Oscar was a great help in getting our AC back up and running. We definitely will be recommending action air to any friends or family in need of ac or heating services. read more

David was on time, polite, thorough, and helpful. Unfortunately, his findings were less than favorable, but he provided much needed guidance and suggestions. He offered options and clearly explained the pros and cons of each option. Action Air can be proud to have him represent the company. read more

Hvac installed 2022 the fail safe failed today, causing flooding in our attic and ruining our walls. And ceilings They refuse to come out for an entire week to even check on it. In a heatwave. read more

See all

Extremely disappointed with Action Air. All I needed was a routine HVAC maintenance appointment. I initially scheduled it online, but they called me afterward to say the date I selected wasn't actually available and asked me to reschedule. The next available appointment they offered was two weeks later. Today was my rescheduled appointment, scheduled for 9:00-11:00 AM. I took a day off work and waited at home for the entire two-hour window. No one showed up. When I called their office, they told me they didn't have any availability today. Seriously? If that was the case, why didn't anyone call me before my appointment window to let me know? Instead, they wasted my time and my day off. To make things even worse, the next available appointment they offered was September 1st. Are you serious? After canceling on me twice, you're asking me to wait another month for a simple HVAC maintenance appointment? This is the second time they failed to keep my appointment. Poor scheduling, terrible communication, and complete disregard for customers' time. I won't be using Action Air again, and I wouldn't recommend them to anyone. read more

EXTREMELY DISAPPOINTED - POOR CUSTOMER SERVICE BEFORE SERVICE EVEN BEGAN Unfortunately, I can't even rate the quality of action airs HVAC service because they never showed up. Our air conditioner was still running but was only producing slightly cooled air. With an excessive heat warning forecast for the weekend, we wanted to have it evaluated as soon as possible. Based on actions, air positive reviews, veteran owned status, and online availability, I scheduled an appointment through their website on Monday for Thursday between 1:00 p.m. and 5:00 p.m.. The online scheduling process was simple and I received both a confirmation email and a text reminder stating that action air employee would be arriving. During that appointment window. Everything appeared to be confirmed. To make sure I was home, I took the afternoon off work, rescheduled employee interviews and meetings, and waited. At 4:27 p.m. - after waiting 4 and 1/2 hours into the scheduled appointment window - I finally received a phone call informing me that they would not be coming. I was then told that they were aware their online scheduling system had some problems and that the next available appointment wasn't until August 18th I'm sorry... What?? If you already knew your online scheduling system wasn't functioning properly, why was it still accepting appointments? At a minimum, why wasn't I contacted when I made the appointment, the day before, or even the first thing that morning? Instead, I lost an afternoon of work waiting for an appointment that your company apparently knew it could never keep. This wasn't an inconvenience - it demonstrated a complete lack of respect for a customer's time As a fellow veteran, I intentionally seek out veteran owned businesses because I believe in supporting those who have served. That made this experience even more disappointing. Customer service isn't just about fixing HVA systems; it's about communication, accountability, and respecting the commitments that you make to your customers I sincerely hope action air addresses the scheduling issues and improves their communication with customers. No one should spend half a day waiting only to be told, at the very end of the appointment window, that the appointment was never going to happen. DO BETTER!!!! read more

We had a full AC system installed by this company less than a year ago for upwards of $12k. It failed three weeks ago (diagnosed as an airflow issue, filter replaced, system reset). It failed again with the exact same symptoms; new filter installed, system running but blowing warm air, outdoor unit not engaging. When I called, I was told the earliest available appointment was four days away, with zero technicians available for the entire weekend. This during an active heat warning with highs above 90°. I have a toddler at home. I emailed the owner directly, who I'd spoken with positively after the install, and never received a response. I called the main line every morning and got the same answer each time: nothing available. I understand things break. What's disappointing is a company that installed an expensive system less than a year ago having no weekend emergency coverage at all for a total no-cooling situation, and an owner who didn't respond to a direct, reasonable request for help. I'd think carefully about what support looks like after the sale before choosing this company. read more

Jalvin Tolentino stopped by to tune up my 14 year old HVAC system. He was on time, thorough, and showed before and after photos of what was accomplished. Plus, pricing was much less than a competitor. read more

Oscar came to my home as scheduled and did a great job and fixed everything that was giving us problems. Action Air installed our HVAC System about three years ago and has always done a really good job for us! Oscar is an excellent tech who knows what he's doing!! read more

There's great businesses and then there's... these people. These are some of the most inefficient people I have ever met here in San Diego. Absolute waste of time. As a realtor representing my client, they were supposedly unable to deal with me directly for replacement of an HVAC unit. They needed to speak to the owner on a recorded line and also required some sort of escrow fee (even though this was a simple seller repair to be paid quickly by the seller/owner). In the time that I had to waste listening to this bureaucratic BS, I already had secured quotes from 3 of the other HVAC installers I was in touch with (with top-choice able to install everything the next day, with complete SD air permits + HERS verification). read more

