I don't know how they, Adams Auto Group, sleep at night after selling people junk cars! They don't even deserve 1 star. A week after we got the truck, the problems started. It caused us to lose jobs and miss out on several potential jobs. They showed no kind of concern or offered any help. These people need to be put out of business. We work too hard to have to pay for something we can't even use or have to fix before we can use it. What happened to honesty and integrity? Greed has taken over and it's very sad and unfortunate! I will tell everyone I know to never consider purchasing a vehicle from these people. I wouldn't buy a bicycle on sale from this place! God will not reject a man of integrity, nor will He support the evildoers (Job 8:20). read more

Avoid Adam Group & Tony! Bought a Ram ProMaster and problems started the next day. Lights on, noises, and no repair paperwork. They misled me and don't stand behind their vehicles. Take your business elsewhere! read more

Adams Auto Group - ESC light Brake dont work Sensor not operating - Car Dealers Near Me - Charlotte, North Carolina

MISREPRESENTATION!!!! the vehicles on the lot do not match the condition has shown online. After driving two hours to the lot to view a truck, we found that the condition was completely opposite from what was expected based on how it was represented online. After looking at several other vehicles, we found food under the seats, rust that wasn't noted, floss picks on the floorboard, and in the bed, etc. It is extremely obvious that all they do is pick up vehicles from auctions and put them directly on the lot without any servicing or cleaning. BEWARE!!!!!! Anyone who has experienced an issue after purchase, should file a complaint with the state. Link provided below. https://ncdoj.gov/file-a-complaint/motor-vehicle-complaint/ read more

Customer service could use some good improvement came in to test drive a vehicle or two was recommended from the other Adam's location to go there a check out what's on the lot took interest in a couple of cars and I was just told I could look at the car not even test drive I wouldn't go to this location I'll recommend the one on south boulevard if anything read more

Over an hours drive to get to this dealership and the car they show me has none of the options advertised on CarGurus. Met with Daniel, who has to be the least impressive sales person. He tells me that I should have realized from the photos that the car did not have a sunroof. So, you misrepresented the vehicle and it's my fault for not noticing? I will never deal with this company again and I don't recommend them to any one. From the tattered waiting room chairs and the bait and switch, a dealership to avoid. read more

Bro i bought an audi a3 they said it was fine, one month later the damn car needs another fkn engine, this company sucks they told me the car was fine... :( read more

Go ahead and save yourself some time and DO NOT purchase a vehicle from here I bought a 2016 Kia Sorrento paid in full, on my way home from the dealership the car broke down in the middle of the road then the engine light came on and all of a sudden I needed a new engine, a new belt and a bunch of other things done to the car. This place sucks they need to be shut down!!!! read more

I bought a truck from Adam's, and less than a week after purchase I began hearing very concerning noises in the steering. I took it to a shop, and they found the entire front end was practically worn out--a $5,700 repair bill--and deemed the truck unsafe to drive. I had purchased a warranty with the vehicle, but the warranty company denied my claim because the truck had just been bought. I then hoped the folks at Adam's would do the right thing and help, but they told me they couldn't because the truck was sold "as is." While that technically makes sense, these issues should absolutely have been caught during their inspection before it ever hit the lot. Long story short, be VERY wary of buying a vehicle from this group. I hope no one else has to deal with the problems I've faced. read more

¡No compren aquí! No son honestos y se aprovechan de la gente. Les compramos un auto la semana pasada. A las dos horas de conducir, el parachoques trasero empezó a derretirse porque el tubo de escape estaba mal colocado. Una vez que se lo notificaron, aunque el gerente fingió que iba a solucionar el problema, la empresa se ha negado a hacerlo. ¡Son deshonestos y no saben tratar bien a los clientes! read more

Adams Auto Group - Car Dealers Near Me - Charlotte, North Carolina

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They sold me a $25,000 lemon. It needs at least $6k in repairs, and they have yet to send me the license plate. Avoid at all costs. In addition to all the pictures below, the clutch slave cylinder failed catastrophically within 48 hours of ownership. read more

