Update#3 Our PM…read morecalled Milton's, to, yet again send Justin out. This time to fix my dryer. Not only was Justin ON TIME but VERY pleasant to deal with. He fixed a squeaky dryer that wasn't heating up as well as it could have been. I couldn't be happier! Tx Justin! -M in Marlboro

**service review**…read more Wow! Customer service is top notch! I was immediately called back and always kept up to date with the status of my service call via phone, text, and email. They provided a 2 hour window and arrived on time. They were prepared with the parts which we discussed beforehand for our very old dishwasher and were in and out quickly. Justin was friendly, professional, and efficient. Will totally be using them in the future! Service diagnostic $109 Labor $30

RIP-OFF!! Please READ THE NEGATIVE REVIEWS of this business!…read moreI assume the positive ones are friends and family. Here is mine. Been quoted us $160.00 to "diagnose" our fridge ice maker. An older gentleman confirmed replacement: he offered to order one for us ($250.00) and install it. Also said that we should replace the door gasket (optional). He quoted us $280.00 for labor (I'm not sure if he factored in the gasket replacement, as the quote was very vague), for a total of $440.00 to replace the icemaker. We decided that we'd rather buy a new fridge. But first we looked up the icemaker online and found it on the manufacturer's website for $180.00. It took my husband 10 minutes to replace it. Total: $180.00

BEWARE!!!! $160 charge just to walk in your door. It is robbery especially when the appliance…read morelocation is less than 1 mile from his store. I will not use Peter's services again. He never mentioned the 160 fee until he requested payment before he left the residence. I did not feel good in any way dealing with Peter.

I was very disappointed with the service here. Based on the reviews, I drove 40 minutes to have…read morethe brush attachment on my Electrolux repaired. Of course, once he plugged it in it worked perfectly. He suggested leaving it for a cleaning and diagnosis which I agreed to. Two weeks and a few phone calls later I drove back drove back to get it, happily brought it to home to my grimy rugs, and the brush did not work. I called twice and was told I could bring it back, I asked to talk to the repair person who got on and told me that I could bring it back for diagnosis, which would be an extra fee. I paid $120 for a cleaning, believing that he had checked and fixed the brush problem. Neither person I spoke to was apologetic, they have lost my business. I suggest you get a written estimate and be wary.

Excellent service - they communicated the issues and the estimate quickly. A local company that…read moretreated me like a person. And the repair was within the timeframe they projected. I would definitely go back.

I took my vacuum in for an estimate, because it wasn't working properly. I paid around $1000 for…read morethe vacuum about 6 years ago. After keeping the vacuum overnight for assessment, I was told it would cost over $600 to repair and that I'd be better off purchasing a new vacuum. I was skeptical about this assessment and took the vacuum to another repair shop. The owner was able to fix it in a few minutes right before my eyes. He repaired it for free. I was told it could use a tune up and cleaning, which only cost $60, but that the vacuum should be expected to work great for decades to come. I feel Easy Housekeeping Shops lied simply to try to get me to purchase a new vacuum from them. If not, then the only other explanation is that they don't really know their stuff and aren't knowledgeable on all brands of vacuums. I'm so glad I got a second opinion.

I have been going to Easy Housekeeping Shops in Chelmsford for probably 16 years. I bought my…read moreMiele there first. Then I purchased a vacuum for my basement. Their prices are very fair. They always have the vacuum cleaner bags in stock. I have had very little problems with my vacuums (normal cleaning and hepa filter changes); occasionally a cat toy stuck inside. Whenever I bring my vacuum in, I get immediate attention. I never have to wait more than 1-2 days for the work to be done. Repairs are always reasonable. I have recommended them to everyone who has asked where a good vacuum cleaner or sewing machine shop might be. I would continue to recommend them. I would be lost without them!

Professional efficient service. Also very friendly and charged a very fair price for service…read more Highly recommended. Took care of a Hurley vacuum for me.

I had a Dyson that was making an electrical odor while in use. The Vacuum Doctor was very…read morereceptive, and went out of his way to pick-up my vacuum on a Saturday from my house. I was given a realistic lead time which ended up being shorter than expected. I was then given a straight answer that my vacuum would be more expensive to repair than ti purchase a new out as it was out of warranty. Very experienced in the industry, and was extremely helpful!

