Great service! Ed explained how he is going to do and the overall cost to me before starting the work. Everything was done as expected. Very neat job! Thanks! read more

Everything. Ed worked hard to find a solution, including numerous calls to the manufacturer of the system.

The work was good but it is exorbitant pricing I.e. a $1000 an hour for a simple job. It also took three weeks for a manager to call back to discuss the charges and ultimately provide a tiny credit without acknowledging the pricing issues or listening to the issue. They also pressure you to join the family plan which is a useless money grab. Go anywhere else but here. read more

Luiz was very helpful and communicative. Would definitely use him again if we had to.

grossly overpriced. Cost of disconnecting a gas dryer (that wasn't broken) and reconnecting the gas dryer after installation of a new washing machine cost over $200 more than the cost of the new washing machine, the installation of the new machine and removal of the old machine. Should have checked the reviews before going with these guys, looks like a lot of people have issues with the pricing. read more

I needed a water heater replaced at a rental property on a holiday weekend and Addarios came right out and took care of it for me !! The tenant has 3 children and really couldn't be without hot water for long. Thanks again Addario's services for taking care of me ! I couldn't be happier with their services! read more

Not to thrilled. The invoices are not detailed and so when things go wrong there is just another charge and no warranty. And they will change your appointments after you schedule for them. read more

we needed to have the water heater for our rental property as quickly as possible. Addario's took care of everything quickly and with high-quality. Everything was clearly explained. I will definitely save their number in my phone for any future jobs. read more

Stay away! Stay far away! Convinced me to go with a mini split heat pump. Cost a fortune and 6 months in and they have no idea how to get it working. Absolutely no clue! Owner is an ass. Won't even return your calls or address complaints. Installers are clueless and made a mess of my yard. Drilled holes in the wrong place on the house. Biggest mistake I have made in my 30 years as a homeowner. Stay away!!!! read more

great. installed mini splits and service our old boiler. would recommend and have recommended.

I needed my dryer vent and refrigerator vent cleaned. Bryan & Brendon came out early and got the job done. Everything was explained to me. They did a great job. Both are very friendly and knowledgeable. Put everything back the way it was. I know I can always count on the technicians at Addario's to get the job done. I do recommend using them for all your heating , cooling and plumbing needs. read more

I called to get them to take a look at my tub as it had some sediment. I was quoted $119 for a consultation. The guy came, ran a bath, figured out the issue was simple and it was something I could fix myself. He was in and out in 15 mins. I then get an invoice for for $248. I call to complain, they tell me the $119 is just to get them out and the extra is for services. The Bill literally says: * Plumbing Consultation Fee * The rest is for "custom" After speaking to an unfriendly lady online she tells my 119 is just for the travel. Then why was I quoted 119 and why is it literally called "Plumbing Consultation Fee" Feeling a little scammed here. read more

Addario's Services - Plumbing Near Me - Wilmington, Massachusetts

I can't say enough about them. We had an emergency. Broken furnace. Another company came out to look at it, and told us they would look into "finding a furnace" for us. Two days later, still no call, still no furnace. I reached out to this company. Same day they had somebody out to look at it, and let us know we needed a new furnace. Not exactly what I had planned to spend my money on this week, but it is what it is. They showed us options, payment plans, and had us approved and ready to go in a little under an hour. My new furnace was put in today. They were here all day. Four guys, and an electrician. It wasnt an easy job based on where the location Of where it had to go, and what had to be done to make it work. I can't say enough about the technicians that came here. Every single one of them super polite, and wonderfully knowledgeable. Class acts every single last one. When they turned the gas off today, they forgot to turn it back on in a water heater that I didn't even tell them about that has a gas pilot light. Oops. I called them today after business hours, and the owner says to me personally, I'm so sorry, the technician is coming right out. What owner calls back on a Friday evening after business hours to apologize for it happening, and sending somebody out to address it within 20 minutes? This company does. Don't listen to the others, listen to this review. They are the best that I found. read more