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The salesman made statements about the condition of the vehicle that were untrue. He claimed their mechanic had thoroughly inspected the vehicle and there were no issues. The salesman, Jose would not budge on the price of the vehicle even though when we called to schedule a test drive, it was listed $2,000 lower in price which we had a screenshot of. The day after we purchased, there were 2 puddles under the vehicle. One was a coolant leak and the other was oil. We took the vehicle to a local BMW dealership to have a thorough look. We were surprised to find that someone had filled the coolant system with Stop Leak which caused water pump and heater core to go bad. There was also a major oil leak, and brakes and rotors were bad. When we contacted the dealership, they ghosted us and said "we are on our own" once the vehicle leaves the lot. The extended warranty that the salesman told us would cover "any deficiencies the vehicle had" won't cover much. We have an estimate of $10,000 in repairs less than 1 week from purchase. Do NOT purchase from this dealership! Brian S. read more

Go and see Tony Guerrero, tell him Angel sent you! He took care of everything from beginning to end. I crashed my car on a Monday, came by on Tuesday and worked out a deal on 2020 BMW X3 xdrive, which was perfectly priced. The price was so nice i couldn't even bring myself to haggle for a lower price. I drove home with my car after it was cleaned and detailed on Wednesday. I am in town on a work contract and they were able to register the car in my home state, so when I get home i can pick up my plates! I was worried about that since I don't live here. I honestly am very pleased with my experience with this dealership, they have a huge inventory of high end vehicles at prices you can't believe! Before you buy some where else, do your self a favor and check them out before agreeing to anything! Thank you again Tony for everything! read more

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A nightmare all the way: There was an ad online with a photo of a car I very much wanted, a 2013 Mini Cooper convertible. I came to the dealership 12/27/24 only to discover that this vehicle had very serious damage to the left fender. I claimed false advertising and was told that there is a separate team to "get folks into the showroom" which is not related to the sales team. Still wanting the car, I paid a deposit of $250 to have the car moved to the front of the repair queue. I called almost daily to check on progress. The manager assured me he would check on it and call me back that day three times. He never called me. Finally I was told the car was ready. I drove to Adams (over an hour in heavy traffic) only to be told that it indeed was NOT ready and needed some more work. I was able to take delivery January 13. No one had told me that I would need to pay with a cashiers' check so I had to find a branch of my bank in a strange place, wait on line, and finally got the cashiers' check. February 4 the brake pads needed replacement. Adams did reimburse me for that. On March 22 the check engine light went on. I drove it only as far as the nearest mechanic, about 2 miles. The car barely made it, sputtering and stalling all the way. The car had overheated and blown the head gasket. Repair was over $5000. When I asked Adams for some compensation, they accused me of negligence for driving with the check engine light on and refused to help defray my costs. The engine was entirely rebuilt and took over 2 months due to the challenge of finding parts. The car was done on July 10. I had had enough and decided to sell it to WeBuyAnyCar.com. The inspector who looked over the car noted many many things that had been defective at the time I bought the car. They would only give me $1100 for it and out of caution had it towed away. A hard lesson to learn. Thank God I had yet to sell my late husband's Jeep so I did not have to pay for a rental car. The words in a previous review, "slimy and deceitful" certainly do apply. read more

Very disorganized dealership. Made arrangements to test drive a vehicle, and when arrived they couldn't find any record of the appointment. After several minutes was told to go to their South Blvd location for a test drive. Drove to the South Blvd location to find out the vehicle had mechanical issues and couldn't be legally test driven on the road. Disorganized and deceptive. read more

Adams Auto Group is slimy and deceitful. They are intentionally covering up and lying about the status and condition of the vehicles they're selling. Will not ever purchase a vehicle here again. read more

This place is a joke. we drove 3 hours to buy a truck and they sold it 2 weeks prior and did not tell us. They absolutely are so rude. We called two times to confirm and we even talked to JT the manager. Don't buy from them. And the girl that works there is a real piece of work. She needs fired. read more

