasonable. I am not an easy guy to please especially when it comes to cars, but I am very satisfied with their service and will continue to use this company. I have referred Guardian to a lot of my friends, and everyone has been happy read more

One of the single worst experiences of my life. This is also called MetroGistics FYI.... I've shipped multiple cars across the country so this is not a new process for me. I purchased a BMW X5 from a New York BMW dealer and had it shipped to Kansas City. Any fear of shipping a vehicle came true using this company. Cracked windshield, tires with deep cuts, scrapes, dings.... I couldn't believe my eyes when it arrived. I told the driver I could not accept the vehicle in this condition. I asked him what the process was for damage during shipping and he said take a picture of the damage and take a picture of the damage survey that was completed when the vehicle was loaded at the dealership. You will then send in both to file a claim. So I did as instructed. I won't bore you with the number of calls, emails, yelling and screaming matches etc.... although NONE of the damage was listed on the orgianal damage survey they refused to pay for the damage. Do your homework on the company you use to ship your vehicle. I would NOT recommend Acertus, MetroGistics or whatever they change their name to next to avoid bad reviews. ZERO accountability, HORRIBLE customer....Honestly don't even think about using these guys... Zero Star review for me..! read more

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Guardian Auto Transport safely transported my beloved Subaru cross-country from Los Angeles to NJ over Thanksgiving in a short 11 days (estimate was 7-14). Like most car shippers, Guardian is a broker who works with trusted shippers. Everyone involved in the process was polite, communicative, honest and on time. I worked with PK who worked hard to get my car here and gave me his direct line so that I could text or call with any questions I had. He always answered quickly. Edy was the local drive in LA who picked up my car initially - he was performed a thorough inspective before picking up the vehicle. The shipper was Trans-Auto Logistics and the driver was Jack Lee. Jack was communicative, on time and texted me once he was on his way in the last leg of the trip with an ETA. I had a bag of belongings in the car which also arrived secure. I would recommend Guardian Auto Transport and PK to anyone! read more

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Return trip excellent as I knew it would be. I've already recommended them to 3 other friends. Two thumbs up!!

I book with another transport company back in June, 6 months before I actually needed to ship my car the week before Christmas. Plenty of notice you would think. The day came and went and they were a no show. with no explanation. I went online to find a solution and found Guardian and Ardale. Within 24 hours my car was picked up and on its way. The driver as well as Guardian kept in touch via text and email the entire trip including a phone call to confirm delivery and where he put the keys. Two days early I might add. Going home in March, I'm sure the return will go equally as well. Thanks Ardale and Guardian, I will be calling again. read more

My vehicle broke down while I was out of town and needed to get transported back to my local dealership. PJ at Guardian Auto Transport was extremely helpful and easy to deal with. The vehicle was picked up and dropped off as scheduled with tons of communication along the way. I could not be happier with the way things turned out. Guardian Auto Transport definitely made a difficult situation much easier to deal with. read more

EXCELLENT service! Don't waste your time with multiple quotes that promise to transport your car! Guardian transported my Hummer H1 on time and above my expectations! I will be back again and again! read more

I needed a vehicle moved and I needed it moved quickly and inexpensively as possible. Acertus not only moved it quickly, but they did it at the lowest price of the places I called. I highly recommend them for your vehicle moving needs. 5 stars!!!! read more

I usually don't write reviews, but wanted to spare future clients the difficulty of using Guardian Transport. The sales cycle was great, very attentive. Then, once you pay, the service was downhill. If you have 3+ hours after the time your car was scheduled to be picked up, or if you're good leaving the car unlocked and unattended for the pickup, you'll be okay. If you're scheduled for an out -of-state house closing, and needed to leave by a certain time, prepare for a back up plan. My car was due to be picked up 8:30-9:30, and someone arrived around 12:30, and the entire morning I was told " the driver is 15 minutes away". I will never use them again. I had 15 minutes to walk thru a house in order to get to the closing in time, all because of Guardian Transport. read more