They never got an inspection on a job 4 years ago and now I can't sell my house and they won't finish the job they got paid for 4 years ago. Iv heard horrible stories about them and their reviews speak for themselves. read more

DO NOT USE! They scheduled time between 9-11am. Around 12pm I called them and they revised their plan because they had too many emergencies. They came to my home around 3:30pm and I was expecting actual help to fix a faucet. They spent 20 mins waisting my time and then sending me a quote for $700 for something I just fixed myself. I had the part and didn't even touch my faucet. These folks are not doing anything except smelling up your home with their cigs. read more

Overpriced. More of a sales company than a plumbing company. They spent 15 minutes looking at my water heater and then spent an hour and a half pitching a variety of unnecessary payment plans and over-priced options and things I didn't ask for. I got quotes from four other plumbers on my water heater replacement and all of them were significantly cheaper than Addario's. read more

We hired Addario's to install inter-connected mini/splits at a cost of just under $30,000. In addition to poor communication, the units did not work correctly and we had to have them back several times. Their workers did not seem to understand how to work with the units. A few years after installation, we had discovered that there was mold on several surfaces in the house. The mold remediators pointed to the AC units as the source of the mold because they had been improperly installed; there was no insulation around the pipes leading in from the outside so not only was there ample space for rodents to enter and take up residence inside one of the units, the space also let in the excessive heat and humidity that of last summer, which led to the mold issue. It cost many thousands of dollars to remediate this problem, and we had a different company reinstall the units. Horrible experience. read more

STAY AWAY!! After having our entire house installed with mini splits, I have a splitting headache. Without our consent they relocated a mini split and ran an ugly pipe along our bedroom wall. Complaints took a month to get someone onsite. 10 months in, 2 installation mangers later and multiple mistakes found. One unit installed incorrectly and the piping not properly installed. Entire time I complained about the branch box location, placed where we never agreed to, and told by the owner it would cost us $10,000 to move it. Pointed out their 'golden guarantee" and the owner told me it was only for the products not the service. Owner was belittling me and showed no concern over the horrible installation or lack of costumer service. Won't even return your calls, emails or address complaints. If I could put zero stars I would. Today, we found frozen condensation on the outside units, which further proved the units were installed incorrectly. read more

They were called to fix a leak on sink 9/12/24. I'ts 10/2/24 now and the sink has NO WATER NOW STILL. They don't return calls. I'm going to have to contact my lawyer soon to get the deposit back. Don't use them unless you want to wait over 2 weeks to fix a faucet. And have no water for a week also. Steve read more

I was shocked when I came on yelp to give a review, to see several low ratings. I was having issues with my heating system, so I had several companies come out to give me quotes. Sales person after sales person with high quotes. And then came Neil. A little confusion from the office about the appointment time but nothing unmanageable. Neil had a conversation with me. We then did a walk through. He stated he thought I was being oversold by the other companies, that they weren't listening to me and the fix I needed (that no one else would provide) they could arrange for me. He scheduled the repair appt, subcontracted as Addario did not do that specific work. The work team installed a new oil tank. They worked with my oil delivery company to have them there at the end to make sure everything was in order, and cleaned up before they left. I know this is a long review...in short I was happy with Addarios from start to finish and would highly recommend them. Ask for Neil! :-) read more

They were very professional and did great work replacing my heating system. The pricing was a little higher than some but the quality of service and install were excellent. read more

Worst company ever. They hire 3rd party electricians who are actually good and then throw them under the bus when the Addario guys screw up or take too long. read more

Thank you so much for all your time and patience, we love your caring and knowledgeable staff. We feel lucky to be one of your clients in such a demanding business. read more

Good luck if you know what you need or want. I met Deborah at the Hanover home show where they had a Lochinvar on display. Told her I needed annual maintenance on mine even gave her the model number. "we can do it" Several conversations later I got "we will come look at it for $150" with no guarantee they can actually do the maintenance? Said no thank you and called local, gave them the model number, they said, sure "we can do your annual maintenance in one trip". Why was that so hard? read more

