Made an appointment for their $99 special. Had a 12-2 appointment. They Called at 1.45 and cancelled after I blocked off the day for them. Then when I asked to speak to a manager was put on hold and they never returned. Be AWARE. read more

Charged me $700.00 to replace a bathroom faucet that I supplied after a month of leaving me w/no hot water. Got it down to $600.00 w/coupons but still feel ripped off. read more

TLDR: Not worth the money; go elsewhere. I'll start by saying it was my mistake for not being over-bearing on the contract details and lacking information regarding the job; don't make my mistake. Our rep(Marc) made verbal promises that weren't written down accordingly, and then became unresponsive and unwilling to work with us when I started to bring these issues up. Technicians were mostly decent guys; they did the work but had an air of "this shit happens all the time" about them when it comes to issues and complaints. The guys that came in and installed the furnace just left the old exhaust fan behind the new unit and left bits and pieces all over(screws, plastic bits, metal shavings, etc). There were several items that we had discussed but were either not included in the final contract, or were described differently in writing. One star is solely for the quality of the work done and the time taken. Again, my mistake for not thoroughly reviewing the contract details and being uninformed going into it, but lesson learned. Final thoughts and suggestions to folks out there looking to work with this company(specifically for HVAC): -Don't go with Addario's; there are plenty of better options. Choose someone else that's been in the business longer, and has a better reputation. -If for whatever reason, you have to go with Addario's, make sure you have absolutely everything discussed included in the invoice. If it's not written down, don't sign the contract. -When reviewing multiple quotes, expect these guys to be either the most expensive option, or amongst the top. Do not equate that price tag with quality; these guys do nothing above average. This is the kind of company that lives by the phrase "overpromise and underdeliver". If someone from Addario's is actually reading this and made it this far, please don't reach out. The most satisfying part of the job was it being over with and not having to deal with your company anymore. Let me save you the time and money by saying I don't care about your bs family club plan. I don't care to deal with some guy coming out to my home for "check ups" just to sell me shit I don't need. Be happy you got paid. Thanks for a job done; take the rest of that garbage some where else. read more

This morning was one of the colder days of the winter, or course I was having problems with my furnace. I gave Addario's a call and was given an appointment within a few hours. A very professional company from the initial phone call (communicated well about the arrival of technician and my options) to the furnace engineer (very well knowledge of the problem and how to solve it). The technician Richard was very patient in explaining what the parts and problems were and his recommendations. They also explained how to maintain the system. I would highly recommend them! read more

Terrible terrible terrible company. RUN!! Look at the reviews. This is a HORRIBLE company. They will lie to you. Every single employee seems to be miserable. They will charge far more than reasonable and never finish the work. They have family in positions of power that enable (probably encourage) their disgusting treatment of others. No clue how they sleep at night! read more

If I could give negative 5 stars I would. Most unprofessional group I've ever dealt with in my life.

I had talked to Ed over the phone, explained the work I wanted done on my steam radiator system, and set an appointment. After a couple of rescheduling requests from him, the day of the appointment came - the appointment was at 1pm. I didn't get the call that the 'technician' was on the way until after 5pm, but Ed assured me that the technician would be able to perform all the work necessary unless there was something major. What we got was a salesman, who looked at things, wrote up a quote, and put the heavy sell on replacing our entire, working system with ductless mini-split heat pumps. In the end, over 4 hours late and no work done. Completely useless, and a waste of our time. read more

As a previous reviewer stated, their rates are through the roof. One of my circulator pumps stopped working. After the $90 service call charge, they wanted $293 for a complete system analysis, though it was confirmed by the technician that everything else was functioning properly. Then, I was told that replacing the circulator pump would cost in excess of $1,200 on top of the $293 fee. The pump, itself, retails for under $100 and I was told that the job would have taken about two hours. I called and voiced my displeasure to Joe Addario, who said that their techs are given a price list and this is what they were charging. Businesses exist to make money, obviously, but these guys have gotten very greedy. I decided to pass, made another call and the repair was made for $205. I won't be calling Addario's again. read more

For several years I've received emails and marketing collateral from this business. I was recently informed that my plumber/heating specialist (of 25 years) had retired, so needed to find a new provider and reached out to this business. Without going into details, I was truly disappointed by their lack of follow-up and communication, and unfortunately will have to keep on looking for a solution. I guess there are just some businesses that focus more on marketing than on delivering. read more

