Well I did my first brake job today, in the end it didn't stop so well, but I tried!…read more I pre-ordered my parts from Advance. I have done business with this company before and they have never let me down. When I got here, my parts were ready. I was hoping for a copy on the Hanyes manual but they were out of stock... okay. I still can do this, that's why we got Internet! So Bob was my man, he say me coming and had my pile ready. Even said I would need brake cleaner, and he wasn't up-selling me... that gross stuff came in handy! He showed me in the book some of the key things to watch for and the headache you got to deal with 4times... he wasn't kidding, I'm surprised I didn't loose an eye during that fiasco! (My car was definitely made in China by an octopus with little hands!) Bob was great.... he's your man even though he's normally the delivery driver. I gave him a run when I asked for my BF commercial account discount... out of state of course! He did it and was a good chap about it. (I would have drop kicked the computer and the customer if I had to go through that!) Ample parking... I noticed some things they will do for you on site... like batteries and computer error scanning... Great place... a must for a DIYer or "I'll buy the parts so I don't get over charged" type....

I required some spring shocks for my Honda odessey rear tail gate. From the time I called and…read morediscussed my problem ,to them giving me a price,mentioning there program for a extra discount on my parts ,to ordering the item and getting it the next day,the service ,the professionalism,and knowledge to help me find what I needed at the right price was fantastic. I would recommend this store to anyone. Special thanks to Magen for the extra phone service as well as the counter gentlemen that helped me with a installation problem I was having. Five stars to your staff .

This was not a good experience for me. I was interested in a new Kia Carnival (base trim). They had…read moresome on the website that were listed for an agreeable price. This dealership (in my experience and my opinion) is full of all the standard tricks and tactics. Let's just say, when they gave me the out-the-door price, the final number was more than 10k over the MSRP. The trade-in values and new vehicle pricing on the website were not close to being honored. I have excellent credit and a like-new trade in. The online numbers are only to get you in the door. They continued to pressure me with tactics that would lead me into a much higher debt/ monthly payment so they can meet their sales quota. These large "upscale" showroom dealerships do not have your best interest and will mislead you at every opportunity. Be careful, folks. My sales rep was nice enough but when it comes to numbers, look out! If you choose to do business here, just be smart and have financial awareness.

Dear Customer Service Manager…read more I hope this message finds you well. I am writing to express my concerns regarding my recent experience at your dealership on July 8, 2026, for basic maintenance on my new car, which included an oil and filter change. During my visit, I also reported that the passenger side turn signal was not functioning. After a couple of hours without any updates, I spoke with a friendly staff member named Cotto, who informed me that my service advisor, Chance, was on lunch. Cotto was very helpful and took immediate action to address my concerns. He notified me that a new light was required and that we could tow the car, assuring me that I would receive a follow-up communication. On July 20, I received a call stating that the replacement part was in, and we scheduled an appointment for that day at 10 AM. However, two hours into my wait, I had still not received any updates regarding the service. Unfortunately, this experience has been frustrating and disappointing, reflecting a lack of communication and respect for my time. Based on this interaction, I would recommend potential customers consider alternative dealerships for their purchases and servicing. Thank you for your attention to this matter. I hope to see improvements in your service in the future. Best regards, W. Colon

I have had to go there on 2 different occasions and they were helpful both times. Had what I needed…read moreand was looking for.

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This place is awesome. had to have some serious work on my car. They took it in and inspected it. I…read morehad left the car but they called me and invited to go over the findings, showing me everything so that I could see it. When we're done they gave me an estimate based on my needs and when I decided to only some of the work they did NOT pressure to do anymore. When I went back a little while late to pick the car up the manager Eric came in from the shop and told the associate handling me .. Rich I think.. to not forget my military discount. He saw my DAV tag. Got an extra 10% off without asking or promoting. They were all great and will have no problem going back to complete the rest of the work. Great team. read all the BS you want but make your own decision. Give them a shot. You won't be disappointed.

Very Unprofessional and dishonest. I went in for a new battery, they told me I needed a new starter…read morefor $800. No mechanic ever explained to me what was actually going on. I called their bluff, walked out, started my car (shocker), then went to autozone and got my battery, starting system, and alternator checked for free. Turns out everything is fine. They tried to get me! Avoid this Pep Boys at all costs.