My daughter purchased a car yesterday 3/31 and unfortunately the tire pressure light was illuminated. The sales person Amir said that it was just because the tires were not inflated. Air was added and the lights did not go off . Because the lights were illuminated my daughter wasn't going to buy the car. Amir assured my husband and daughter not to worry about it to bring the car to the person who works on their tires and if there was something wrong with the sensors Adams would cover the cost. My husband immediately brought the car to the tire place and all four sensors were bad . I told the man to call Adams as Amir had advised so that they could set up a time for us to have the sensor replaced. I reached back out to Amir 4/1 and he told me he needed to speak with his manager. I was then told Adams was not going to replace the sensors as promised . My daughter would have NEVER purchased a car for $14,000 with broken sensors . Of course I asked to speak with a manager. Adam Darwich answered the call very rudely told me they never said they would replace the sensors. When my husband asked him how would he have known to take the car to the shop they use for tires he said "I don't know but we are not replacing the sensors" My husband reminded him that it was a verbal agreement and it should be honored . I trusted the word of Amir .Again Adam said they were not going to replace the sensor as promised . My husband asked if he had to get legal representation and Adam hung up on him . I can not believe that they just lied and that they don't care - this was the 2nd car we purchased from them and is the last . The first car purchased the owner was involved in the sale. I wish there was a way to get in touch with him because the son has none of the dad's good qualities. I told Adam we were return customers and he could have cared less telling me how many cars they sell a year . I have 2 more kids that are in the market for a car as well as myself I will NEVER buy a ca from Adams and I would advise anyone looking at this dealership to look away. read more

Shadiest, sketchiest dealer I've been to. Wasted 4 hours driving to this dealer for a truck that's been broken for months and they didn't even tell me. Do not buy here go somewhere else. read more

I recently had the pleasure of purchasing a BMW X5 from Adams Auto Group, and I can't say enough good things about my experience. Chance and Marco assisted me and they were absolutely outstanding throughout the entire process. Their dedication to customer satisfaction and their commitment to helping me stay within my budget without any high-pressure sales tactics made my car buying experience truly exceptional. They took the time to understand my needs and preferences, ensuring that I was shown vehicles that aligned with my requirements. Their knowledge about the BMW X5 and other models was impressive, and they were more than willing to answer all my questions, providing detailed information about the vehicles I was interested in. Their professionalism and expertise put me at ease and gave me confidence in my choice. It took me several weeks to buy a vehicle as I wanted a specific model.I never felt pushed or pressured which was a refreshing change from some other dealerships I've visited in the past. This level of honesty and integrity in the car-buying process made my decision to choose Adams Auto Group even more reassuring. I had such a fun day test-driving different vehicles. My experience at Adams Auto Group was not an isolated one. My husband had previously purchased his first Toyota Tundra truck from them, and he was so pleased with the service and quality of his vehicle that he returned to purchase his second truck just last month. We also really like the warranty that can be added as these are used vehicles. I recommend Adams Auto Group to anyone in search of a vehicle. They truly went above and beyond to ensure I had a great car-buying experience. If you're looking for a dealership that genuinely cares about its customers, provides top-notch service, and offers a wide range of high-quality vehicles, Adams Auto Group should be your first choice. read more

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On 7/16/24, I went into the dealership looking for a car. I was by a young man named Brice, one of the salesmen. He was great in helping me with test driving a 2016 BMW x5. I drove the car and loved it and wanted to move forward with purchasing the car. I informed him that I had secured financing and had the check on me from my credit union, Navy Federal. We were getting ready to finalize the purchase when the C.O.O of the company told him to tell me that if they accepted my check from NAVY FEDERAL I would have to wait seven days for the money to be deposited and that I could take the car until the check cleared!! I have never heard of such policies with any dealership! I called to talk to the C.O.O about why I couldn't purchase the car, and he immediately became very condescending and disrespectful in his tone. His first words were, " Let me break this down as simple as I can" As if I was stupid! My Master's Degree would beg to differ! He then began to explain the policy and said the "ball is in your court because I could take it or leave." His whole conversation had a racist and prejudiced undertone! I would tell anyone to stay clear of this company and the C.O.O! I don't remember his name, but he made it clear that he makes the decision for all the locations! Again don't go to this dealership and be disrespeted! he had no empathy and no respect for a potential customer. I believe he was upset that I came in preapproved and didn't need their finances. read more