About 7 years ago, Addario plumbing was recommended to me to replace my hot water heater. The old heater was well beyond its expected lifespa. They came in and did a decent job. At the time the price seemed high but I went with it. Heater had a 10 yr warrant. Fast forward the heater let go with 3 years left on the warrant. I called them since they did the work the last time. Big mistake on my part. Not only do it take them a few days to come by, when they did they quoted me over $1900 to switch it out even though it was under warranty. I didn't expect it to be free but that thought that number was outrageous. I still had to pay $150 just for them to show up. I sent them on their way and said I needed to get more quotes. They said you know we all charge about the same. I called around and managed to get in touch with a plumber who worked on my house a few years ago. The total price including parts, labor, rice. $800. Honestly, I don't know how Addaro gets away with this. The only word that comes to mind is thiever. read more

A nightmare of a company. Their membership in the BBB has been revoked for good reason. This is currently the company Home Depot uses for water heater installations in the Boston area. Get your water heater somewhere else! They will screw it up and you will be without hot water until they feel like coming back to fix it! Really, they're so bad they're like a parody of a bad plumbing company. I keep expecting Ashton Kutcher to jump out and tell us we've been punk'd. read more

**update** So, I stayed home from work. ALL DAY. And they now say they'll be here between 5:30 and 6:00. Words cannot express how fucking pissed I am. An entire day wasted because they fucked up in the first place. This is some of the worst customer service I have ever seen. This is what is wrong with the trade industry. They have all the power. There is nothing we can do but sit at home and wait. They know this. They take full advantage of the situation. It's disgusting. This water heater install already cost me close to $900 and now an entire days pay. I want to scream. Usually I'm suspicious of one-review-orangeheads, but this time they got it right. And, yep, Addario's BBB membership was revoked: http://reports.bosbbb.org/Boston/Public/Reports/BrandedReport.aspx?firm=89123 If you have Angie's list you should check out the reviews there too- none of them glowing, lots of issues. So, how did we end up dealing with such a shit company? Home Depot. We needed to purchase a new water heater. Ours was wicked old. I called Home Depot, they seemed to have the best price for the heater and installation. I didn't realize, nor did they make clear, that they contract out the installation work. A few weeks ago the guy from Addario shows up a little after 4:00 (window for arrival- 12:00 to 4:00). He can't install the water heater- it won't fit. Stupid Home Depot told me it would be fine. We reschedule and order the correct water heater. Saturday arrives. We were told they would arrive between 10:00 and 2:00. They show up closer to 2:30. The water heater is installed, everything looked good, and they leave. About an hour later our neighbor comes downstairs: they don't have hot water in their kitchen- water won't even come out of their faucet. Great. I call the plumbers back and leave a message with their answering service. I get a call back about a half hour later and he tries to walk me through checking all the stupid valves and faucets in my basement. No go. Neighbor still doesn't have hot water. I hand the issue over to Husband because I'm starting to get really frustrated and we are about to have 8 people over for a dinner party. Husband finally gets them to agree to come over and fix the issue first thing Sunday morning. Did they come over or even call Sunday morning? Nope. Did they come over Sunday afternoon? Nope. They gave us the run around all day long. Excuse after excuse after excuse. Meanwhile, our poor neighbors (who are being very good sports) still don't have hot water. Now today. I'm staying home from work (where I get paid by the hour) so I can wait for them to show up. They claim they called Husband this morning to set up a time to come over. What a crock of shit. We use cellphones- they have this convenient feature you see- they tell you when you've missed a call. They didn't call and they didn't leave a message. So, when Husband finally gets a hold of them this morning they say they'll be here between noon and four. I've lost an entire day of wages. Husband called Home Depot and they called Addario's while he was on hold- Addarios refused to speak to them! Unfuckingbelievable. If you make the mistake of ordering a water heater install through Home Depot make sure it isn't Addario Plumbing doing the install. And definitely don't hire them on your own. Oh- and the extra $165 bucks they charged us for new piping and a valve? I'm guessing that's bullshit too. Avoid this company at all costs- you'll save yourself money and a lot of pain. read more

