Male employee working Friday night on 6/10 with the long hair needs some training on how to treat customers with respect. Trash talking customers that are just walking in is not the way to go about business. I understand you're making minimum wage and you have some growing up to do, but management needs to fix this. Definitely need to stop hiring kids who should be working at Walmart. read more

My uncle, who barely speaks English, came to this store to buy a pair of Ultra Boosts. Whoever that helped him out apparently mentioned a sale for the woman's pair, gave him the woman's pair to try out and didn't even tell him that he was trying on a woman's pair and allowed him to purchase it. He mentioned to me afterwards that it was quite uncomfortable and tight, but he thought that was the design and that it may eventually loosen up. Plus he really was excited about getting a pair. When he sent me a photo of the shoes and the box, I realized that it was a woman's pair and told him to go return/exchange it. Unfortunately, he had already removed the tag, but only tried it on once at home. When he went to the store with my other aunt, the manager Vivian refused to issue a refund/exchange saying that the shoes are worn. She told them to call customer service. I called customer service and they said they couldn't do anything about it since it's not an online purchase which is ridiculous to me. So I called the store directly and a worker named Calvin (maybe Kelvin) helped me. He said he spoke to his manager (turns out it's Vivian) and he said it's okay to return/exchange without the tag as long as it's unworn. I told him my uncle only tried it on once again at home before I told him he bought a woman's shoes and that he should return it. Calvin said that's okay and told us we should come with the receipt. I told my aunt and uncle this and when they got to the store, they were told no again. I spoke to Vivian and she kept accusing my uncle of wearing it even though he only tried it on once. The shoes still look brand new and she kept saying how is she supposed to re-sell it if it's worn. I told her I didn't appreciate the fact that a worker took advantage of the fact that my uncle barely speaks English and sold him a woman's pair to make a quick sale. Clearly, my uncle should've been informed as he was trying on a woman's pair, but he wasn't and she even acknowledged the fault in this but kept insisting that it was worn. I refused to back down until I got my uncle the exchange/refund. She didn't want to talk to me anymore on the phone. After a few minutes of chatting with my aunt and uncle in person, she allowed us to exchange for a men's pair (not on sale, $60 more expensive) but it's a final sale (no refunds or exchange). Like what kind of bullshit is that? Final sale? Are you kidding me? Where on paper does it say our purchase will be a final sale?? They weren't even willing to give us store discount. It was 10-15 minutes before store closing and we didn't give up. They finally made the sale NON-final which it should've been in the first place. I asked my aunt to get Vivian's first and last name, however, she refused to give her last name. Ha. I've never seen such terrible customer service, lies, and deceptiveness in my life before. If I could rate this place below 1 star, I definitely would. My aunt and uncle are not native English speakers so I felt bad for them to have to put up with this bullshit. I wish I could've been there in person to talk to Vivian rather than over the phone. read more

I love coming to this store! I've been here about 3 times since it's opened and the customer service is above and beyond. Today was a very busy day due to a sale that the store was having and I was helped by Anthony. I was buying a couple of things for fathers day and he helped me pick out a couple of things for my dad which my dad ended up loving by the way. He took me the register and the cashiers, Sandra & Manny were so nice. They asked me if I was helped and how my day was going, basically vented my whole day and listned-haha. The employees in the store are awesome and needless to say the store is small but has everything you need. Love this Adidas store. read more

Rude customer service. Trying to return pair of shoes. Cannot return even provides the labels on the original box. Their excuse of not having a printed receipt was to save the planet. For a pair of $186 shoes you cannot print a receipt?! I have process return in other adidas stores prior to this. I cannot believe the indignant attitude at this location for a pair of shoes that is way over priced! read more

Friday night ( 8/19/16) I came to the store to buy a present for my boyfriend. A worker, Jessica, recommended some pureboost, which my boyfriend loved! When I was ready to complete my purchase, Sandra was super sweet and friendly, we talked about makeup and it made me feel really welcomed. Best experience I've had by far. Will definitely be coming back! Thanks girls :) read more

They hire best employees !! Keep up a good works. Been there many times, always greeted with warm welcome and very friendly. Love shopping here. My son keeps coming back. Oh my ~ $$$$$$ #Adidas read more

Really appreciated that the staff was patient and kind. I made a call over the phone and they were happy to check some inventory and give us some more selections in store. read more

Michael B. Was really helpful in finding my size and making sure I picked the right shoe. He was really chill and accommodated my requests. Finally found Alpha Bounces in my size! Thanks Michael! read more

beware beware!!! not exchanging clothes until 60 days, 2 months! due to covid19, no signs up telling customers they cant exchange. further they wont allow you to try on clothes due to virus, whatever you buy your stuck with for 2 months. bought $300 worth of stuff and some items too small, cant exchange, they got your $$$ money though! buy at your own risk!!!!! pass it on! read more

Damnn I'm not sure how they managed it but they had the ultraboosts CNY 4.0 at this location. When i tried buying it the week earlier online it sold out in 3 minuets and i thought all else was lost and i would never get them (for my boyfriend). I walked into the store today and not only did they have them, but they had it in his sizes. The employees were very helpful and grabbed me multiple sizes for him to try on and also answered my questions when it came to sizing and how the fit is after awhile and doing certain activities. They were extremely helpful and we came out with a brand new pair of shoes! Awesome experience! read more

Came in to buy a couple soccer jerseys and was helped by Tony and was greeted and assisted by various employees during my visit here... Great selection of running apparel as well! read more

no stars!!! dont bother calling the store because they are not going to answer it at all!!!!!!!!! customer service here sucks big time!