i took it in too electrical system checked out bad altenater then they found a bad brake line so i…read morehad them fix that then all of a sudden i had abad gas line they wanted too fix it for 2000.00 i said no to that now something i had never noticed before i put $10.00 dollars in drove about a mile and was allready out of gas ismell gas all the time ihave owned the vehicle over ten years total charge for there service would have cost me around $4000.00 dollars iwill never go back there again

My first time.using this business. They got me in promptly for my appt. very courteous and…read moreknowledgeable. Turned out to be a simple headlight problem, was in and out in 10 min. And no charge They also offered me a ride but I didn't need it.

Fantastic service. Reasonable price. A different garage suggested that it would cost about $1,000…read moreto fix my Honda sliding van door - that did not slide well. But, New Concept fixed it for only $54. I was surprised. Door now works great. I will go back here! Strongly recommended.

what's the point of having scheduling? I scheduled and oil change and tire rotation and when I…read morearrived they said it could be 2 hours before they got to my car. Maybe you shouldn't offer online scheduling if you're not going to actually make it work for your now ex-customer. You guys used to be excellent.

Called and got a quote because Grain Valley Muffler couldn't get me in until the following day…read more Called these guys and was quoted nearly triple what the other shop quoted. I told them how much higher they were than their compeitor and haggled a bit on the price. He said he'd talk to his boss and call me back. No call back, so I called and said I'll pay their price. I decided it was worth the extra money to get it done same day. I show up 5 min early and I'm the only person in the lobby. No one says a word to me or even looks at me. After a couple min, I say something to the guy in the lobby so he knows I'm the guy there for the appt (he already knew). I sit there for another 15 min while he makes phone calls and carries on with business like there isn't someone there for an appt. Needless to say, after 20 min of sitting there, I left as it was obvious they were doing me this way on purpose. If you didn't want my business say so. Having me waste an hour of my afternoon was pretty uncool. Felt like I was in JR High all over again. If you want to save yourself an experience like this and a lot of money, take your business to Grain Valley Muffler. Side note: I tried to talk myself out of leaving this review. Couldn't do it. You don't treat customers this way. I'll match your pettiness.

Just had post a short message thanking Jim for the prompt, professional, honest service I received…read more I was very impressed and will definitely be back .

The five stars I gave were well earned. This particular shop carries on a legacy that goes all the…read moreway back to nearly the founding of the city of Merriam itself. When the Macek family started this business some six or seven decades ago, it was a local mechanic shop that fixed cars for the neighborhood. One of my churchgoing friends used to tell me that when she went to her sunrise service weekday mornings, it was good to see her electrician, her plumber, and her mechanic all there with her every day. The mechanic she mentioned, was of course, the owner of this shop at that time. I took my car in to this shop for the first time around the year 2007, and I got exceptional service back then. Everything that the shop did was fixed completely, and specialty items, like welding mufflers that the shop didn't do had good recommendations for competent and economical neighborhood experts. It's no wonder that when you went in to the parking lot to make an appointment or drop off your car, you often had to park a few blocks away & walk in--the parking lot was almost always overflowing. The shop had built an impeccable reputation for great service. I have since moved to the east side of town and for a while lost touch with the Maceks and this shop. So a few months ago when my thirty-five-year-old Chevy was having problems, I took it into my local mechanic, who shook his head and told me he really didn't care to even try to fix it. It was an old car that had too many problems and he really didn't think it was worth his trouble -- or mine, so he recommended that I scrap it and buy a new one. I wasn't ready to give up on my old car because it still got great mileage and aside from the recent problems, it had been fairly reliable. I looked up the website for this shop just because I remembered how good they were all those years ago and found it had changed hands. Somehow I had a feeling that the family that owned the old shop wouldn't just sell it to just anyone, but to someone that would be honest in their service. I was very pleasantly surprised, because this new crew went above and beyond the call of duty when they diagnosed and fixed my car. First of all, they gave me the complete story of my car's problems. It turns out my other mechanic had simplified things a bit for brevity and the problems were little bit trickier than I was led to believe. Secondly, they were able to lay out a repair plan and told me what they planned to replace and what kind of labor needed to be done before they began. Everything was written out before they started, so there was no question about any detail. They meant to fix the car, period. Finally they set about fixing the car. They replaced parts and fluids, they made adjustments, and they tested everything when they were done. The guarantee they give is something you can take to the bank, because, at least in my case, they didn't stop until the car was right. It wasn't just fixed, the new parts engaged correctly, ran evenly and disengaged smoothly. I couldn't be happier, especially since this was a difficult repair. I'm convinced that the current owners of this shop are very worthy heirs of the Macek legacy because they were able to ferret out and fix problems that other mechanics wouldn't touch. I'd have to say -- if you need your car fixed you might want to hurry up and get your car down to them. Word is getting out that these guys are good and their parking lot is filling up!

These guys are awesome! They do what needs fixing and they do it right. I come to New Concept…read moreanytime I have a problem with my vehicle.

I asked for my heat to be fixed and they bought a kit and they kit didn't fix the told me that…read morethey give up and I had to take it somewhere else so I did i took my vehicle there more then 4 times to get it fix and when I took it in had no ac but I had heat now I have ac but no heat now

The best in the northland! Very fair and always explains things on my level. Thank you for…read moreservicing my old car for these many years!!

Outstanding service for a fair price. Matt, the owner, and Rachel /team are wonderful.read more

We have been going to OP Automotive since we moved to Kansas almost 17 years ago. I just recently…read morehad my Ford Escape in for a coolant leak. We were thinking the worse, but the bill ended up being less than the quote! On top of that, Matt saw I was due for an oil change and also fixed my windshield wiper which got screwy when we had to change the battery ourselves on a Sunday. Don't believe me? Look up changing a battery in a 2013 Escape! Rachel and Matt are awesome, always nice and always very fair! Won't go anywhere else!

I recommend. Quick to get in and estimate. Car ended up being too far gone to spend on fix. Not…read moreshops fault. They were fair and straightforward. I recommend

Quality work at reasonable prices. I was able to get an appointment quickly. They performed the…read morerepairs in the time frame they quoted. Kevin

The AC went out in our 2018 Acura MDX the weekend before it got HOT in kc. We knew we needed to get…read moreit fixed and quickly. Enter Tom's. First thing they answer the phone so kindly and ask the right questions. They have full transparency pricing. They fixed our air in a day by replacing our compressor. When we took it home that night it wasn't working quite right, so they took it right back and even loaned us a car! They had it back to us the next day and it's working perfectly now. We look forward to using Tom's in the future and recommending anyone else to go there. They were kind, honest, efficient- can't ask for more than that.

We have been back again and again. Love this place. They do honest work with quality parts. They…read moreare worth the wait.