Great people on time and care about you in the end and care about the customer I love their…read moreprofessionalism

Every time I have my vehicle serviced, I always get great service. Danny does a great job at…read morescheduling, communicating and make sure my car is returned on time. It is my 2nd Kia Telluride, I love the car and appreciate the excellent service I receive from Dulles Motor cars.

I purchased the very first Kia minivan Dulles Motorcars sold in August 2001. For more than 25…read moreyears, I have purchased and serviced my vehicles with this dealership, which makes writing this review incredibly disappointing. One service appointment did not destroy my trust. The dealership's response after acknowledging its own communication error did. I scheduled my July 15, 2026 appointment for an oil change only. When I made the appointment with Rochelle Sabino, I specifically declined the recommended 70,000-mile service because my Sorento had only about 67,000 miles. I also explained that I had already replaced the cabin air filter after a recent mouse incident and had recently rotated my tires. When I checked in that morning, Rochelle again confirmed I was there for an oil change only and asked for the best phone number to reach me. I provided my cell phone number. The problems began before my vehicle was even checked in. The service department had been moved to a different location without notice, and after arriving at the new building, I wasn't checked in until about twenty minutes after my scheduled appointment. When I returned that afternoon, Rochelle handed me an invoice for $1,360.63. I was stunned. I had requested an oil change with an estimated cost of $93.57. I had already declined the additional maintenance twice--once when scheduling the appointment and again during check-in--so I did not understand why those services were being presented for authorization at all. When I questioned the charges, Rochelle acknowledged that the service recommendations had been sent to the wrong phone number. Instead of contacting me--the customer who scheduled and checked in the vehicle after providing my correct phone number--the dealership communicated with my husband instead. Rather than addressing that communication error, I was repeatedly told that my husband had approved the work. Acting manager Elnaz Ahadi even stated several times that he would "feel more comfortable talking to my husband." That completely missed the point. I am the sole owner of the vehicle. The dealership acknowledged contacting the wrong person, yet continued to rely on that mistake to justify more than $1,200 in additional work. To make matters worse, I was charged $68 for a cabin air filter that I had specifically told Rochelle had already been replaced. The dealership reduced my bill by $200, but that never addressed the real issue. My concern has never been the amount charged--it is that additional work was authorized after the dealership contacted the wrong person despite having my correct contact information. Instead of immediately posting a negative review, I emailed General Manager Sam Hamdan to give Dulles Motorcars the opportunity to investigate and make things right. He promptly apologized and assured me he would speak with those involved and get back to me "first thing." He never did. After waiting a week, I sent a polite follow-up requesting an update. I never received a response. That silence ultimately told me everything I needed to know. Mistakes happen in every business. What defines a company is how it responds. Dulles Motorcars acknowledged contacting the wrong person, continued to rely on that mistake to justify unauthorized work, and then failed to honor management's promise to investigate and follow up. After more than 25 years as a loyal customer, I have made the difficult decision that I will never purchase another vehicle from Dulles Motorcars or return there for service. I never expected that a dealership I trusted for a quarter century would lose my business over a single oil change, but if this is how a customer of twenty-five years is treated when the dealership makes a mistake, I can no longer recommend Dulles Motorcars to anyone considering purchasing or servicing a vehicle there.

We received the best service here. They helped us out tremendously with a vehicle battery issue and…read moregot us back on the road safely. They went above and beyond what anyone would expect. Highly recommend

Went in for a battery for my car key fob. I by mistake asked for the wrong one. I ran back in and…read morethe staff was beyond helpful in exchanging/assisting me get the right kind! This place is great.

2-3 stars is about right. They can sell you tires, ba s ic maintenance i.e., change oil, replace a…read morebattery but they're not mechanics, they're just parts changers. Dont expect them to fix anything that requires real knowledge. Would not recommend.

I took my vehicle there for the state safety inspection and they did everything they could to rip…read moreme off. They said I needed new rotors, new headlight housing and new wipers. I replaced all of these and there was nothing wrong with the old rotors. The headlights were cloudy so OK with that. I aimed the headlights exactly where the old ones were. When I took it back they tried to charge me for aiming the headlights to which I called BS so they didn't charge me (so they knew it was bogus). They replaced the new wipers saying I put on the wrong size and they put on eactly the same size!! Don't ever go there.

This business is very good & wonderful job well done & with reasonable prices!! Looking for a…read morefantastic business!! Look no more& you have found it!! Highly recommended!! Brenda Escobar

Excellent service and very knowledgeable! They truly care about their customers from scheduling, to…read morequoting, and completing the work. After reading some of the negative reviews, I'm disappointed to see when people consider receiving a quote for pre-emptively taking care of a problem a "scam"... they've been very considerate of us in my experience.

I needed an ignition coil for my 02 silverado. A sales person named Leon waited on me and was most…read morehelpful and professional and extremely courteous in selecting the correct part for my vehicle. KUDOS, LEON!

Best place for inspections! Quick service and friendly folks! It's the only place to go!!!!read more

Went there today and there were about 6 or 7 cars in front of me got state inspection. Do as I've…read moreseen in the past I'm on market street waiting for the next car to pull forward but I am impeding traffic. Not certain what to do as I've seen a line of car prior as they line up to be inspected I did the same. Then an extremely rude man comes over only to find out he works there. The bottom line instead of waiting 2 hours in line I called Virginia Auto in Ashburn I was in and out in less then 30 minutes without the chaos of Shell on Market Street in Leesburg. My advice is go anywhere else but Shell on market street. Easier and cost the same. Shout out to Virginia Auto in Ashburn the earned 5 stars and if I could give shell a zero I would.

Great experience with Phil Wood and Steve. Made a stressful car buying process smooth and easy. A…read moregreat dealership.

I am a repeat customer. I purchased another F150 on June 7th, last month…read more It had a cracked window which I returned for service. This week I wanted to install a trailer tongue, which required removal of the old dummy tongue installed with a pin lock. When looking for the key to unlock the pin (which was not included in the truck) I discovered there was no tire changing equipment. I called several times, with no return call, stopped by dealership. Sales manager said he would take care of the trailer tongue lock but would not be providing the tire changing jack and accessories. I was shocked. This is safety equipment. Not something you want to discover missing when stranded on the road. His comments shocked me more. * John, this was a used truck, we are not responsible for what the previous owner did with the jack. * John, you should have checked out the vehicle before taking possession. * No, I'm not going to replace the missing equipment, it's above my pay grade. So, what kind of vehicle review do you before resale? That's three issues. Windshield, trailer lock and tire changing equipment. No pre-owned check? I guess I'm supposed to take the vehicle to a third party?