We had a sewage backup in our basement - awful! We have used RP for years and they really came…read morethrough this time. Robby came out and spent a lot of time investigating the problem with a camera and diagnostic equipment. He showed us everything live on camera and we had a terrible pipeline break. Robby got it working well enough to use for 2 days. He came back with Nate and replaced the pipe and redid the basement floor. They were clean, professional and on time. For such a large job it was reasonably priced. Thanks guys for a job well done! D, K and B McKinlay

I called them as our shower faucet had broke, they were here within an hour. Cade was wonderful,…read morepersonable and knowledgeable. Definitely recommend them and will call them again if/when needed. Plus they gave us a small goodie bag!

Michels is a gem! Knowledgeable, fair, and efficient. From…read morethe beginning the communication was absolutely top shelf. The plumber was responsive, clearly experienced, and wonderful to work with. I've used a few other plumbing companies - and while none have been bad (thankfully) I can also say that none have been THIS good. I recommend them fully! I'm grateful to have found them. Owning a 100+ year old house has its challenges. Michels helped us overcome them.

Dishonest, rude and incompetent. The first guy came for a FREE estimate and was knowledgeable and…read moreprofessional. The guy they sent to do the job was his polar opposite. They tried to charge us for the free estimate and for half of the work we agreed upon. The job was to replace two shower cartridges and he said we're only replacing one and mentioned the price was not changing. When I asked him if he was serious and if he's trying to take us for a ride, he responded snarkily, "Yes, I'm trying to take you for a ride". I told him we were done here before he did any work and he said he boss would be billing us on his way out which is laughable. Big time bait and switch artists. Avoid at all costs.

I appreciate their honesty…read more We had two other companies evaluate our air conditioner. There were three possible issues: a bad capacitor, a bad motor, or the need for a completely new unit. We suspected it might be the capacitor, but the first technician pushed for a new motor. The second technician didn't mention the capacitor or the motor and instead recommended replacing the entire unit for $9,000. Aquaduct diagnosed the problem as a faulty capacitor and replaced it. If we truly needed a new air conditioner, that would have been fine. Our current unit is 15 years old, and we understand that it might have been time. But what we wanted was an honest assessment, and that's exactly what Aquaduct provided. I highly recommend Aquaduct!

We had an extremely poor experience with Aquaduct Plumbing after they installed our water heater…read more The installation was not done correctly (dielectric union, flue and drain pan) and corrosion developed at the dielectric union within a few years. This issue was pointed out to their technician during a service visit, & we followed up by email with photos clearly showing the corrosion. They claimed it was not their fault and since it is outside the labor warranty they wouldn't take care of it. When the issue recently worsened and we asked them to stand behind their installation, they pointed to an expired labor warranty and then stopped responding to our emails entirely. A water heater installation should last far longer than this without corrosion at the fittings, and a reputable plumbing company should take responsibility when a clear installation issue is identified, regardless of elapsed time. Unfortunately that was not our experience with Aquaduct Plumbing. Now I have a 4 year old water heater that will likely need fully replaced because of this piece that is almost fully corroded. DO NOT RECOMMEND!

I regret not listening to all of their horrible reviews, and I promise you will too if you hire…read morethem. I scheduled an appointment for 8am on Monday, by 10am I was panicking because we had a main line sewer clog and had not received any communication. I texted, I called (never went to voicemail except one time days later, every other time it appears someone answered the phone while on mute so I'd just hang up). It wasn't until my husband started calling that he finally got an answer and was told they'd be here at noon. That time again came and went, but they did finally show up at 1pm. The two guys that came out resolved the issue, but said their "card reader was down and could only accept cash". Since this repair is going through my home warranty, I need the invoice for reimbursement and have been told since Monday that Bob (the owner) would send it. Monday night he said, nothing. Tuesday night he said, nothing. Wednesday morning he said he was working on it "right now", nothing. Wednesday evening he said he was working on it "right now", you guessed it - nothing. At this point I don't think it's ever going to happen, likely because this isn't a real company. They're not BBB accredited, cannot communicate over several days, and overall has been a nightmare to work with. I'm kicking myself for cancelling with another plumber that quoted me the same price, so don't be like me - call this guy instead (2247046220) Drainmaster Sewer & Plumbing LLC! Same price, way more professional, and has the reviews to back it up. Additionally, it really rubbed me the wrong way that he would not answer me but would respond when my husband contacted him (on several occasions). Despite me being the one to schedule and pay, it seems Bob does not want to work with women. Run, don't walk, away from this poor excuse of a "business". Bob has no idea how to run a reputable company.

