Great AV store full of TVs and other appliances…read more If you're looking to buy a turntable needle in the greater Phoenix area this store is a good solution Andrew was very nice and helpful with my purchases as well.

Horrible Customer Service and Lack of Accountability…read more I am writing this review to document my experience with Walt's TV and how they handled a cancellation request. On August 13, I placed an order for headphones through Best Buy Marketplace. Shortly afterward, I realized that the shipping address on the order was incorrect. I immediately contacted Best Buy through its messaging system and also called Walt's TV directly. During my first call, I explained the situation and was told not to worry and that the order would be canceled. Because the order had just been placed, the representative could not yet see it in their system. A few hours later, I called Walt's TV again to make certain the cancellation was being handled. The representative confirmed that they had now received the order and specifically told me that it had not left their warehouse. He explained that the previous representative had not completed the cancellation and assured me that he was submitting it. Despite this, Walt's TV shipped the headphones. After receiving notification that the package had been delivered to the incorrect address in Missouri--I live in Illinois--I contacted Walt's TV again. I spoke with the same representative who had previously told me he was processing the cancellation. He acknowledged our prior conversation, apologized profusely, and initially told me that the package was not supposed to have left their warehouse and that the error was on their end. However, after speaking with management, his position changed completely. I was told that my options were to physically go to the address where the package had been delivered and attempt to retrieve the headphones myself or contact Best Buy for a refund. I was then told that Walt's TV had "done their job" because they received the order and shipped it. That response was extremely disappointing. Walt's TV's own written correspondence also acknowledged that they took action regarding the incorrect address and later confirmed that return-to-sender/intercept requests were submitted on August 13 and August 14. I fully acknowledge that the incorrect address was originally entered on my order. I have never disputed that. The issue is what happened after I immediately identified the mistake and contacted the seller before fulfillment. Ultimately, Best Buy reviewed the order history and correspondence in detail. Their representative confirmed that I placed the order at 11:52:26 AM and notified Walt's TV at 12:29 PM. Most importantly, Best Buy confirmed that when I contacted Walt's TV, the order had not shipped and Walt's TV had not even created the shipping label yet. Best Buy ultimately issued me a full refund of $466.49. I appreciate Best Buy taking the time to thoroughly investigate the timeline and resolve the matter. Unfortunately, my experience with Walt's TV was very different. Mistakes happen. What bothered me most was not simply that the order was shipped. It was that I contacted Walt's TV promptly, was repeatedly assured that the order would be canceled, was initially told after the fact that the shipment should never have left their warehouse, and then had management change the position and claim they had done their job. Best Buy's own review ultimately confirmed there was ample opportunity to prevent this shipment--the shipping label had not even been created when I first contacted Walt's TV. Based on how Walt's TV handled this situation and their response after the mistake occurred, I would not purchase from this company again.

My alarm was acting up (not calling out). I called Bay Alarm to fix it. They set up a service…read moreappointment very quickly, and sent Dave and Tony. Dave and Tony thoroughly investigated, and kept me in the loop the whole time. They fixed it quickly. They were an absolute delight to work with. Thank you Bay Alarm!

After they sent the expert team, our issues were fixed. We thank Bay for their assistanceread more

I've been planning to upgrade for some time and decided to visit hoping to discuss my future stereo…read moreplans and see items I've been reading about. Everyone was extremely friendly and knowledgeable. They suggested an amplifier solution which works with my current speakers yet enables a future speaker upgrade path. They have a great selection and had stock on hand which was unexpected given the widespread electronics shortages. I was thrilled to be able to leave the same day with new gear in hand. We couldn't be happier with our new equipment and will be returning in the future. Thanks again!

I love this place I go here all the time the sound sounds super good and it amazing quality and…read morethere inside theater is really cool

The whole process went great! Jack was the best Tech I have worked with at AAA. He answered all my…read morequestions and set up everything the way we wanted i. He is so valuable to AAA so please treat him goo! He is a super Employe. Thanks, J Scott

Aug 2026 update: Don't recommend. AAA Smarthome Security can…read moredo almost nothing remotely, so you have to have a tech come out to your house. Twice in the past 6 months, I've had a very minor issue (couldn't connect camera to new wifi + one window sensor not working), and both times I had to call AAA, which takes 30-40 minutes between waiting, explaining, waiting some more, etc. Then they say they can't solve my issue over the phone, so tech needs to come out, and they don't have a tech available to stop by and perform a 5-10 minute fix for over 2 weeks. The wait times (phone and tech visit) are too long, and they need to be able to fix/address some issues remotely. I just paid almost $800 for some new equipment, and the 2 of the sensors the tech installed did not work after the tech left. So now they have to come back, again.

Amazing people! They have the best technology and products, they take the time to explain the pros…read moreand cons of different set ups and their installers take as long as necessary to make it perfect. They can explain and demo everything until you understand how it works, very patient and thorough. Highly recommend!

My strong recommendation is that you NOT use this company to install or service your audio and…read moresound system. I had them install a system in my house several months ago. At least 75% of the time, the system has not worked. I have given them 5 chances to get it to work correctly and they simply cannot do it. I feel completely ripped off. Today was the last straw, when I had people coming to my house to watch football, the system was down (again) and they had no one available who could help me. Spent tons of money and got junk in return. Please do yourself a favor and choose another company.

I reached out to Connected based on the quality of their reviews. I was having a problem with music…read moreplaying on our outdoor speakers. Matt was very flexible with his schedule and was able to diagnose the problem within a few minutes. He provided a good recommendation for a solution and was able to come and make the repair within a few days. He was extremely courteous, was very organized and completed the installation and repair quickly. Our system is working great for a fraction of what I thought it was going to cost. I'd highly recommend Matt and his service.

Matt came right away & knew what the problem was, did a great job!…read moreTY Matt! Barbra Gradozzi

They figured it out when no one else could! Impressed! I would recommend them again as they were…read moresmart and professional

My control4 system was acting weird and my speakers started to sound terrible. They came same day,…read moregave me an estimate, and had my system working perfectly in only a couple of hours. 10/10 service!

You do the math, we had 3 different Cox technicians out to solve our TV WiFi problems after our Cox…read morefiber optic installed and the problems were not fixed. Marcelo came out once and we can finally enjoy the benefits of fiber optics. His pricing was fair and he's someone you can trust.

Marcelo is amazing. He took his time to get the job done right and help troubleshoot an issue that…read moreI caused. Never felt rushed. I would 100% recommend him to friends and family.