We were extremely pleased with our experience from start to finish with Addario's Services. Our salesman Anthony recommended the Bosch 5 ton A/C with heat pump. He was informative and straight forward about our system and it's installation. Within two weeks our install techs Thad and Derick showed up on a hot July morning. They were prompt, courteous, informative and showed a can do attitude all day long. We are needless to say thrilled with our new system. We would enthusiastically recommend Addario's Services to anyone needing a new AC system. Rick and Linda Centore Framingham MA read more

This is my worst experance dealing with any contracor ever. And I have delt with numerous contractors in my many years in business. They installed a 20 k dollar new central air / heat pump system in my home. It has been one broken promise or un returned call after another. The unit did water damage to my newly painted ceiling and they are still refusing to deduct that repair off the bill just for starters. Numerous calls and requests to speak to the owner or have our concerns addressed have gone ignored. We are forced to talk to a attorney. There is a very long story here but i recommend using a different company. I can't belive just ignoring customer issues and not returning calls is standard operating procedure for this outfit. read more

Requested to have Dryer Hose cleaned. Told it would be $90 for a Service Call, which would be deducted if they were hired to do the full cleaning service. "Technician" walked around my utility room taking photos (which I did not agree to) made comments on my water system and opened the furnace and moved the switches. When he finally got to the dryer, he told me my dryer was too old, my hose was not up to code and he was not equipped to do a cleaning that day. After asking him to leave, he sat outside and did an estimate and came back in and said all of the upgrades (which I had not requested) would cost approximately $1500. He did not listen to me, he did not do what I hired him for and I was uncomfortable having him in my house, taking photos and touching things. I refused to pay the service call fee and have complained to the main office, who have not yet responded to my dissatisfaction. read more

Addario's prides themselves on a 5 point program: Professionalism, Responsiveness, Quality, Value, Punctuality Addario was the first of 5 people to return my call of desperation and show up. My basement was flooding from a broken hot water heater. The salesman that came (Jim) tried upselling me on unit size and an extended warranty. He accepted my immediate "NO"; established a price for the job ($4,190, which included a $300 fee for it being a Saturday) and said he could do it that day. I was shocked by the price but my back was against the wall. I didn't want to wait for fear of further destruction to my property. A couple of hours later, Artie arrived and did a professional job of installing the new hot water heater. I immediately thought the price was too high but felt helpless. So the "stars" are for responsiveness and punctuality. I feel like I was "had" on the professionalism, value and quality as for that price, the replacement unit should NOT have been the same unit that I could buy for $1289. Had the salesmen been honest and said the replacement unit would be the same as the unit I had, I most likely would have looked for another contractor. My expectations weren't met. read more

NEVER USE Addario's Services for plumbing or heating issues. My parents had a new boiler installed in their house and paid in full. Addario's went into thier bank account without permission and charged them double a few weeks later. When my parents called them about the issue they were promised a refund but then charged a third time with false notes indicating "repairs" in the statement. My parents were then left no other choice but to report them to their credit cards fraud department. The money has been returned thanks to the credit card company but my parents were forced to cancel their card and get a new one because Addario's illegally going into thier accounts without permission. Besides all this when talking to two of their technician I could tell they had no idea what they're talking about. I work with contractors on a regular basis and work in HVAC myself. Addario's is the one of the scummiest companies I have ever witnessed. Not to mention they canceled at least 8 appointments on us at last second which used up all of my fathers time off from work for nothing. Their ratings on Google are 5 stars but Google is notoriously unreliable for ratings, if you check Yelp they only have a 1 and a half star rating. Please do not be scammed by this company and share this with anyone you know that may be looking for plumbing or heating work to be done. read more