Amazing service went in and out in less than 30 min got a great deal with AMIR is the man made stuff happen highly recommend him!!! bought many cars from him at Adams auto group north Tryon. read more

Joe was very helpful and patient with me as I went through this process. He spoke over the phone and answered all questions to the best of his knowledge. He meet me to show truck and gave me room to make decisions. read more

Used car places get a bad reputation for a good reason. They can have great personalities and the best responses, but they are hard to trust. You always have the needling feeling that they could do a little better with prices (if they wanted to.) This place is no different. Packed showroom. It was Saturday. Our sales person was professional, energetic, accommodating and friendly. In the end, for us it's coming down to cost and car. I don't make purchases like this based on the "feels." The young seller didn't seem very motivated to sell. Basically If the numbers don't line up there is simply no deal. I am going to drive something. Regardless if I buy it here or there is of no relevance. Just that I get a good vehicle at a fair price including the taxes and fees. read more

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Scheduled an appointment a week in advance was told the car was available. I get there for my appointment they tell me my salesman is busy at the moment so i walk around the lot for 20 mins. Just for them to find me and tell me they don't have the car anymore. These people will waste your time. And the manager is prejudice. read more

I'm going to just tell you to don't waste your time getting your credit score check with these people because they will ruin your credit they don't have really good finance companies that will work with people so all they're doing is ruining people's credits I suggest that you go to another dealership and do not waste time with these people had the worst experience I've ever had in any dealership in my whole life please save yourself a headache and money go somewhere else read more

Illegal business practices In 2018, I went to Adams Auto Group on North Tryon Street in Charlotte, NC and worked with a car salesman named Lorenzo. I purchased a vehicle in November of 2018 for my daughter's 21st birthday. Currently, I am in the market for a car for myself so on December 7, 2022, I visited Adams Auto Group again to see what they had on their lot. I spoke with Lorenzo and informed him that I came I to see what they had. I also informed him that I had my own financing. I did not complete any paperwork, sign any documents or give permission to run my credit. One day later, something said to check my credit. Low and behold, Lorenzo had ran my credit. I had an inquiry on my credit report where he pulled my credit on December 7, 2022. He used my information from 2018 and illegally ran my credit without my permission! I was livid and called the owner, Adam, who after doing some research reached back out to me and informed me that since I did not sign any documents or complete a credit application, the inquiry would be removed. Here it is almost a week and a half later and I checked my credit again and the inquiry is still there. I called back to Adams Auto group on December 22, 2022 and was told that I would now be responsible for getting the inquiry removed!! I am livid! I do not feel like I should be responsible of having to go through the trouble to have an illegal inquiry removed when I never gave Lorenzo permission to run my credit. What a shady unethical individual to do such a thing!! I am contacting the State Attorney General's office and the Better Business Bureau! You have been warned about the illegal business practice conducted by Adams Auto Group! read more

North Tryon St. I went to look a small black on black convertible. It was on a day when they were not busy and I was the only one there. I go in and am greeted nicely by a guy at the door, also greeted by a woman (receptionist?) at the desk who is very nice and am directed to the lone salesman in the room. I tell him I am claustrophobic and would like to see how the car feels. It is sizzling hot outside and that huge asphalt parking lot is like an oven. He asks me to wait and is gone maybe 2 minutes and is back, the car outside under shade with the air on. I go out and sit in it for a few minutes and come back inside to chat. I am not sure about the car but he still gets me a hard copy of the Carfax, "just in case", WITHOUT pressuring me one tiny bit. Super professional, super nice. I would give them 10 stars for that encounter if I could! read more

They suck stay away from them. Wanted to pay cash for car they ran 2 hard inquires on credit. Then when car inspector that they recommended were told car is sold. Witch it wasn't. It cost me 225$. They suck stay away. read more

Beyond the sales associate, the customer service is trash! I had to go back a few times after I purchased the car because their brilliant title person gave the wrong Power of Attorney doc for the title to be transferred. read more