I've used addario's on two occasions for two very big jobs. Once a few years ago for my heating system that wasn't properly and evenlyd the heat in my house and just today when they installed a new central air conditioning unit. Both times the technicians that came out were extremely knowledgeable, professional and courteous. The office customer service staff is extremely responsive and very pleasant. I'm not sure why there are any bad reviews posted here- I will definitely use them again! read more

Buyer beware. Their rates are through the roof--exponentially higher than their competitors. They charge a $95 appearance fee to get you on the hook, and their "standard diagnostic troubleshooting fee" is $293. They gave me a quote of nearly $600 for burner cleaning on my gas furnace--at most a 30-minute job. I called six other HVAC places later; no one else charges more than $125. Further, they were horrible about responding to my phone and email messages. I had to leave many of both before I could get a call back. read more

I had a contract with Addario's in the beginning of this year for my duct work and plumbing. Today, Joe Addario told us ( me and my contractor) that they will not finish my plumbing work. I had reported them to BBB and will report them to District Attorney of Massachusetts. I had contacted my lawyer for legal matters. Please don't hire these people. They are not good people at all especially Josh. But maybe they think I am a woman and Asian that they can take advantage of me read more

After buying our first home, we had a MassSave energy audit, which resulted in a referral to Addario's for a quote on heating the basement. Addario's came out to take a look, and somehow we ended up needing to replace the central AC unit. We were told to agree same day to save a percentage (first red flag), put down a deposit (10%), apply for MassSave financing and upon approval go to a bank to get the MassSave financing. After receiving the financing, we would contact Addario's to start the project. After verbally agreeing, we put down a deposit and then Addario's told us another person needed to come to the house. We then learned that the Addario's employee that had previously came over to discuss the project was a salesman, not a technician, and had misrepresented the job (aka it would cost more and be a more intensive project). During this timeframe, the COVID-19 pandemic started so we requested our deposit be returned as we didn't want to take out a $10,000 loan while we may get laid off. Addario's refused, and told us we had already agreed to their services (with no paperwork signed), and that they could delay the job a few months. We ended up having to get our attorney involved who couldn't get a response either, and we only got the deposit returned after our attorney sent a demand letter for unfair business practices. read more

These guys are absolutely the worst! Do not hire them! They are overpriced thieves who prey on people who don't know any better. We called them to reconnect a sink for us. We had new granite counters put in. We called Monday and were scheduled for Wednesday. I asked about the price but they refused to give a price or any type or even budgetary ballpark pricing over the phone even though they knew exactly how they priced out the job. They use a ridiculous pricing structure for it. But more on that below. They refuse to give peicing but they say that they will charge a $59 fee for the evaluation and then if we want to go forward with the project they will apply to $59 fee towards the bill. This sounds reasonable and fair but it is a bait and switch. Once the technician arrived he wanted $2,600 for a sink reconnect faucet and refrigerator reconnect. Crazy numbers like $350 for the faucet installation alone, $600 the sink drain connection, $350 for the dishwasher which was never disconnected. This was insane! We refused, they wanted the $59 we told them no way! Bait and Switch. If anyone has ever put in new countertops they know that this price is insane. They could have easily quoted prices over the phone because the kid that came just read prices from his book. But then they would not get in your house to get the $59 and i am sure prey on older innocent people. Thankfully we were able to arrange another plumber who came out immediately and is doing the job right now, over the phone they quoted $300 to $600 depending on whether they needed to change out valves or update anything under the sink. This is fair and reasonable and we will be giving them a positive Yelp. I want everyone to be aware of the Criminal action of this company and buyer beware be careful stay away don't hire them don't call them and if you've had a similar experience post it so that everyone can be aware of this fraud thanks read more

They told me it was going to cost about a $1000 to fix my air conditioning. I paid half and was planning to pay the other half when they came back. Then when he came back he said it was just a capacitor and fan coil relay board and the bill was lowered to $627. How often does a repair man like that take 40% off your bill when they didn't have to? That is fantastic and rare these days. read more