I used addario's two years ago for a repair on my boiler. They were unable to fix it properly and ended up having to call the boiler companies technician to come out and help fix it. They replaced the entire boiler with new parts and finally figured it out. Very disappointing. I did call them again this year just to have my boiler serviced to get it ready for the winter. They were very late last week and ended up blowing us off at the last hour so we had to reschedule. They've also blown us off for an appointment we made for today. I don't know what I was thinking calling addario's again. read more

Absolutely awful. If I had to choose between doing business with Addarios again or getting diagnosed with an incurable cancer, I would choose the cancer hands down. Long story short Addarios messed up the job of replacing a bath tub. Told me I "should just come home drunk" and I wouldn't notice the mistakes. I wanted a refund they refused. Then told me to negotiate with Addarios attorney. I came to an agreement with the attorney for the refund. Addarios refused to give me that agreed upon refund. Addarios refuses to return my calls or emails. Worst company I have ever done business with. Just wanted to give an update. Addarios did such an awful job I had to replace everything less than 2 years after they "finished". Addarios is worse than I originally thought, which is hard to achieve. If you are looking to have a company disrespect you and your family, while at the same time doing a poor/horrendous job. Addarios is the perfect company for you. read more

Falsely billed for work never done. When confronted, HVAC Service Manager, he never called me back and refused to talk about prepay refund. I disputed charge with Amex then they falsely claimed they did the work. Never hire this contractor. There was a time this company was good, their service has gone down hill major league. Their customer service is garbage. read more

We had Addario's install mini-splits this time last year. Our mini-splits started working intermittently back in December. Mid December it stopped working completely. Tech comes out and of course it worked. I explained it was intermittent and he just left. Said there was nothing he could do. It's 2022. Is there not diagnostic equipment that can be connected to these units to see failures? They stopped working again. Second tech comes out and says the units are not communicating with the circuit board in the condenser. He said he would order one and schedule it's installation. Third visit the tech said he does not think it is the card and thinks there is a leak. A refrigerant leak in a year old system? Why didn't he just install the card? Worth a shot right? How could a system that has a refrigerant leak work intermittently? Wouldn't it just never work? The install of the splits was sold as a 2-3 day job. I think I had to take 7-8 days off of work total. The inspector did not sign off on job until the third or fourth inspection. The Electrician pierced our water main with a grounding rod and water started flowing into the cellar. I will forever have in the back of my head the thought that the splice/clamp that was put on my water main will fail and fill my cellar with water. On to our bathroom remodel. Our $17k remodel. Mind you we bought everything for the job except the tub. Everything that could go wrong with this job went wrong. Checking around with people in the trades they say two guys on a one day job and the bathtub should not have cost that much. All they provided was the tub. I didn't notice until they left that the vanity was not installed correctly and is not flush to the wall because they did not cut out the baseboard. We wanted a walk in tub. They measured our bathroom door and said we would have to have the door frame removed. We said OK and paid extra for it. The first time they come to deliver tub the front door is not wide enough. They blamed that on us. Saying we should have known our front door to a house built in 1956 did not have a current to code door. Salesman comes out with carpenter they measure the back door and decide they can get it in backdoor. They said they could not make the turn in hall into the bathroom. If there was any question why didn't they send out the contractors that install the walk in tub beforehand to confirm it could or could not be done instead of relying on the word of a salesman? Many months later our bathroom is still not completely done. I don't know what our options are now? BBB? Hire an attorney? No one returns calls or emails. You can call and ask to speak to a manager any day of the week any time of the day and they are always in a meeting. I think they are just running out the clock on the mini-split warranty. It expires in April. I am ashamed that I did not do more research and had not gotten more estimates. Check out their Yelp reviews. They are so bad Addario's Services hasn't even claimed the page as their own. I have used 128 Plumbing before. They were always very reliable. Will be going to them for my maintenance work. read more

