I love the friendly environment and lack of "salesy" feel when I come here. I regularly get my oil…read morechanged here unless I'm in Florida. I try to time it for when I'm In Indy because they are so much more affordable and trustworthy then the ones near me in Florida. They explain what the issues are and do not upcharge for unneeded services.

Was told how great their service department was and as soon as my Toyota van I bought from them…read moreneeded repair they told me they don't work on Toyotas. I would need to take it to the Toyota dealership an hour away. They couldn't even change a battery on a key fob. Also the sticker on the van said it came with a remote start which it didn't. They said that is printed on the sticker manually and it was a mistake. After I paid 500 for a remote start to be added.

The techs go over the service and are very thorough. They prioritize whats most important to the…read moresafety and longevity of your car. They are also prompt. They offer discounts for cash and have always been transparent about when the work will be done.

I have been bringing my car in for service since they opened at this location. Ususually oil…read morechanges and some basic repair. They are always upfront on the health of my car, and let me know if they spot anything starting to wear. I have taken my wife's jeep in for regular service and a friends vehicle to get ready to sell. They have been an emergency repair facility for an out of town friend that neglected maintenance and started having major problems. They were honest and upfront with them, and presented several options with theire reccomendation. They try to do the right things and break the diagnosis into understandable lingo.

Karisa was very helpful with us leasing our Nissan. She was VERY fast getting back to us with…read moreinformation. When it came time to make the purchase she was very kind and friendly and helped us get the payment that worked best. She also helped negotiate a fair value for our trade in. We would highly recommend working with Karisa.

I used to love the service team at Ed Martin. The last two oil changes have me scratching my head…read more Yesterday I took my 2018 pathfinder in for oil change. 2 hours later they say it's ready and go over upcoming routine maintenance. I leave and about 2 miles down the road I hear an awful clanking sound under the hood like something is falling. I'm driving 55mph and the mechanics tools are falling from the engine bay off the road and bouncing up underneath my car. Six months prior I get a few miles down the road from leaving there and notice the car sounds funny and is accelerating oddly. I check under the hood and see where they left my air filter cover detached. Ironically a coworker I referred to them had identical issue happen to her. Ed Martin you have lost a loyal customer!

Highly recommended!! Staff was knowledgeable and dedicated to customer service. Price was lower…read morethan all other mechanics. Great place!

Great customer service and price! Had the brakes and rotors done on my Elantra 2 years ago and had…read morethe air conditioner fix recently. Harter's comes highly recommended.

I will describe this one as "not my favorite business experience". Finally, after four visits to…read morethe repair center, we were able to get my front end Bumper repaired after a fender bender. The crew here continued to order the wrong parts and not call when the parts had finally arrived. I was amazed at how many visits it took to get this, right when it wasn't the most complex damage. I have had great experiences over the years working with their partner Business down the street for oil changes in general car repair, so I was surprised how different the vibe and operations of the two felt. Not that I hope to need a collision center anytime soon again, but this may not be my first pick after this experience.

The repair to my car a 2022 Ford Edge after a head on collision with a Chevy truck with each car…read moretraveling 40 miles per hour, was outstanding. When the parts arrived, they looked at every detail, they uncovered more needed repairs, contacted the insurer who came, inspected, and agreed to the additional repairs. I can truly trust the repairs, and the car looks beautiful. Yes, I recommend Falcone who is also an authorized Mazerati repair shop. My car came out looking just as good as a Mazerati. The price for the extensive damage was very reasonable.

I was on a long triad trip going South, when all of a sudden my civic suddenly started losing oil…read morepressure. I pulled into Ed Martin and gave them my story at service department. They immediately started troubleshooting my car, found the issue, repaired, and I was on the road in 2 hours. I can't thank them enough! Price was reasonable too, can't be mad at it! Thank you guys and gals! You allowed me to make it home with family before the fireworks!

If it hadn't been for a particular in-person visit, my review for Ed Martin Honda would likely be a…read more2-star experience. My car had an unexpected death about three weeks ago. As a wheelchair using driver, it's not particularly quick or easy to identify an appropriate vehicle that will meet my needs. I don't drive a van. I typically have driven a 2-door automatic, however, it has to have enough room between the driver's seat and the door frame that I can put my wheelchair, when folded, in the backseat. When I was younger, these were easy to find. These days? Not so much. I first called Ed Martin Honda as I was curious about a used Honda Civic. I'd had a Civic before, but cars change over the years and I wanted to make sure. I was transferred multiple times trying to find basic answers about the vehicle. At one point, I simply asked if they could measure the space I needed to know about as I'd been able to determine how much room I needed. It was really basic customer service, and they just wouldn't do it. Majorly dropped ball. Somewhat on the flip side, I did an in-person visit and the sales rep definitely went out of the way to let me try a couple of the vehicles. I was definitely impressed, and there was a definite effort to try to think of vehicles that would actually work. That was good customer service, though we didn't actually find a vehicle. For the record, I ended up buying a Honda. If that original associate had been more helpful who knows what could have happened? I learned that both the Civic and the Accord would work (coupe versions, so slightly older). I ended up with an Accord that I'm anxiously waiting for it to arrive. This was a solid mid-range experience, though somewhat disappointing given I've generally heard great things about Martin's customer service. Phone call? Disappointing. In-person? Much better. Overall, I'd still probably return for future needs.

WOW, WHAT AN AMAZING SHOP!…read more I called two shops to get a quote to replace a starter on my wifes car. Both quoted $680 before tax. Then I called Wood Auto Repair in Whiteland and was quoted $610. I made an appointment and dropped it off this morning. They called me a few hours later to confirm the starter was going bad and that it would be $587 all in. This is also one of the cleanest auto repair shops that I have been to.

Nice people but ...$487.00 later my car is still not working…read more Plus $410.00 to the last repair shop. Guess I should have taken the car to Ray Skillman Chevrolet in the first place. $897.00 later still have a car that dies.

Cordially offered to complimentarily enter my vehicle to listen to a sound I had a concern about,…read moreExpressing the amount of gratitude and thankfulness to them here who had assisted my experience. A specific auto service or repair I was not there for, Nevertheless, I was provided a briefly incisive outstanding experience to momentarily figure out the sound, not only presented kindly at no charge, though being able to generously answer a question or 2 I had about my vehicle. Absolutely phenomenal, I highly recommend their amazing jovial auto service. + It smells good inside too! 5 Stars!! You guys are awesome!!

They installed a rebuilt engine for my Hyundai Elantra that was covered by warranty. The took only…read morea week after getting the okay from the warranty company. They are very friendly and easy to work with. The engine has run great so far.