Out of all the auto parts store in the city that I could have gone to I had to pick this one. Why?…read more Because it was on my route to where I was going. But I should have held off and went elsewhere. For those of your not aware this is located on the circle in East Liberty. There is really only one way to get here. I just happened to be passing by when the lightbulb went off that reminded me to stop and grab the item I needed. As soon as I pulled into the parking lot I should have doubled back and kept it moving. See, this location is kind of like the trifecta for auto stores on the circle. Next door is a Goodyear and across the street is a Monroe (I think?), two places to have your vehicle fixed. That doesn't seem to matter to some as they will choose to fix their vehicle in the parking lot of this store. Or let their vehicle sit here in shambles until they can fix it. It's like the shady garage of the circle. Anyway, I made my way inside to purchase my item. I say this all the time I am car illiterate but am trying my best to make myself aware of things so I can be a little more independent when it comes to it. First I walked around looking like a fool attempting to at least find the area where this item might be. Of course it would be in the last aisle. My vehicle is newer and the item I needed wasn't something I had ever purchased before. Instead of an associate asking me if I needed help with my face looking confused, I pull out my phone and do a little google. Thanks for the assist Google. After some self research I find what I need and head over to pay. This is the only interaction I had with an associate in here and it was pleasant. Paid and made my way back out to the garage...err, I mean lot and heading on my way.

Good employees great GM. Clean store, with what I was looking for. Would recommend to all friends…read moreand family

I went in on a weekday afternoon because I needed a new headlight bulb for my car. The technician,…read moreLuke, who assisted me demonstrated great customer service in finding the Correct and inexpensive bulb for my car and installing it. I recommend O'Reilly Auto Parts to anyone who needs service/maintenance for their car.​

Staff was super friendly and helpful, went in for oil change special and I was out of there quicker…read morethan any other auto parts store. manager Jake was a pleasure to talk to. Will be giving them my business again

I called with a unique situation, as our car had been backed into by a semi causing body damage to…read morethe front of the vehicle. The bumper was duct taped on to prevent it from falling off, and our inspection was due this month. The trucking company has been ignoring all attempts to reach them. I was told to swing by the day before to talk to Justin, the service foreman, to determine if anything can be done as a stopgap until repairs can be made. Justin came up with a game plan, but he knew he'd be off the when I brought the car in, so he talked to Robert and some other guys who were on that day about the game plan. They agreed that bolting the bumper to the frame would keep it secure and follow inspection requirements. When I showed up to get the work done, Noah was looped into the plan, and the 3 of those guys literally saved my sanity and ability for my daughter and me to get to work while our insurance company now battles with the trucking company. Robert was the guy who made the repair that allowed them to proceed with the inspection. After 11 days of getting ignored and being given the run around by Western Express trucking, I seriously could have hugged all 3 of them and when they lent a hand. My husband and I have always had excellent service from your dealership, but these 3 men went above and beyond yesterday at a time of great need, and I can't thank them enough.

Service Department won't pick up the phone, won't respond to an issue or complaint in followup to…read moreservice. Won't answer calls made by landline, cellphone, their own online chat window or email, all tried on the same weekday during regular open hours. ZERO RESPONSE to a serious safety issue. This is why I left Brewer services years ago, but the new faces and names are using the same policies and toolbox as the old ones. I'm sorry I gave them another chance. If they ever contact me, I'll update with what they were willing to do or make it right. If they can convince me of some integrity I might even delete the review. Edit: they eventually did call back. My wife took the car in to address the safety issues they failed to either own or remedy. Within 1 mile of leaving the service department, my wife driving noticed the hood of the car undulating at 40mph. She pulled over and discovered the hood only secondary latched and not closed all the way. After calling to report this, their rep called u and said "they were never under the hood" so if you you want a picture of what dealing with them will look like, this is it. I'm done with them.