Called them to fix HVAC that wasn't working properly; I had advised that the air conditioner would start, but that after a few minutes it would stop working; when the technician came in he pressed the "START" button, sure enough the cooling system started working, he attached a sensor to confirm cool air was coming out the vent, stayed for about 5 minutes and then left after my my paying over $200 for his pushing the START button. Less than two minutes after he left the system stopped working, he said he wouldn't return because "The system was working when I left the apartment" and that I had to call to set new appointment; after calling perhaps 4 times over the course of 6 days and not getting a return call I gave up and chalked it a robbery.... (Additionally, the advice the technician gave regarding the maintenance of the hot water heater was totally incorrect !!) I have never had such an unprofessional experience in my life... (If Home Depot says they are using Addario's as contracted installer for hot water heater, recommend you tell HD you want someone else to do the job!) (Cambridge MA resident) read more

five stars Service they six my hot water heater were on time very respectful I would yes use them again and would refer them to someone else absolutely!!!!! read more

Addario's is a great company. They have helped me with a lot of my plumbing problems and I have recommended them to everyone one i know. They are polite on the phone and very knowledgeable on many different situations from plumbing, heating, & electrical. If you want a dependable and reliable company then Addario's is the place to call. Thank you Addario's for all the work you have done for me and I'm sure I'll need more help in the future. read more

Need to get some lines on my washing machine replace but my regular plumber (Big Blue) was backed up. A friend said to give Addarios a try - went to their site to get their number where I saw a nice big bold button "Book your online appointment now!" Easy and customer friendly right? I booked and got a confirmation email so figure I was all set. Had a 10am - 12pm appointment so when my wife called at 12:15pm to say that the plumber hadn't shown up, I was confused. Called Addarios and was told that my appointment never made it to their system - my response was "I booked through your site and got a confirmation email" - their response was "Yes, but our booking and dispatch systems don't always line up so your appointment never got scheduled by dispatch" - my response was "Well if your systems don't line up why are you still using this system and why are you advertising that people should book online" - Their response " I don't know". I then asked to speak to a manager whose response to my complaint was "It's the internet" as if that explains anything. Actually its 2017 so either get better software or don't advertise that you can book appointments online. Worst customer experience ever read more

The guy who showed up was a sub contractor and was great. The problem was it was $275 to change a light switch. Some serious padding in there. It took him all of 5 minutes. Even the electrician said it wasn't right but since he was contracted through Addario he didn't have control of that. He called in to see about getting it adjusted since it was such an easy fix. No dice. When they could have had a loyal customer they chose greed. read more

Don't bother, they are terrible. They've screwed up about ten times already and I have never so much as gotten an apology, not even from management. Everyone I have spoken to has treated me as if their mistakes were somehow my fault. Absolutely ridiculous. read more

This company was very rude! Not helpful at all and when I couldn't entirely explain the problem wanted to charge to much just to come look at the problem. I feel that first interaction is key, and if they wanted our business they would have been polite and at least pretend to have a little care for what's going on. Just by their service on the phone alone I wouldn't use them nor recommend. read more

I have no idea what these people are talking about. We just had a heating system installed through Addario's and we couldn't have asked for a better company. Not only did they have one of the best price quotes, but they were extremely friendly and accommodating, We had to cancel the original appointment the day before because our basement flooded and they completely understood and we rescheduled. They showed up on time and everything was installed with no problem at all. They also checked out a leaky pipe that we have and we will be calling them to take care of that as well. I would recommend them to anybody. The Manager Nichole was awesome, I had to talk to her a few times due to the flooding and she was always friendly nice and funny. Steve the owner came by and was awesome too. All in all I give them an A+. read more

Spent $18,000 for a new central air system and had nothing but problems with Addarios services. First issue was I paid for a dehumidifier system to be added $600. This was never done and I only found out when inspecting the system. Second the tech that measured my house for its cooling needs was incompetent which led to the system that was installed was way underpowered for my home requirements. Also after the install they left trash all over my yard. Modified my attic access and failed to modify the attic cover leaving a gapping hole into my attic. Addario's services rather then admitting fault told me they needed to add another register to my living room. This did nothing and my home was still only able to cool to 78 degrees while running nonstop. After having a bigger unit installed the living space was still unable to cool. Finally was able to have Addario's services admit that they failed to install another register since again they failed to calculate the living space correctly. My $500 window ac performed better then the $18,000 system. While dealing with the owners they used intimidation tactics to attempt to get me to drop the issue. This involved calling me a liar, sending Facebook messages to my wife for me to remove comments and delaying tactics. This all took place over 2 months and involved at least 8 site visits. I would never recommend this company to anyone. They charge for what they state is excellent service but deliver horrible service and even worse customer support. When I told the owner that I was going to have another company inspect their work as I highly suspect they cut corners and that their are still issues with the system the response was to become hostile and state that if I did so they would terminate their warranty on the system. They sold me a dream and were quick to take my money but delivered nothing close to what they promised. read more