We recently purchased a vehicle from Napleton's Clermont. At the time of delivery, we were told…read morethat financing was fully approved, all documents were complete, and the transaction was finalized. We relied on this information and took delivery of the vehicle. After we left, the finance manager contacted us, saying we needed to return to sign an additional document requiring a "wet signature." It was later disclosed that our original financing terms had changed without our consent -- the interest rate was increased to 23% after we left, and the dealership applied a $350 discount internally to keep the monthly payment the same. We were pressured with a tight deadline to complete a DocuSign to avoid the car being taken from us. While we complied to protect our vehicle, this experience was stressful and confusing, and the dealership initially failed to clearly explain the changes or provide transparency. We had to file complaints with the CFPB, Florida Attorney General, and Florida DHSMV to ensure the process was handled correctly. While the dealership eventually sent a check to offset part of the financial impact, this should have been disclosed and handled properly at the time of sale. We hope Napleton's Clermont improves their communication and transparency with customers. Be aware that financing terms may be adjusted after delivery without clear disclosure.

drove in one Sunday afternoon looking to deal business but these folks are filled with gimmicky and…read moreunfair practice. walked out without any real numbers until a few days after, their sales guy texted me out of the blue. I told him my down payment and what I was looking for monthly payment. Sales guys went quiet for weeks without a response to my offer until tariffs were mentioned, he then called and texted me ready to "cool up" a deal. it was too late, purchased my new ram at Orlando Dodge in Colonial, they met my down payment and monthly payments. here's proof:

Clermont Ford Fixed What Mercedes Couldn't on My $200K Van…read more I never thought I'd be writing this. I own a 2025 Winnebago Revel camper van built on a 2023 Mercedes-Benz chassis -- a vehicle close to $200,000. Like most people, I assumed Mercedes was the only place to trust with something this expensive. Highly trained mechanics, luxury-level service... right? Wrong. The Problem (Specific Details & Contrast) After installing new front-end coilover struts with reservoirs, I brought my van to Mercedes for an alignment and to stop rubbing on the driver's side. I left with the same problem still there and a bill that was nearly double what Ford later charged me. Imagine paying more and driving away with the problem still unsolved. I was stressed, frustrated, and honestly considering ripping out my brand-new suspension. The Turning Point (Emotion & Honesty) Out of options, I decided to try Clermont Ford. I hadn't been there in years, but I figured, why not? To my surprise, they said "Absolutely, bring it in," without hesitation. They treated my high-end Mercedes-based Revel like it was no different from anything else they work on. That's when everything changed. The Service (Human Connection & Skill) It turned into a two-day job, but the updates were constant, the communication was clear, and the work? Flawless. A special shoutout to Troy, the lead technician. If "professional" had a level above it, that's him. He's not just skilled -- he's patient, polite, and genuinely cares. He explained everything, made sure I understood, and treated my van like it was his own. The rest of the staff matched that same level of courtesy, integrity, and pride in their work. The Result (Transformation) When I left Ford, the rubbing issue was gone, the alignment was perfect, and I felt something I hadn't at Mercedes: confidence. For half the price, they did twice the job. My Takeaway (Recommendation & Call to Action) I walked into Mercedes feeling defeated. I left Ford feeling relieved, humbled, and grateful. This experience taught me something important: true quality isn't about the badge on the building, it's about the people inside it. If you're on the fence about where to take your vehicle, here's my advice: * If Clermont Ford could fix what Mercedes couldn't on a $200K luxury van, they can handle anything. * Their mechanics don't just "do the job" -- they problem-solve, explain, and follow through until it's perfect. * They've earned my trust, my respect, and my future business. For a guy pushing 60 who usually finds something to complain about -- I can't. And that's saying something. Five stars, across the board. Clermont Ford is now my go-to shop period! Im a real yelper, see my other reviews. I rip them down or build them up based on my experience. It seems to ship seems to have some highs and lows. All I can say is I'm not an easy person to please probably just the opposite, but they really came through for me.

Absolutely the worst service I've ever had at any car dealership. Car buying process was sloppy and…read morethe service after sale was horrible. I purchased an extended warranty on a used vehicle and they have given me almost no help. At this point I'm going to take it to mechanics who actually know what they're doing. Please don't buy a vehicle from this lousy dealership.

Was such a great visit, we found everything we needed. We…read morejust got helped by a gentleman named Tyler.... so thankful to Tyler who is very professional and friendly . He earned a five stars review! Highly recommend this store to everyone! Will certainly go back!!

I still don't know his name but he and the other employees have helped me so much. No words but…read moreawesome! I have always and will continue to be an Advance Auto customer! Live!