Our unit is fairly new, about four years old and it already has problems. In the four years, we were able to use it the first summer, but has had problems since. I contacted Action Air and they sent a young kid who did not repair the issue but I was charged $72.00 for the visit. VERY disappointing. I would not recommend Action Air. read more

So no sooner than had I pressed the "Post Review" button here on Yelp I get a call from Action Air. The lady who could not call me back after 5 phone calls is "oh so sorry". So they sent Oscar out to check for leaks. He found the leak in the inside mini-split unit. The leak showed up as green under his flashlight. In fact he found two leaks in the same unit. It seems to me that Carlos is very skillful. Since my mini-split has the old refrigerant that California has outlawed, my best course of action is replacing the entire freakin system. No more Fujitsu. In summary, I can state if you get Oscar, that he knows his stuff. But their prices are outlandish. I am getting multiple quotes read more

Just had an excellent first service experience with Action Air Conditioning & Heating, Oscar the technician was knowledgeable, efficient, and professional. Problem fixed, and I'd call this company again and request Oscar. read more

It's been some time since the last review and the bad taste has mostly left my mouth. Overall we are very happy with our new HVAC system and would recommend Action Air Conditioning. They did end up making the rebate situation right although I stand firm on it not being handled properly to begin with. Hopefully the office staff learned something from this debacle. Timely honest communication is imperative to building good client relationships and subsequently good word of mouth. read more

In attempting to get my disabled friend help in replacing the mini split in her ADU, they refused to do business with me, even though I had provided my friend's contact information to them twice to two different people to confirm the service call was legitimate. Even though their service tech had looked at the ADU and was supposed to be providing a bid,which is why I called them - to get the bid that had not yet been sent, even though I paid for the initial service call. It may be the worst customer service I have ever received. Trinity in the office could not have been more rude. read more

DO NOT USE ACTION HEATING AND AIR -- SERIOUS SAFETY ISSUE In September 2025, a technician from Action Heating and Air came to my home and caused a short circuit in my attic. Shortly after their work, sparks were coming out of electrical outlets upstairs. This was an extremely dangerous situation. I immediately called a licensed electrician, who told me I was lucky a fire did not start. I had no choice but to pay $688 out of pocket to correct the safety hazard that Action Heating and Air caused. It is now February 2026, and despite repeated attempts to resolve this reasonably, the company has refused to take accountability. Instead, they told me to "have an attorney contact our legal team" and to stop contacting them. That response alone should tell you everything you need to know about how they treat customers when something goes wrong. What's especially frustrating is that they had no problem responding promptly when I paid them to install a new AC and furnace a few years ago. Once there was a serious issue involving safety and liability, they completely disengaged. This company put my home at risk and then walked away from it. DO NOT USE ACTION HEATING AND AIR AT ALL COSTS. Your safety and your home are not worth the gamble. read more

Outrageous markups on freon. The tech was nice and knowledgeable, but I cannot recommend them even though I have used them for the last 10 years. New ownership?? read more

I have never been so disappointed in a company than Action Air. This company has left me with a nightmare situation that is just costing me more and more money after only a few years of completing the AC installation. Call back service is horrible, communication between customer service rep and service technicians is ridiculous. They have left me with more repairs and issues now then I had with the old unit and expect me to pay thousands to repair this lousy pre-school job. I would not recommend Action Air for the life of me. read more

See all

We were in need of new ACs and furnace. I saw the ACTION truck in front of my neighbors house, so figured I'd give them a call. Joseph Lambert was our point of contact. He was great from start to finish. We felt the quote was reasonable and they were able to get the job done quickly! The installers were wonderful as well. Very knowledgeable and informative. If something came up jn the installation they explained it to us and helped us feel comfortable making decisions. We are so glad they made the process easy. We will continue to refer them and are enjoying our nice new system. Thank you guys! read more

I am writing this review in the hope that it will discourage you from ever getting involved with this company. I have just had a horrible experience with Action Air. I called them out to check my A/C as it was not getting cool. They sent a technician (David Valdivia) to come out and see what that could do to get it fixed. The technician reported that the system was empty of refrigerant and that he recommended recharging the system with fresh refrigerant and adding a sealant/dye product that would more than likely fix it. He was wrong as after 4 days I was back to square one with a broken system. I paid $2800.00 for this fix , I was charged $511:00 for each pound of refrigerant which as I have since found out is usually Max $150 per pound from other local HVAC companies in our area. ( price gouging) as I was told by other professionals. When I tried to contact Action Air management to voice my displeasure I was told that they don't have a e mail directory of management and that was their policy. The long and short of it is please don't trust this company they are the worst. read more