Was worried to death of transporting my Acura 2,000 miles! The guys at Guardian carefully guided me through the process. They all lived near the transport center, so were willing to receive the car any time at my convenience. Then they delivered my vehicle safely AHEAD of schedule on the West Coast! Even after it was all done, they called to make sure I was satisfied with their service. AMAZING professionals who do business thoughtfully and thoroughly. read more

Initially, I did a Google search for car transportation companies, and mistakenly putting my job out for bid. I got called and emailed relentlessly, from companies promising all sorts of things but when you checked the yelp reviews they were horrible. Eric From Guardian was the exact opposite of this. We communicated directly via text, often late at night or early in the morning. The vehicle was picked up 48 hours AHEAD OF SCHEDULE, and within 36 hours was at its destination. They also let you split the payment up so that not everything is taken upfront. I liked that, there is a cash on delivery aspect that provides mutual assurance that the job will be done correctly. The driver was amazing. I was transporting a vintage parts car that rolled, but only barely. The driver even helped me push it toward the winch. The quote was slightly more than several other companies, but I'm sure those other companies were just lowballing and would have tacked on additional fees or refused outright to transport once they saw the scope of the job. I highly recommend this company and will use them again. read more

Acertus - Vehicle Shipping Near Me - Overland Park, Kansas

We contracted to have our daughter's car shipped from California to Tennessee. No complaints about pick-up, damage or how long it took to get the car. However, the car hauler called us from a city 1 hour away and asked us to come there to pick up the car in the middle of a snowstorm. He refused to bring the car to the city we paid to have it delivered to. I think your experience will depend on who actually picks up the car - and you have no control over that. No, I would not use this company again. read more

Professional, reliable and all three of my vehicles were moved across the country from Oregon to Florida with no issues! Highly recommend.

They changed their name from Metrogistics to Acertusbecause they are such a crappy company. I bought a vehicle from another state and the dealer used these guys to schedule transport. I was told 1-7 days.... they never called me when they were suppose to and never responded back when I called them and left messages and emailed. Horrible company. I ended up going with a different company all together. These people don't know what their doing and have horrible customer service. Stay away. read more

Great work! Fast service Competitive price... Very helpful and friendly... I contact 2 other companies prior ... so glad I found Guardian read more

If you need to ship a car I recommend Guardian. The service is excellent. I worked with Mike and he was very responsive. He followed up immediately when I would get his voicemail. I knew the day and time for pickup several days in advance. They came through on their promise of 2 day delivery from Chicago to Austin, TX. Overall I was very satisfied with this company and would recommend it to anyone! read more

My one and only time transporting a car, but I can't imagine a more seamless experience....oh, and the price was lower than 4 other companies I contacted. Thank you Mike and Ty!! read more

From my first call with Kari, I new that I was in good hands. I had to make an immediate switch from another inferior carrier group, to Guardian Auto Transport. Kari, insured me that she was on top of the transport process. I received constant updates, through text messages, and calls regarding timing of potential carrier options where my vehicle was located. I can't thank Kari enough for her effort and persistence. I highly recommend Guardian Auto Transport, and when you call, of course, ask for Kari! read more

Do not use this company. Their reports did not explain where the car was in the shipping process as they said it would. They also were inaccurate about when the car would be shipped, it came a day later than expected and I had to call them to figure out what was going on. The worst part of it all is that $600 of damage was done to my car while it was being transported and they refused to take responsibility for it, despite the fact that I sent them pictures of the car right before it was shipped with no damage at all. They said it wasn't their problem. Don't waste your money here. read more

This company has the worst customer service I've seen. If y'all listen to the reps calls With the customers maybe y'all could get better at customer service, but they problem don't even record there calls! Absolutely unacceptable! read more

I booked with another company first and they ended up not only taking my deposit but not picking my car up. I called guardian and they picked my car up next day without any issues. I was scared to get taken advantage of again and Eric really took care of me. Loved working with them. read more

STAY AWAY!!! i bought a car to get delivered and the pick up sheet said minor scratches that the dealer filled out i got my car 2 days late and was covered in dirt. i asked the driver to stay an let me inspect the car, he did not speak English and would not stay. after washing my car i found $9,000.00 worth of damage that they are now denying any responsibilities for even though the damage is in the photos that their driver took read more

