DO NOT GO HERE. I used to like this place, but then I brought my car here to get an annual inspection. Greg told me that he could do the initial inspection and then drive my car over to the other inspection place to hook up the car and get the sticker (Mavis, which is 6 minutes away). After over an hour of waiting for my car to be finished, he tells me I need new wiper blades and a gas cap, saying the gas cap doesn't click into place. I paid for the blades, despite not needing them, but had to show him on my car that the gas cap was working fine. After much back and forth, he finally acknowledged that there was a click. Had I listened to him, I would have paid for a gas cap I didn't need. Then, the person working on my car and Gary couldn't figure out how to put the wiper blades on my car so I waited another 10 minutes watching these guys trying to figure out how to put the blades on. They had to get a third person there to install the blades.
I asked him for a ride to a place near the second location, and he agreed, but then asked if I wanted to drive the car over to get the sticker. I said yes. When I get to the Mavis, the guy there tells me that I have to get my car reinspected because Greg didn't drive my car over and he wasn't even allowed to leave because he was the only manager there. The Mavis guy even told me that he told Greg that on the phone! I was livid. Greg not only wasted over an hour of my time and charged me for wiper blades I did not need, but he failed to tell me that if I drove my car over I'd have to get the car reinspected! I called him back and asked him why he didn't tell me any of that and that he had wasted my time. He basically acted as if he had done nothing wrong and that I had said I wanted to drive the car over to Mavis. Unbelievable. Had he told me that I'd have to get the car reinspected I would never have said yes. He then put me on hold, probably because he knew he was completely in the wrong, and I hung up.
Whenever I go into that store, there's at least one angry customer who is either yelling at them for messing up their car or mad because the price changes. I thought they were being unreasonable but now I can see exactly why they have so many angry customers. Greg took the exact same posture with me, refusing to acknowledge that the store is poorly operated.
I've also gone in when employees are just swearing up a storm, talking to people on their phones and making bathroom jokes about how an employee has stunk up the customer bathroom. I will never go back to that store.
I don't even understand why the store exists when Mavis, their home store, is just 6 minutes away and they are far more professional. read more