What a waste of time!! We are not your typical "bargain buyers" but were looking for a fun vintage weekend truck. A 1986 F150 popped up at this "dealership" so my husband called, got the VIN, ran a CarFax, and made an appointment with a salesman to come look at (and probably buy) today. They were eager to make the sale, used their names, sent the address, etc. We showed up at the dealership 15 min early and were told that Chris did not work there and basically blown off, they looked in the database and determined the truck was at another dealership 15 min away. We headed there to be told that the truck was "garbage" no longer being sold and being "sent back to the auction" with a "tow away" written across the windshield. It looked nothing like the pictures online and by the way it's still for sale on their website! Can you say bait and switch?! Naturally they wanted to show us other new trucks- completely tone deaf to the vehicle type we were seeking. Don't waste your time. read more

Adams Auto Group - The sale ad, as of March 29th 2021. It has been there since January. - Car Dealers Near Me - Charlotte, North Carolina

Alicega worked with me, she was very nice from the bogging I like her professionalism she is a great worker!

Is there a zero star? What a mess. Wrong pictures, details and a total waste of time. People were unprofessional and couldn't care less about the mistakes they made. Run away!!! read more

BUYER BEWARE: They rolled back my son's odometer before selling him his car from them. Now, they are trying to ignore him. Shamless

Real friendly bunch of people to talk with about buying a car. Not sure about what happens when the money changes hands but the greetings and introductions bit went really well. Really. Pulled in right about closing time and felt like a salmon heading upstream against the out-flow of peoples. Poked my head in the showroom and saw a some folks sitting around wrapping up business. The receptionist got a salesperson for me and we went out to eyeball an Explorer. Looked OK, sounded OK, even felt OK, but since it was already way past closing and still early in my hunt for a new old ride I didn't take it for a drive. Got to chatting with one of the managers - a big happy guy - about the great lakes and salt damage and baseball and I was feeling pretty good about life right then, not a care in the world. ...but that was him selling me the dealership, not a car. read more

Failed to disclose they replaced the transmission with a used one before selling. They also lied about work they did to the vehicle. When confronted, they didn't even try to make things right. Horrible customer service and incredibly shady business practices. DO NOT GO HERE!!!!!! read more

They ran my credit 5 times to lower it. When I complained they said I have them permission. I have permission to run it once. I filed a complaint with the BBB and they didn't respond. They do t care about customers. I would give negative stars if I could. read more

If I could give them zero stars I WOULD! terrible workers! STILL HAVE NOT GOTTEN MY TAGS .. my 30 days have been expired. ripped off my Honda bc I am a first time buyer and car had more issues putting into more money it was a 2016 Honda and paid $23K DO NOT BUY FROM THEM. read more

Liars and thieves. Worst customer service I've ever experienced. Matt at the Denver, NC location should not be trusted. No follow through with anything he promised. Absolute garbage. read more

Terrible place to buy a car. 1/15/23 bought a car. Arrived to pick it up, no key. Here over a week later. Still no key. We had to use a valet key. That is what they gave us. When i asked for their manager. His name is Chance. No more given than that. Left this pathetic excuse a message. Still no reply. Liz our sales person. Sure, apologetic. Very nice person. Acknowledged the dealer was screwing over my 20 year old daughter. She was buying the car. But thats it. Do not recommend doing business with these folks. So unfortunate. I guess teaching our kids that buying a car from adams is like buying drugs from a stranger on a street corner. They do not give two @#*ts about you, though they kindly smile and offer you false trust. read more

If I could give no stars I would. Staff is extremely rude and snotty. Walked in to buy a car and was treated as if we had no money. For anyone worried about loved ones due to COVID-19 only half the staff wears masks despite their multiple signs for people to enter with masks and gloves. When we asked the man helping since he was getting up close with us to adjust his mask for us since we are at risk he did but with an argument stating covid is a hoax and that it is just the government. Then kept proceeding to adjust it to expose his mouth. He only half listened to anything we said and kept leaving us alone on the lot and we had to pull his teeth to try and let us test drive anything. We eventually decided to just leave and take our business elsewhere. If you want a sketchy car lot with atrocious service who don't follow health policies come here. Trash. read more