We were unsure what type of vacuum to get, as we had gone 11 years with a Shark. We now have a…read morelarger apartment and a cat so we were ready to upgrade. Mike was such a joy to meet today. He was knowledgeable, not pushy, and honest with his opinion on what suited our needs. Such a great experience and would recommend! It's clear why he's been in business 29 years!

i hardly ever write reviews but wanted to acknowledge the incredible experience i had at Metrowest…read moreVacuums in Framingham yesterday. i did a lot of research to upgrade from my shark and landed on a sebo e3 as i have a mix of hardwood and carpet and a dog, then searched nearby certified dealers. Mike at Metrowest Vacuums was so kind and knowledgeable and did not try to sell me up at all. he insisted on demonstrating all of the capabilities and gave comparisons to similar models (even those that would save me money). he was up front about specials that were running and even took my shark off my hands. there was a steady stream of customers there for repairs that had been going there for years. beyond that, Mike was welcoming and engaging with my six year old daughter. i walked away with a far superior experience to an online retailer and a better deal. (also my floors and carpets have never looked cleaner after just a once over.) hope this helps someone if they're looking for a vacuum and wanting to support a local business!

Paid hundreds of dollars to refurb my machine and they wanted another $100 to show my wife the…read moreproper way to thread it. Extremely petty. Would have taken them five minutes to talk her through it. Instead of gaining a customer they have insulted me and my family. They are rude curt people and don't deserve your business. A simple gesture is all we asked. They deserve less than 1 star.

I had a Juki TL 2200 mini (just like the TL 2010). It was 5…read moreyears since it had been serviced. After removing my foot from the pedal, it kept stitching, and the thread cutter was not working. So I was concerned it was a control board failure. They called and said it was all set and fixed! I was thinking I would need to get a new machine if the repair was over $300.00 to $500.00 Less than $300. I was delighted. Brought it home and ran it through all my tests, and it works as good as new!!! They don't sell Juki's but they are a certified Juki repair.

Visited 10-Feb-2020: Mark is a real professional. I had a central vacuum hose with electric…read morepowerhead that I had converted from a "pigtail" to use "direct connect" to obtain power, but that conversion I had done years ago never fit right. I had obtained the conversion parts from MD, the OEM. Over the years the cuff broke and I searched for a replacement. MD sent me a replacement, which again didn't fit. I visited the shop from where the hose was originally purchased and they told me they couldn't fix it because it was too old (15 years perhaps), and I would have to buy a new hose for around $200. I searched online in vain. I called around locally and was referred by another central vac shop to Easy Housekeeping Shops, saying Mark could probably fix it. I contacted Mark by phone and after explaining the situation and texting a few photos, Mark said he'd have a part in a few days. Today we met for the first time and within minutes Mark had the repair made - for $20! Clearly Mark had immediately recognized what was required to perform the repair and ordered the part without hesitation. Apparently the hose ends do come in different sizes but I found no one else that either knew the difference or cared enough to locate the correct part. When I shared my experience, Mark simply and honestly replied that he knew how to fix vacuums, as that is what he did. Save your time and energy, and contact Mark first.

This is one of those places that you drive by all your life and never realize it's there. This is…read moreone of those old houses that have been turned into a vacuum repair and sales shop. "Who would EVER go there?!?" I used to think. Well, I'll tell you who. I go there. And here's why. My vacuum's belt broke. I didn't even know you could replace those. I was gonna buy a new vacuum because isn't that what you do when stuff breaks!? We live in an era of disposable technology; if it's broke, chuck it and buy the new model. After trying all the local hardware stores, I was lucky enough to be directed towards this place. It seriously looks like nothing. An old white New England home with signs for vacuum repair and numerous vacuums out on the front porch. I've driven by here a million times and never even knew it existed. I was desperate to fix my vacuum and ran inside hoping to find the correct belt. I knew the part #, and had the old belt with me. You walk inside this place and the first thing you notice is the SMELL. It smells like CLEAN. Really cool. Smells like you buried your face in a new carpet. The place was open a few minutes before the opening time posted - and people were actually coming OUT of the place with vacuum parts they had just bought. Busy place! Who knew such a store did business anymore!? The friendly guy behind the counter was able to pick out my correct belt within seconds. $3 later I'm out the door. Vacuum now works like it's old crappy self. This place was a lifesaver. I almost wish I didn't find it because I really wanted a new vacuum. Something futuristic with an ipod dock or something. That would be cool. Also learned - those "Dyson" vacuums are total crap. That's all he repairs here. If you have an older canister Electrolux vacuum - hang onto that sucker for all you're worth because those things last forever - no joke. Dyson = disposable technology. They don't make'em like they used to, folks. Well, at least Dyson is keeping this guy in business. Now if you'll excuse me, I have guests coming over and need to finish vacuuming....