UNETHICAL BUSINESS PRACTICES! Don't trust these liars, I had them come out to my house to troubleshoot my AC that was not working properly. The Technician began to say the Condenser Motor that was installed last year was the wrong motor but stopped himself when he realized he was the one who installed it. Then he wrote his report and said noting was wrong with my system but that there was a lot of maintenance needed; trying to blame me instead of taking responsibility for his error. They put a single stage motor in a system that should have an ECM motor ($130 vs $700). I bet they even charged the warranty company for the expensive motor and then installed the cheap motor. read more

My home warranty company, One Guard, sent an Admiral A/C technician to diagnose an issue I was having with my air conditioner. Young man named Lenny showed up and got right to work. He resolved the problem and performed some additional preventative maintenance. Very professional, knowledgeable gentleman. I highly recommend Admiral A/C. read more

We had them come out to the house. Mind you they are 6 minutes away from us According to their address on Yelp. They never did tell us there was a service fee. Still I understand potentially needing one. I met the technician out at the truck and from the moment he open the door. All I could smell was marijuana. He was unprofessional and never put our thermostat back together after he took it apart. He then tried to collect a $100 service fee from us which is outrageous for a 6-minute drive. His company then called us back and when I told them about our concerns I was called a piece sh** by Tony and hung up on. Keep in mind I was very calm throughout the entire conversation and simply tried to explain what was going on and what his technician did. If a company is going to behave like this from the beginning I can only imagine how hard it would be to get them to help if anything went wrong down the line with their work. Long story short, they're technicians are high. Their owners and dispatchers are rude and they don't put things back together after they've taken them apart. This is not the company to trust One edit to this post now that the owner has posted his response, I would like everybody to notice how combative he is. Also, as I reinstalled my thermostat that his technician left taken apart. We now have another problem to deal with as the thermostat has no power. They actually made the problem worse within the 5 minutes they were here. read more

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We called our Home warranty, our air quit working. They sent Admiral out, after the 1st HVAC repair co canceled after waiting 6 hrs. James called to schedule, was 4 days out but quickly changed to the next day. He was able to see the problem within 10 mins, a smart thermostat. Offered ways to save on the repair. Would recommend to all! read more

So we originally had them come out to do a spring AC Tune Up thru our home warranty company. A couple weeks later one of our AC Units stopped working. During the original service there was some extra work required and the tech called the warranty company and I was able to approve the small charge so the fix could be done then and there. So the comments I have seen here complaining about the tech not doing the work if approval is required by the warranty company seem unfounded or due to a lack of understanding and frustration by the home owner. Roll forward a couple weeks and one of the AC units (we have 3) stopped working. I call Admiral and they said we could call and book a follow up thru our warranty company or just pay their inspection fee (not much higher then the fee charged by my warranty company). They clearly stated there was an upfront fee, so again I think some old reviews are due to people not listening. Having dealt with my warranty company before I knew it would be quicker to just deal with Admiral directly so I booked the appointment for a couple days out, but advised my wife only had a couple days to deal with this as she was leaving and I wasn't going to be back for a while. The dispatcher (Greg) advised he would see if they could squeeze us in but said didn't look good as they had numerous "no cooling" appointments booked already. Later the same day the dispatcher called me back and said they could come that afternoon. AC fixed and we are very pleased that they worked with us and our restricted time line. Left a voice mail last night for the dispatcher advising how happy we were. He called me back this morning to thank me for my vm and how few times they get positive comments. I think a lot of people writing reviews just want to complain and should recognize you are dealing with people who spend their entire day dealing with stressed out people whose AC isn't working. I could go on but in summary, they were responsive, they fit us in in an emergency time crunch situation, they arrived in their stated time window, they texted me that they were coming the work was done efficiently and we couldn't be happier. Is it possible they have dropped the ball in the past, sure but as a former business owner I know "stuff" happens. I suggest that people try using respect when dealing with service providers and not be so quick to judge. I note one reviewer commented that the owner was defensive. I read his response and honestly he seemed calm in the situation. It seems in this age of online reviews people feel they can say what ever they like. I would hate to be subjected to this uncontrolled complaint world we live in now. Admiral and Greg thank you for helping us out. read more

Admiral was assigned by our home warranty company to come out and perform an AC Tune up. The technician was prompt and professional. Noticed that we needed a new part and he called it in to the warranty company. He sat in hold because he already had the parts and approval from us. As soon as the warranty company confirmed he made the repairs. I thought it was great that I didn't have to schedule another appointment. This was very considerate of the technician. Thank you Admiral! read more

I usually dont write reviews but im going to go out of my way for this one. Techs are unprofressional af and this company is a fucking joke. How about dont do warranty work if you dont like it?? These guys are assholes. Too many A/C companies out there for them to be acting like this. This company won't last long and neither will the techs read more