I'm a marine and was looking to get my car before thanksgiving and let me tell you this company is actually horrible. Tried to ship my car down here and it's getting here almost 2 weeks later than it should have. Several problems with acknowledging I paid them delaying their troublesome task of finding a driver, whose truck would have "unpredictable mechanical problems" and now they're looking for another driver after he returns my vehicle to them. They made no extra effort to speed up the process. As of now it appears I will not be spending the holidays with my family. read more

This was my first time shipping a vehicle and after reading the awful reviews for every company I came across I was hopeful when I found this company. The reviews were much more positive so I dove in and I was not disappointed. These guys are solid. Eric was prompt and helpful, letting me know the status of my vehicle every step of the way. I had read that it can take weeks to recieve your vehicle, but it only took four or five days from when I first called to request a delivery. And it even arrived the night before it was supposed to! If I need to ship another vehicle in the future I will know who to call. read more

Guardian auto transport - especially Eric was fantastic with our recent move to San Diego from Long Island New York. Eric was extremely professional and efficient. The car arrived as planned and as promised in perfect condition. It could've been a very stressful situation but in fact turned out to be very easy and worry free. read more

Good luck trying to get in contact with anyone at this company that knows anything about their job. The company I work for has ordered several vehicles with them already, and each person has had dreadful things to say. Apparently, Acertus thinks it makes more sense to put a delivery driver ON A TRAIN, from Florida to Salt Lake City, to deliver a vehicle on to Portland OR, than to find someone local, adding days to the delivery time. On top of that; they will have a delivery person SHOW UP AT YOUR HOUSE, without calling you, on THANKSGIVING to accept delivery. Their main office is somewhere on the east coast, but if you're thinking "Hey, if they cover the whole country there must be someone available to speak to that covers west coast hours." Think again!! Because apparently the one person answering phones goes home at 2pm EST. They start off by having you confirm information in a form, and they allow you to change the info and submit it to them. The form says you will be contacted within 5-7 business days to schedule delivery. Nope. They don't contact you. When you dial "Dispatch" through their AVR, you either get no one at all, leave a voicemail to a general inbox (Which I'm sure gets deleted), or a lady on the phone that has no access to any information, and has you contact another agent. Okay, so you call the other agent. We'll call him "Keith". You call him and leave a voicemail. 2 days go by and you call him and leave another voicemail. Another 2 days, and you're finally able to reach him asking about ANY info on delivery. You provide the "BL#" to him and he informs you that your vehicle is 'in the shop being serviced'. This is troubling to you because; Why are they delivering a vehicle that needs service; what type of service is being performed?; Where? "Keith" has no answers but he assures you he will investigate and get back to. Fantastic! Please do! He won't. You call "Keith" again. Leaving yet another voicemail. Another 2 days. You call "Keith" again. Leaving yet another voicemail. Still 2 more days. His greeting states that you are welcome to contact him via text, so you do. Asking for any info. You guessed it, no response. I was emailed on 12/16/19 regarding a delivery for a vehicle. There has yet be ANYONE from Acertus to reach out to me IN ANY manner with any info. It's been over a month now, with no contact or info provided by them whatsoever. Please. For love of sanity. If you are considering using them for anything. Do NOT. read more

They lied about the amount of money they were charging my credit card. It went from 250.00 to 709.00? So far they are NOT trust worthy

I used Guardian Auto for the purchase of my new (to me) BMW i3, that I bought sight-unseen from CO (I live in TX). I dealt mostly with Eric who was very professional, responsive and helpful. His prices also seemed reasonable and competitive or better with other estimates I received for similar routes. The only reason I wouldn't give 5 stars is that Guardian Auto doesn't actually move your car - they are a broker (dispatcher?) for locating other movers to take your job. Therefore, once your car starts the move, you have to go through them to speak with the individual moving your vehicle. This caused some confusion and angst in my case that I think could have been avoided through more direct communication with the driver from the start. Having said that, the car did arrive in great condition and in a timely manner. Would I use them again? Probably, but I would likely look around a bit first. read more

