They were the only parts store locally that had the right part and perfect step by step advise for…read morefixing my car. I will definitely be back in the future.

William was a huge help! He ended up helping me check my oil and put it in the reservoir for me…read more I'm super thankful and plan to come back for any questions I may have for maintaining my car:)

Went in to get my battery tested and after testing my battery they said they could sell me a new…read morebattery but wouldn't change it out. I received no explanation as to why. They then told me they couldn't actually sell me a battery because my car had two possible versions and they couldn't confirm which my car took. I asked if they could confirm by the current battery in my car and they said the information wasn't written on it. Overall highly confusing and strange as O' Reilly's was recommended to me repeatedly as a good resource for battery trouble. Ended up going two blocks over to Batteries Plus and Andrew and Jordan had a new battery in my car within 20 minutes. No issues getting to the battery. No issues figuring out what battery it took. I think whoever I spoke to at O'Rielly's just didn't want to help me.

I had a great experience at this AutoZone. My check engine light came on right before I was…read moresupposed to leave for Chicago to attend my daughter's college graduation. I wasn't sure what to do! Rome quickly ran a diagnostic that gave me the information I needed to make a good decision. I'm so grateful they were there because my regular mechanic's shop was closed and I wasn't sure where else to turn. I hadn't been in there before but was impressed by how clean and orderly it was. I also appreciated the warm welcome and prompt assistance in my frazzled state. Highly recommend!

I have four parts stores within a 10 minute drive. Since moving here 5 years ago, I have typically…read moreused AutoZone, because the folks were helpful, the prices were decent, and ... honestly, because they made me feel appreciated. Two of the other area stores made me feel like I was a nuisance when asking for a part lookup. I was happy with the Caledonia AutoZone (store 6013). Until today. I was walking toward the door when I saw an oil change kit special. On display were oil drain pans, each containing a funnel, pkg of hand-wipes, pkg of latex gloves, and roll of paper towels. The sign said $4 oil change special. Quite a deal! Since my son just got his own place, I figured I'd grab it. I took it to the register -- and it rang up to around $12. I said: Hold on. What about the sign? So the clerk told me that special was just for a pan and funnel. Looking at the fine print on the sign, I saw that it did indeed say that. It seemed disingenuous to have that display in front of that particular sign, but OK -- I didn't read the fine print, so I guess I'll overlook that. I told him to just ring up the drain pan and funnel. NOW, these two items came to about $7. What in the world??? So I pointed to the sign again, and I was told: that's for a 7-quart drain pan. This is an 8-quart. We're out of the 7-quart size. So I handed him the sign and said (calmly): This should be taken down. It's false advertising. He shrugged, said he was sorry ... and put the sign back up. (There were at least two $4 signs at this display, by the way.) When I pointed out that the store was engaging in false advertising and deception ... he shrugged. The manager was not on duty, sadly. So I left, without making the purchase. Not because the ultimate price for the drain pan was unreasonable ... but because I _despise_ the deception of bait-and-switch tactics. I suppose it's time to try O'Reilly or NAPA again. Maybe they will make an effort to avoid deceptive advertising. Ironically, in an effort to deceive a customer out of a couple of bucks, AutoZone lost a customer who generally spent a few hundred dollars at a pop several times a year ... who will now be shopping just down the road. Why spend money at a place I can't trust?

Ted S. was very helpful. He genuinely cared about getting me the right vehicle. Not just selling…read moreme what he had. Mike and his team were very courteous and professional. Very good car buying experience!

Very poor communication and customer service with the SERVICE DEPARTMENT. We leased our 2025 Kia…read moreTelluride and has since been to this dealership twice for scheduled maintenance work. The first visit was very long with no explanation for why. When the vehicle was finished, the service staff basically gave me the paperwork and said everything was fine. No great, but I figured that the next visit would be better. NO! I brought in the Telluride yesterday for a scheduled maintenance visit. Once again, long wait. Now the car is leaking fluid all over my new concrete driveway and I can't get my service representative to return my calls after two . I'm leaving now to drive back to the dealership. UGH, not using this dealership ever again!

Armando was amazing and so helpful. He literally sold us just as much as the Palisade did. Cannot…read moresay enough good things about him and the process!

slow ass service. how does it take more than a 2 month to change the engine?…read more I understand parts being ordered take long but having a technician take 2 day break and then quitting a week after and still not being able to find a different technician to take over is crazy, not I have to wait 2 more weeks. Also Hyundai warranty case management for loaner car is very unresponsive and unreliable. I've had to hop from loaner vehicle to Uber since they can't even tell me if I would get reimbursement or not.

Mathew is super talented and help us get our vehicle back in great shape the level of excellence is…read morefar above the average shop! Mathew check everything out and gave us recommendations on what needs to be addressed right now and what is a need down the road! Excellent customer service and I would highly recommend this auto repair shop you will be glad you used them!

I've gone to Cascade Hills for years with Andy & Mark -- they were awesome. But my experience with…read morenew ownership was not good. Had my car in for an AC repair and oil change (using a jug of Mobil1 oil and a filter I provided). They overfilled the oil (used entire jug, vs. filling and checking). I asked why. The response was 'we filled it to the specs'; I pointed out that it never takes the full 5.1 quarts after a change; I've never needed more than 4.5 to get the dip stick level right. He then said that my dip stick was the wrong part and therefore inaccurate... not true. (I even checked the dipstick part to verify it was the right one.) I also called later and found that they will no longer accept customer supplied parts for repair, unlike Andy & Mark's policy.

The staff is very knowledgeable. I had the cutest young man go above and beyond and even remove and…read moreinstall my battery. I do wish the staff would wear name tags so that we could give positive feedback. I had to ask for his name. Jason it is people like you that really make a difference. Thank you.

I came into autozone of Grand Rapids Mn asking what a part would cost and there were 4 guys in…read morethere standing around. I explained what part may need replacing and one guy stepped forward(I unfortunately did not get his name) to repeat over and over again that they are not a shop. I was and am fully aware they are not a shop. This is employee did not care about helping me with a part, he cared about repeating that they are not a shop. Very rude service, if you want to call it that.

They're supposed to open at 9am on Sundays. I'm glad I drove all the way here, only to find out…read morethat their doors are still locked almost 10 minutes past.