My wife and I have a policy through OneGuard home warranties. The service they sent out was Admiral Air. Bill was very knowledgeable and eager to help us. He asked what was going on and after I answered concluded that our blower had gone out. He went on roof and verified that to be true and also found our filter coated with dirt from years of use. He told me that he didn't have the part on his truck but that he or another installer could install the next day. Then around an hour after he left the shop Supervisor Tony called me to tell me he would make us a priority in the morning. Having 3 kids that made us feel excellent and appreciated! I asked for Bill again of course. He just was an all around great guy. Bill came back the next morning and did everything as promised! Very, very happy with this company's attitude towards customers, quality of work, response time and overall dedication to serve their community!!! read more

Our AC went out last Saturday and the weather supposed to get to 112 degrees. We have a full house with little kids and a baby. I called our home warranty company and they said i may not get a call for the appointment until Monday. I explained we couldn't stay their like that for the weekend and they recommended me to get a hotel or stay with someone and they were sorry but they couldn't guarantee anyone would be able to come that day. They set me up with Admiral Air Conditioning and gave me their contact info. Not even a minute after I got off the phone with the home warranty company, Admiral Air called and said they were sending a tech out and he would be there in 20 minutes!!! Mike arrives promptly. He was very friendly, made us very comfortable, and professional. He diagnosed the issues and started working on it right away. He fixed everything shortly and thoroughly explained the issues and his resolutions. He even gave us a rough estimate on what a new system would be when we asked him at the end. All we can say is, we are very thankful to Mike and Admiral Air Conditioning. This is the type of customer service and tech skill is above and beyond which is hard to get these days. Thanks again Mike for saving the day :) read more

My AC isn't working and this company was hired through my home warranty. My house is an older style house and to get to the part that the technician needed he had to go through attic. He was unwilling to do so as there was too much insulation and he didn't want to go through it all... fine. But then he just left and said your home warranty will have to reach out to you and left. No explanation of anything. Didn't attempt to fix the problem. Terrible customer service. Thanks for taking my $75 dollars just to peek your head through the attic. read more

My home warranty company set me up with Admiral Air in June when my heat pump AC went out. I was happy at the time, but had a rude awakening in December when the heat went out. After several trips out at $70 a pop, it finally seems to be mostly fixed. On the last trip, the guy took the fan motor out of the air handler (which was installed by Admiral in June) and it looked like he re-routed some wires. I still had to pay $70 even though he admitted to me that it was something he should have done last time. Skip Admiral AND home warranties. read more

Had Admiral Air come out to house today because ac unit stopped blowing air. They were sent out by the my home warranty company. The gentlemen that showed up was professional, he identified the problem within minutes and started replacing the blower motor which had seized up and stopped working. The repair was rather quick and the ac technician was great. I was happy with the service and experience. read more

This company is amazing! Called them last minute because the ac stopped working. And in this Arizona heat you have to have ac specially with babies in the house. They came out urgently and Mike the tech was so knowledgeable and helpful. He fixed it in no time and saved us thousands of dollars in a new ac. He also took the time to go over some recommendations and just to chat with us. Thank you very much Mike, you are making this company look amazing and I will absolutely will be calling again! read more

