Stay away from ADT low battery they use bait and switch. $59 tech fee then $30 for battery. But when tech comes out they want to charge me $100 per hour. This is second time in two weeks I've been lied to. Lots of security companies out there do urself favor stay far away from adt read more

Calendared my contract's last day. It's up in April. Just called to get the exact date, 4/13. Was told that on 4/14 I could put in the cancelation and it takes 30 days to take effect. Ok, what does that mean. It means that I'm still being charged for a service I despise until June. What?!!! Again, just don't use this service. There are so many better options and this company sucks. read more

I took up the offer of a security system installation that would cost $99. When the engineer came and caried out the installation, on completion he handed me an invoice and bill for $1,400. Then to put the finishing touches to the transaction they wanted me to pay monthly retal fees on equipment I now owned. ADT is in my opinion a perfect example of American greed. I give them one star only, simply because I cannot give them zero or negative stars. read more

We moved here to henderson and our homeowners association had a deal with them that worked out reasonably well for me. The only problem I've had so far is if you call them trying to figure out a problem the people on the phone can't help ever so they send a technician to your house. It will take him or her all of 5 minutes or less and the charge will be $165.00 or so. It's annoying since if the person on the phone knew what the heck they were doing you could do it by yourself. When you look on the website they're absolutely no help and they don't sell anything except yard signs, window stickers and batteries. It would be nice if they sold sensors which can be easily stuck on a door or window. I guess it's their way of getting every dime from you. I guess they're probably all the same but I think I may try someone else and see if they're any better. To be continued. read more

omg i recently found out that adt security has been charging us every month for 3 years or more... and did not even have us in their system communications in case of break in ..... wow ..... un blanking real !!!!! pissed off much yes !!!!!.... paid them every single month for 3 or 4 years on time..... and now realize we were not even covered for break in system communication due to the fact they so0mehow lost the primary and secondary numbers to call back on to send out police....... on their behalf..... wow !!!!! read more

If I could give no stars I would we spoke to four different departments to cancel our svcs on to speak to a man who said his name was al after 45 min on the phone trying to pay the ridiculous termination fee with no success check started t o get rude then hung up never use adt read more

This is about ADT customer service. Their chat is completely useless. Once you get past the bots and reach a "real person" you are in for another round of questions that you already gave the first time. I think the "real person" is actually a bit as well. "May I take you through the steps to solve the issue?" Yes. Ten minutes later I am still waiting for the steps. Please, just give me the phone number so I can talk to a real person! read more

We had to call ADT for my grandma tonight. Not sure if we connected locally or not, but Maurice was extremely patient, understanding, kind, and helpful. We are thankful and appreciate your help Maurice! read more

No response or following up concerning problems. Was promised an extra voice monitoring unit because we have a two story house. Also rep was supposed to come back. 3.5 weeks to put in new monitoring for 3 windows he took out of service because they kept alerting the system was being broached. No phone number reaches. Anyone that can or will Help. Bill goes on though read more

THERE'S NO PLACE LIKE HOME. Everything you hold dear- your children, your pets, your precious memories live there. Phillip Haverland at Phaverland@adt.Com understands this. He LISTENED to me. Then he gave me the benefit of his expertise in security systems and he gave me something even more valuable- his time. He said what he was going to do and he did what he said. And all at a price I could afford. How much is it worth to YOU to have peace of mind? Thanks, Phil. P.S. ADT, you're lucky to have him. Ellen R. read more

ADT Security Services - THERE'S NO PLACE LIKE HOME. - Security Systems Near Me - Las Vegas, Nevada

After multiple notifications from the ADT that my Equipment was no longer communicating with the monitoring station.with a 6F code reported on my control panel. I called ADT in Wichita, KS on several occasions to resolve the problem for over a month. Nothing was resolved. In desperation to have a system that worked I agreed to have a new system installed. But upon concerns about the removal of my old system which I was perfectly satisfied the indoor screamer and outdoor activator would have to be disabled I canceled the request for an install two days prior. I was told by the ADT representative to cancel the install with the installer. Have him troubleshoot the system to find out what the problem. It was to change the install into a work order. The ADT installer was very patient in trying with the home office and ADT representatives in Wichita to get the accomplished on a Friday. Nobody could give approval somebody finally agreed. Since the Communicator was thought to be the problem the tech replaced it with the one from the new set, still had the same results 6F code on the control panel. With his equipment as able to find out no signal or weak from Century link the technician switch over to Verizon and the problem was solved. I thought, I received a bill from ADT for the full amount of the new equipment since the communicator was from the new set. I canceled my service immediately and was told I wouldn't have to pay the full amount but they would settle my account for 1/2 half the amount $359.86. I told them I did not get a full set of new equipment only a new communicator chip. I have disputed the charge to this day and currently receiving threats from MLA Des Plaines ,IL regarding the MLA File #210464 a debt collector that it would reflect on my credit reports. In addition would like to add that ADT raised the price of monitoring for a long time customer while charging the basic price for new customers when a new system was installed. I received a minimal amount of increase from my insurance company State Farm for canceling ADT. read more

