They came out when they said they would be there and did a good job cleaning the poolread more

these guys are awesome!! they helped me last minute way late in the season cleaning and winterizing…read moremy pool... weather has been kinda warm until now and forgot to close it... they helped me so much.... I definitely recommend and will use their services in the future!! so sorry they had to clean my dirty pool

Just had a GREAT Experience with Nick and Jenson. They not only took care of the multiple areas our…read moreliner came out of the track, they did so with enough efficiency they had time to liner lock all the way around while staying under my expectations on time and cost. Very Happy, Tim

I don't typically write bad reviews, but they have been nothing but bad every time I've used them…read more It took them 1.5 years to get my new pool heater working, they put a new liner in and from the beginning it started to fail, and they had the nerve to charge me to come out to fix it again, and it's only been 2 years since installed! Please call another company! I also agree with the other review about the unprofessionalism of the techs that fix heaters. They smoke, call the manufacturer right away because they have no idea of what they are doing!!

Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

My review of Lake Geneva Pool and Spas has spun to ground zero 3 years later on a 3 year old pool…read more This pool was not set true and level to begin with with and is noticeable when full of water. There is definitely a catastrophic failure that is likely caused by a very poor install and winterizing of the pool. It appears there is settlement around the pool due to improper installation and compaction of the surrounding soils. I went to open this pool this year and noticed it drained down. That is not a good sign. Of course they came to air test, seen it failed and left. As it was put it is not Lake Geneva Pools Problem anymore and left. First observation is skimmer box is busted up. Improper winterization and ice damage. That is a major repair if the epoxy coating does not work to seal up the box. That is all I can try. Second observation is the return lines to the pool. Cannot get air pressure on the system. There is either a poor winterization of the lines or major settlement snapped the lines. Time will tell once a leak detection service can get in and do their testing and maybe send a fiber optic camera thru it. Third is the water heater. Leaks out the bottom every year. Always needing some sort of attention. This should not be. Forth are the laminar jets. They just do not operate like they should with the lighting. Never have since the beginning. It is sad for the price they charge for these. One laminar jet and area surrounding it sunk a lot. Fifth is bubbler jets. One jet si surrounded with sand and sediment. This is troubling as we do not know where that is coming from. If those failed that shallow deck is poured with concrete under the fiberglass. Basically the pool becomes a total loss as there is no safe way to repair those. This is disappointing to say the least that a pool install has this many issues. My aunt's pool is 45 years old and still working fine. This repair will be costly to say the least. This is gut wrenching because I have to fill the pool and hope the two bubbler jets will heat it and not cause a drain down. Pool must hit the 80 degrees for leak detection services to work in it. A lot of sleepless nights now.

i've never heard of such a ridiculous price to paint a pool slide. $5200 you could buy a new one.read more

Highly recommend Patrick! Our above ground pool installation was unbelievable from start to finish…read more Patrick is an honest, competitive priced contractor. 10 out of 10 experience!

From the owner: We sell anything related to and including pools and hot tubs. We also provide services to maintain,…read moreinstall, and repair pools and hot tubs.

The service was fast efficient and the people are concerned about your pool…read more Would highly recommend Chicago Pool and Spa

This guys is a RIP OFF. Would not give me a time schedule and then didn't show up to install the…read morepool. He was here for ONE day and looked completely lost. I owed him $5,300 to install the pool and now texted me and said its $8,500 upfront. FRANK is a CROOK, Lawsuit to follow. DO NOT USE HIM

Highly recommend RJS. Dan just finished inspecting my hot tub, which was installed in a home we…read morerecently purchased. I learned so much in that short time from him! He explained the equipment, maintenance and chemical options, and showed me how to drain and clean it. He was professional, knowledgeable, and thorough. A lifesaver!

Highly recommend! Very helpful, friendly and professional! Explained everything in detail.read more

I have been going here for 5 years, I always find what I need at a fair price…read more The owner goes above and beyond to make sure my pool is useable and offers free water testing to boot! I highly recommend checking them out, support local business!

Unbelievably rude!!!! A woman who claims to be the owner showed up to open the store 10 minutes…read morelate, and became unreasonably defensive when I pointed it out. Her exact words to me were, "It's my damn store, and I'll open it whatever time I want". She also reeked of alcohol. Because of her aggressive and threatening manner, I felt unsafe and left without purchasing anything.