I have been going to Parrelli optical for several years and they are the best around. Staring off…read morewith Shelley the office administrator- after several appointment changes due to scheduling conflicts Shelley was able to fit me in for an appointment. Shelley was very patient and greeted me with a smile! Dr. Metsch did a thorough eye exam and is extremely professional. Matt Mahoney is an contact lens guru who fitted me with the exact contact lenses needed. To the rest of the staff Kevin & Martha thank you for fixing my glasses- I will try not to step on them anymore. See you guys next year for my eye exam

Made an appt for eye exam, planning to get contact lenses and eye glasses. After arriving and…read morewaiting approx 20 minutes, and 10 minutes after my scheduled time, the receptionist said she just realized I was a new patient and needed to fill out forms. I completed them and after waiting another 15-20 minutes I was told they could only do an exam for glasses and I would have to schedule an additional appt for contact lens fitting because the only person capable of doing this works on only two days. Why was I not scheduled with that person initially since I told the office I was coming in for contact lenses and glasses. What chaos and disorganization. I left after wasting more than 90 minutes between travel and waiting. I will not waste time doing business with such a sloppy practice. Don't waste your time, go somewhere else.

Stan was efficient, professional, and personable. I highly…read morerecommend both him and Andover Optical. (An additional positive is that there is easy, convenient parking.)

I went to Andover Optical to have Transitions Lenses fitted to a frame. I had done some research…read moreprior to visiting Stan as to which product I wanted, he was very thorough w regard to pros and cons of various products.I was told the work would be done in a week. I received a call a few days later that they were done. The workmanship is excellent as is the customer service. Andover Optical is located in beautiful downtown Andover. It's refreshing to be able to do business with an independent proprietor w a reputation of excellence. My family has done business here for decades.

My rating is based on several visits, for both me and my child. The good - the doctor was patient…read moreand knowledgeable, taking her time and very personable. The office is clean and usually punctual. Based on this I had referred my husband and others to the practice. The unfortunate - my 6 year old was evaluated and in dire need of glasses. There was not much inventory for a young child so I left having been advised that they'd have more samples in a few days and I'd get an email or text with the styles to evaluate in advance. This was 12/9. I waited several days, then began to follow up... phone calls, voicemail, text messages...absolutely no reply. None. I figured holiday hours and schedules could warrant a delayed response... but it's now 12/30 and still no response. My husband went in person to perhaps see if they were closed and maybe forgot to update their voicemail... and to our surprise the office was open! There was no acknowledgement of my numerous attempts for outreach, and even asked if I wanted to wait for the new samples to come in...um, no! My child needs these to see, and it's already been 3 weeks!! Mistakes happen, but good customer service and communication goes a long way, and this was totally absent from my recent experience. Needless to say, I asked for the prescription and will be filling it elsewhere.

A life-changing and eye-opening experience. For years, I tolerated the big box "eye care"…read moreexperience due to the convenience and "affordability." However, after moving to N. Andover, I decided to seek a new eye care provider, and fortunately, I discovered Family Eye Care and Dr. Patti. Today, I have an entirely new perspective on eye care and the importance of finding a practice that takes the time to educate its patients and invests in the latest technology to ensure its patients receive the best care. No dilatations and puffs of air make the experience even better. Unbeknownst to me, I have been tolerating FINE contacts, as I've been wearing the same brand for a decade. Now, I have a new look on life and have learned a great deal about my eyes and how to care for them and adequately handle my contacts to ensure they feel great! Highly recommend this practice -- you'll be pleased with your decision to take your vision seriously.

I've been going to Todd for over 20 years. I love the quality of the Zeiss lenses and the beautiful…read moretortoise shell frames I have for both my regular glasses and sunglasses. Both of them are from in his own line of Todd Rogers glasses. They really fit my personality and make me feel stylish. But, besides the excellent quality of his glasses, is the way he treats his customers. He gives everyone his special attention and has such and expertise in fitting you in the frames that it's amazing! Also his warmth, compassion and humor put you at ease. And he absolutely stands behind his work. Customer service is king and if you want the extra TLC, I highly recommend Todd. Don't be fooled into getting the cheapest glasses you can find. In the end you won't be happy. Through experience I have found that going to Todd his glasses are worth every penny!

Had an eye exam with Dr Glynn. Thought she was great- uses new technology so no dilating of the…read moreeyes. Shows you the back of each eye and takes you through everything very thoroughly. Explains everything like a natural teacher. Super patient with the eye exam. Had a great experience and will be back next year.

All the staff were pleasant, but professional Doctor…read moreanswered all my questions he even explained one of the of the Medicare Part B to stay away from I had a great experience with this practice

Totally happy with this place, they were very friendly and helped me a lot. Especially Karen and…read moreJoe. I recommend this place. totalmente agusto con este lugar, fueron muy amigables y me ayudaron bastante. especialmente Karen y Joe. recomiendo este lugar