i came home to two leaking faucets (which i had admittedly been ignoring) and decided this was…read morebeyond my scope. i sent a message and Robert immediately called back and asked me to send a video and diagnosed the issue. He was doing a job pretty far away when I called, and still promised to come out as soon as he was done. He communicated well about his arrival time and was genuinely friendly and efficient in his work. (Also shout out to his partner Chris who was equally friendly and efficient!) They had some install issues with the second faucet and stayed until it was completely done and functioning well, past 8pm on a Friday. The price was a touch higher than what I expected BUT I did not ask for an estimate and they did have to do some extra work they didn't anticipate, so I was happy to pay. I'm actually fairly certain they fixed my running toilet and I didn't even ask them to do that. I highly recommend this service.

I had them come out to fix my air conditioner during that hottest week ever in July. My air went…read moreout the night before. I booked a time online for the following day. They came out for that specified time. We have 3 dogs. I have AFIB and my daughter-in-law is pregnant. Thank God the technician fixed it. All the parts necessary to do the job were on his truck. Such a relief. And the price was right. They send out lots of coupons too. I highly recommend Just In Time.

Triple Play of great service. First, it was Kyle and Clayton (sp?)...out to flush a water heater…read more and inspect a water hammer issue. Divide and conquer: Clayton handled the flush...no problems there, while Kyle tackled the water hammer, which speculated might be the result of a faucet cartridge I improperly installed. But he checked everything...water feed under the sink and even pipes in the basement (which he snugged since it looked like one of them was loose). Then it was back to the sink and the faucet cartridge. The good news? I hadn't muffed the installation! I just looked like the part was a lemon. Better news? He had the part on hand. Even better news? Both projects cost less than expected, even without using a discount card I had forgotten was taped to the fridge. In. Out. Done and done, but not before they did a thorough check for leaks. They were followed by Josh who talked me through the wide variety of furnaces they offer. Not a cheap investment, and he knows it, which is why he patiently went through all the options. I now know more about what goes into heating a home thanks to him. All three of them...courteous, professional and efficient. Thanks. A great way to start the week.

Frank is great, positively reviewed for personal service. It is great that he is local.read more

Quality work at a very fair price; responds quickly and gets the work done on-time; everything is…read moredone efficiently and professionally. We can always count on them to make sure it's done right. Frank and Alex have been here for faucet problems, sump pumps, and sink disposals. They also do yearly backflow checks. Highly recommended.

With the cold weather coming I decided it was time to have our gas furnace checked over and replace…read morethe air filter

This is NOT the company it once was. The level of customer service has truly diminished. I had an…read moreappointment, and their tech arrived 40 minutes early. Keep in mind that during the winter months, they cancelled with me several times because my call was not a high priority. Not to mention their guy had just come out two weeks earlier to check my furnace for leaks, and we talked at great length. However, today EMILY called to say that since I could not make the appointment, they can never put me on the schedule again. Such a horrible level of customer service. It's okay for them to cancel, but because they are there early and I cancelled, it's never scheduled with us again. No problem, I am a homeowner, hard working, and damn sure will take my money and service elsewhere. Not to mention their best technician are no longer here. Take time and do your research; everyone's experience will not be mine, and I don't need to deal with companies like this or EMILY!

This company does excellent work they are very fast and do very quality work. I would highly…read morerecommend them. They don't do estimates but they come in fix your plumbing and leave making think that problem you orginally had never exsisted.

Best customer service I've ever received. I called Complete Plumbing needing an evaluation and…read morepossible repair of two whirlpool tubs at my house and time was of the essence. Tina, one of the owners who answered the phone listened to my problem, looked at pictures I sent and agreed to help me. We exchanged at least 5 text messages and had that many phone conversations within a half hour. Tina, without my even asking, researched and contacted a whirlpool repair specialist who was better suited for the job - and they are hard to find! Tina sent me their contact information, spoke with them on my behalf, and agreed to be my backup until I was able to make arrangements for the specialist to come to my home. In less than an hour, Tina solved a problem I had been struggling with and stressing over for weeks! So intelligent, committed and responsive! Amazing.... thank you Tina!