See my two previous reviews. Well, the three-year contract period is just about up and ADT called offering us the same rate if we renew. LOL! Read our reviews, Bioches. Read our reviews. No flippin way. A couple of weeks ago, I forgot the alarm was set and opened the personnel door to the garage. The alarm sounded -- but not loudly enough to awaken my husband who was asleep in the master bedroom. Total POS system. Adios. read more

Avoid At All Cost!!!! You'd be better off getting robbed, because they'll rob you anyway. A customer for 3 1/2 years. Finished out the contract and continued on. Cancelled service when we moved. Bank account proves it, always paid the bill direct withdrawal automatically every month no issue. Now ADT is telling us we didn't cancel and continue to charge us for a service we don't even have. We even changed the billing address to get the final bill paper to make sure we didn't owe anything, and we'd be done with ADT. We call and call and call. They transfer us upwards of 10-15 times to different people and departments and spend 2-3 hours trying to find a resolution. They tell us there's no notation of a cancellation, but they can see the billing address change, and the payment method was cancelled, and paper bill was requested. Now why would we do all of that? But magically the part were we cancelled isn't on there. It's a circus, no wonder their reviews are so horrible. They even pretend to say a manager will call us in a day or two, and surprise, no one calls. This has been months of trying to get this taken care of, it's to a point of abuse and neglect. ADT customer service is absolutely horrible and the gaslighting is a total mind f@#$. We finally filed a complaint with the BBB. The attached picture is from the BBB website....That should tell you all you need to know about what a crap company ADT is. read more

ADT Security Services - Security Systems Near Me - Las Vegas, Nevada

I could give him zero stars, I would. I was a first time homebuyer. I felt bullied into getting a security system and then got it. I never used it. I try to get out of my contract, but they are not forgiving. They don't care if you never use it, do you still have to pay the amount monthly which is generally $49. I am finally coming up to my to your agreement where I can cancel but you have to cancel within 30 days they won't let you cancel before if you try to cancel before you get a cancellation fee if you don't wanna be locked into a contract, please please do not go with ADT. It has been nothing but a nightmare for me get the ring. read more

Hey folks, don't be SCAMMED by this unscrupulous company as I managed to avoid it lately. Let me give you the FACTS of how they work: First of all, if you answer almost any online request (even independent) for a home security system, they will get your contact info. Within the first 24 hours, I got 31 separate calls from 31 different ADT individuals. Yes, 31 total and it was almost "rapid fire" so I took none of them initially and let them all go straight to VM. I took one of them finally and then the fun started. As I used to teach economics to graduate students, they are the classic "Parkinson's law of economics" meaning that the cost/charge of a good or service has NOTHING to do with the value of that good or service - but ONLY based on how STUPID YOU ARE in what you willing to pay them. I will explain further. Before they give you a quote, the ADT huckster on the phone wants your home address so that he/she can look up the value of your home - so they can then high-ball you on their first offer. Again what they think you are WILLING to pay them which is unrelated to the value. Almost like a slimeball selling used cars, the price keeps coming down to even include "I am putting you on hold so I can speak to my manager and get our the best offer." After the rep gives you his/her "best price" allegedly per his/her manager and if you say "no" to that, then it morphs into a "Juarez or Tijuana Mexican bazaar" on haggling. The price keeps coming down exponentially as long as you stay on the phone with them. I played them for over 45 minutes this week. Even their monthly monitoring service charge was cut over 50% from their original offer! The most laughable part of these FRAUDSTERS is that they will do anything for you to allow one of their reps to come to your house. Don't ever never do that! Because if you already have a home security system (as I do), they are going to "replace" your equipment with theirs which is totally unnecessary - but they will tell you that it is and even swear to it. And if you don't already have a home system, you will be nothing more than "red meat" for them. AVOID at all costs! read more

After having this service and honoring my contract past the obligation when we move to another company ADT continued to change our checking account two more months and then wanted us to provide proof they wasn't wrong. Please do your research before you commit to this company and provide your banking information. read more