Very unprofessional service, made me sign up for their family service plan but they did not seem to care when my HVAC was down for a week and needed to be repaired and replaced. Several operators on the call were extremely rude and basically blamed me for not being at home at 830am to let the technicians in when my appointment windows is between 10am-12pm, they clearly messed up their "busy" schedule and just blamed it on customers. My advice is don't trust their family plan, I was left without the heat for a week and had to entertain their rude staffs. read more

The service people are great - the people in the office and dispatch on the other hand need updating... I can't use them again where I would prefer to because of the office & dispatch personnel. I wish this company the best going forward, it's too bad since their service technicians are great. read more

TL/DR: Be aware, Addario is very unethical and they will go out their ways to try and scam you. If you're a homeowner that's not familiar with HVAC repair/installation like me, please be very careful with Addario's. I had an issue with my Fujitsu ductless AC back in June. I called Addario's due to their rating, as I assume all of you are. They came in two weeks later to do diagnostics and came back for repairing. This process repeated three times which took almost two months. It should've been my red flag, but hey, good review, gotta trust them right. The third time they came in, their tech told me that they won't be able to fix it, because the whole system was installed UPSIDE DOWN. As crazy as that might sound, I believed them. They gave me quotes ranging from 18K to 28K, depending on brand and scope of the work. For safety precaution, I decided to make a few calls to other HVAC companies and get a few more quotes before I actually went with Addario's. Best decision of my life. Three different companies came in to take a look at my system. ALL THREE OF THEM GUARANTEED that it was installed properly. None of them suggested replacing the system since it's only 6 years in (Addario's said it breaks around 5), but gave me quotes anyways. Ranging from 8K to 12K. I ended up fixing the system for 2K. This is a horrible company and I'm not sure how many of these positive comments are real comments. I worked with a few different companies in the past. Some of them aren't great, but none of them lied about diagnostics and try to trick me into paying 18K replacing a system that's installed properly. They are polite, they show up on time, but they won't blink when they tell a lie and try to take money from you. BE VERY CAREFUL. read more

Go elsewhere-terrible quality and customer service. Had a bath insert installed-paid above national average due to some smooth talking from sales-I am left with mismatched tile alignment and a gap on my floor & wall --not to mention the holy hell mess I had to clean up including glue on my bathroom walls and minor dings that will need attention-if I could give no stars I would. Still waiting to hear how they're going to remedy this -the only time I was called back timely was when I denied payment read more

Worse experience ever! We had three working bathrooms, two sink drains were running a bit slow, but were still functioning fine and not clogged. The sinks had no leaking anywhere. We thought it did not hurt to have these cleaned to prevent clogging. At the end of their "services", we have no working sinks in all three bathrooms. We are left with clogged and leaking sinks. The technician told us that they would not be able to fix the leak resulting from snaking the drain. Rather than sending people who can fix the problem, we were told that the company would send plumber to give us a quote for the repairs. Leaving the inconvenience aside, we found it disappointing to see a company that do not stand by the quality of their service and do not make an effort to repair damages as a result of their services. To add to the frustration, the company never contacted us. I called them and was told that I need to pay $119 just for a plumber to come to take a look at the damages caused by their technician. read more

Signed up for the service plan. Had service out twice to attempt to fix a heating issue. No fix and was told I would be charged if they had to come out again because their time was valuable. Had another heating company out and had my heat fixed same day - Simple igniter issue. Poor service, poor technical expertise and I'm still fighting for my refund on the service plan. Was told 5 times refund was processed. Beware' read more

In 2009 I did an oil to gas conversion, Addarios's did it. It cost me a fortune. Fast forward to now, in the last year I've noticed a lot of black on my upstairs ceiling especially the studs, around wall light switches and the vents. I had Addario's come out to look at it, I didn't want to be breathing whatever that black was. The technician said it was left over from when the house had an oil furnace. I still don't understand because the house was gutted and EVERYTHING they put in was brand new. Im attaching a few photos as well as the estimate...I mean I really wasn't expecting that !!!! read more

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