After several days everything in need of repair was completed Firestone worked with my warranty…read morecompany which paid approximately $3000 leaving me with my deductible and a responsible out of pocket expense for the amount of work done thanks Manager Joe and Wynn for reimbursement of half of my rental charges

Outstanding service and very accommodating . The team evaluated problem with my car quickly and got…read moreme in and out in an about 30 minutes. Exceeded my expectations.

my husband and I went in to just see what our options were for a trade in and Carrie helped us so…read moremuch! nobody was pushing anything on us to trade, and Carrie was very helpful by showing us what we were interested in in. we had temp registration and we couldn't trade on that but Carrie was able to get their account person to pull the perm tags offline for us. we were able to trade and get the vehicle we needed with no hassle. I would highly recommend you go see Carrie (:

I visited your location after being informed by another Honda dealership that you had three of the…read morevehicles I was looking for. Upon my arrival, I was barely greeted. A sales associate told me he would be right with me, but then proceeded to help two other parties before me. I was not in a rush, but I felt ignored as a customer who was ready to purchase a vehicle that day. I could see other associates had no customers , but yet no one else could assist me After waiting for an hour, the associate told me he could not help me and had another representative, Kirk, assist with the test drive. Kirk seemed confused and bothered by the situation, so I had to explain my goals to him. I was only able to test drive one vehicle and was told I could just look at the other parked next to it, which did not help me make my decision. When I asked Kirk for the clear-cut price of the 2026 Honda CR-V EX-L AWD, he insisted on appraising my current vehicle. Although I explained that I was undecided on a trade-in and simply wanted the vehicle price, he became pushy and demanding and said rudely what difference does it make. My trade-in was appraised anyway, which I had specifically asked not to be done. Ultimately, I felt dismissed and talked down to. Kirk handed me a pricing sheet that was over $5,000 higher than other dealerships, and there was no further attempt to communicate with me or show me the other available inventory. I thanked him, shook his hand, and left. The following morning, I visited a different Honda dealership and purchased the exact vehicle I wanted, with additional features, for over $7,000 less.

I know how dumb it is when someone puts in an anecdotical account to their review, but I can't help…read moreit..... Was in the car business for a good minute and it is so hard to find a mechanic you can trust and I'm glad I did at Broadway Auto Parts. Partner and I have taken our vehicles (both old and new) there and it's always a pleasant experience. Their service is always top notch, their prices are so reasonable and the communication is always great. Seriously, good people should have your business and this place is filled with good people.

Was super easy to call and get an appointment to get my car inspected within a week. It is a bit…read moretricky to find because the entrance is not on Broad St (which is the street address), so I do recommend doing a little google street view exploration beforehand! On the day of my appointment, I just dropped my car off and left. They called a few hours later to let me know it was ready and didn't need anything done. Found them to be honest and prices were great. Will be my go-to in the future.

Amazing people, they really treat you like family. I'd highly recommend them for any vehicle…read moreservice.

Hmmm!!......Where can I start? They are an outstanding company without any doubt that your…read morecar/Truck/SUV will be done right the first time, kinda place. I was rest assured when I was told that the owner had done and all the accomplishments that came from his wife about a pick up that he built and from all the awards hanging not to mention that it was on the cover of 4Wheel and /or Off Road magazines. Deliah, the woman who takes a lot of the calls, had an outstanding personality. I felt welcomed (bc I couldn't drop my car off the nite before) by her chatting with me, to sitting outside with me when I needed a smoke. The work I had done pics to follow this review. As you'll see in the picture. I highly recommend this place for everything that you need. Minor to major they'll stand by the work performed and will stand by you as there word and work is golden. (Deliah, I hope your Gnocchi was good). Don't hesitate to call this company.!!!!!! Pics to follow on the work they done.

Placed a part order on 3/22/24 for my Subaru and have received zero communication after they took…read moremy money. I've left multiple messages and emails and still nada. I've even called and left messages for Alex and zip. Now I'll have to dispute with my credit card company. Beyond annoying.

Michelle G in the service center is rude and smug, and condescending. She wasted our time and gave…read moreus false information about our car. We were strung along by them when they clearly just did not want to help us out. I do not recommend their service center.