Do NOT use this company!!! They took advantage of me do to my lack of knowledge. Quoted $6200 for a new furnace and ended up paying over $9000. When I questioned the price and asked for a breakdown of bill I was sent only a final bill with the total! No explanation of what I payed for. Never will I use them or recommend them read more

Very, very disappointed with this plumbing group. Very inconsiderate of the customer's time. Called the number on my boiler as the previous home owner had used Addario. They were very helpful in setting up an appointment but when it came to actually fulfilling the commitment of SHOWING UP, that's where the trouble began. First I get a phone call to confirm the night before. I had originally scheduled them to come first thing in the morning on Wednesday. I made arrangements to be out of the office in the morning. They called saying they won't be able to come till that afternoon due to a training session in the morning. But they already made the commitment to come. Ok, fine, I rescheduled for first thing in the morning Friday. Cleared my schedule. They call Thursday night to confirm, we are good to go. They said they'd be there between 8 am and 12 pm. The next morning, I hear nothing at all. Around 11:20 am, I call asking when I could expect the plumber, I speak to someone named Ed. Ed says that the guy is finishing up and that he'll call me right back to confirm. I hear nothing for 40 minutes. At 12:15 or so, I get a call from Ed saying the guy finished in Ashland and will be getting to me between 1:30-2 pm. I explain to Ed that I have appointments in the afternoon and that this would not work. I was very frustrated and told him that I'm not interested in working with a company who doesn't have the common courtesy and decency to inform their customers that they're going to be more than 2 hours late. He came back with the excuse that he called me in the morning to confirm it would be later. HAND TO GOD, I did not receive a phone call from Ed, yet he swears up and down that he called and spoke with me. Add on top of this the fact that they want a solid $75 just to appear at the house! Obviously, I am very disappointed and have moved on. I have another plumber coming early next week. I'm frustrated that Addario pulled this nonsense and expected more from them. Boo. read more

a member of their team came out to look at our AC system and after running a $250+ diagnostic (which we were forced to pay) he said the system was installed incorrectly and it would be $1,200 to fix but that all of their work is guaranteed for 3 years. Once we let him know it was his company that installed the system a year ago, he quickly back tracked on the 3 guaranty and was able to name the guy that likely installed it because "he can never get it correct". He then proceeded to call his boss to see what could be done. The boss (Steve Addario I presume) would not back off of the $1,200 quote to fix a problem that was due to Addarios incorrectly installing the system from the get-go. Two words to describe Addario's... Incompetent and untrustworthy. I'd gave them 1 star only because the option is not available to give 0 stars. Do not do business with Addario's. A month later and we are still waiting on a call back from someone at Addarios to discuss how this issue can be resolved. read more

If there was a 0 star option, Addario's would get it. I had these jerks install a dishwasher through Sears and they claimed they had to make two separate appointments - 1 to turn the water supply off, and then another to install the thing. The first "appointment" lasted 5 minutes, where they turned two knobs closed under my sink. Charged almost $200. Rip-off anyone??? The next appointment, they installed the dishwasher and now I find out THE WATER DOESN'T EVEN FILL THE DAMN THING!! IT RUNS DRY!! If I had the time to sue in claims court I would, but for now I'd rather get the word out that these guys SUCK BEYOND SUCKING. Ironically, their receptionist asks "how may I deliver the best service to you" - they can start by being punctual with reponses - I had to call back the next day to remind them that I was waiting for a response! Unbelievable. I hope this forum shows the world how bad they are and their business fails. read more

Absolute scam artists. Lied to me (told me that my regular plumber had filed bankruptcy and was out of business simply because they had bought one of his "local" phone numbers which I had made the mistake of calling - I should have used my plumber's 800 number) and just plain WAY over-charged me. So pissed I ever used these people. I'm back to my regular plumber (James Roche - a great guy.) read more

