I had a bunch of service work done on my Class C motorhome, which is on a Ford E350 chassis…read more Originally there were a few communication glitches. I used the online appointment scheduler only to find out they "never really look at that". But aside from that I found them to be skillful and friendly. They gave me an estimate for quite a bit of work and they came in very close to that amount. The MH is running great. I will use them in the future fo sure.

This company, and the people who work here, are AMAZING ! I can not express this enough. I have…read morebeen going here for several years now and they always provide great service for a good price, but they always find a way to go above and beyond. Here are my two standout experiences... A while back my car said it was overheating. I stopped by a Grease Monkey and they said I needed a new part that they would have to order and gave me a deadline. I was very suspicious of this . I then went to Burien Truck Repair and they told me they would look and charge me a diagnostic fee. In the end, they didn't need a new part, it just needed to be cleaned. They did that, lumped the diagnostic fee into the repair since they actually did it and saved me $200-300. They also gave me a ride to work while I waited! Next! Biggie! Things have been rough and my plate was stacked. I was pulling into the dentist last week and I suddenly heard the most horrendous noise. I was expecting to see a pipe dragging. Very flustered, I went in and the hygienist said she heard it too. I called BTR and Christy had me hold my phone out and drive back and forth a bit. She said that sounded terrible and, while they were about to close, rush over. I pulled in, getting many WTF looks. Christy ran over with another guy saying she heard it from the back. They immediately looked at it and said it wasn't safe to drive home and said they'd be on it first thing...and AGAIN gave me a ride! I got a call around 9 and...it was a rock. I drove over a rock and it wedged itself up behind my tire. The charge? $0! Wholly moly! So basically they are the best, not just in customer service and car repair, but hi just all around standout people. I can not express this enough. I would, and do, recommend them to everyone for everything. A million thanks to the whole Burien Truck Repair team!

I had a flat tire, both Antonio and Cody were incredibly helpful in helping to address it, even…read moreoffering to change the tire for me. But, the puncture was too large for "tire repair" products which they showed me and my type of vehicle doesn't have a spare tire. They helped me get a ride back home and were amazingly supportive! I will be using this store for my auto needs in the future. I wish all store's have this level of customer service!

Incredibly rude staff, whenever I attempted to visit and ask help for parts I was greeted with…read morerudeness and attitude from the employees for not knowing certain car parts as I am not a genuine when it comes to buying car parts, they are never helpful when finding for car parts or types of oil they just kind of tell you which aisle its in and have you look for it yourself. Take your business elsewhere.

This is the second time Kyle and team worked on my truck. First time I had a new intake, down pipe…read moreY-bridge, and tune done. My truck had never ran better! The work was fast and they really got all the small details right. I'm talking right down to making sure all the hose claps were lined up. Sadly 4 months later I blew a head gasket. Promptly took my truck back to Kyle and team. Kyle told me they were really busy and it would be a while before they could get to my truck. Since I was so impressed with the work they had done for me in the past I decided to just leave it with them and wait. As we all know it is hard to find a diesel shop that really cars about the work they put out. When it came time for my trucks time to get repaired the called me and said they were starting work on my truck and wanted to let me know the other problems they found. I wrnt right to the shop and they were able to show me that my injectors were bad and my water pump was leaking. They were also able to show me what cylinder the head gasket leak was on. I figured while the cab was off my truck id have the starter replaced too. They did that for the cost of the starter! All in all Kyle and team have a loyal customer for life! I have read some of the reviews and a few of them sound like customers you couldn't please anyway. As someone who does most of the work on my truck myself these are the only people I would let under my hood. If you are looking for a honest trustworthy shop look no further you found it at Diesel Dudes

Helped me out finding parts needed to get me back on the road while I'm 800 miles away from home…read more I'm very grateful for the time they spent with me and knowledge they gave me!

I bought a '99 Subaru Outback from Marvel Motors a little over a month ago and I highly recommend…read morethem! They were so helpful and accommodating since we live over an hour away, and they even stayed late to wait for us to get there to pick the car up! Everyone we worked with was so kind and really did their best to make it such an easy process. The car has been great, no problems at all, and so fun to have as our adventure car. Thanks guys!