Absolutely the worst customer service ever in the history of customer service. Whoever is in charge - should be fired immediately. They sure have a lot of departments that a customer needs to talk to - where customers can spend 30 40, 60 minutes on hold and not get anywhere. There should be 1-2 levels of customer service, where reps can satisfy whatever issues a customer may have which would greatly eliminate the need to be on hold !! read more

As a multi-business owner I would highly advise against using this company , this is the last straw today I will be canceling my remaining services at the businesses ( I've already canceled ADT on my residential properties) . They sent a contractor out today , he changed some parts in the box and left everything hanging out , door bent , and lock broken . What kind of hack jobs are they hiring . Who even knows if things are wired in right . See attached photos read more

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They took money out of my bank account to pay for other accounts I didn't have anything to do with. Then closed my account and penalized me. Stay away they are the Ones that will rob you. read more

ADT Security Services - Security Systems Near Me - Las Vegas, Nevada

OK, so I'm gonna add a comment to my ADT issue. So I spoke to a woman at the corporate office she made an appointment for a tech to come out yesterday and replace my doorbell. Well, he did come out. He was very very nice. However, my doorbell did not get replaced because ADT shipped me the wrong doorbell. So after he left, I called the corporate office back and I left a message stating such. So I am waiting for a phone call. I don't know if I'm gonna get one and I don't know what's gonna happen but now I have to go to the post office and mail back the new doorbell camera. I am getting happier by the moment... This is so stupid. It's been over a week come on. read more

If they would allow me to give zero stars, I would have. ADT has horrible customer service and we had terrible service with our alarm. I installed alarm service about 10 months ago and one day I had trouble with my alarm and called them in one day. After they fixed that problem, they checked my system and it turned out that one window and both my cameras didn't work. As he started went to fix the window, he busted my window. And the best part, they asked me to fix the windo and they will reimburse the amount that they feel the window is worth. I fought all the way up to upper corporate and finally they offered to fix it. As I said, my cameras weren't working for 10 months. What would of happened if someone broke into my house? Insurance wouldn't pay because I said I had a central alarm, I asked ADT if they would pay for anything stolen and they said no!!! Please everyone, do your due diligence and search for a good alarm company. I got them because they are ADT, I didn't do my research. if I would have come on Yelp and seen 1 1/2 stars, I never would have used them. read more

ADT is so bad that we are going to stop using the service while still locked into their contract. I am going to start a new contract with Sting Alarm while continuing to pay for ADT. So basically, I am paying to NOT use ADT - that is how bad the hardware and customer service is. I purposely trigger the alarm to see if we are being monitored. I have done this numerous times and never received a call from ADT monitoring service. You are paying for a service that does not exist and for hardware that does not work. When I called customer service to explain my malfunctioning hardware, they blamed it on my electrical wiring and told me to call an electrician. This is a million dollar home and our electrical is fine. Avoid ADT at all costs. Calling the local office is infuriating. read more

We had a technician from everOn come out and replace the battery for my system. He was at my office for a total of 10 minutes. I received a bill in the mail for $646. I called to find out why the charge was so high. They said there was a labor charge of $453. All they did was replace the BATTERY!!! I spoke to a manager and they were very rude and told me I had to pay that amount. They told me if I wasn't happy then to just switch companies. I have never experienced such horrible customer service. They could care less about their customers. Stay away from ADT/everOn!!!!!!! read more

Worse customer service ever. And thats coming from 23 years of being in customer service myself. Margina, mila and sheila all transfer calls between departments and have no idea how to help someone. Think they say they are proud to have peopme work for many years but i think all that is just a ploy I have a defective hardware and a conponent failure and they kept wanting to set me up on a monthly billing cycle and all that jazz They will send out a tech nor will they talk to me on a failed hardware Kept on transferring me to deflect complaints and hung up on me. So furious and frustrating So good luck dealing with their overpriced service read more

ADT is the worst security system. Alarm goes off ...says device on door/window has been set off. They have come out to service equipment.. still doesn't work. We cancelled the system.. but they stated it would take 30 days to cancel....so now we get calls every day saying system in not functional....called number twice and asked them to stop automated calls and both times the person I was talking to hung up on me!!! read more

You as operate one of the most shady outfits I've ever seen. Nobody calls you back nobody answers any grievances everybody pretends like conversations never happen. I'd like to think as a billion dollar company you record all conversations in and out but I guess I was mistaken. It's funny how everything is conveniently forgotten when it has to do with something that you said. They have no managers to talk to. The protocol, as I was told, is to take a message because there's no managers available. What kind of business do you run? This is a cautionary tale! I wouldn't wish ADT on my worst enemy. I can't wait till I'm free of their predatory tactics and never have to look back. You should be embarrassed... The chances of me ever doing business again with this alarm company are zero. If they were the only company around I would take my chances with home protection. 1.5 rated on Yelp. Let that sink in. Would you ever eat at a 1.5 rated restaurant or allow a 1.5 rated nanny to take care of your child? Why would you allow a 1.5 rated company secure your family. Big mistake by me that will be rectified as soon as my contract is up. read more