I had Admiral Air Conditioning and Heating come to our home after a service request through our home warranty. Our A/C began to abruptly shut off & on. I called the warranty company and the same day Admiral Air called to schedule an appointment. I was impressed and pleased they would take the time to call soon after a service request was placed. Technician, Robert from Admiral Air came to the house. A relative met him at the house due to our work schedules. I explained the issue in detail to Robert and when he asked, how old the thermostat was. I just finished explaining it was a new thermostat and he said the thermostat was on and was not sure what the problem was. I explained, the thermostat randomly shuts on/off, causing the entire unit to shut down. Robert checked the unit and said the condensation pan and sensor installed in our unit could be causing the unit to shut down. He was not sure and did not speak confidently. He said he could unclog the line or replace the sensor, but it was not covered by my home warranty plan. He quoted me $150 for each piece of service. I decided to have Robert unclog the drain. He had my relative assist on unclogging the line by listening to air or condensation come through. I paid via telephone the $150 and requested a receipt. The unit worked for about 26 hrs and the problem returned.. I called Admiral Air. As it was getting close to the end of the window time they provided, I called their office to check on the status of a technician arriving, since I was working and had a relative come out to my home. The call taker stated the technician was having a rough day, but he would be out soon. Robert arrived. I spoke to him over the telephone and he said, "I am going to be honest with you, the other day when I was unclogging the line I could feel pressure coming back at me. I thought it was odd because that does not normally happen. However, your relative said she heard air and condensation come through, so I thought it was unclogged." He checked the unit again. He also said it could be a bad sensor and he could install a new one for $150. He said I could call my boss but I know he is going to want to sell you a sensor, so I will see what can be done. He checked the line again and said it was unclogged. He then unplugged the sensor but never got my permission to unplug anything. I was confused and up hauled at the service. Robert claimed the "other" company had installed a condensation pan and sensor as an up sell as they are unnecessary. I know this is false because I personally heard of roofs and ceilings being damaged by A/C units because the owner did not know about a leak until it was too late. I decided to get a second opinion. A trusted company (not through my home warranty) came out to the house a couple hours later. The technician was thorough. He asked me, "You mentioned someone came out to unclog your drain?". I told him, yes. The technician came back to me to me and said, you had so much debris in the line, some of it came back at me." He pointed to his pants that were clean when he arrived were now all full of dirt and fine dust. He could not get the debris out, so he had to push it out from the other side and dump it into a bucket. I asked him if debris could have gotten there from the time the other technician came and he arrived, he said, "No way." I called Admiral Air several times and left a message that evening. I did not receive a call, so I called the following day, finally getting a person to answer. I explained the situation and requested a refund. She was respectful and contacted the owner. About 10 mins later she called back and said the owner spoke to Robert who stated he had a witness present when the line was unclogged. I told her the witness was a relative who has zero experience in air conditioning repair. I then stated my relative only heard air and saw little condensation come through, not debris. The employee said the owner declined to provide me with a refund and he was taking Robert's word. She was embarrassed and apologized repeatedly. My overall concerns with Admiral Air is this; Robert was unprofessional and unpleasant for both service visits. He did not appear to want to fix any problem, hence the lack of service received. Robert depended on someone who has no experience in air conditioning repairs to make a final determination of the service rendered. The owner did not take the time to hear my side of the story nor assess the incident as he has refused to reimburse my $150. As of the time of this review, I still yet to receive a receipt, copy, or any form of documentation of any service completed by Admiral Air even after I requested a receipt be emailed to me. It takes a lot for me to make a complaint to this caliber. I am doing this because it is unfortunate as an honest, hardworking consumer to receive this type of treatment. read more

Our AC unit on our first floor was no longer cooling today. We called our AC Service Company Angel Air and they had no emergency technicians available for servicing us today, they could only come out on Saturday late afternoon. We called Admiral Air at 2PM and their representative fit us in for service today at 3:30 PM for our broken AC. The technician was on time and professional. Mike was able to diagnose the problem and replace the burned up part. We are now in a cooler house thanks to Admiral Air fitting us in their schedule. We would definitely use their service again for regular maintenance. They offer emergency service! Thank you Admiral Air. read more

Through On Guard Home Warranty, Admiral was scheduled to service my 2 air units on 4/3/21 between 1 and 4 pm. No one had called by 4;05 pm so I called and left a message. Within 10 minutes, someone from their office called and said they would not be able to make the appointment. I asked why, she said the service tech was on a call and would not make it. I informed the lady that Admiral was unprofessional and there was no excuse for not calling before the end of their scheduled service time. I informed them they should be more considerate of their customers. The lady said I could have someone else service my units if that's what I wanted. The company obviously does not care or is not considerate of their customer's time. My Saturday was basically waisted as I waited for the service call. DON'T DO BUSINESS WITH THIS COMPANY....... use a company that cares about their customers. read more

speaking as a renter who did not have to pay the bill for repairs, we were delighted with Admiral's customer service. They are prompt, friendly, and quick to complete their work. I can't speak as to their billing practices since we didn't pay for our repairs, but based on customer service, I give them 5 stars. read more

I looked up reviews prior to having them out and got a bad taste in my mouth but I have absolutely nothing bad to say except shame on me for assuming others experience would be my own. Through home warranty, Admiral was called to look at our AC unit which stopped cooling. They were able to get it fixed same day as diagnosing and making the claim with home warranty! Thanks guys. read more

Mike was great. He came out and fixed a wiring issue on our a/c unit. Thank you so much!

This company is garbage they were sent out by my home warranty company and took my money and didnt fix the problem ... still not cooling and still blows hot air they would not even come back out to look at it and try to fix the problem .. was even yelled at and hung up on .. never use this place the owner even told me that if i was a paying customer it would have been fixed right but since i was using a home warranty im shit out of luck read more