COMPANY SHOULD BE RE-NAMED INACTION AIR!! If I could leave negative stars, I would. Our experience with this company has been nothing short of a nightmare. From the sloppy installation, to the defective equipment, to the sham of a service call, every step has revealed incompetence, negligence, and a complete lack of accountability. Outlined below is our experience with this company from Day 1. Poor Installation: Service tech left a hole in our master bedroom, greasy fingerprints on walls, and unnecessary drill holes outside. Careless, not professional. Defective Equipment: Within months after installation, the living room unit overflowed - causing water damage so severe the ceiling down our hallway had to be torn out and replaced. The Cherry on Top: A month ago, David V. showed up after we noticed 2 out 3 of our split units not working. David V. came to our home and spent barely 5 minutes inside, with no thorough inspection of either the interior or exterior units. He admitted he knew nothing about our warranty and then tried to sell us a $421 refrigerant refill -- without checking refrigerant levels. After pushback, David called his manager Will, who conveniently proposed a $750 "leak detection test" just to confirm if a leak even existed. In summary - David spent most of the call sitting in his truck, walked through our home in dirty boots without offering booties, and bizarrely picked up random bags of charcoal from a neighbor's sidewalk before leaving. Stonewalling, Evasion, and Rude Customer Service: After zero help from Will we requested to talk to someone else. We were referred to another David, apparently the general manager. To date and after numerous attempts to contact him, David left vague voicemails with no direct number; forcing us to go through their chaotic phone tree. Nearly a month later, no one has explained our warranty coverage, no one has taken responsibility, and no one has addressed fixing or repairing our non working units. The pattern is clear, This company does sloppy installs, installs defective equipment, dodges responsibility, and then pressures customers into paying hundreds (if not thousands) for "diagnostics" before they'll even consider addressing the problems. It feels less like a service company and more like a scam. read more

Bryant did an amazing job. Great in communication. He has a great personality and his experience was excellent. read more

Action Air Conditioning & Heating - Heating & Air Conditioning/HVAC Near Me - San Marcos, California

Do not follow thru. Took three weeks for them to come for an evaluation. Charges $80 for the visit. They originally installed the system and now it was leaking. Following the evaluation someone was going follow up the next day. They never did. When we called after a week, the person on the phone said they are waiting for parts. What parts? There was never a discussion about parts. The person insisted that parts were ordered. After we repeatedly asked that they check that they have the right order, they confirmed that no parts are warranted, said it will take more than a week till someone will stop by and it will cost extra (regular rate is $250/hour) because they will come after hours. No thank you we will take our business to someone who is capable of following up and is competent enough to keep track of which order requires what ... read more

Once again we are needing repairs that are warranted but haven't got any phone calls back. We haven't had our system working since October. The tech thought it was one thing ordered the parts, came to install and realized that wasn't the problem. Go to find out that tech didn't put in their repair system what he found so now it's February and we've been without heat and air since October. They are great when trying to sell you the system but haven't fallen of the edge of the earth when you need it fixed. read more

Too much "up sale" and not enough work done for the money it costs. Quoted prices for further cleaning was ridiculously high.

learned a lot from the technician glad to have a safer home! We will have cleaner air and a longer lasting system thanks David V. Highly recommend Dave for your aC needs!! read more

We had a great experience with Alex from Action Air Conditioning and really appreciated his professionalism and honesty. We called Action Air for a second opinion on a 3 year old Lennox furnace after another company told us the unit was unsafe and needed to be replaced. Alex took his time and performed a careful, thorough evaluation. He checked the system, ran it through a full operating cycle, and tested carbon monoxide levels. The results were reassuring. The furnace was operating normally, no error codes were present, and there were no internal issues that required replacement. What stood out most was Alex's approach. He was straightforward, explained what he was seeing, and did not try to upsell or recommend unnecessary work. It is rare to find that level of integrity and technical confidence. If you want an HVAC company that focuses on accurate diagnosis and honest recommendations, I would absolutely recommend Alex and Action Air Conditioning. read more

Don't be fooled by google reviews on this company, I used them based on the perfect reviews about their work, even they are super expensive compare to others, they changed a new AC coil at cost of $3800 and installed the pan incorrectly (unleveled), the AC 's efficiency was impacted by this error, recently I had to call other two companies to inspect, and the AC is working but due to the unleveled pan, the water was trapped in the pan and moisture built up from time to time and forced the system shut off when the room is not completely cooled, I called them and sent the video to show the issue, they denied the faulty job and claimed it's the pan need to be replaced, they won't come back to fix their problem but force me to pay another $2500 to correct the job they did not do it correctly at the beginning, their customer service or manger never called me back to discuss this faulty issue, they just want to get your hard earned money, so stay away from this company if you don't want waste your money and time! read more