Security system was beeping all hours of the day and night for "comm failure." This problem occurred on and off for two month. It was driving us crazy. When I called for tech support, the technician told me that it appeared that the problem was happening daily! I asked why ADT did not notify me my security system was INOP due to comm issues if I was paying ADT $70 per month for a MONITORED security system. He said my security system is monitored by computer and the computer did not recognize "comm problem!" WHAT??? Essentially, I was paying for a security system that did not work as advertised and it woke us up at all hours of the night. The technician could not clear the fault and wanted to sent out a technician for a home call. I said NO, disconnected the system, and canceled my service. Stay away from ADT! You will not get what you pay for... read more

For a big company like this, I cannot believe the dishonest marketing tactics they employ. Read the details before you sign. The sales person promises you stuff that are not in the paperwork and you end up being charged for it. I even called them back twice to verify and each time was assured the paperwork is fine. When the tech came out, he confirmed my suspicion. Despicable sales tactic !!! Buyers beware !! read more

Adt services failed today! Alarm went off at 10:28 in the morning they called I requested a patrol car to check it out.. I immediately left work went home took 15 minutes.. No patrol car showed up waited a hour and 28 minutes... No show.. I cleared my house myself on the phone with the supervisor and he was embarrassed about this local office.. Why do I pay when they can't provide.. I would be happier with Ring ... They did show up a hour and a 45 minutes later as I was on my recliner.. This place is a joke! read more

This office is located next door to a school and their drivers do not care one bit. They are speeding through school zone when kids are getting dropped off, and I've seen them speed around cars following the speed limit with the lights flashing. Kids and parents are getting out of cars but it's more important the driver get for the stop sign apparently. I tried to call the office directly to bring this up, but the "local" number goes to a call center. Do better by the community you claim to serve! read more

Recently, I spoke to an ADT technical support representative. The connection was very poor and after I explained my problem, the representative told me she would immediately call me back. She never called back. This was the reason I gave one-star to ADT for this specific contact. ADT quickly responded to my one-star and established the time for a virtual appointment the following morning. At the specified time, Vestin Madaire called me and quickly resolved my problem. Mr. Madaire was very knowledgeable, he had great people skills, and he was very patient. Mr. Madaire deserves five-stars for his assistance and resolution of my problem. read more

Not open 24 hours. My system is broken. I can not get an appointment to repair. Not good for a supposed 24/7 service.

I have had adt in my house for two agreements now. I just found out that the last install was done wrong and one of my alarms were never installed correctly in their system. I called them and they want to charge me to have someone come fix their incorrect install. I sent a letter to their corporate office and alls I got back was an email asking me to call and they will have someone get on the phone with me to help fix it. No customer service all at anymore. Now I need to hire an attorney to get my money back since they have been charging me for a system that was never installed correctly. Stay away from ADT! read more

I canceled my service because I had two cameras and neither worked properly. The one in the front was pointed wrong and didn't get the person who robbed up through the front door and the rear camera was so "foggy" it wasn't usable. I paid for maintenance but when I asked for these things to be fixed I was told it would be $2K so I canceled. When I canceled I informed ADT through email, phone, chat and US Mail that I wasn't going to pay my bill anymore. After I canceled I got a call and was told I could get everything I wanted for $52/month as part of a spacial "returning customer deal" so I said ok. I told that person on the phone that I feared when the sales rep showed up they wouldn't honor the contract for $52 and the person on the phone told me I had nothing to worry about. The next day the sales rep, Shawn, come by and told me it would be $83/month because the person on the phone "Missed a bunch of stuff" so I sent him home. Then I got a call from Jimmy who told me it would be $82/month but I had to pay the $170 of back bills. I reminded him that I said in many forms of communication that I would not be paying that $170 that happened after I canceled but in trying to move forward I paid only under the condition that it could be installed today, Monday November 14th. Jimmy told me in an email (I can happily provide) that it wouldn't be a problem. As soon as I paid the $170 I was told Monday wasn't an option (what a coincidence). At that point Shawn texted me (I can happily share) and said Monday wasn't a problem and someone would be here between noon-4pm. I told him I went on the website and there was nothing scheduled and he told me not to worry. Again, can happily forward all these texts. So I was forced to pay for a bill for service that didn't work....then given a classic "bait and switch"...then was charged $170 in order to set up an appointment...then was lied to that someone would come (I took off work) when there was never a tech visit scheduled. I honestly don't know if these guys ae incompetent or just "punching" me but why would I use this company for anything's especially my family security? read more