Beware! I called Addario's because the boiler did not turn on and we did not have heating, they sent a technician who supposedly has a master degree, the diagnosis was that the chimney had problems and not the boiler, ending up paying him $ 622.30 without repairing it. So I called a fireplace company to give me a diagnosis, charging me $ 260 and they told me that the fireplace was fine and that the problem was the boiler. I called another boiler company and they found the problem that the Addario's technician joined two wires without putting the electrical plug on but one fuse was blown, and the boiler went to work ending up paying $ 400. I have called Addario's to get my money back, they told me that a manager is going to call me, 4 days have passed and no one calls me. What kind of company is Addario's that charges money without solving the problem, much less taking responsibility for misdiagnosis. I do not recommend Addario's to anyone for his poor service and professionalism. read more

They are horrible and expensive. I had to wait over a week for an appointment. Then my morning apt showed up at 5:30 at night. I was charged $800 for a disposal: $200 for the part and $600 to install it. It took him less than an hour! I want to get paid $600 per hour. Then he smelled and had the nerve to just plug his phone into my wall to charge it. Really? Is there any other way that you would like to rob me??? read more

Their "Family Value Plan" is a rip off. You essentially pay an emergency visit fee up front, then if you actually need them to come out they charge an additional "emergency Dispatch fee", and then whey they get there they charge a ridiculous amount of money to actually repair the issue. For a $10 thermocouple replacement which takes 10 minutes to swap out they will charge you $300. Typically a real service plan would not even charge you for a thermocouple replacement it would 1/4 of what Addarios charges. read more

Terrible and overpriced. To install a toilet they want $680, thats outragous. I got taken once, but never again.

They were called to fix my mother in laws heating system, instead they tried to con her into replacing her heating system for 17000.00!!!! Shame on you for trying to take advantage of a senior. My advice is to find another company these guys are cons read more

I would never recommend this company to anyone. My hot water heater broke causing a flood in my basement, so I called them which cost me $2000.00 for heater and installation. They never replaced the pipe elbow which broke causing a total loss of my basement which was just refinished, when I called them they were not only rude but when they came out almost three hours later they didn't have the part, then they came back and charged me again for service, they also had to put a new sump pump in which was an additional cost. Then they were suppose to come back to service the heater and check for leaks which they kept putting me off. Very disrespectful when you call them. I also had the service plan which was a total waste of money. read more

My experience with Addario's was fair to good. Steve (the owner) provided a comprehensive estimate of the work to be done, including equipment to be used. In my case, I wanted a crowded utility closet with a decaying plywood floor replaced with a tile floor and new compact furnace and water heater. Prime concern was to allow access to all components once installed. Demo of old equipment took one day, installation of the tile floor and threshold took one day, and installation of the units and piping took four days. An additional two partial days were needed to make some system refinements and additions required by the inspector. The installers (Alan and John) did a great job of arranging the new furnace over the new water heater, providing access to all valves and extra space in the closet. Workmen arrived about 9:00 am each day and worked well and were polite and communicative about what they were doing. Problem areas: The contract that I signed with Steve required 40% down, 40% upon start of work, and 20% upon completion of work, but prior to inspection. As it happened, the inspector was available on the last day and indicated that there was more work needed so I withheld the final 20%. Addario's didn't like this, but backed off until the additional work was completed. (Never agree to a contract that requires final payment prior to inspection.) I think work such as this is very much dependent upon the workers. Alan was a newly hired Journeyman (only worked there 6 weeks) and did a great job, but other workmen might perform differently. Addario's does provide comprehensive contractor services and did the tile floor, electrical, and furnace work under one contract. They also assisted in filing paperwork for government rebates on fuel efficient devices and for tax credits. read more

Addario's recently did my conversion from oil to a high efficiency gas burner. I was very impressed with the level of service and professionalism delivered by all the Addario staff - from the first meeting with the 'Comfort Adviser' to the helpful office staff and the highly skilled installers. All are not only good at what they do, but are wonderful people. I enjoyed their courtesy, promptness, thoroughness, tidiness, and the personal chats during the course of the project. I will definitely be doing business with Addario's going forward. read more