If you have any battery needs, this is your place to go. Not only do they have a ton of inventory,…read morethey are really great people. I travel for work and have found that sometimes you stop somewhere and people will try to sell you stuff even if you don't need it. That's not the case here. They are honest and will give you an honest opinion when it comes to how to maximize your current set up, and your options when looking to replace a part. Ben and Zach were both kind, patient, and good people. Come here and see for yourself!

Great service. Worked with me to upgrade the RV battery system and appreciated the guidance and…read moredigging to find the correct solution for me.

Steve is the BEST auto repair mechanic we've ever had. He's reliable, efficient, and never…read moreover-charges. We also appreciate that he gives you the honest truth about the condition of your car and what you need to have done (and what you don't). We took our Honda to the dealership and they told us that we needed *all* this work. We brought the quote to Steve and he was able to make sense of it and tell us what truly wasn't necessary. We also had a situation where our car was almost undriveable to his house - he met us off the side of the road to help us get to his garage. Simply put, THIS is a small business worth supporting. He puts such service and care into his work. I always know my cars are in good hands with him! I have no hesitation in recommending him. :)

My sister recommended that I go see Ray for my van door issues. I brought him my car today and he…read moredrove me back home because I had daycare kids with me and it was too far of a walk. He's so nice and he figured out what was wrong with my car really fast. He was very reasonably priced and I'm so happy with the work he did. We will be doing more business with him and I will be recommending him to my friends and family!

These guys are genius'! They do a great job! They always know what to do and how to perfect the…read moreoperation of my car.

***WHY should you read and consider my review? Because I worked here for a few years, and can offer…read morean honest, no-axe-to-grind insight as to prices AND what seems to be a fixation of reviewers here, the personalities you'll encounter there.*** N.E.A.R. is the best of the best if you need parts for your Euro-Heap to keep it running. Fair prices, and the best selection in the region. Now... As far as the stories about the lunatic who owns the place... They are ALL TRUE. He should probably be institutionalized for his own safety, considering the number of people he's infuriated over the years. That said, IF you can keep a sense of humor, and don't take yourself, or him, too seriously, you can get out of there with the exact parts you need, and at a reasonable price. If you are: Thin-skinned, humorless, need to be treated courteously, or with even a shred of dignity, or in a hurry, then this is NOT NOT NOT the place to go. Instead, visit Ravenna Motors, and buy your part new, pay 10 times (that's not a typo, or an exaggeration) what it would have run you at N.E.A.R. & leave with your nerves and sanity intact, and your wallet considerably lighter. This is what the British refer to as a "False Economy" which is a polite way of saying "You cheap-ass SOB, you've now spent two days docking around with this car and it STILL doesn't run the way it should (or at all) and you're no closer to fixing it. Swallow your pride, spend the money, and take your ass to the dealership, post-haste." Also, it's worth mentioning that sometimes a new part really IS necessary, and buying one off a junked car is unwise. This is because while they DO offer a "Lifetime Guarantee" on most parts sold, more often than not that represents a guarantee that you will spend a lifetime working on your car because you have mis-diagnosed the problem, OR because the used part is faulty. And, as stated, they'll happily swap it out for another, with the same caveat in place. And you will then be officially on the merry-go-round of "Guess What's Wrong With My Car", which is something I wouldn't wish on most people. A better option is to take your car (ESPECIALLY if it's pre-1992) to an independent mechanic who specializes in Volvos and get a correct diagnosis. THEN, and only then should you proceed to decide whether to buy new or used. Of course money is a factor in any decision, but chances are if you're trolling junkyards for a part, you are trying to save a buck, or are just morally offended by the idea of a $300 tail light. If money is NOT a concern, then don't fuck about. Go to the dealership closest to you, and get the part and job done correctly.

So very happy to have found this place!! A real Gem here in Federal Way. Excellent customer…read moreservice. Straight up work & prices. Wonderful people, very helpful. I couldn't begin to tell you how great this place is ...

My husband called and set up an appointment for my 2016 Challenger to have a part replaced. We…read morearrived only to find out that the part had not been ordered and it would take at least 2 days to even get the part. Apparently, we needed to pay for the part before he could even order it, something that was NOT explained when the appointment was set up. They will call when the part comes in and then we will need to make another appointment. So could be another 1-2 weeks. Poor communication on the part of Performance Prep