This company is simply put, HORRIBLE TO DEAL WITH!!! Beware of contracts, rude reps, billing your CC in advance for the entire year and other profit making behaviors. I don't think I have ever had a more difficult experience in dealing with a company than I have with ADT. There are many other reputable companies out there to choose from, DO NOT CHOOSE ADT! You've been warned. BEWARE read more

This is the 4 month in a row ADT has been charging me a late fee on an AUTOMATICALLY PAID bill. It is impossible I am late with a payment since they automatically bill m. credit card. I've written to the President of ADT and have not received a response. I called customer service in October and after 13 minutes on hold, I was cut off. Called back and am waiting to speak to a human. My next step is the BBB and the Attorney Generals of Florida (their headquarters) and Nevada (where I'm located). This is unacceptable. They obviously don't care about customers. read more

i called today adt to cancel my account and i was told i could not due i was under a contract. i told them i did not have any contract except for the parts that were installed at my house. they scamed the customers in page 2 (financial disclosure statement) top right adt hold you in a 60 month contract. customer services is terrible they interruted your conversation, they are not profesional, i wanted to be scalated to a manager, they never did. they misled customers , fradulent company, here in las vegas, nv. i will have to hold on to the contract against my will for two and half more years, but they should not do that to any of you in the future. be aware, they tell you is not a contract, when it is. the batery don't work they can not replace it, is not in the contract and they can increase your bill after one year, page 6. they are out of hands. if the alarm goes off they send you an adt car that it takes between 20-25 min to show up at your house. please do not ever contract this people. read more

I had a new garage door installed a few days ago, and on my ADT app it says my garage door is open when it's actually closed. The woman who tried troubleshooting with me over the phone was NO HELP at all. They set up a "virtual tech appt" and I missed their phone call. I was expecting someone to actually come to my house to fix the issue. Now they are telling me that it is $59 for someone to come out. Probably may be more money. Stay clear of this company. I am sure it's a flip of a switch and it'll be fixed for $59 read more

Have used this company for my home for 23 years and they can't find my account after calling me. Idk why I pay for this service. I'm certain there are better companies out there. Consider them before you chose ADT. Idk why they are #1. When the phone disconnected the server representative didn't call me back. I had to call and start all over. And I'm returning their call. SMH. read more

SCAM SCAM SCAM I have had ADT for just a short time and I have hated it since day one. Unfortunately I had cancelled my previous home security system after spending months talking with Matthew Brown (sales rep) and having him come to my house multiple times to ensure everything I wanted/needed and what was compatible. He promised/swore up and down/gave me his word and direct line to call if any issues came up, but there would be none, as everything would go smoothly and there would be no issues. Fast forward to install day, surprise, surprise, NOTHING is compatible with my old system, TO INCLUDE THE ORIGINALY ADT HARDWEAR STILL INSTALLED. So the calloused ADT folks wanted to charge me $1000s more to get it to work, to which I agreed as I had no system and was deployed and unable to take care of this myself and didnt want to put my family through more hell than they already had with the multiple day install. Matthew Brown told the install techs who had to sell me $1000s more of equipment, 'What does it matter? Shes financing it and approved to way more than that, just charge it to the account." As if that was appalling enough they then forged my signature on documents to say I agreed to things while I was actually on an international flight overseas and had no way of signing it. Fast forward again, system DOES NOT WORK. Its not compatible, things are always off-line, panel goes off continuously because it thinks the WiFi is attacking it. Over 20 calls have been made to the local branch and to 'big' ADT. Conveniently nothing is documented saying Ive returned phone calls, what was discussed on the phone, how many times service reps have come out to the house. And some how EVERY time I call, I get a different story. I have never been lied to so many times in my life, AND I WORK FOR THE GOVERNMENT! I am currently trying to cancel my account but they are "making me jump through hoops', in order to do so. They have breached their contract by making up arbitrary statutes to cancel, I have not seen, nor signed, nor agreed to these terms, and whenever I call they change and no one is willing to put it in writing. Not like it would matter, I have things in writing but ADT doesnt hold any of that to an agreement. They are using illegal and extremely unsavory business practices. I will continue to leave updated reviews because nobody deserves to be jerked around like this. Save your self the money, time and disappointment that this company can treat people so unethically and yet go home to their families. read more