Great customer service and super helpful staff! I stopped by…read morethis O'Reilly location to get a warning light checked, and they did a free diagnostic scan on the spot. The employee explained everything clearly and even helped me find the right part I needed. The store is clean, organized, and has a good selection of auto parts and accessories. Also, they speak Spanish here, which is a plus for many. Definitely coming back if I need anything car-related!

If I could give them no stars I would. I tried buying a car from them a couple days ago, only to…read morebe faced with racism and derogatory words. All the white employees were being extremely racist to black employees and black clients. Worst experience of my life. Press and hold to react

They're always helpful, and they will pickup the phone and answer questions. Parking isn't the best.read more

Poor customer service resulting from corporate policies assuming employees cannot think for…read morethemselves.. and then employees realizing those assumptions. Really I need ID to pick up a $16 online order where I have the email showing the order on my phone and I know the name of the individual who submitted the order?! Won't be back. Plenty of other auto parts stores with more current policies. Best of luck!

Have only had my oil changed here. Easy to schedule and timely work. I sat and read my book while I…read morewaited.

Eizo is amazing. He has gone through the engine codes with me, explained what they mean, and…read morereviewed different options for repair. He is understanding of budgets, and has worked with me to identify less expensive options to try to keep the car running. He schedules 2-4 weeks out for most repairs, but once you have your appointment, the work has always been done quickly. No online scheduling, no same day appointments, but he's always willing to help.

I wanted the reviews to be wrong, but they have it right. While 2 of the employees were very nice…read moreit doesn't make up for the mansplainer who is insanely rude and when he doesn't want to respond to a direct question about why they don't sell certain products to people and not shops ( which is a huge loss for them because I was testing our product to outfit an entire shop location, thus why I was asking the questions) he defers to " I don't know you will you will have to ask the president of the company." Also deferred to trying to explain paint basics to me, and I am a 20 year veteran model finisher with 6 successfully set up paint labs under my belt. I will continue looking for other paint partners in the area instead.

this place is 5 min from my home but I drive to Renton instead of even bothering with this…read moreapathetic group of hacks. They will go out of their way to be unhelpful. Everyone is rude and slow. If you're going to be slow you can't also be rude. Terrible.

Robb at Benz Friendz is an excellent mechanic. I have a 1986 Mercedes 300D. I have been to his…read morerepair shop twice- once to get electrical and brake work done, once to get a full appraisal of the car and all work that could be done on it. His shop completed more than I asked for, faster than expected, with less cost than anticipated, both times I've been there. I would recommend Benz Friendz as a 10 of 10 on the rating scale.

IF you have something EASY to fix AND you can get a hold of him (He Screens His Calls, and yes he…read moreknows you called) then he's your guy. BUT, he has no indoor shop so just tune ups, no real engine work. It also has to be a nice day and MAYBE he'll do it for you. For more reliable service, go elsewhere...just negotiate so you don't get rooked with BS crap they add on then you're good to go. BOTTOM LINE: Only easy, no shop work does he, and getting a hold of him is like pulling teeth. His work is good, but my car broke down later. An oversight on his part (?) He's fair, just NOT reliable. Good luck.

The service department really messed me up last year with two appointments being unfulfilled…read morebecause they stacked the cars on a short staff. So I had to go home, twice. I tried them once again this week and they bent over backwards to make it right. Now, why did I only give it a 3 stars? Because the General Manager of the dealership refused to call me back when I have him my number, told him my husband and I purchased 5 cars from them in the past. He never called back. I went in and stood in the showroom floor for 10 minutes while several people told me they'd go get him. After 10 minutes I finally tracked someone and he had already left. SO, after purchasing FIVE cars from Burien Toyota, I will go to another dealership for my trade-in. 2015 XLE Camry 59,000 miles. The General Manager can take his crappy customer service and shove it. I'll take me trade-in elsewhere. But I'll still try the service departmemt as they did me right this time and the location is convenient.

Fantastic Truck! Made it over TWO mountain passes to feed my family! The Bridgestone Blizzacks from…read moreDiscount Tire definitely helped, but my 2018 TRD Sport has been a very reliable truck!

I'm only leaving one star because I cant leave zero. I really loved this place until after my…read moreconversation with the front desk employee that says he's also the owner. I believe he is also the same person that had me order a completely extra set of cabin filters that I didn't need. I ordered these from him over the phone then came in to pick up my order. My vehicle has two cabin filters and there were two boxes so I trusted him when he said that was my two filters and paid (well now I know double the price). He was so concerned with his dog more then work he never verified I needed one box or two. But if your the owner you would think you would know your product. I have been busy so I didn't get around to installing them until this weekend. Which has been less then 30 days I need to add. So when I opened one of the boxes I noticed there were two cabin filters in it. Which is actually also a question I asked on the phone that day when I placed the order and he still told me there was just one per box. Mind me these are BMW cabin filters so they are not cheap. So when I called today 8/9/2025 to ask if I could return one because they sold me the wrong amount and made me over pay for something he was very none willing to help and very rude as hell about it and this is the owner. The OWNER of the company said he cant do anything about refunding my order. I just wanted a refund for the extra one THEY messed up and sold me. But some how the OWNER doesn't have the power to issue that refund because under 30 days is too long??? I really loved this place and have used them several times several times but I will no longer give them my business because of how incredibly rude and non understanding the OWNER was the same person that messed up and sold me the wrong quantity in the first place. Poor customer service and no accountability is a terrible way to run a business. Along with a terrible attitude about it. Check your stuff before you leave because the OWNER does not know what he is doing obviously and his dog is more important then taking care of his customers! The other guy who used to work there at the front desk was way better and knowledgeable then the new Hispanic OWNER quote un quote guy.

My Audi was serviced on 6/1/22 for a power steering pump, suction pipe and belt replacement. 12…read moredays later the belt snapped and was left inoperable. After speaking with Marcus, he mentioned that due to the pandemic, it was hard on the business and he has let go of all of his mechanics since. I'm not sure if it was because they were not also qualified, but it did seem to raise some concern, due to the quality of work done on my Audi. Call after call, he gives me no indication that he is willing to help my situation. I had my car towed to a shop at my OWN expense, and had another mechanic diagnose the damages. He mentioned the following: The serpentine belt snapped and needs to be replaced, along with the tensioner, intake manifold (flap is broken). It will need a compression test and diagnosis (timing has jumped). I went out of my way to get this diagnosis from another shop, since Marcus said he was not able to. At this point I'm very frustrated and had my car towed to my house. It has been sitting in my garage, inoperable to this very day, which is over a year now. I've emailed Marcus and his website about my findings, and have heard not a single word or how to make things right. As I read some of these posts on here, which are pretty recent. I'm beyond frustrated that customers are coming to you and having work done on their cars. Not only does that imply that you have mechanics employed, but deliberately ignoring my situation. Basically, I just want a shop to do the right thing. I paid for a service, the service failed. The invoice does in fact state it covers 2 years in warranty. I hope my review helps you decide on giving this shop your business.