I've always received excellent care from Dr. Terry Chin, but my recent experience with the front…read moredesk was very disappointing. When I called about my prescription expiring on 11/26, I scheduled the next available appointment for 12/30, which meant I would be without contacts for 13 days and needed a few sample lenses to bridge the gap since I couldn't purchase more with an expired prescription. When I requested samples, the receptionist was dismissive and offered no help. When I asked if she could check with Dr. Chin, she replied--in a tone that made me feel as if I should have known better--that he was with patients all day. I explained that I understood, but hoped she could ask him at some point when he wasn't actively with a patient. Despite this, she never followed up. I emailed the office today, following up on my call from Monday, explaining the terrible experience I had with the woman I spoke with and again asking that my message be passed along to Dr. Chin, as he deserves to know why a long-time patient is leaving. And once again--no response. At the very least, a response to my email should have been a basic professional courtesy, but I didn't receive any acknowledgment whatsoever. Do better, front office at Andover Eye. After reading other reviews of AEA, there seems to be a consistent theme of dissatisfaction with the front desk staff. It's surprising that nothing has been done to address it, and it makes me wonder whether the doctors are even receiving this feedback. I hope this message ultimately reaches Dr. Chin. He has always been excellent, but the lack of support and communication from the front desk ultimately led me to seek care with a new provider. On a positive note, I want to give a shout-out to the optical office staff--they have consistently been terrific.

I waited an hour today for an appointment and had to cancel it because I have other…read moreresponsibilities. They schedule too tight and I have never had an appointment here on time. I suggest people call ahead so they don't waste their day or if they have to reschedule, they can do it before they go and sit.

I've only been once so far due to my own negligence, I had a bad issue with my eyes…read more That was mistreated by previous doctors. I saw Dr. Donna Vann , she helped me big time And she is soo sweet, she made me feel very cared for. I am so very grateful to her ‼

This will be quick and to the point. They make an…read moreappointment for you 3 months in advance and you drive 25 miles and walk in and they tell you that they rescheduled you and claim the called your cell a week ago which obviously they did not. Then they come out with we will get you an appt in our office down the street in 30 minutes. Then you drive down there and 2 mins before getting there you get a call saying can we move you out 2 hours? I said no thank you. I would never go back there and the strange thing is Mass General recommended them. I'll call Mass General to tell them how bad they are but then look at their reviews here on Yelp.

Good service. The first time I tried my lenses my eyes were strained. They agreed to have the…read moreoptometrist test me again and gave me a new pair with new prescription. My eyes are strained again. They told me to try it the next day in the morning. I tried it at noon the next day and the eye strain went away. They said if it persists after 1 week they can make new ones for me.

The communication is awful. Customer service is hit or miss. Quality is lacking. Definitely would…read morenot recommend.

I noticed some of the bad reviews and decided to write one because I had such a good experience…read morewith Dr Bergeron. My exam took place over a year ago, and since then I have moved so I am sad that I won't be able to continue to be a patient of Dr Bergeron. This review is not about the Lenscrafters side of the business, as my experience was entirely with Dr Bergeron. She did an excellent job getting me the right contact lenses, but I was most impressed with her ability to diagnose me when I had a health issue with my eyes. I have been wearing contacts for 15 years, and suddenly my eyes were extremely irritated. They were in pain and they were extremely red. I couldn't wear my lenses because of the pain, and had to wear my glasses (which are really thick and make me look like a huge nerd so I always avoid wearing them in public). I'm a teacher so my first thought was maybe I had gotten pink eye from one of my grubby middle school students, but Dr Bergeron said it wasn't pink eye (thank god!). She figured out that the particular contact lens solution I was using was causing a bacterial infection. I guess some people are sensitive to this particular type of solution, so she had me change to a peroxide based solution. This change was the cure - my eyes, which had been bothering me for weeks, were very soon feeling much better. Dr Bergeron did so much for me in the exam. She showed me all the graphics on her computer, explaining the shape of my eye and showing me that I have an astigmatism. She also explained why she believed my eyes were red; she was honest with me when she said she wasn't 100% sure that this was the reason, but based on research and readings she had done, she believed it was most likely the reason. Her instincts were totally right and she is clearly a dedicated and professional eye doctor who knows her stuff. Good eye doctors are hard to find. I really appreciate that Dr Bergeron did such a great job getting my contact lenses just right for me and especially for so quickly identifying the problem I was having with my eyes.

If i can give minus or even zero i would. I bought a Burberry frame with the lense and hoping its a…read morebetter quality -unlike my cheap online typical purchases- after 4 weeks, my lense that was supposed to be anti-scratch on top other options, it scratch only on the right side right where my sight located the most. So i go back there and they said oh its because u dropped it and scratch the ground. So i went home because it avoid the warranty. Now is on a year after and i dont even use it because the scratch keep bugging me and i just saw underneath of my lense its peeling off. Idk what is that but it's obviously a cheaply made coating and sell it for overprice market. I need people to know that to bring your business elsewhere. Their 'opticians' has no optician skill, they were taught how to 'be optician' without knowing what exactly they have to do. I went to a different optical store and told them my experience, he said that he used to be hired there and teach those salespeople to be 'optician' wanna be. And he is the one that made me realize why the scratch is only on 1 side. Lense crafter, you should be ashamed of your self. Selling overpriced item with no quality. Now i doubt my frame is really burberry or just a knock-off and sell it for $600 for profit. I paid almost $700 for those pairs. My online glasses are better quality than theirs. Bellow my red glasses has been 4 years w me from online store. Check out the difference.

I was very happy with my chosen eye doctor. The entre staff was smart and friendly! Dr. K was…read morethorough,smart,interesting and I could tell all-around nice guy ! Great sélection of glasses !!

They did a great job on the new lenses in my Lindberg glasses & I'm very happy with the results…read more The associate who helped fit my glasses was lovely and I look forward to my eye exam in July.