Admiral was sent by home warranty co in Feb - was getting cold air only - during our extended 'winter' period...was told compressor on Trane unit was old, and home warranty co would not cover replacing just the compressor... told the air handling unit also needed to be replaced - @ $3940! Again, this was after days that turned into weeks ( due to scheduling) of no heat and freezing temps. Got Admiral to install both and at end day, after outside unit kept switching off - I was told I needed the wiring replaced from the thermostat ( a new Nest) - and they couldn't do it! Again, left with freezing temps overnight... wasn't sure if just electrician or heating co needed... Called a very reputable co (Parker) - often seen in neighborhood and they were out the next day...told I would have heat - no matter what - something Admiral hadn't promised - which should have been expected with new units installed...Parker & Sons did the wiring and found welding leak from install, which was leaking costly refrigerant - which they eventually repaired. The cost of this additional service for completing Admiral's incomplete install was $1418!!!The original price of $3940 was to include everything - confirmed by office Manager Chris. And then Admiral wanted an additional $415 for "wiring, modifications, and refrigerant' - ( which had also been added by Parker). Never wrote a review like this but be warned!!! Filing with BBB and legal follow up. Su K read more

Flat out liars and completely caught in the act. They were sent in by my home warranty company and completely lied about what needed to be done. Wanted to have me pay close to $2000 in out of pocket charges. Luckily I am a handy guy and was able to go up in the attack to investigate on my own and I can prove that they lied to me and the warranty company just so they could try to rip me off. Seriously, please do not use this company. You will regret it. read more

sent by home warranty. came to look at the house due to warm a/c blowing. i was told it's arizona so it's just hot. 2 weeks later 1 unit stopped working. they were recalled by home warranty, i asked for a different technician d/t bad customer service with previous technician. i was told no other technicians are in my area so i had to use previous technician. they don't value customer service because they will get work from home warranty. read more

I can truly say that Admiral bent over backwards to help us out. They are the epitome of customer service! Even with their service truck breaking down on the freeway on Friday the 13th, they found a way to get to our scheduled appointment ON TIME! I can't thank them enough! read more

I found that the employees were knowledgeable and hard working and have what appears to be a very good product,,, but with that said just don't pay them until the job is finished to your satisfaction,,, it took a few weeks but they completed the job to my satisfaction read more

Terrible ! My air was out for over 3 weeks. They would not tell me what parts needed to be replaced. Replaced air handler in the attic and that dos not fix the issue. They also started to tell me my AC will not get and cooler that what ever 20 degrees cooler than the outside temp is ( witch is complete bullshit ) it got cooler than that before. After replacing what's up in the attic they then had to replace the outside unit but that took over 2 weeks to order. I would never recommend them to any one of your home warranty wends them out don't use them ! They will rip you off not to mention customer service is a night mare ! When it's hot as hell in your house and you call once a day to see the status on install they tell you not to call any more they will call you .... read more

Tony from Admiral Air spent 5-minutes to diagnose my system. He wanted $1,500 to fix the problem with no detailed backup on the parts and labor. I went and got a second opinion and it was just low on refrigerant. There are a few bad guys out there and Tony is one of them. read more

This company was totally garbage. I would not recommend them to anybody! They were no on time and they were expensive for the work that they did. Personally I think they are trained scam artists. Tony was the person I was dealing with and he was real shady when it came down to the price of the work. He gave me one quote and overcharged me $300 more when the job was done stating that he had extra labor. EXTRA LABOR is not $300 and that is not the customers problem. I have known people in the past that have used this company and they have said the same exact thing I have. DO NOT DEAL WITH THIS COMPANY OR YOU WILL REGRET IT!! read more

The owner, Tony Boccasini, at Admiral Air Conditioning was extremely rude over the phone, hung up on us, and was unwilling to help us out in replacing a failed AC fan motor that his company installed less than a year before. Do not do business with Admiral Air Conditioning & Heating, LLC. It was sad to see a company with so much potential not even care about the customers keeping them in business. read more

If I could give them zero stars, I would. Terrible service. Even the technician that was out here said he hated "that girl" referring to Dana. Had the same problem Brandon B. had with the AC fan motor. Tony is very rude and honestly don't feel he really cares about you as a customer. Stay away from this company! read more

Zero stars. Charged $275 for a reclaim fee. I contacted 3 other ac companies all of which said the reclaim fee was a bogus charge. Then I received a bill for over 700.00 for parts and labor. Due to the home warranty I had to deal with them a 2nd time. The owner, Tony diagnosed the problem and must say he did a good job, but I called the next day to get an idea of when the part would arrive. VERY ABRUPTLY I was told he would call me when the part arrived, so I said I would not bother him again and didn't . Four days later I get a call from this man screaming at me telling me to stop calling, I'm a bad customer, and that I'm impatient. Every time I tried to speak I was interrupted and the verbal abuse continued. Finally I was able to explain I hadn't called but the accusations continued. I asked Tony to check his phone, I would contact the home warranty, that I had never been treated so rudely or with such lack of professionalism and I Never wanted to do business with him again. This man actually made me cry! I never cry! Tony did apologize to my husband on the phone, but Tony sent his tech over to do the job and Tony later dropped the part off, but called the tech to meet him outside. Avoid Admiral Air, dishonest, rude, and expect at least five or more days for repairs. read more