David V. was phenomenal! I've had my system for over 10 years. I'm on a 6 month maintenance plan and have had different technicians out each time. David Valdivia reviewed my system. He was able to make some modifications to my system that will save me lot of money and have a much better quality air flow. Thank you David! You will be my forever technician!!! read more

Action Air installed a new, top of the line AC and Furnace system in my home. I had numerous problems, but the biggest one was the condensation drain line was installed wrong and over time it plugged up and flooded the utility room. They charged me to come out and look but did not resolve the problem. I cut my losses and went elsewhere. RUN !! read more

I had two prior estimates for having our air ducts cleaned. Both estimates were well over $2k. When Action Air contacted me and gave the estimate it was a no brainer. Alex arrived on time and we completed a walkthrough showing him all the locations or the registers. Alex immediately got to work and was very informative about the process. Alex was very professional and the work areas were left clean and spotless. I would definitely recommend Action Air for air duct cleaning. read more

Alfonso and Brian very good customer service. Very polite and very good work. They cleaned up nicely after the job was completed read more

Great service and knowledge from Kevin O'Brien ( a 100 out of 100) and Andrés Diaz ( great work). Definitely the best crew I have encountered comparing different jobs in my 45 years in this country. read more

STAY AWAY. Since March 21 three tech's have been out and failed to fix the problem with our 5 yr old A/C unit cycling off after a few seconds. Today we were scheduled for another appointment between 7 and 9 AM When I called at 10:15 after no-one showed up or called I was informed the appointment was cancelled, yet the person I was speaking to did not know why or by whom. Still waiting for a call. I have asked for a Manager to contact me, on several occasions, which never happened. On one call when I asked to speak with a manager Tiffany replied with they are busy and proceeded to hang up on me. Customer service is terrible and the tech's appear to be not very knowledgeable. When setting the third appointment they were going to send the same tech, who said he couldn't fix the problem as it needed a warranty tech. I am in need of a replacement for my second unit and I WILL NOT be utilizing the services of action air. BUYER BEWARE read more

I bought a new HVAC unit three years ago and it hasn't worked properly until last weekend. Multiple service requests, missed time from work, lack of engagement from management, etc. Thank goodness one technician finally figured it out. Had to kill the breaker to the house to have unit turn off. Choose someone else. read more

This place is a joke.....it's grade school for HVAC hopefuls. Techs are learning on the job, they have little experience in installing units and trouble shooting solutions when something goes wrong. Sloppy work habits, balloon labor quotes and poor customer service. They prioritize on getting the sale.....after that you are pretty much on your own. read more

Outstanding company. We are new to the area and a neighbor referred us to Action Air Conditioning and Heating. Their employee, David, came out and spent alot of time servicing our unit. He was polite, courteous, and very thorough. This company even gives military discounts on their already reasonable fee. I highly recommend this company. You won't be disappointed. read more

Awesome experience from beginning to end. Neil N came over several times because of problems with my HOA. We worked through the problems. The installers were to be here between 8 and 9 am and they arrived at 8am. Jesus L and Roberto H were a great team. They worked together well. Jesus L explained the process clearly. These young gentlemen know their business. I got quotes from 4 different companies and I'm so glad I settled on Action Air. The whole process was very involved but 5 hours later I had air conditioning and heat and a brand new Smart thermostat which Jesus explained how to use. I love my new Ecobee unit. The job site was left very clean. I highly recommend this company read more

Felt Cheated After Damper Replacement I chose Action Air Conditioning & Heating because of their great Google reviews. However, my experience was very disappointing. I called them to fix a problem with one air damper in my HVAC system. The technician said one damper motor was bad and needed replacement. I agreed and paid $375. Immediately -- literally the exact moment he installed the new damper, he claimed another damper was also broken and said I needed to replace it for another $375. This made me feel cheated -- as if they intentionally replaced one first just to charge me twice. If both dampers were bad, they should have checked everything and told me upfront. I trusted this company because of the reviews, but my experience left me feeling taken advantage of. I hope they take this feedback seriously and treat future customers with more honesty and transparency. read more

Top Notch installation by Jesus and Giovani from Action Air installing my new heat pump & ac system. Very efficient smart and reliable guys who explained every step from start to finish. I totally recommend Action for value quality service & installation. I trust the positive people that work there and feel confident every time they arrive at my home. read more

David V. was incredibly professional and knowledge able. He was a very conscientious and efficient worker. Very thorough with our very old furnace system. Highly recommend him! read more