I would never trust these people with my car again. It was such a pain to get my car here and they put you throw so many hoops. Unless you have time to deal with them lying to you about where your car is and not getting the right information. Had to deal with Eric telling me for over 4 days my car was in Spokane to find out from the driver that it was only 15 min away from my house just sitting in a yard. I will never us them again. read more

This was my very first time transporting my vehicle. Prior to, no one has driven my car but me. I was very nervous and skeptical of any transport company handling my vehicle and the customer service follow up I would potentially be receiving. However, David from Gaurdian Auto really changed all that for me. And believe me, I am very critical. Not only did David get back to me super fast, he kept me informed throughout the entire process. I really felt I could trust him. He even took calls from me after hours on a Friday. I really couldn't believe it. David really provided exceptional service and to someone like me, that's hard to do. He exceeded my expectations. I have to also mention Ashley who also reached out to me frequently to let me know in advance when to expect pickup and drop-off. I would recommend Gaurdian to anyone I cared about and would use them again. Thanks again David & Ashley for the great service!!!!! read more

Stop reviewing other auto transporters because this is the only one worthy of your attention. I've used about five other companies and every single one was a nightmare. Until now. Guardian brought my car from Charleston to Chicago without any trouble or rip off scams. So many of the so-called brokers do this as a side hustle, but I could tell from my first phone call with Guardian that this business was important to them. And that my business mattered to them. The pick up and delivery happened exactly as planned, the driver was friendly and attentive, and my Honda Civic is now safe and sound in my driveway. Guardian is not cheap, but if I'd flown to Charleston and done the drive myself over a few days, it would've ended up taking longer and likely costing even more. read more

GUARDIAN AUTO TRANSPORT is by far the best car shipping company I've ever come across ~ and I've had our 1959 Edsel Ranger (a beast of an automobile!) shipped several times before. From beginning to end, Mike and his team handled my every concern perfectly. They assured me that all their drivers are vetted. Some companies don't do this but it's super important to know who's driving your vehicle across the country. I was kept apprised of where the vehicle was as the carrier made his way across the country and notified when it arrived at its destination. I couldn't have been happier! Please note: When you ship a vehicle in the fall or winter months or whenever rain or snow is likely, you must cut the shippers some slack. If they get stuck in a blizzard, they're probably going to miss the projected date of delivery. But this isn't their fault! If you absolutely, positively *need* to have a car someplace and you can't handle weather delays, you need to ship during sunny weather. Driving these rigs is dangerous work. Clients shouldn't heap on added stress by complaining that the carrier is a day late because he or she got caught in a blizzard in Colorado. You can't go wrong by hiring GUARDIAN AUTO TRANSPORT! I'd give them a 100 stars if I could! Our car has sentimental value. It belonged to my husband who died of a massive heart attack not long ago. This car has been handed down to my grandson who used to work on it with his "Papa." It was just so important to us that this old, broken, lump of a car get to this boy. And it DID! ...thanks to Guardian! Our family loves you guys! Now that our car is in my grandson's care, we're on our way to restoration. We couldn't have done it without you! We're grateful from the bottom of our hearts! Many, many thanks for a great experience! read more

I've used Guardian Auto Transport probably 4 times to transport vehicles and never encountered a single issue. There is a reason I keep using them: Mike and Eric are always a pleasure to work with. Very awesome service! read more

Guardian Auto Transport is amazing. They always come through and will do it at the best price, regardless of what other companies claim nobody beats their service. All my cars arrived in perfect condition and on time with no delays every time. I am more than happy to use them to get this level of service. Thanks Guardian Auto Transport. read more

I've had two vehicles transported with Guardian from Chicago to Phoenix, and both times not only have the vehicles arrived in great condition and with no damage, but the overall process and customer service was AWESOME! They communicate with you regularly, explain all the stages of the process and set your expectations very well, not only that but they were able to get one of my vehicles shipped on short notice (2 days) and it got there a day early! Look, I don't YELP, but these guys did such an amazing job I had to tell others to try them. Great job Guardian! read more

Guardian Auto Transport picked up the car and delivered it at the exact time I needed them too and they kept me informed the entire time. Not only that but my car was in perfect condition and I am very pleased with all the work they did for me. The driver was friendly as well. read more